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The Laila Hotel

Star Rating
Photo gallery

Reviews

3.0 / 5
31 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Breakfast Available
  • Laundry

Map

What's nearby

  • Popular Location
    Cemberlitas Bath
    3 min walk
  • Popular Location
    Hippodrome of Constantinople
    4 min walk
  • Popular Location
    Blue Mosque
    8 min walk
  • Airport
    Istanbul (ISL-Ataturk Intl.)
    24 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Economy Room (Basement)

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Standard Double Room, City View

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Standard Triple Room

    Room Amenities

    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More details
  • Panoramic Room, Sea View

    Room Amenities

    • Sea view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Standard Quadruple Room

    Room Amenities

    • Sleeps 4
    • 1 Queen Bed and 2 Single Beds
    More details

About this area

Istanbul

Located in Istanbul's Sultanahmet neighbourhood, The Laila Hotel is in the historical district and near a metro station. Hagia Sophia and Istanbul Archaeology Museum are cultural highlights, and travellers looking to shop may want to visit Grand Bazaar and Spice Bazaar. TurkuaZoo and Isfanbul Theme Park are not to be missed.

What's nearby

  • Popular Location
    Cemberlitas Bath - 3 min walk
  • Popular Location
    Hippodrome of Constantinople - 4 min walk
  • Popular Location
    Sultanahmet Square - 7 min walk
  • Popular Location
    Basilica Cistern - 7 min walk
  • Popular Location
    Blue Mosque - 8 min walk

Getting around

  • Cemberlitas Station - 4 min walk
  • Istanbul Cankurtaran Station - 13 min walk
  • Istanbul (IST) - 46 min drive

About this property

The Laila Hotel

Istanbul hotel in Sultanahmet, walk to Cemberlitas Bath
Along with 24-hour room service, this hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance. All 12 individually decorated rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests can also appreciate conveniences like fridges and coffee makers.
The Laila Hotel offers 12 forms of air-conditioned accommodation with a safe and free newspapers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a hydromassage showerhead, complimentary slippers, complimentary toiletries and a hairdryer.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
The Laila Hotel features tour or ticket assistance, complimentary newspapers in the lobby and laundry facilities. Wired and wireless Internet access is complimentary. This business-friendly hotel also offers dry cleaning/laundry services and 24-hour room service.
The Laila Hotel has designated areas for smoking.

Policies

Check-in

Check-in between 1:00 PM - 6:00 AM
Late check-in subject to availability
Minimum check-in age - 15

Special check-in instructions

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.

Check-out

Check-out before 11:30 AM

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

Payment types at the property

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 5 for adults and EUR 5 for children (approximately)
  • Nearby parking fee: EUR 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

Property is also known as

  • The Laila Hotel Hotel
  • The Laila Hotel Istanbul
  • The Laila Hotel Hotel Istanbul

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Parking nearby: EUR 6 per day
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 8:30 AM–10:30 AM: EUR 5 for adults and EUR 5 for children
  • 24-hour room service

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Fridge

Conveniences

  • Free newspapers in reception
  • Lockers available

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Azerbaijani
  • English
  • Italian
  • Russian
  • Turkish

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower
  • Towels

Entertainment

  • flat-screen TV
  • satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
3.0

Guest rating

5 - Excellent
6
4 - Good
7
3 - Okay
5
2 - Mediocre
6
1 - Poor
7
3.0
Cleanliness
3.2
Service and Staff
3.2
Amenities
3.0
Property condition

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a very bad experience and the staff not friendly and the service it was horrible and The room is dirty

Stayed 25 nights in Jul 2019

2/5

  • Disliked: Staff & service

I booked adnd paid for a standard triple room with city view three months early. Yet on my arrival, the checkin clerk did not have any booked rooms. He tried to flog a basement damp room then another double room with a wall facing the window in another building. On our rejection he then gave us an ultimatum that he had only one last room (in Laila hotel, which i had originally booked) which was a double room facing a back alley. it was a double room with a third bed shoved in to make it cramped and tiny. In no way it was like the pictures they have on site. We were tired having travelled long distance with kids and baggage so accepted. It is bad management on this hotel side. The room itself was clean and newly furbished but the AC and fridge barely worked in the hot weather. The door locks and elevator also broke down during our stay. Only plus side was the hotel being close to Attractions. I feel, this hotel is ok if you can compromise but I wont be using them in future. Best to stay in a reputable/professional hotel further away and use Tramway to travel daily.

Stayed 10 nights in Aug 2019

3/5

  • Liked: Cleanliness, staff & service

The rooms and washrooms in this hotel are TINY. It’s not an ideal property for a family.

Stayed 6 nights in Aug 2019

2/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

rude and appalling service from 1 staff member

The customer service is awful. Very disappointing. When we first walked in, it wasn’t a very friendly environment but we ignored that. I then came down to ask about breakfast the next morning and was told my booking didn’t include it. I showed a screenshot which says it was included and was repeatedly told it wasn’t. To be fair, the lady at reception was nice about it and I could see she was following her bosses instructions. However the man I assume was the manager moved out of behind the desk as I asked about the breakfast to walk right outside the door then as she was asking him I could see him shaking his head profusely repeatedly then as if he is giving in ‘shooing’ with his hands as if we were a problem without talking to us. Another rude incident was when I asked for a weight to weigh my bags and was brought a very small weight to use which was the size of my hand and unable to be used on my 30kg bag. I came downstairs thinking maybe I’m using it wrong so I asked the same man behind the desk to demonstrate it infront of me. He replied with ‘No because I have work to do I don’t want to’ and pointed at his computer... another member of staff came up with us. If it weren’t for his rude behaviour the rating would have been better as he was ridiculous. Not sure if he had a problem with us or it was his normal personality but it is affecting business. Absolutely ridiculous behaviour and I don’t understand how you can run a hotel and act like the customers are problematic

Stayed 8 nights in Aug 2019

3/5

  • Liked: Staff & service

The room service cleaning should be better , The ac is not cold enough + no iron in every room

Stayed 5 nights in Aug 2019

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