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Overview of Mercure Serpong Alam Sutera

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Guest reviews

4.3 / 5Excellent
216 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

Explore the area

Popular LocationLiving World2 min walk
Popular LocationSummarecon Mall Serpong5 min drive
Popular LocationScientia Square Park8 min drive
AirportJakarta (CGK-Soekarno-Hatta Intl.)50 min drive

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  • Privilege, Room

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    Show more
  • Superior Room

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 3
    Show more
  • Privilege, Room

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    Show more
  • Superior Room

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 3
    Show more
  • Superior Room, Pool View

    Room amenities

    • 26 sq m
    • Sleeps 3
    Show more

About this area

Tangerang

In the business district and near a train station, Mercure Serpong Alam Sutera is in an area with good shopping. Living World and Summarecon Mall Serpong are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Scientia Square Park. Travelling with kids? Don't miss Ocean Park. Spend some time exploring the area's activities, including golfing and outlet shopping.

Visit our Tangerang travel guide
Map
Popular Location

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 5 min drive
  • Ocean Park - 8 min drive
  • Scientia Square Park - 8 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive

Getting around

  • Serpong Rawa Buntu Station - 9 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 50 min drive

Restaurants

  • Where to eat
  • Mint & Pepper – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Maniz Pool Deck – Poolside bar. Serves light fare daily.
  • Mocca – Serves light fare daily.

About this property

Mercure Serpong Alam Sutera

4-star, family-friendly hotel near Living World
This smoke-free hotel features a restaurant, an outdoor pool and 2 bars/lounges. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 171 rooms offer free WiFi, 24-hour room service and LED TVs with cable channels. Minibars, coffee/tea makers and free bottled water are among the other amenities available to guests.
Mercure Serpong Alam Sutera offers 171 forms of accommodation with minibars and a safe. LED televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.
This Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Free shopping centre shuttle

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 178000 for adults and IDR 89000 for children
1 restaurant and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

Children's pool
Fitness centre
Free bike hire
Outdoor pool

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Wedding services

Languages spoken

English
Indonesian

Business services

24-hour business centre
5 meeting rooms
Computer station
Conference space (5920 square feet)

Outdoors

BBQ grill(s)
Terrace

Spa

Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Games
Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower
Towels

Entertainment

TV channels
LED TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Iron/ironing board (on request)
LED light bulbs
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2 PM and 4 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property for check-in information
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for IDR 400000 per night.
Free cots (infant beds)

Payment types at the property

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 178000 for adults and IDR 89000 for children (approximately)
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 400000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Mercure Serpong Alam Sutera and receive a full refund?
Yes, Mercure Serpong Alam Sutera offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Serpong Alam Sutera cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mercure Serpong Alam Sutera pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM to 4 PM. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 363000 per vehicle, one-way, applies.
Where is Mercure Serpong Alam Sutera located?
This family-friendly Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Guest reviews

4.3
Excellent
5 - Excellent
103
4 - Good
90
3 - Okay
18
2 - Mediocre
3
1 - Poor
2
4.3
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Staff & service

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business trip hotel

Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay.

Stayed 4 nights in Jan 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jan 2020