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Reviews of Hotel Xbulu-Ha

3 out of 5
Hotel Xbulu-Ha
Av. Guerrero 4, Col. Centro, Isla Mujeres, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 521 reviews" "
Rating 8 - Good. 198 out of 521 reviews" "
Rating 6 - Okay. 82 out of 521 reviews" "
Rating 4 - Poor. 13 out of 521 reviews" "
Rating 2 - Terrible. 6 out of 521 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Access to the ocean and area restaurants
Stayed 8 nights in Feb 2024

6/10 Okay

Trista

Travelled with family
Liked: Cleanliness
Not worth the money!!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Omar

Stayed 3 nights in Dec 2023

6/10 Okay

dorn

Liked: Cleanliness, property conditions & facilities
Extremely noisy around the property. Next to a busy street. Sounds in the hotel carry too much.
Stayed 7 nights in Dec 2023

10/10 Excellent

Marc-Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 4 nights in Dec 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the room and it was disgusting. Tiny it smelled and the the bed was about 5’ long. I’ve seen better abandoned buildings
Stayed 3 nights in May 2023
Response from Owner on 10 May,2023
Robert,I am sorry that a Queen size bed was not enough big for one person and the air conditioning was not able to freeze the room in 3 min.

10/10 Excellent

Glenda, Wabeno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there a few times and always enjoyed everything. So friendly and clean. Only a brief walk to our favorite beach.
Stayed 2 nights in Mar 2023
Response from Manager on 1 Apr,2023
Thanks for this 5.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay a few nights
The hotel's location is central but quiet. The suite was clean and comfortable. The wifi on our floor did not work on the first evening of our three-night stay, but functioned without problems afterwards.
Stayed 3 nights in Mar 2023
Response from Manager on 31 Mar,2023
Thanks for your feedback

10/10 Excellent

DONALD, Houston

Stayed 2 nights in Mar 2023
Response from Manager on 10 Apr,2023
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We like our stay, the room was in a good state, clean every day, service personnel are nice and friendly. Because of the carnival peroid, the noise was loud even after 24h00. But after the end of the canival the night were quiet. We will come back next year.
Stayed 7 nights in Feb 2023
Response from Manager on 31 Mar,2023
Thanks for your comments

10/10 Excellent

Brenda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was a bit small but was very clean. The best water pressure in the shower! Loved that the big windows opened for fresh air. Appreciated the use of the Beach chairs! Would stay there again.
Stayed 5 nights in Feb 2023
Response from Manager on 16 Feb,2023
Thanks for your comments

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite Hotel on Isla Mujeres!
I had an amazing stay at this hotel. It had everything I could possibly need. Affordable price, WiFi, Clean Room, Towels, Hot Water, Friendly Staff, and located right next to the beach. Very calm and local vibe. I would rather stay here over an expensive all inclusive resort any day of the week.
Stayed 2 nights in Jan 2023
Response from Manager on 21 Jan,2023
Thanks so much for your great review

10/10 Excellent

Gwen, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Small, older place but lots of charm. Nice people .
Response from Manager on 13 Jan,2023
Thanks for your 5 star review

8/10 Good

Glenda, Wabeno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying here. Great staff and location is right in the middle of where we want to be.
Stayed 2 nights in Apr 2022

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sweet and quiet hotel! Close to the beach and restaurants and shopping! This was my fourth time there and if you want a reasonably priced hotel and don’t need a bunch of frills and just want to enjoy the island then this if your place!
Stayed 4 nights in Apr 2022
Response from Manager on 19 Apr,2022
Thanks for your review

10/10 Excellent

Alban

Stayed 1 night in Feb 2022
Response from Manager on 21 Apr,2022
Thanks for your 10 star-review

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Basic but priced well.
Stayed 2 nights in Mar 2022
Response from Manager on 21 Apr,2022
Thanks

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location and open air layout
Hotel is located on the quiet side of downtown and one block from the east beach. It's a bit noisy when people are socializing in the common spaces downstairs, but the youth hostel amenities make up for that. Love the chairs you can take to the beach and bring back and common space kitchen. We'd come back here for sure.
Stayed 2 nights in Jan 2022
Response from Manager on 6 Jan,2022
Thanks for your comments and we will happy to see you again.

10/10 Excellent

Sabastian, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always wonderful and the rooms are clean.
Stayed 16 nights in Nov 2021
Response from Manager on 21 Dec,2021
Thank for sharing your experience at the hotel

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Manager on 20 May,2021
Thanks

8/10 Good

Beata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good wifi on first floor but room smelled musty
Wifi is good on the first floor but gets weaker as you go up. We spent our mornings drinking coffee on the third floor terrace (there is one table with two chairs) with the view of the turquoise ocean in a distance. Full size fridge and stove top make it ideal for longer stay. However, every time we entered our senior suite we were confronted with a strong musty smell, definitely from the damp wooden cabinets. Few small cockroaches in the bathroom, not surprised as this seems like a common issue on the island. Few mosquitoes in the room, I suspected I got bitten by something inside the room or on my bed that swelled up really big.
Stayed 3 nights in May 2021
Response from Manager on 5 May,2021
You are right, bugs is an issue that n the island, and more in warmer months. We need to keep on mind that the Island has tropical and very humid weather.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Manager on 25 Apr,2021
Gracias por la calificación

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay here! I highly recommend it!
Stayed 3 nights in Jan 2021
Response from Manager on 13 Jan,2021
Thanks for the highest review

6/10 Okay

Stacy

Stayed 9 nights in Dec 2020
Response from Manager on 16 Jan,2021
Thanks for your rate

10/10 Excellent

Rob.F, Picayune Ms.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap little hotel. Nothing special, very close to everything. Staff super friendly. Small issue with hot water, but we didn't complain. Highly recommend if your on a budget. Manager re programmed our tv to get english.
Stayed 6 nights in Oct 2020
Response from Manager on 5 Nov,2020
Thanks for your review

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2020
Response from Manager on 7 Nov,2020
Thanks for your 5-stars review

8/10 Good

Leandro

Stayed 4 nights in Jun 2020
Response from Manager on 4 Aug,2020
Gracias

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Roaches
Looked clean until they sprayed bug spray to kill some ants and 3 roaches ran out and died.. I complained and was told nothing can be done it’s just how it is on the island, then they refused to refund the 3 remaining nights, so I booked somewhere else and left and lost the money I paid for the other nights.. glad they got paid 4 Nights for me staying 1 night. They need to get rid of the roaches and the lady at the front desk who thinks roaches in a hotel is OK..
Stayed 1 night in Mar 2020
Response from Manager on 26 Mar,2020
Dear guest, This is the 2nd time you send this. I have already responded to this review. I wish you have good time

10/10 Excellent

Veronica, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to the restaurants and beach. Nice staff.
Stayed 5 nights in Mar 2020
Response from Manager on 25 Mar,2020
Thanks, gracias

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Roaches
room is decent and clean looking .. good location 10 min walk to the beach .. had ants in the room ask them to spray, after he sprayed bug spray roaches started coming out in all I saw 3 or 4.. 3 of them died I have a pic of the dead ones.. when i complained they offered nothing not even a sorry and I was told it’s just the way it is on the island, then finally she offered a new room .. it was the same exact room right next door .. Not good enough I told them I wanted a refund for remaining 3 days on my booking in which they refused telling me I have to call hotels.com which was impossible cause of corona virus, i showed the owner the pics and asked for a refund on remaining nights he declined, then I asked him to come to my room at which point he offered a nicer upgraded room.. the lady seemed uninterested and like it wasn’t a big a deal at all .. I left with 3 days paid and not refunded and booked another place for next 3 days
Stayed 1 night in Mar 2020
Response from Manager on 24 Mar,2020
When the spring season is coming, in a tropical and humid weather like the Island, it is impossible to eliminate all kind of bugs. When we spay a room, we expect the bugs died as soon as leave from they hide, like you show in the picture. We wanted to explain that and give you more options, but you did not want to hear anything from us. By the way, you forgot telling that you made a mistake in your check in, and the hotel was flexible move your one-night staying the next day and after that, you had another 1-night booking under your name.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2020
Response from Manager on 24 Mar,2020
Thanks

8/10 Good

Didi, Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean They provided chairs for the beach, nice touch.
Stayed 3 nights in Mar 2020
Response from Manager on 21 Mar,2020
Thank you for acknowledging the work of the hotel staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at the hotel we had a friendly greeting right away and our reservation was waiting for us. Check-in was great! Given the key to our room and we walked up the stairs to find it. Walking into our room our first impression was wow is it clean! The shower was great and so nice and bright in there. Nice and bright room overall but because the windows face out to the open areas where other rooms are we kept some blinds closed for privacy. The hotel itself is partially open to the outside on each floor which makes it feel open and airy. Noise does travel and we didn't hear much from outside but more from other guests at night if they were talking loudly while sitting outside their rooms. Nice place to stay and close to walk to the main street and the beautiful beach.
Stayed 2 nights in Feb 2020
Response from Manager on 20 Mar,2020
Thanks for your nice review of the hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
it was a very small hotel, no pool, had to walk couple blocks to the ocean, but that’s was ok for us! The only noise was the ruid guest that drink til 1 morning, otherwise no street noise. Very friendly staff and cheap to stay. And clean
Stayed 4 nights in Feb 2020
Response from Manager on 5 Mar,2020
Thanks for let us know about the noise from other guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Manager on 4 Mar,2020
Thanks

10/10 Excellent

Lauren, Silicon Valley, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great value. The front desk were very friendly and helpful. The room was very clean each day. And it was quiet and well-located.
Stayed 7 nights in Jan 2020
Response from Manager on 3 Mar,2020
Thanks for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in Isla Mujeres, it's central, the people working there are great. Just make sure construction next door is over before you book.
Stayed 7 nights in Feb 2020
Response from Manager on 24 Feb,2020
I am sorry because the neighbor next to the hotel made a construction the time you were in the hotel. I thank your comments.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean!
Very clean place! It has what you need for a stay in Isla!
Stayed 1 night in Feb 2020
Response from Manager on 15 Feb,2020
Gracias

10/10 Excellent

Swimfan, Madison, wi

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location is great, the staff is wonderful, it's quiet late. Very comfy place in a super fun city, if expectations are realistic the will be met
Stayed 8 nights in Jan 2020
Response from Manager on 2 Feb,2020
Thanks for your nice review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Very clean. Stuff helpful and friendly. Quick check in/out. They serve coffee every morning. There is a microwave, plates, cups, etc. in the lobby which guests can use. They provide beach towels, shampoo, soap, mouth wash and lotion. Location is great - close to Playa Norte, restaurants, shops, golf cart rental place is next door. Will stay here again. The only issue which everybody mentions is the toilet not working properly but we were aware about it.
Stayed 4 nights in Jan 2020
Response from Manager on 26 Jan,2020
Thanks for your comments. We will take a look in the toilets and fix them

8/10 Good

CB, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel with a great price. Nothing over the top but comfortable and in a great location. Near everything, but not so near it was noisy at night. Plus there was hot water!
Stayed 3 nights in Jan 2020
Response from Manager on 21 Jan,2020
Thanks for your rating

10/10 Excellent

Sofie, Grand Rapids MI

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We came back to our room one of the days and the housekeeper was on the phone on our beds clearly in the middle of cleaning our room. It didn't look or sound like an emergency she was laughing and just hanging out pretty much. Seemed a little unprofessional in my opinion. Other than that, it was a really great hotel. Really wish the front desk had a map or some recommendations for us as well. But I mean we explored as much as we could during our time there.
Stayed 3 nights in Dec 2019
Response from Manager on 20 Jan,2020
Thanks for your comments. We have already talked to our staff about this issue.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
It's a very clean hotel in a great location. I shared a standard room with my mom and it was too small, and the window was facing the hallway and not outside. I would go there again but choose a bigger room with an outside window. Otherwise it was a nice little hotel.
Stayed 4 nights in Jan 2020
Response from Manager on 14 Jan,2020
Thanks for let us know your thoughts

10/10 Excellent

Coloradomike, Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First visit to this property, but not our first visit to Isla Mujeres. This property was at an excellent location from the ferry terminal (six blocks) and from Playa Norte aka north beach (seven blocks). It was an easy walk to both, and nice restaurants were within a three block walk. Everything in the hotel's description is what they provide: clean rooms, beach towels, pleasant staff, and a pleasant experience at a good cost. We wouldn't hesitate staying here again.
Stayed 4 nights in Jan 2020
Response from Manager on 11 Jan,2020
Thanks for your outstanding review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value on Isla Mujeres!
Fabulous hotel w a modern clean & quiet room. Good value. Nice to have a safe & fridge. Down sides include need new pillows, toilets don’t flush well, & hot water only lasts 5 minutes so no long showers. Nice staff.
Stayed 2 nights in Jan 2020
Response from Manager on 7 Jan,2020
We will review the heaters on the rooms to fix that problem

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at fancier hotels before arriving on Isla Mujeres but decided on this 2-star hotel because it had better reviews than the ‘better’ hotels on the island. Our room had everything and more and everything was brand new - A/C, fridge, fan, hair dryer, safe. The kitchen downstairs is modern and convenient and you are greeted with coffee every morning. They provide pretty beach towels AND beach chairs for a nominal deposit. Amazing! The best thing - it’s on a quiet strip of the street. Downtown Isla Mujeres is small, and very touristy - lots of bars and restaurants with loud music. Be very careful and read the reviews when booking any place. The places on the rocky side of the island tend to be quieter than those on the beachside or in the interior streets. The beach is still lovely, despite the crowds.
Stayed 4 nights in Dec 2019
Response from Manager on 31 Dec,2019
It is nice to read your comment and know that you want to share it with other guests

10/10 Excellent

Valentina, Jefferson City, MO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by the hotel. Very clean and well kept. Beach towels and beach chairs for guest was a great plus! Will definitely stay there again.
Stayed 4 nights in Dec 2019
Response from Manager on 29 Dec,2019
Thanks for your comments

10/10 Excellent

Ales

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Manager on 29 Dec,2019
Thanks for the 10

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great room, and location on the island is perfect. The staff will do whatever they can to make your stay more enjoyable. The bed is very firm and I prefer a softer kind. But that’s just a personal opinion.
Stayed 7 nights in Dec 2019
Response from Manager on 27 Dec,2019
Thanks for sharing your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times. I'am sad their are some changes going on. Their is one new employee at nights. He most respectful man I have ever met. He doesn't speak English but I know enough spainglish to talk. But this is a very good hotel. House keeping is wonderful also.
Stayed 5 nights in Dec 2019
Response from Manager on 25 Dec,2019
There are changes the we can make and control, but also there are changes that suddenly comes in our lives and the only to do is resolve them. This help us to grow to be better and stronger.