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Reviews

4.3 / 5Excellent
199 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Living World
    2 min walk
  • Popular Location
    Summarecon Mall Serpong
    5 min drive
  • Popular Location
    Scientia Square Park
    8 min drive
  • Airport
    Jakarta (CGK-Soekarno-Hatta Intl.)
    43 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Privilege, Room

    Room Amenities

    • City view
    • Sleeps 3
    • 1 Double Bed
    More details
  • Superior Room

    Room Amenities

    • City view
    • Sleeps 3
    • 1 Queen Bed
    More details
  • Privilege, Room

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Superior Room

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Superior Room, Pool View

    Room Amenities

    • Sleeps 3
    • 1 Queen Bed
    More details

About this area

Tangerang

In the business district and near a train station, Mercure Serpong Alam Sutera is in an area with good shopping. Museum of Modern and Contemporary Art and Textile Museum are cultural highlights, and travellers looking to shop may want to visit Central Park and Thamrin City Shopping Mall. Consider Balai Kartini for a night out or Kidzania if you're travelling with kids.

Visit our Tangerang travel guide
Popular Location

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 5 min drive
  • Ocean Park - 8 min drive
  • Scientia Square Park - 8 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive

Getting around

  • Serpong Station - 10 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 44 min drive

Restaurants

  • Where to eat
  • Mint & Pepper – Restaurant offering international cuisine. Serves breakfast and lunch daily.
  • Maniz Pool Deck – Poolside bar. Serves light fare daily.
  • Mocca – Serves light fare daily.

About this property

Mercure Serpong Alam Sutera

4-star, family-friendly hotel near Living World
This smoke-free hotel features a restaurant, an outdoor pool and 2 bars/lounges. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 171 rooms offer free WiFi, 24-hour room service and LED TVs with cable channels. Minibars, coffee/tea makers and free bottled water are among the other amenities available to guests.
Mercure Serpong Alam Sutera offers 171 forms of air-conditioned accommodation with minibars and a safe. LED televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
This Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Free shopping centre shuttle

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 178000 for adults and IDR 89000 for children
1 restaurant and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

Children's pool
Fitness centre
Free bike hire
Outdoor pool

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Wedding services

Languages spoken

English
Indonesian

Business services

24-hour business centre
5 meeting rooms
Computer station
Conference space (5920 square feet)

Outdoors

BBQ grill(s)
Terrace

Spa

Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible public bathroom
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Games
Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

TV channels
LED TV
premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Iron/ironing board
LED light bulbs
Phone
Safe

Policies

Check-in

Check-in between 2 PM - 4 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

  • If you are planning to arrive after 4:00 PM, please contact the property in advance using the information on the booking confirmation.
  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000 per night.
  • Free cots (infant beds)!

Payment types at the property

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 178000 for adults and IDR 89000 for children (approximately)
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 400000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. No pets or service animals are allowed at this property.

Property is also known as

  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Tangerang
  • Mercure Serpong Alam Sutera
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Tangerang
  • Mercure Serpong Alam Sutera Hotel Tangerang
4.3

Excellent

5 - Excellent
95
4 - Good
83
3 - Okay
16
2 - Mediocre
3
1 - Poor
2
4.3
Cleanliness
4.4
Service and Staff
4.5
Amenities
4.3
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The hotel was clean and all staff very friendly and helpful. The locations are very good and We’re recommended to come back for staying.

    Stayed 3 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Walk to shopping mall and there are plenty of food around

    Stayed 3 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location opposite a mall with lots of food choices. If u need to be in the error, this hotel is a great choice.

    Stayed 2 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very satisfied with the property

    Stayed 2 nights in Nov 2019

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