City view

Reviews of Ibis Istanbul Zeytinburnu

3 out of 5
Ibis Istanbul Zeytinburnu
Kazlicesme Mah Kenedy Cad No56, Zeytinburnu, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 297 out of 869 reviews" "
Rating 8 - Good. 281 out of 869 reviews" "
Rating 6 - Okay. 140 out of 869 reviews" "
Rating 4 - Poor. 67 out of 869 reviews" "
Rating 2 - Terrible. 84 out of 869 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Umar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a better quality room (Level 6) than the one we had on a lower level 3 weeks ago. Modern and better décore.
Stayed 4 nights in May 2024
Response from Hotel Management on 8 May,2024
Dear Umar,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services. Sincerely,

2/10 Terrible

Ahmed

Stayed 6 nights in Apr 2024
Response from Hotel Management on 8 May,2024
Dear Ahmed,Thank you for taking the time to tell us about your experience at ibis Istanbul Zeytinburnu. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience to every customer; Therefore your feedback is very important to us. Please be assured that we have taken appropriate measures to resolve the issue and prevent it from occurring in the future. Thank you for sharing your concerns and we hope you will give us the opportunity to serve you better in the near future.

10/10 Excellent

Franko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Hotel Management on 5 Mar,2024
Dear Franko,Thank you for taking the time to tell us about your experience at ibis Istanbul Zeytinburnu. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience to every customer; Therefore your feedback is very important to us. Please be assured that we have taken appropriate measures to resolve the issue and prevent it from occurring in the future. Thank you for sharing your concerns and we hope you will give us the opportunity to serve you better in the near future.

10/10 Excellent

Valentina

Travelled with family
Disliked: Property conditions & facilities
The property is very dated, it’s not cleaned properly. Staff was very good, but this hotel is very low quality
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan,2024
Dear Valentina, Thank you for taking the time to tell us about your experience at ibis Istanbul Zeytinburnu. We are sorry that your experience did not meet your expectations; Please allow us to express our sincere apologies. At Ibis, we strive to provide a superior service experience to every customer; Therefore your feedback is very important to us. Please be assured that we have taken appropriate measures to resolve the issue and prevent it from occurring in the future. Thank you for sharing your concerns and we hope you will give us the opportunity to serve you better in the near future.

8/10 Good

Gauhar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good experience
Overall it was a good experience for a 3 star hotel. The room service was helpful in providing me ice for my injury. However, a couple times I would have to call again to remind them for something after already stating my room number to them. I didn’t really enjoy the restaurant food, it was very expensive for a 3 star hotel but I assume that’s due to the area that the hotel is located in. I also found it strange when the reception staff mentioned to me it was apparently “forbidden to order food from outside to the hotel” when I when down to the lobby to collect my food order. I had been ordering in food all week since I was recovering from an ankle injury, I wasn’t feel physically and mentally well enough to eat out often. This “policy” was never mentioned to me prior. I don’t believe this policy is fair as in certain circumstances some people are not able to eat out and the hotels restaurant food was expensive and to be honest not very tasty at all in my opinion. The hotel was clean and the cleaning staff was very friendly. It is also located in a nice, quiet neighbourhood. We enjoyed watching the beautiful sunset over the marina during our stay.
Stayed 9 nights in Dec 2023
Response from Hotel Management on 17 Jan,2024
Dear Gauhar, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services.Sincerely,

8/10 Good

emad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Management on 17 Jan,2024
Dear Emad,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services.Sincerely,

8/10 Good

Samir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from Hotel Management on 17 Jan,2024
Dear Samir, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services.Sincerely,

8/10 Good

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms to small, not iron available.
Stayed 5 nights in Nov 2023
Response from Hotel Management on 24 Nov,2023
Dear Bruno, Thank you for taking the time to tell us about your experience at ibis Istanbul Zeytinburnu. We are sorry that your experience did not meet your expectations; Please allow us to express our sincere apologies. At Ibis, we strive to provide a superior service experience to every customer; Therefore your feedback is very important to us. Please be assured that we have taken appropriate measures to resolve the issue and prevent it from occurring in the future. Thank you for sharing your concerns and we hope you will give us the opportunity to serve you better in the near future.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sirey (Lobby) was very nice, and everything was good with 2 exceptions: Service transportation to airport fail in the middle of night with airplane we have to get and safety box in room was not working.
Stayed 7 nights in Sep 2023
Response from Hotel Management on 10 Oct,2023
Dear Shirley,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services.Sincerely,

6/10 Okay

Munir

Liked: Cleanliness, staff & service, room comfort
The location of the hotel itself is fantastic, close to the metro and shopping centre, if you reserve for sea view room you will have a very nice view to the sea from the window of the room. The only dissappoint thing in the hotel is that not all the staff in the hotel are welcoming people especially in the reception.
Stayed 5 nights in Sep 2023
Response from Otel Yönetimi on 5 Oct,2023
Sevgili Munir, ibis İstanbul Zeytinburnu'ndaki konaklamanızla ilgili yorumlarınızı çok takdir ediyoruz. Olumlu geri bildirimler almak her zaman mutluluk vericidir. Yorumlarınızı ekibimizle paylaşacağım. Hizmetlerimizin kalitesini sürekli iyileştirmeye çabaladığımız için bu geri bildirimin tüm çalışanlarımıza teşvik olacağından eminim. Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin de bir önceki kadar keyifli geçmesini dileriz.

8/10 Good

Mostafa

Travelled with family
Liked: Cleanliness, staff & service
Staied 4 nights its good compairring with price But u can heard whts the next room speack clearly
Stayed 4 nights in Sep 2023
Response from Ibis Team on 26 Sept,2023
Dear Mostafa,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely,

8/10 Good

MURAT, ANTALYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ibis Team on 26 Sept,2023
Dear Murat,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely,

10/10 Excellent

salem, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very comfortable hotel, good location, easy reach any place in Istanbul. I recommend for family.
Stayed 4 nights in Aug 2023
Response from Ibis Team on 26 Sept,2023
Dear Salem,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely,

8/10 Good

mebashar

Stayed 5 nights in Aug 2023
Response from Ibis Team on 26 Sept,2023
Dear Mebashar,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely,

10/10 Excellent

MOHAMMED, Galway

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Aug 2023
Response from Ibis Team on 29 Aug,2023
Dear Mohammed,We very much appreciate your comments regarding your stay at the ibis Istanbul Zeytinburnu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

10/10 Excellent

Abdi

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Aug 2023
Response from Ibis Team on 10 Aug,2023
Dear Abdi,We very much appreciate your comments regarding your stay at the ibis Istanbul Zeytinburnu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

salem, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2023
Response from Ibis Team on 10 Aug,2023
Dear SalemWe very much appreciate your comments regarding your stay at the ibis Istanbul Zeytinburnu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and friendly staff!
Response from Ibis Team on 10 Aug,2023
Dear Salim,We very much appreciate your comments regarding your stay at the ibis Istanbul Zeytinburnu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

dani, riverbank

Liked: Staff & service, property conditions & facilities
Great location
Stayed 5 nights in Jun 2023
Response from Ibis Team on 21 Jun,2023
Dear Dani,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services.Sincerely,

10/10 Excellent

Roman, Novorossiysk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy
Stayed 1 night in Jun 2023
Response from Ibis Team on 21 Jun,2023
Dear Roman,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way. We are sure your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comment about our services.Sincerely,

10/10 Excellent

Narayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Super clean, super welcoming, excellent facilities, awesome pool, great location overlooking the Mediterranean, easy to get cabs and Uber to go downtown, very friendly
Stayed 2 nights in Jun 2023
Response from Ibis Team on 13 Jun,2023
Dear Narayan,We very much appreciate your comments regarding your stay at the ibis Istanbul Zeytinburnu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

nermine

Disliked: Staff & service, property conditions & facilities
A man got stuck in the toilet, I informed the receptionist he didn’t care too much and the man stuck inside the toilet was screaming and asking for help for almost 10 minutes
Stayed 2 nights in May 2023
Response from Ibis Team on 13 Jun,2023
Dear Nermine,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We sadly understand from your comment that your accommodation has not met your expectations during your stay. We assure you we are going to share the issues you have mentioned in your comment at first with the related departments then with all our team members and make all the necessary betterment. We believe, your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very objective thoughts with us.We are going to be more than happy to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comments about our hotel.Sincerely,

8/10 Good

salem, Dubai

Stayed 1 night in May 2023
Response from Ibis Team on 13 Jun,2023
Sayın Salem,Öncelikle konaklamanızda ibis İstanbul Zeytinburnu’nu tercih ettiğiniz için teşekkürlerimizi sunarız.Misafirlerimizden gelen yorumlar hizmet kalitemizi her zaman bir adım daha ileri taşıyabilmemiz adına bizler için çok önemlidir. Konaklama deneyiminizin beklentilerinizi karşıladığını duymak bizi de çok mutlu etti. Yapmış olduğunuz geri bildirimin mevcut hizmetlerimizi çeşitlendirme ve geliştirme konusunda bizi cesaretlendireceğini bildirmek isteriz. Değerli vaktinizi ayırıp nazik düşüncelerinizi bizimle paylaştığınız için tekrar teşekkürler ederiz.Bir sonraki seyahatinizde de sizleri tekrar ibis İstanbul Zeytinburnu’nda ağırlamaktan memnuniyet duyacağız.Saygılarımızla,

8/10 Good

Recep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at newly remodeled rooms. They were clean and neat. Staff were at their best. Location has easy access to many amenities. It was a pleasant stay.
Stayed 3 nights in Apr 2023
Response from CagatayGuzel on 11 May,2023
Sayın Recep Bey,ibis Istanbul Zeytinburnu ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir.Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back again it’s great location, nice clean hotel
Stayed 2 nights in Apr 2023
Response from Ibis Hotel Zeytinburnu on 23 Apr,2023
Dear Adam;Your reviews are very important in order to increase our guest's experiment at the hotel.We are very glad to hear about your positive feedback. We are looking forward to meet you again.Best Regards/Ibis Hotel Zeytinburnu Team

10/10 Excellent

Sharlawe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023
Response from Ibis Hotel Zeytinburnu on 19 Apr,2023
Hello Dear Sharlawe;Your reviews are very important for us.Thank you for your feedback.Best Regards

6/10 Okay

Felicia

Travelled with family
Liked: Cleanliness, staff & service
Older property but very well maintained. Staff was friendly, accommodating, and also spoke English. Con , property does not provide wash clothes, but plenty of towels available
Stayed 9 nights in Mar 2023
Response from Ibis Hotel Zeytinburnu on 19 Apr,2023
Hello Dear Felicia;Your reviews are very important for us.Our hotel provides laundry service. For this in the room there is a laundry bag for the guests to confirm prices about it and when the guests decide they can call reception for picking it up.Thanks for feedback.Best Regards.

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Hotel in great area. No Air Condition so on the days it was hot in room we had to open window. Across the street by park there were some loud music in the wee hours which was disturbing at times so window being opened we could hear all the disturbances. There was also renovations in the next room which was also disturbing especially on mornings we slept in. Overall we would still come back on another trip due to staff being so great but definitely during cold months
Stayed 9 nights in Mar 2023
Response from CagatayGuzel on 11 May,2023
Dear Sheryl,We very much appreciate your comments regarding your stay at the ibis Istanbul Zeytinburnu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Evren

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a pleasant stay. The staff were friendly and helpful. The room was nice with a great sea view, but it needs some technical care and renewal. The phone did not work properly, we could not reach the reception or the restaurant (On a positive note, when we told the reception about this problem, they immediately offered to send a technician, but we had to reject their offer because we had to leave). The hairdryer did not work properly. You could not control the room temperature, which is ok, but why set the temperature to sauna mode??? We found the solution in keeping the heater turned off the whole time and still the room was warm enough.
Response from Management on 16 Jan,2023
Dear Evren,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We also are very glad to hear our team members helped you right away after you informed them about the technical problem with your room phone. And our air conditioning system is central and once you turn your ac off, you get only filtered fresh air from the outside and it would cool your room down after a while. Yet, we are going to share that matter with the related department and check our systems once again. We believe your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind and objective thoughts with us.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future.Sincerely,Hotel Management

6/10 Okay

Hasan

4/10 Poor

Franko

Stayed 8 nights in Oct 2022

10/10 Excellent

mays

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
فندق نظيف جدا و مريح جدا و اشكرهم على تعاملهم الممتاز
Stayed 4 nights in Sep 2022
Response from Management on 11 Oct,2022
Dear Mays,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We believe your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and rating our hotel. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future.Sincerely,Hotel Management

2/10 Terrible

Nazir

Stayed 1 night in Sep 2022
Response from Management on 29 Dec,2022
Dear Nazir,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We would like to hear more about your accommodation so we can take action to prevent any kind of future occurrence of the problems you have faced. We thank you again for sparing your precious time and sharing your very objective thoughts with us.We are looking forward to welcoming you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up to date thoughts on our services. Sincerely,Hotel Management

8/10 Good

Syed iftikhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its only difficulty is no restaurant here
Stayed 5 nights in Aug 2022
Response from Management on 16 Aug,2022
Dear Syed Iftikhar, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. Also we would like to inform you that our restaurant is opened for open buffet breakfast and open buffet lunch and dinner services. In addition, you can order any food from our room service menu. Soon enough, our a la carte restaurant menu will be ready for you, our precious guests. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

8/10 Good

Said Ahmad

Stayed 10 nights in Aug 2022
Response from Management on 29 Dec,2022
Dear Said Ahmad,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We thank you again for sparing your precious time and sharing your very kind thoughts with us. We are looking forward to welcoming you again at ibis Istanbul Zeytinburnu in the nearest future.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Its ok but excellent
Stayed 2 nights in Jul 2022
Response from Management on 14 Aug,2022
Dear Guest, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

8/10 Good

Saif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and the staff was very friendly
Stayed 4 nights in Jul 2022
Response from Management on 14 Aug,2022
Dear Saif, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has not met your expectations and you have enjoyed the friendliness of our team members. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

6/10 Okay

Dr Husein

Stayed 1 night in Jul 2022
Response from Management on 25 Jul,2022
Dear Dr.Husein, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. As we are understand from your rating that your overall accommodation has not met your expectations. We would like to get more information about your stay so we can make the necessary betterment to prevent any kind of future occurrence. We thank you again for sparing your precious time and rating our hotel. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date comments about our hotel. Sincerely, Hotel Management

10/10 Excellent

VITALIY

Stayed 1 night in Jul 2022
Response from Management on 13 Jul,2022
Dear Vitaliy, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We believe your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and rating our hotel. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

10/10 Excellent

VITALIY

Stayed 1 night in Jul 2022
Response from Management on 13 Jul,2022
Dear Vitaliy, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We believe your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and rating our hotel. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

10/10 Excellent

Mustapha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Management on 4 Jun,2022
Dear Mustapha, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your accommodation has met your expectations. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

8/10 Good

ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At reception. Mr Erdogan. Was too much friendly and helpful.
Stayed 2 nights in May 2022
Response from Management on 13 Jun,2022
Dear Ali, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations and you have enjoyed the friendliness of our team members. We assure you we are going to share your comment with Mr. Erdogan first and then with all our team members and we believe it is going to encourage us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

6/10 Okay

Houssam

Stayed 2 nights in Feb 2022
Response from Management on 1 Mar,2022
Dear Houssam, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We would like to get more detailed information about your stay. We believe your feedback is going to serve as an encouragement for us to fix inconveniences and offer you a flawless service. We thank you again for sparing your precious time and sharing your objective thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up to date thoughts about our hotel services. Sincerely, Hotel Management

6/10 Okay

Ozcan

Business traveller
Disliked: Room comfort
Stayed 4 nights in Feb 2022
Response from Yönetim on 1 Mar,2022
Sayın Özcan, Öncelikle konaklamanızda ibis İstanbul Zeytinburnu'nu tercih ettiğiniz için teşekkürlerimizi sunarız. Misafirlerimizden gelen yorumlar, hizmet kalitemizi her zaman bir adım daha ileri taşıyabilmemiz adına bizim için çok önemlidir. Konaklamanız ile ilgili daha detaylı bilgi almaktan memnuniyet duyacağız. Geri bildiriminiz mevcut hizmetlerimizi çeşitlendirme ve geliştirme anlamında bizlere yardımcı olacaktır. Değerlik vaktinizi ayırıp düşüncelerinizi bizimle paylaştığınız için bir kez daha teşekkür ederiz. Bir sonraki seyahatinizde de sizi ibis İstanbul Zeytinburnu'nda ağırlamaktan memnuniyet duyacağız. Saygılarımızla, Otel Yönetimi

2/10 Terrible

Halil Ibrahim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay there one more night. It’s a good location but room was noisy and not clean.
Stayed 1 night in Jan 2022
Response from Management on 8 Feb,2022
Dear Halil Ibrahim, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We mostly help our guests about their dissatisfaction on any case in our hotel once we are informed as our team is on duty 24/7. We thank you again for sparing your precious time and sharing your very objective thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up-to-date thoughts. Sincerely, Hotel Management

10/10 Excellent

Nataliya, Honey Brook

Liked: Cleanliness, staff & service
The room was non-smoking but smelled like smoke
Stayed 1 night in Jan 2022
Response from Management on 18 Jan,2022
Dear Nataliya, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are glad to hear your overall accommodation has met your expectations. And also we would like to inform you that we have shared the issue you have mentioned in your comment with the related departments and we are going to take immediate action to prevent any kind of future occurrence. We thank you again for sparing your precious time and sharing your very kind and objective thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future and receive your up to date thoughts about our hotel and services. Sincerely, Hotel Management

10/10 Excellent

Baris

Stayed 2 nights in Nov 2021
Response from Yönetim on 29 Dec,2022
Sayın Barış,Öncelikle konaklamanızda ibis İstanbul Zeytinburnu'nu tercih ettiğiniz için teşekkürlerimizi sunarız.Misafirlerimizden gelen yorumlar, hizmet kalitemizi her zaman bir adım daha ileri taşıyabilmemiz adına bizim için çok önemlidir. Konaklama deneyiminizin beklentilerinizi karşıladığını duymak bizleri de çok mutlu etti. Değerli vaktinizi ayırıp otelimizi puanladığınız için bir kez daha teşekkür ederiz.Bir sonraki seyahatinizde de sizi ibis İstanbul Zeytiburnu'nda ağırlamaktan memnuniyet duyacağız.Saygılarımızla,Otel Yönetimi

10/10 Excellent

Sayed Sohail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
Nice place , got free upgrade, stuff very friendly and had good ocean view. Value of money was also great
Stayed 2 nights in Oct 2021
Response from Yönetim on 2 Nov,2021
Dear Saed Sohail, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations and you have enjoyed your room upgrade, the friendliness of our team members and the picturesque Marmara Sea view which is right in front of our hotel. We believe your feedback is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Managemet

10/10 Excellent

Lyn

Stayed 2 nights in Sep 2021
Response from Management on 29 Sept,2021
Dear Lyn, First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future. Sincerely, Hotel Management

8/10 Good

Adel

Stayed 1 night in Aug 2021
Response from Management on 29 Dec,2022
Dear Adel,First of all we would like to thank you for choosing ibis Istanbul Zeytinburnu for your accommodation.It is very important for us to receive our guests' comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear your overall accommodation has met your expectations. We thank you again for sparing your precious time and rating our hotel.It is going to be a great pleasure for us to welcome you again at ibis Istanbul Zeytinburnu in the nearest future.Sincerely,Hotel Management