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Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Guest reviews

4.3 out of 5 Excellent
217 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationLiving World2 min walk
Popular LocationOmni Hospital2 min walk
Popular LocationSt. Carolus Hospital Summarecon Serpong7 min drive
AirportJakarta (CGK-Soekarno-Hatta Intl.)46 min drive

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  • Superior Room

    4.7/5 guest room rating

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Room
  • Privilege, Room

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsPrivilege, Room
  • Superior Room

    3.6/5 guest room rating

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Room
  • Privilege, Room

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsPrivilege, Room
  • Superior Room, Pool View

    5/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 3
    More detailsSuperior Room, Pool View

About this area

Tangerang

In the business district and near a train station, Mercure Serpong Alam Sutera is in an area with good shopping. Living World and Summarecon Mall Serpong are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Scientia Square Park. Travelling with kids? Don't miss Ocean Park. Spend some time exploring the area's activities, including golfing and outlet shopping.
Visit our Tangerang travel guide
View in a map
Popular Location

What's nearby

  • Living World - 2 min walk
  • Omni Hospital - 2 min walk
  • Bina Nusantara University - 3 min drive
  • St. Carolus Hospital Summarecon Serpong - 7 min drive
  • Gading Raya Golf Course - 8 min drive

Getting around

  • Serpong Rawa Buntu Station - 9 min drive
  • AirportJakarta (CGK-Soekarno-Hatta Intl.) - 46 min drive

Restaurants

  • Where to eat
  • Mint & Pepper – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Maniz Pool Deck – Poolside bar. Serves light fare daily.
  • Mocca – Serves light fare daily.

About this property

Mercure Serpong Alam Sutera

4-star, family-friendly hotel near Living World
This smoke-free hotel features a restaurant, an outdoor pool and 2 bars/lounges. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 171 rooms offer free WiFi, 24-hour room service and LED TVs with cable channels. Minibars, coffee/tea makers and free bottled water are among the other amenities available to guests.
Mercure Serpong Alam Sutera offers 171 forms of accommodation with minibars and a safe. LED televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 178000 for adults and IDR 89000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Free bike hire
  • Outdoor pool

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference space (5920 square feet)

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in between 2 PM and 4 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for IDR 400000 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 178000 for adults and IDR 89000 for children (approximately)
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 400000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Tangerang
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Tangerang
Mercure Serpong Alam Sutera Hotel Tangerang

Frequently asked questions

Can I cancel my reservation for free at Mercure Serpong Alam Sutera and receive a full refund?
Yes, Mercure Serpong Alam Sutera offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Serpong Alam Sutera cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Serpong Alam Sutera have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mercure Serpong Alam Sutera pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Serpong Alam Sutera?
Self-parking is free at this property.
What time is check-in at Mercure Serpong Alam Sutera?
Check-in is from 2 PM to 4 PM. Late check-in is available during limited hours.
What time is check-out at Mercure Serpong Alam Sutera?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Mercure Serpong Alam Sutera provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 363000 per vehicle, one-way, applies.
Where is Mercure Serpong Alam Sutera located?
This family-friendly Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).
4.3
Excellent
5 - Excellent
104
4 - Good
90
3 - Okay
18
2 - Poor
3
1 - Terrible
2

4.3/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Business traveller
Happy face iconLiked: Staff & service
Stayed 2 nights in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business trip hotel
Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay.
Stayed 4 nights in Jan 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

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