2 restaurants, international cuisine
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Reviews of DoubleTree by Hilton Hotel Istanbul - Piyalepasa

5 out of 5
DoubleTree by Hilton Hotel Istanbul - Piyalepasa
Kaptanpasa Mah., Piyalepasa Bulvari 5, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 732 reviews" "
Rating 8 - Good. 195 out of 732 reviews" "
Rating 6 - Okay. 104 out of 732 reviews" "
Rating 4 - Poor. 60 out of 732 reviews" "
Rating 2 - Terrible. 77 out of 732 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emanuel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here
Stayed 2 nights in Apr 2024
Response from Esra Özpınar / Guest Relations Manager on 18 Apr,2024
Dear Valued Guest,Your evaluation about your stay at our hotel made us very happy. We hope to seeing you again at your next visit to İstanbul.Best Regards,Esra Özpınar

10/10 Excellent

Ashkin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Esra Özpınar / Guest Relations Manager on 18 Apr,2024
Dear Valued Guest,It was our pleasure welcoming you. Thank you for sharing your evaluation. We hope to welcoming you again in the nearest future.Best Regards,

10/10 Excellent

Yisset

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice . All amenities you have inside hotel . Transportation easy upon request from desk. Nice and clean. Will definitely recommend this hotel .
Stayed 17 nights in Mar 2024
Response from Esra Özpınar / Guest Relations Manager on 23 Mar,2024
Dear Valued Guest,We are so gladto see your positive reviews. It was a pleasure welcoming you and we look forward to welcoming you soon.Best Regards,

2/10 Terrible

jassim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Esra Özpınar / Guest Relations Manager on 5 Feb,2024
Dear Mr. Jassim,First of all we would like to thank you for choosing our hotel. We are sorry to see your evaluation regarding your stay. We kindly request from you to share with us the details so that we can improve our service quality. We look forward to welcoming you again and have the chance to provide you a better stay.Best Regards,Esra ÖzpınarGuest Relations Manager

6/10 Okay

Emine

Travelled with partner
Stayed 3 nights in Dec 2023
Response from Esra Özpınar / Misafir İlişkileri Müdürü on 29 Jan,2024
Değerli Misafirimiz,Otelimizi değerlendirdiğiniz içi teşekkür eder, yaşadığınız herhangi bir olumsuzluk var ise detayları paylaşmanızı rica ederiz. Sizi yeniden ağırlamayı ümit ederiz.Saygılarımızla,Esra ÖzpınarMisafir İlişkileri Müdürü

10/10 Excellent

Binyam

Stayed 4 nights in Dec 2023
Response from Esra Özpınar / Guest Relations Manager on 26 Dec,2023
Dear Valued Guest,We are happy to know that you had a pleasant stay in general. We hope to seeing you again soon at the not too distant future.Best Regards,Esra ÖzpınarGuest Relations Manager

10/10 Excellent

Muhammad

Response from Esra Özpınar / Guest Relations Manager on 28 Feb,2024
Dear Valued Guest,We appreciate the time you have given to share your evaluation about your stay. We hope to welcoming you again soon.Best Regards,

10/10 Excellent

omid

Travelled with family, Business traveller
Liked: Staff & service, amenities
everything with hotel is good except the twalet smell was inside the room and was very very bad
Stayed 2 nights in Nov 2023
Response from Esra Özpınar / Guest Relations Manager on 19 Dec,2023
Dear Valued Guest,We would like to thank you for choosing our hotel. Please accept our apologies for the inconvenience you had during your stay. We hope to welcoming you again and have the chance to provide you a better stay.Best Regards,

8/10 Good

Ananth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location and the accommodations. Preferred to have a shower than a bath tub. Shower faucet was too hard to open and close.
Stayed 2 nights in Nov 2023
Response from Esra Özpınar / Guest Relations Manager on 14 Nov,2023
Dear Valued Guest,Please accept our apologies regarding the inconveniences you had during your stay. Thank you for sharing your experience. We look forward to welcoming you again soon.Best Regards,

10/10 Excellent

Mindi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Türkiye!!
It was really nice, I just have one complaint! I asked the front desk if all the rooms came with complimentary breakfast and he said yes but the next morning the check in person said we did not have it for our room number. Having everyone on the same page with the same info, would be fantastic!
Stayed 1 night in Oct 2023
Response from Esra Özpınar / Guest Relations Manager on 7 Nov,2023
Dear Valued Guest,Your positive feedback made us very happy. Please be assured that your comments will be taken into consideration, thank you for sharing them with us. We hope to welcoming you again soon.Best Regards,

2/10 Terrible

Zafar

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Max i don’t like room services is not good you have to call for the bathroom needs and other stuff big hotel but i don’t like the services most of the people are rude behavior
Stayed 6 nights in Sep 2023
Response from Esra Özpınar / Guest Relations Manager on 18 Oct,2023
Dear Valued Guest,We are so sorry that we could not meet your expectations. We hope to welcoming you again and have the chance to provide you a better stay.Best Regards,

2/10 Terrible

NAMIK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They don't have mail order, shower was moving, Otopark is extra fee and too much
Stayed 1 night in Sep 2023
Response from Esra Özpınar / Guest Relations Manager on 18 Oct,2023
Dear Valued Guest,Please accept our apologies for the invconveniences. We hope to welcoming you again and have the chance to provide you a better stay.Best Regards,

8/10 Good

Wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air conditioning was down . Charged us extra for 5 year old child
Stayed 3 nights in Jul 2023
Response from Esra Özpınar / Guest Relations Manager on 10 Jul,2023
Dear Valued Guest,Please accept our apologies for the inconveniences you had. Please give us the details about your reservation so that we can check your account. Thank you in advance. Best Regards,

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Jun 2023
Response from Esra Özpınar / Guest Relations Manager on 6 Jul,2023
Dear Valued Guest,Greetings from İstanbul!We are so glad to know that you had a pleasant stay in general. We look forward to welcoming you again in the not too distant future. Best Regards,

8/10 Good

zakir

Stayed 4 nights in Jun 2023
Response from Esra Özpınar / Guest Relations Manager on 6 Jul,2023
Dear Valued Guest,Thank you for the time you have taken to share your evaluation. It was a pleasure welcoming you and we look forward to welcoming you in the not too distant future.Best Regards,

2/10 Terrible

Ibrahim

Stayed 2 nights in Jun 2023
Response from Esra Özpınar / Misafir İlişkileri Müdürü on 14 Jun,2023
Değerli Misafirimiz,Otelimizi tercih ettiğiniz için teşekkür ederiz. Verdiğiniz puanlamadan konaklamanızdan memnun kalmadığınızı görmüş bulunmaktayız. Hizmet kalitemizi arttırmak adına detayları bizlerle paylaşmanızı rica eder, daha iyi bir konaklama deneyimi için sizi en kısa zamanda yeniden ağırlamayı ümit ederiz.Saygılarımızla,

8/10 Good

Shina

Travelled with family
Liked: Cleanliness, staff & service
I have stayed at this property before where the standards were better hence why I returned but sadly this time it wasn’t as good, no toiletries were provided, sofa bed was ever so uncomfortable. Overall I was disappointed!
Stayed 3 nights in May 2023
Response from Esra Özpınar / Guest Relations Manager on 18 May,2023
Dear Valued Guest,We are sorry that we could not meet your expectations in this stay. We look forward to welcoming you again and have the chance to provide you a better stay.Best Regards,

6/10 Okay

Abdullah, Surra

Liked: Staff & service
Stayed 1 night in May 2023
Response from Esra Özpınar / Guest Relations Manager on 7 Jun,2023
Dear Mr. Abdullah,We would like to thank you for choosing our hotel. We are sorry to see your evalaution, we kindly request from you to share with us the details so that we can improve our service quality. We hope to welcoming you again and have the chance to provide you a better stay.Best Regards,

6/10 Okay

Al

Travelled with partner
Liked: Staff & service
Property is close to Taxim 7 days stay convienant location Average amenities Overall happy
Stayed 7 nights in Apr 2023
Response from Esra Özpınar / Guest Relations Manager on 4 May,2023
Dear Valued Guest,Thank you for evaluating your stay with us. We hope to welcoming you again and have the chance to provide you a better stay. Best Regards,

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really overpriced. Advise folks shop for better prices in this area. Everything from breakfast to laundry was excessively high.
Stayed 3 nights in Apr 2023
Response from Esra Özpınar / Guest Relations Manager on 17 Apr,2023
Dear Valued Guest,Please accept our sincere apologies regarding the inconveniences you had. We are sorry that we could not meet your expectations. We hope to welcoming you again and have the chance to provide you a better stay. Best Regards,Esra ÖzpınarGuest Relations Manager

10/10 Excellent

morteza

Travelled with family
Liked: Cleanliness, staff & service, amenities
Thx for everything
Stayed 14 nights in Feb 2023
Response from Esra Özpınar / Guest Relations Manager on 7 Mar,2023
Dear Valued Guest,We are so glad to see your positive feedback. Thank you for sharing it with us. We hope to welcoming you again soon.Best Regards,

10/10 Excellent

Mani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Esra Özpınar / Guest Relations Manager on 4 Mar,2023
Dear Valued Guest,We are so happy to see your evaluation about your stay. It was a pleasure welcoming you and we look forward to welcoming you again soon.Best Regards,

6/10 Okay

Yousif

Travelled with family
Stayed 5 nights in Feb 2023
Response from Esra Özpınar / Guest Relations Manager on 14 Feb,2023
Dear Valued Guest,We are so sorry to see your evaluation about your stay. Please share with us the details so that we can have chance to improve our service quality.Best Regards,

6/10 Okay

Kaleem

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property nice clean property. Front desk is not friendly. I don’t like breakfast. It’s great location. Every attraction is 10-15 drive.
Stayed 3 nights in Nov 2022
Response from Esra Özpınar / Guest Relations Manager on 7 Dec,2022
Dear Valued Guest,We would like to thank you for sharing your feedback with us. We hope to welcoming you again and have the chance to provide you a better stay.Best Regards,Esra ÖzpınarGuest Relations Manager

10/10 Excellent

Firas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is best hotel i have been to it Very clean And the stuff are friendly
Stayed 7 nights in Nov 2022
Response from Esra Özpınar / Guest Relations Manager on 26 Nov,2022
Dear Valued Guest,Your positive feedback especially mentioning our staff's name made us very happy. We look forward to welcoming you at our hotel again soon.Best Regards,Esra ÖzpınarGuest Relations Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

2/10 Terrible

Tak, Sheffield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely won’t be using them again, terrible food choice,specially the hotel buffet, I wanted to check out immediately after I had the buffet, very expensive and very small choices of food!!!!!!!
Stayed 4 nights in Oct 2022
Response from Esra Özpınar / Guest Relations Manager on 15 Oct,2022
Dear Valued Guest,We are sorry to see that we could not meet your expectations. Your comments will be shared with the appropriate departments. We hope to welcoming you again in the nearest future and have the chance to provide you a better stay.Best Regards,Esra ÖzpınarGuest Relations Manager

6/10 Okay

Aboubakar, Thiaroye

Business traveller, Travelled with partner
it was not that i was expected
Stayed 1 night in Oct 2022
Response from Esra Özpınar / Guest Relations Manager on 10 Oct,2022
Dear Valued Guest,We are so sad to see your reveiw, we kindly request from you to share with us the details so that we may improve our service quality.We hope to seeing you again and have the chance to provide you a better stay.Best Regards,

4/10 Poor

Can

Stayed 3 nights in Sep 2022
Response from Esra Özpınar / Misafir İlişkileri Müdürü on 30 Sept,2022
Değerli Misafirimiz,Otelimizi tercih ettiğiniz için teşekkür ederiz. Verdiğiniz puandan konaklamanızın güzel geçmediğini görmekteyiz, hizmet kalitemizi arttırmak adına detayları bizimle paylaşmanızı rica ediyor sizi daha iyi bir konaklama deneyimi için yeniden ağırlamayı ümit ediyoruz.Saygılarımızla,

8/10 Good

Fhatma

Stayed 6 nights in Sep 2022
Response from Tolga Karakurt / Guest Relations Supervisor on 27 Sept,2022
Dear Ms. Fhatma,Thank you very much for taking your time to declare your recent accommodation experience at DoubleTree by Hilton Istanbul Piyalepasa. We are very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general. We hope to welcome you back soon.Yours Sincerely,Tolga KarakurtGuest Relations SupervisorDoubleTree by Hilton Istanbul Piyalepasa

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Esra Özpınar / Guest Relations Manager on 6 Sept,2022
Dear Valued Guest,Thank you for your time you have taken to share your reviews with us. We hope to welcoming you soon.Best Regards,

10/10 Excellent

carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, I have no complaints. Staff was helpful, bed was amazing, room was clean and breakfast was good. We did not see the pool. Location was a bit outside the main tourist area but it was quiet and taxis and Uber were plentiful.
Stayed 3 nights in Aug 2022
Response from Esra Özpınar / Guest Relations Manager on 5 Sept,2022
Dear Valued Guest,We are so glad to see that you had a pleasant stay in general. We look forward to welcoming you in the nearest future at your next visit to İstanbul!Best Regards,

10/10 Excellent

Shaik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay
Stayed 4 nights in Aug 2022
Response from Esra Özpınar / Guest Relations Manager on 4 Sept,2022
Dear Valued Guest,Your feedback made us very happy. Thank you for your time. We look forward to welcoming you again soon.Best Regards,

8/10 Good

ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night only
Stayed 1 night in Aug 2022
Response from Esra Özpınar / Guest Relations Manager on 16 Aug,2022
Dear Valued Guest, We appreciate the time you have taken to share your reviews with us. We look forward to welcoming you again soon for a long period stay too. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Esra Özpınar / Guest Relations Manager on 10 Aug,2022
Dear Valued Guest, We appreciate the time you have taken to share your reviews with us. We look forward to welcoming you again in the not too distant future. Best Regards,

10/10 Excellent

Akarsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhg
Stayed 2 nights in Jul 2022

6/10 Okay

abdullah

Stayed 4 nights in Jul 2022
Response from Esra Özpınar / Guest Relations Manager on 29 Jul,2022
Dear Valued Guest, We would like to thank you for the time you have taken to evaluate your stay with us. We kindly request from you to share with us the details so that we can improve our service quality. Thank you in advance.

10/10 Excellent

Teck Hing

Stayed 3 nights in Jul 2022
Response from Esra Özpınar / Guest Relations Manager on 18 Jul,2022
Dear Valued Guest, We appreciate the time you have given to evaiuate your stay with us. We are happy to know that you had a pleasant stay in general. We look forward to welcoming you again soon. Best Regards,

4/10 Poor

Brandon

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
This property should not be listed as 5 star. If you have more than 2 people in a room they will still require everyday for you to go to the desk or call the desk to ask for another towel and another water. They are not courteous. Our friend’s room was even left completely open after the cleaning service was done. They don’t have a functioning restaurant and the Starbucks doesn’t open until 8:30AM. The linen and pillow was also not left in the room for the extra person (even though the reservation was for 3 people). There are no perks here. The mini fridge only had 1 water in it. When I asked the front desk for water they said they could give us 1 but not 3 (enough for one per person). Stay somewhere cheaper if you want bad service. The area directly behind the hotel is the hood so be careful if you walk out.
Stayed 2 nights in Jul 2022
Response from Esra Özpınar Guest Relations Manager on 18 Jul,2022
Dear Valued Guest, Greetings from İstanbul! First of all we would like to thank you for choosing DoubleTree By Hilton İstanbul Piyalepaşa. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Best Regards,

10/10 Excellent

Aliasghar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and they let me to check out 2 hours later than check out time and it was very important for me
Stayed 1 night in Jun 2022
Response from Esra Özpınar / Guest Relations Manager on 27 Jun,2022
Dear Valued Guest, We are glad to know that we made you happy with your stay. We look forward to welcoming you again soon. Best Regards,

4/10 Poor

Arezoo

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Negatives: 1- We had 3 rooms and even though we requested to be together they gave us rooms in different floors but we couldn’t get to each other’s rooms as the elevator works with the room key and only goes to the floor that your room is located. 2- The building’s layout is the way that all rooms overlooking the lobby/restaurant and it was so noisy when people were having breakfast. 3- taking a shower was very unpleasant because you would lose the water in the middle of taking shower so many times also there was no consistency in the water temperature. It was switching to freezing cold and extremely hot every 2 minutes. 4- they have free WiFi but it logs you out every 8 hours and you have to keep adding your name, room number & password. 5- there is a mosque next to the hotel with huge speakers and they had prayers 5 times a day but the most annoying was at 4:30 in the morning that woke us up every single day. Positives: 1- super friendly and helpful staff. 2- breakfast buffet was awesome. 3- free shuttle to Taksim square.
Stayed 8 nights in May 2022
Response from Esra Özpınar / Guest Relations Manager on 16 Jun,2022
Dear Valued Guest, Greetings from İstanbul! First of all please accept our sincere apologies regarding the technical issues you have faced. Due to full occupancy we could not arrange all your rooms on the same floor. Otherwise we could have given your rooms on the same floor. We are a Muslim country and there are mosques in every county. If you have told us we could have changed your room to the other side of the hotel. We hope to welcoming you again and have the chance to provide you a better stay. Best Regards,

2/10 Terrible

Soleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
>> MUST READ!! DO NOT MAKE MY MISTAKE << I did not enjoy my stay at this hotel at all. My personal opinion for hotels is that they need to be top service, at the very minimum. If I am paying for a 5 star hotel, it should be 5 star. It is the first thing the tourist experiences in your country and it should be the nicest and most pleasant experience. It seems as though 5 star is now like a 3 star hotel? This hotel wasn’t even good enough to be a 2 star. The most uncomfortable, noisy, rude stay I have ever experienced. I swore I’d write a detailed review, and here I am. I do not recommend anyone to stay at this hotel, so please read this review. Let me begin by stating that it is NOT in Taksim. The hotel is far and on a busy main road, so you can forget about peaceful sleep. It’s in a bad neighbourhood, where no taxis even want to take you anywhere because of the traffic to get anywhere. The ‘Taksim Shuttle’ doesn’t drop you off anywhere near Taksim. My grandmother was with us, she can’t walk much and they told us this goes to Taksim. We were three women staying in their average room, with 1 king bed and 1 sofa bed. The sofa bed was as hard as sleeping on the floor. The mattress was so thin. Room service is NOT up to standard. The cleaning is not good. They do not clean the room properly. That sticker ‘your room has been cleaned and disinfected’ is a complete lie. I have plenty of photos showing layers of dust everywhere in the room. I have a lot more to say….
Stayed 4 nights in May 2022
Response from Esra Özpınar / Guest Relations Manager on 14 Jun,2022
Dear Valued Guest, We would like you to know that we felt very sorry when we read your reviews. We could not meet your expectations this time but we hope we will have chance to welcoming you again and provide you a better stay. Best Regards,

6/10 Okay

rengasami

Liked: Staff & service
Sen Gen ( spelling ? ) of reception was exceptionally helpful and efficient . Guest relations Sena was also super helpful .
Stayed 1 night in May 2022
Response from Esra Özpınar / Guest Relations Manager on 14 Jun,2022
Dear Valued Guest, We are happy to see your review especially about our colleauge. We hope to welcoming you soon in the nearest future. Best Regards,

4/10 Poor

Aftab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
Extremely poor service at this hotel. I have never experienced a hotel which such poor and a negative attitude. The answer was always NO to everything. The AC didn’t work in the bedroom which resulted to a super hot Room in the evening having called repeatedly and making a complaint the Answer was no we cannot change your room til we fix it. The shower fixings we’re broken which meant the shower head kept falling as water passed through it: when complaining about this we was told it was because you requested a room with a bath. Could they fix it? No: not til the next day. The NON SMOKING room smelt of smoke. When this was mentioned they said NO this is not possible. They overcharged me from the amount agreed with hotels.com by £50, Breakfast was added at 3 times the amount shown on the website, when questioned they said No we match OUR website price as rates change daily! SEFER in particular was a arrogant man at reception, I WONT BE STAYING HERE EVER AGAIN
Stayed 4 nights in May 2022
Response from Esra Özpınar / Guest Relations Manager on 21 May,2022
Dear Valued Guest, Greetings from İstanbul! We are sorry about the technical issues you have faced during your stay. Please accept our sincere apologies. Regarding the over charge claim please share with us the details via email as there is no over charge taken. We have reached the taxi driver and brought the luggage back to the hotel that you have forgotten in the taxi, we hope at least this made you happy. We hope to seeing you again and have the chance to provide you a better stay. Best Regards,

6/10 Okay

Marwan

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I didnt like the breakfast and staff
Stayed 4 nights in Apr 2022
Response from Esra Özpınar / Guest Relations Manager on 11 May,2022
Dear Valued Guest, Your evaluation made us feel very bad, we hope we will have chance to welcoming you again and provide you a better stay. Please accept our sincere apologies regarding the inconveniences you had. Best Regards,

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Esra Özpınar / Guest Relations Manager on 11 May,2022
Dear Valued Guest, We would like to thank you for choosing DoubleTree By Hilton İstanbul Piyalepaşa. We are happy to see that you had a comfortable stay in general. We appreciate the time you have taken to share your reviews with us. We look forward to welcoming you again soon. Best Regards,

10/10 Excellent

Arnold

Stayed 3 nights in Apr 2022
Response from Esra Özpınar / Guest Relations Manager on 21 Apr,2022
Dear Valued Guest, Thank you for the time you have given to evaluate your stay with us. We look forward to welcoming you soon. Best Regards,

4/10 Poor

Tara

Travelled with family
Disliked: Staff & service, property conditions & facilities
the window in our room was broken, the first night we had to stay in that room noise was coming to the room from the street and it was cold because the window was not closed and they couldn't fix the problem that night, for next day they had to change our room this one the shower was broken which you should hold it otherwise the water was going to one of the sid, we didn't want to ask again to not change the room again, we had only 6 night we didn't want to spend it in changing room we decided to use Turkish bath more but we found out that there was an extra charge for Turkish bath and this charge never mentioned on the website, and always when we travel to turkey the Turkish bath is free for hotel guests, one time my husband forgets his room key and the key used for the lift too he was at spa area and asked one staff in spa reseption to open the lift but she didnt helped him to get to the room so he had to call our room so my son takes the key for him.
Stayed 6 nights in Apr 2022
Response from Esra Özpınar / Guest Relations Manager on 12 Apr,2022
Dear Valued Guest, Please accept our sincere apologies regarding the inconveniences you had during your stay. All your feedback will be shared with the appropriate departments. We hope to welcoming you again and have the chance to provide you a better stay. Best Regards,

6/10 Okay

Shay

Stayed 3 nights in Mar 2022
Response from Esra Özpınar / Guest Relations Manager on 7 Apr,2022
Dear Valued Guest, Regarding your evaluation we could see that you were not satisfied with your stay. We kindly request from you to share with us the details so that we will be able to improve our service quality. Best Regards,