Outdoor pool
Check availability

Reviews of ASTON Imperial Bekasi Hotel & Conference Center

4 out of 5
ASTON Imperial Bekasi Hotel & Conference Center
Jl. KH. Noer Ali No. 177, Bekasi, West Java

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 91 reviews" "
Rating 8 - Good. 44 out of 91 reviews" "
Rating 6 - Okay. 11 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 4 out of 91 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremy

Business traveller
Disliked: Property conditions & facilities, room comfort
Dirty Bathrooms
It was a terrible stay. There are dirty stains everywhere in the bathroom especially. Unacceptable.......
Stayed 1 night in Aug 2023
Response from Felix DN Yunarwanto on 11 Sept,2023
Dear Mr Jeremy,Warm greetings from Aston Imperial Bekasi Hotel & Conference Center.First of all, we would like to thank you for entrusting your choice of accommodation to Aston Imperial Bekasi Hotel & Conference Center. We always aim to provide an exceptional experience for our guests. We are very sorry that we have not been able to achieve our goal. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room you occupied. This is beyond our standards. We have carried out an evaluation and also retrained our housekeeping staff to always pay attention to every detail of cleanliness in the room. Especially when checking by the HK Supervisor to be more thorough and detailed before we can sell the room to the next guest. We need to do this so that what happened to you does not happen again in the future.Once again we apologize for the inconvenience caused and also thank you for the very constructive criticism and reviews for us. We always look forward to welcoming you and your family back to Aston Imperial Bekasi with even better service and facilities of course.Regards.Felix YunarwantoFront Office Manager.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Brian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is old and in a serious need for renovation. AC is hot and will not go down below 24C. Internet is spotty and slow. Very disappointing.
Stayed 1 night in May 2022
Response from Felix DN Yunarwanto on 13 Jun,2022
Dear Mr. Brian, Greetings from Aston Imperial Bekasi Hotel & Conference Center.... Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Regarding your review regarding air conditioner and WIFI connection, please allow us for sincere apologize. This is not our standard. For your information, we already closed that room to check and maintain the AC and WIFI connection, so the problem that you've felt will not happen again in the near future. Once again, we do apologize for the inconvenience and we also thank you for the constructive review of our future progress. we look forward to seeing you again in the near future with better service. Your Sincerely, Felix DN Yunarwanto Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite nice but needs some improvements
descent hotel to stay, but the TV is so small and the quality is so bad
Stayed 1 night in Dec 2021
Response from FN on 29 Dec,2021
Dear Guest, Greeting from Aston Imperial Bekasi Hotel and Conference Center... Your positive comments are really appreciated and thank you for taking time out to make them. You mention some need improvement especially for the TV. Surely we will discuss this to the management to replace into bigger TV set in our rooms. So, once again, thank you for your review regarding this. Best Regards, Felix DN Yunarwanto Front Office Manager

8/10 Good

PING CHUAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is rather small, but the service is good. everyone is welcoming. walking distance to shopping area is a plus. McDonalds is just outside the door. too bad upon my stay the spa is closed.
Stayed 2 nights in Jan 2020

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for anyone wanting to stay in Bekasi. Safe walking distance to many malls. Friendly staff, and entire hotel is exceptionally clean. Pool area is nice to relax and all food service of top quality. A more comfortable stay than other hotels in area.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommend
I found a cockroach in the bathroom , Dusty bedroom
Stayed 2 nights in Dec 2019

8/10 Good

Foo

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Asu

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I found two cockroaches in my room...
Stayed 4 nights in Jul 2019

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jerry Rolando Sirait on 24 Jul,2019
Dear Mr Abdul, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando Sirait - General Manager

8/10 Good

Deborah Brand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value basic hotel, good breakfast.
Roads all around hotel all torn up with construction. Really hard to get in and out.
Stayed 1 night in Jun 2019
Response from Jerry Sirait on 15 Jul,2019
Dear Ms DEBORAH BRAND, Thank you for taking the time to tell us about your experience at the Aston Imperial Bekasi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerry Rolando Sirait - General Manager

8/10 Good

Taha

Liked: Staff & service, property conditions & facilities, room comfort
All in all is it a good hotel! The service is amazing and the breakfast is also really good! The only thing is that some of the towels were dirty, they really could buy new ones!
Stayed 5 nights in Jul 2019
Response from Jerry Rolando on 8 Jul,2019
Dear Mr TAHA, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We noted your concern regarding the towel, and we do some action to make it better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando Sirait - General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had the best breakfast buffet around, plus the staff were very easy to work with
Stayed 4 nights in Mar 2019
Response from Jerry Rolando - General Manager on 28 Mar,2019
Dear Mr./Mrs. Traveler, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place for your stay. We are glad that our coffee shop has given you a great impression of breakfast and also glad to hear you are noted our service. We kindly hope you give us the opportunity to welcome you back for another stay with us in the future. Your Sincerely, Jerry Rolando General Manager

8/10 Good

elaine sek hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good..within amenities. Only thing was the frequent ambulance sounds throughout
Stayed 2 nights in Mar 2019
Response from Jerry Rolando - General Manager on 22 Mar,2019
Dear Mrs. Elaine Sek Hoon, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place to stay. It was an honor to welcome you here, we would like to say thank you for writing your feedback for us. We would like to sincerely apologize for the inconvenience that you have experienced during your stay with us the noisy from ambulances passing our hotel. Once again thank you very much and always looking forward to welcome you again in Aston Imperial Bekasi Hotel & Conference Center. Sincerely, Jerry Rolando General Manager

10/10 Excellent

Veronica

Liked: Staff & service, property conditions & facilities, room comfort
The service ITS So good
Stayed 1 night in Jan 2019
Response from Jerry on 15 Jan,2019
Dear Mrs. Veronica, Greeting from Hotel Aston Imperial Bekasi. We sincerely appreciate your taking time to provide your comments and feedback about our Hotel. Thank you for the positive review especially for our service. We are looking forward to welcoming you again in Aston Imperial Bekasi on your next visit to Bekasi. Your Sincerely, Jerry Rolando Sirait General Manager

10/10 Excellent

Ereyalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
This hotel was good.
Stayed 4 nights in Dec 2018
Response from Jerry on 5 Mar,2019
Dear Ereyalyn, Thank you for the great review of Aston imperial bekasi! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jerry Rolando SIRAIT - General Manager

4/10 Poor

Hutami, Japan

Disliked: Staff & service, room comfort
room 1515 was terrible, felt like slept inside the airplane.
Stayed 2 nights in Oct 2018
Response from Jerry on 5 Mar,2019
Dear Mr. Hutami, We thank you for your patronage to our hotel during your last trip in Bekasi. We read your comments seriously and please rest assured that we have done internal reviews to solve this situation Please accept our sincere apology for the situation, we have actioned what we can do at this stage for corrective measures. Thank you for your patience and again sorry for the inconvenience that has caused you. Your Sincerely Jerry Rolando SIRAIT - General Manager

8/10 Good

Ria Sabrina P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is good
Stayed 1 night in Oct 2018
Response from Jerry on 5 Mar,2019
Dear Ria Sabrina, Thank you for the great review of Aston imperial bekasi! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jerry Rolando SIRAIT - General Manager

8/10 Good

Boghos

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient hotel close to expressway . Clean and computable
Stayed 1 night in Sep 2018
Response from Jerry Rolando SIRAIT on 19 Sept,2018
Dear Boghos, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

2/10 Terrible

Kinar

Disliked: Staff & service, room comfort
Small room. A lot of care noise
Worse hotel, a lot of noise from street it feels like sleeping 😴 in side walk.
Stayed 1 night in Aug 2018
Response from Jerry Rolando SIRAIT on 19 Sept,2018
Dear Kinar, We thank you for your patronage to our hotel during your last trip in Bekasi. We read your comments seriously and please rest assured that we have done internal reviews to solve this situation. Please accept our sincere apology for this mishap. We have action what we can do at this stage for corrective measures. Thank you for your patience and again sorry for the inconvenience that has caused you. Your Sincerely Jerry Rolando SIRAIT - General Manager

8/10 Good

Nat

overall it's nice. the elevators are slow. water from shower caused bathroom floor to wet. shower is only blocked by half mirror? i'd say poorly designed. during housekeeping the trash wasn't emptied. staff gave wrong info about taxi charge from hotel to airport. she repeatedly said, which i repeated after her everytime, IDR150000 all-in. but when i went down to reception desk it was actually IDR450000.
Stayed 2 nights in Jul 2018
Response from Jerry on 5 Mar,2019
Dear Nat, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We read your comments seriously and please rest assured that we have done internal reviews to solve this situation Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

8/10 Good

nurwidadi, bekasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good food, good service and recommended to stay again
Stayed 1 night in Jun 2018
Response from Hotel Management on 2 Aug,2018
Dear Nurwidadi Thank you for the good review related to our room, facility and staff's service. We'll see you on your next visit. Yours Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Arvied Syafarullah on 15 May,2018
Dear Valued guest, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

8/10 Good

Regina, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Receptionist Hanita who checked me in was really nice n helpful. She gave me service with a smile. D staff @ d Coffeshop restaurant, Rita n Bajik n d F & B manager Agung were very accomodating n friendly. Thanks Aston 4 ur excellent service
Stayed 2 nights in Feb 2018
Response from Arvied Syafarullah on 15 May,2018
Dear Regina, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team especially name that mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Augustin, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good restaurant and hotel
The room is clean and comfortable. The staff is friendly. The restaurant (Sky Resto and Lounge) offers delicious western food and drink. Expensive if compared to local living standard. The environment is cosy. But a bit dark. You can have a good view of Bekasi at 16th floor. The breakfast buffet at 1st floor choice shop offers varieties of food from local to western. Delicious too. But the environment is a bit dark. Can't really see clearly what the food is.
Stayed 1 night in Feb 2018
Response from Arvied Syafarullah on 15 May,2018
Dear Agustin, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback, we will take care for the lighting at Sky bar and the restaurant as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Rini, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Room is clean, friendly staff, a lot of variety on breakfast buffet..
Stayed 2 nights in Jan 2018
Response from Arvied Syafarullah on 15 May,2018
Dear Rini, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Rilly, Bakersfield, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & breakfast buffet.
Great serbice. Front desk staff was very friendly & helpful the entire stay. Breakfast buffet was excelkent! Plenty of food, many varieties/choices. Extra staff needed to watch kids getting food. They were using serving utensils and putting stuff into their plate (earen). Example: I saw a little boy putting sweet condensed mill on his half eaten martabak (mini pancake). Gross! Obviously, his parents didn’t teach him or watching him doing it. The bathroom tile floor very slippery the same with the shower. We had to be extra careful so we don’t get slip & fall and breaking any bone(s).
Stayed 3 nights in Dec 2017
Response from Arvied Syafarullah on 15 May,2018
Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at Aston Imperial bekasi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. and thank you for your feedback, we will take it seriously regarding the staff at the restaurant and also the slippery floor at the bathroom. Again, thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is adjacent to a mall which makes it easy to hunt food or whatever things you forget to bring. Room facilities are not that great compared to the room price. Overall, it's just a pricey hotel with an okay facilities.
Stayed 2 nights in Nov 2017

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with reasonable price
Location is perfect, room a bit small but clean. Price is very reasonable and fast wifi.. Definitely will stay here again

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
First time staying here, Was surprisingly nice. Efficient customer service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location, shopping could be bette
The hotel is quite new, and there are numerous food choices around. The front desk need some improvement as there was some miscommunication over the price of my airport transfer and they had to call me multiple times to inform me about it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort room & friendly staff
Effective check-in & out. Good location and comfort room.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the breakfast, the food was too salty... The chicken porridge, the main course was too salty, I didn't finished all the food that I take.

4/10 Poor

Capt. Mike, Singapore

Disliked: Staff & service, property conditions & facilities
horrible location, terrible ignorant staff..
booked a dbl superior room with smoking double bed room but was told that only twin bed available. if smoking nad dbl bed had to upgrade to deluxe with dbl bed. it took 3 hrs to tell that they don't have a wine opener. this is a hotel with 2 lounge bars. I had to take it to the roof top lounge to get it open. The safety deposit box wasn't working and I called the reception 5 times even after the next morning nothing was done. Lazy and ignorant staff. I ll never stay in Aston Hotels again..A rip off..

8/10 Good

Charun Indee, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have to go to Bekasi every month for working and will stay there for 2-3 night every time, I always selected Aston Imperial as it is closed to the working area and also good hotel. Yeah it is good experience to stay there!

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
It was a nice hotel as we met up with friends from Australia in opposite rooms we came for family wedding. However TV reception in both rooms was pathetic

8/10 Good

Mr. Review , Bekasi

Liked: Property conditions & facilities
Disliked: Room comfort
The most comfort simply decorating in Bekasi
First of all everything is good, breakfast good for that price you got more than worth it. The room so nice decorating and bathroom very good, but just less for the exhaust fan, and 1 more light for bright. But I think only one big mistake for aston room, the window, may be too over wide. The curtain of window can't hold up the light from outside fully (even night there is light from Big screen outside). Also for TV quality resolution, Its just looks like not original Channel, I even can't stay to watching more than 15mins because like unclear image...

8/10 Good

gotty

Liked: Cleanliness, room comfort
Normal stay with hotel 4 stars

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Quick stay to relax and swim

10/10 Excellent

Syed, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and convenient to Stores and shopping
Nice Hotel and convenient to Stores and shopping area, I will prefer to stay in this hotel again and will recommend it to others as well. The only problem I face is the Health Club Staff can not speak English

10/10 Excellent

JERRY SENG KWAN, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back again
I have stayed in this hotel for more than 10 times. I could say that it was a great stay with comfortable rooms. Amenities are just walking distance.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Central gem
The hotel is centrally located and new. Close to malls and bus terminal direct to airport.

8/10 Good

Ivan, JakartA barat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay....
Nice...

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kwonki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
외부소음이 심합니다.
도로쪽은 소음으로 잠들기 힘들었습니다.
Stayed 2 nights in Jul 2023
Response from Felix DN Yunarwanto on 13 Jul,2023
친애하는 권기씨,Aston Imperial Bekasi Hotel & Conference Center에서 따뜻한 인사를 전합니다.먼저 애스턴 임페리얼 베카시 호텔 & 컨퍼런스 센터에 숙소 선택을 맡겨주시고 후기를 남겨주신 점 감사드립니다. 우리는 항상 손님에게 특별한 경험을 제공하는 것을 목표로 합니다. 목표를 달성하지 못한 점 대단히 죄송합니다. 검토한 제약 사항에 대해 저희 숙소에 머무시는 동안 경험하신 불편에 대해 진심으로 사과드립니다. 아시다시피 저희 호텔은 도로 교차로에 있어 조용하게 만들 수 없습니다. 그러나 확실히 우리는 이 문제에 대한 더 나은 결론을 얻기 위해 경영진에 대한 귀하의 검토를 평가할 것입니다. 그래서 다음 미래에는 당신이 우리에게 불평했던 것처럼 불평하지 않을 것입니다. 우리는 모든 손님의 편의를 위해 이렇게 합니다. 다시 한 번 불편을 끼쳐 드려 죄송하며 고객님의 후기가 향후 고객님께 더 나은 서비스를 제공하는 데 도움이 될 수 있기 때문에 진심으로 감사드립니다.이 사건으로 인해 저희에 대한 귀하의 신뢰가 전반적으로 감소하지 않기를 바라며 다음 방문 시 Aston Imperial Bekasi Hotel & Conference Center에서 귀하를 다시 환영하기를 항상 고대하고 있습니다.감사합니다.문안 인사,펠릭스 DN 유나르완토프런트 오피스 관리자

6/10 Okay

YOON HO

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2023