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Hotel La Joya

3.0 star property
Hotel with private beach, outdoor pool

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Photo gallery for Hotel La Joya

Exterior
Property amenity
Exterior detail
Food and drink
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Garden View (with shared terrace)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View

View from room

Suite, 1 King Bed, Terrace, Ocean View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Garden View (with shared terrace)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Penthouse, 1 Bedroom, Kitchenette

In-room safe, desk, free WiFi, bed sheets

Penthouse, 1 Bedroom, Kitchenette

Highlights

Furnished balcony
Air conditioning
Kitchenette
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

In-room safe, desk, free WiFi, bed sheets

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Kitchenette
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

In-room safe, desk, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Minibar
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400

What's nearby

  • Parque de los Suenos - 3 min walk - 0.3 km
  • Punta Sur - 13 min walk - 1.1 km
  • Dolphin Discovery - 5 min drive - 4.6 km
  • Isla Mujeres Ferry Terminal - 9 min drive - 7.0 km
  • North Beach - 9 min drive - 7.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive

Restaurants

  • ‪Punta Sur - ‬12 min walk
  • ‪Mar Bella - ‬17 min walk
  • ‪IceBar Mexico - ‬3 min drive
  • ‪Kin Há Isla Mujeres - ‬6 min walk
  • ‪The Joint - ‬5 min walk

About this property

Hotel La Joya

Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
You can look forward to an airport shuttle, a terrace and a garden at Hotel La Joya. This hotel is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Treat yourself to a massage at the on-site spa. The on-site international cuisine restaurant, Las Mañanitas, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a front desk safe and beach umbrellas
  • A vending machine, a 24-hour front desk and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel La Joya offer thoughtful touches, such as furnished balconies and air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with baths or showers and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Ceiling fans, daily housekeeping and desks

Languages

English, Spanish

Similar properties

Front of property

Izla Beach Front Hotel

  • Pool
  • All-inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,017 reviews
The price is S$220
includes taxes & fees
29 Jun - 30 Jun
Izla Beach Front Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have any lifts
Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

Does Hotel La Joya have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:30 AM to 7:30 PM.

Is Hotel La Joya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel La Joya?

Self-parking is free at this property.

What time is check-in at Hotel La Joya?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel La Joya?

Checkout is at noon.

Does Hotel La Joya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel La Joya located?

Offering direct access to the beach, this Isla Mujeres hotel is steps away from Garrafon Natural Reef Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Parque de los Suenos and Capitán Dulché Museum are also within 10 minutes.

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Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 311 reviews
Rating 8 - Good. 71 out of 311 reviews
Rating 6 - Okay. 19 out of 311 reviews
Rating 4 - Poor. 6 out of 311 reviews
Rating 2 - Terrible. 5 out of 311 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

laura

Liked: Cleanliness, amenities
The view is spectacular and the water is fantastic
Stayed 3 nights in May 2025

10/10 Excellent

Toto

Liked: Cleanliness, amenities, property conditions & facilities
The place is so well maintained, so beautiful. The staffs are very helpful and very friendly. Overall we had very pleasing and very wonderful experience to stay and explore in this area in this beautiful island.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great rooms and amazing restaurant.
Stayed 2 nights in Mar 2025

8/10 Good

Marcial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located. The rooms need an update but overalll..good..location excellent..clean swimming pool..I would come back...
Stayed 1 night in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific views of the water and sunsets, helpful staff and the convenience of having meals on site
Stayed 21 nights in Feb 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!! Very unique hotel. Great staff!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and quaint property away from all the business of Playa Norte. Very close to punta sur, only a 10 minute walk. We came to relax and enjoy the beauty and this property delivered. It’s small and older but it’s beautiful and very charming. We would definitely return.
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Just what we were looking for.
Stayed 7 nights in Mar 2025

2/10 Terrible

Francisco

Disliked: Cleanliness, amenities, property conditions & facilities
Expensive,uncomfortable, crap food, nice view, coffe made from tap water horrible taste very bad experience
Stayed 3 nights in May 2025

8/10 Good

Lorraine

Liked: Staff & service, property conditions & facilities
Truly lovely setting - the views and accessibility to the ocean are incredible we smirked right off the little hotel beach. Pool was delightful, staff highly easy and amenable. Woukd absolutely return again when the opportunity arises.
Stayed 1 night in Feb 2025

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Although the room we originally requested was unavailable due to maintenance they made up for it with a free night. The hotel is beautiful the balconies spacious. The entire staff are pleasant and friendly. Love it there
Stayed 5 nights in Jan 2025

6/10 Okay

Ashley

Liked: Staff & service
Great location away from the busy and crowded downtown area. About 5km, which was easy to navigate by bus, taxi or golf cart. Rooms were tired and a little run down.
Stayed 3 nights in Dec 2024

10/10 Excellent

Barbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very clean. We walked a lot and we felt very safe.
Stayed 4 nights in Nov 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Safe place
Stayed 1 night in Mar 2024

6/10 Okay

Claudio

Disliked: Property conditions & facilities
Lots of stairs with uneven steps. The rooms are nice and clean but their bathroom is difficult to use. Every time someone gets a shower the whole bathroom is wet! We had to ask for a squeegee. And if someone is showering no one else can use the toilet. Staff is good and helpful. They have stairs to the access the ocean so you can swim in the ocean but there’s basically no beach. Overall a Fair Hotel for someone who wants a place to stay and explore the island with a golf cart.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, awesome views.
Stayed 1 night in Apr 2023

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and quaint hotel, most beautiful ocean views
Stayed 1 night in Jan 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, peaceful, beautiful, quaint… luved breakfast on the terrace!
Stayed 1 night in May 2023

8/10 Good

allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing
Stayed 5 nights in Nov 2023

10/10 Excellent

Skye

Quaint little hotel- perfect stay for us to relax and unplug! Nothing fancy, but everything you need!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying here in 20 years. Its always a good time
Stayed 7 nights in May 2024

10/10 Excellent

dorn

Liked: Staff & service, property conditions & facilities
Quiet area. Great view of the water and Cancun.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A must stay!! Adorable and very convenient to local foods, venues, and attractions!!! Easy golf cart ride to the whole isle!!!
Stayed 3 nights in Feb 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always very friendly and helpful. The property was quiet and beautiful. Would definitely recommend if you want a quiet getaway. Multiple restaurant/bars within walking distance as well as convenient store. Area was safe, we never had any issues in our 5 days staying here. We will be returning.
Stayed 4 nights in Jul 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small vintage resort with amazing views and attentive friendly staff. Comfortable and close to great restaurants and activities. We snorkeled every morning from the beach below. However if you’re not able to climb uneven rocky stairs beware. It’s part of the charm but it’s a workout. Some loud noise from hotel renovation and boat partiers. Overall a lovely place. Fair prices. I would happily return.
Stayed 5 nights in Nov 2024