Private kitchen

Reviews of Jasper Inn & Suites by INNhotels

3 out of 5
Jasper Inn & Suites by INNhotels
98 Geikie Street, Jasper, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1081 reviews" "
Rating 8 - Good. 387 out of 1081 reviews" "
Rating 6 - Okay. 101 out of 1081 reviews" "
Rating 4 - Poor. 51 out of 1081 reviews" "
Rating 2 - Terrible. 33 out of 1081 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was large and clean, I didn't like having to walk outside to get to it.
Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had not been back to the Jasper Inn in 20 years. I was pleasantly surprised how nice our renovated room was. We will definitely be back.
Stayed 1 night in Apr 2024

6/10 Okay

Bern

Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this property was walkable to into town. Super convenient. Breakfast buffet was very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace was cool, loft room was cool, pool was decent, resturant was good other than being closed on Sunday. Only issue was the fist full of hair I had to pull from the drain in the tub as it was fairly clogged, and the shower head left a bit to be desired.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay !!! Really enjoyed ourselves!!
Stayed 1 night in Apr 2024

4/10 Poor

Bryce

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

janice

Travelled with family
Liked: Cleanliness, amenities
The staff were amazing, very helpful and accommodating. The rooms were clean and spacious
Stayed 6 nights in Apr 2024

10/10 Excellent

Morgan - Edward, St. Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and checkout. Kitchenettes are great. Breakfast buffet delicious and well priced. Great property. Will stay there again.
Stayed 2 nights in Apr 2024

6/10 Okay

Tai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was fantastic but the mattresses and pillows are in need of replacement and very uncomfortable. It compromised the quality of our sleep.
Stayed 2 nights in Apr 2024

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and accessible to the town
Stayed 2 nights in Apr 2024

10/10 Excellent

Charlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, well stocked and polite staff
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing place to stay for our first time in Jasper! The only two downfalls would be the lack of parking and the fact that they don't have a complementary breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The one front desk staff member that I came across, not once unfortunately, but TWICE was a displeasure. She had a nasty attitude about her, no smiling, no hi, how are you? Yes we tried checking in early, but there was no compromising on her part, she just said no it is too early, you can call at 3 to see if its available yet. (we tried checking in at 1). If you dont like your job, quit; I have a feeling your co-workers will be happy with your departure. The other girl we had when we did check in was fantastic, a complete doll & i was in there for less than 3 minutes. The room was well above our standards, super clean & super quiet. We showed up for breakfast the next at 8:30am & honestly, it was garbage & service was even worse. All the food was cold/hard. Only my husband ordered coffee, she legit came around 10x offering him more coffee, but we repeatedly had to ask for juice or water refills. We will happily stay at your property again, because honestly, we loved the hotel its self.
Stayed 1 night in Mar 2024

10/10 Excellent

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and accommodating
Stayed 1 night in Apr 2024

8/10 Good

Charlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fun time and appreciated all the space at the Jasper Inn and Suites. There was ample room for everyone and we truly had a wonderful time. The property itself is OK. It lacks modern conveniences such as a dishwasher and the bathroom smelled awful (like sewer problems ) so I had to put a Glade Plug in to remain in the suite. That was a game changer or we would have asked for another room. The pool was sooo cold it was unusable but the hot tub was just right. The property is conveniently located near the main strip. All and all a very good, decent stay, but nothing wowed me (except the space, that was awesome!).
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, restaurant was reasonable and had a few vegetarian choices
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great. clean and the staff were friendly
Stayed 1 night in Mar 2024

6/10 Okay

Shawn

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Needs remobeling; painting or the wall and han rails, a towel drying rack in the washroom, a towel drying rack in the dinette, a place holder for the dish scruddy.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really pleasantly surprised by this property. Pool, sauna, and hot tub areas are really lovely. Room was very large, especially the bathroom, and had massive 2 person spa tub in the shower, a nice bonus. Big windows. It will be one of our go-to spots in Jasper now.
Stayed 2 nights in Mar 2024

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Makaila

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sadly didn’t get enough time to really explore the site. We had a loft room. Bed was wonderful. Room was clean and would be a perfect apartment like escape. Only disappointment was the fireplace. Although a wood burning fireplace is usually wonderful I found the small size of the apartment/room made clothes etc smell like smoke. A gas fireplace would be better input opinion. Highly recommend this place. Will definitely book again as we are in Jasper often.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry

Disliked: Property conditions & facilities
Would’ve liked to get information that the pool was not working our main reason on booking that was for the pool as we have a small child
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on 28 Mar,2024
We apologize for the inconvenience this might have caused as this was not planned closure due to any mechanical issue. Hopefully, you had a pleasant time in Jasper

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 27 Mar,2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your experience overall.Any insights will help us identify areas where we can improve and continue to enhance our service for all our customers.We hope to have the opportunity to welcome you back soon and provide you with an even better experience.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 26 Mar,2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your experience overall. Your insights help us identify areas where we can improve and continue to enhance our service for all our customers.We hope to have the opportunity to welcome you back soon and provide you with an even better experience.

10/10 Excellent

Daly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on 20 Mar,2024
We truly appreciate your support and recommendation. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future!

6/10 Okay

Diego

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 20 Mar,2024
Thank you for taking the time to share your feedback with us. We greatly appreciate your honest review and the opportunity it provides for us to improve.We're glad to hear that you had an overall satisfactory experience during your stay. However, we also recognize that there were areas where we fell short of meeting your expectations.If there's anything else you'd like to share or if you have any further suggestions for us, please reach out to us. We value your input and are committed to continually enhancing our services.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in, nice rooms
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on 18 Mar,2024
Thank you for your feedback! We're delighted to hear that you had a quick and easy check-in experience and that you found our rooms to be nice. We aim to provide a seamless and comfortable stay for all our guests. If there's anything else we can assist you with during your time with us, please feel free to let us know. We hope you enjoy your stay and look forward to serving you again in the future!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nicely finished room. A convenient walk to restaurants and shops. Perfect accomodation for a ski weekend!
Stayed 2 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 18 Mar,2024
Thank you for your review! We're thrilled to hear that you found our room clean and nicely finished, and that our location was convenient for accessing restaurants and shops. It's fantastic to know that you had a perfect accommodation experience for your ski weekend. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, very clean and convenient
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on 18 Mar,2024
Thank you for your feedback! We're glad to hear that you found our accommodations to be at a great price, and we're pleased that you found the room very clean and convenient. We strive to provide excellent value and comfort to all our guests. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back in the future!

8/10 Good

William Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the pillows. Bring your own pillow.
Stayed 3 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 18 Mar,2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pillows not meeting your expectations, and we appreciate your insight. Please know that we value your comfort and will take your feedback into consideration as we strive to improve our guests' experiences.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Loved the spa facilities. Free ski locker. Room was clean and kitchen area was well kitted out. Easy walk into town.
Stayed 3 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 18 Mar,2024
Thank you for your feedback! We're delighted to hear that you found good value for your money and enjoyed our spa facilities. It's great to know that you appreciated the convenience of the free ski locker and found the room clean with a well-equipped kitchen area. We're glad our location made it easy for you to walk into town. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Crystal

Stayed 2 nights in Mar 2024

8/10 Good

Jeanine, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service
This property has been around for many many years. The rooms have been updated which is grand and the beds are comfortable. They have upgraded their flat screens tvs in the living room area. The property itself is tired. And personally the restaurant served us crappy food and they are not gluten aware at all.
Stayed 3 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on 11 Mar,2024
Thank you for sharing your experience with us. We're glad to hear that you found the updated rooms comfortable and appreciated the upgrades, such as the flat-screen TVs in the living room area.However, we apologize about the overall property feel, and we understand your disappointment with the restaurant's food quality and lack of gluten awareness. Your feedback is important to us, and we'll share your comments with our team to address the issues you encountered.We're committed to providing our guests with a positive experience, and we'll strive to make improvements to ensure a better stay for future guests. If you decide to give us another chance in the future, we hope to exceed your expectations. Thank you for choosing to stay with us, and we appreciate your feedback.

10/10 Excellent

Deborah Meshaila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a last minute check-in with a family of 6 and they were quick to accommodate! Very happy with the price and the quality of service and room
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on 6 Mar,2024
We're delighted to hear that we could accommodate your last-minute check-in with your family of six! Providing prompt and satisfactory service to our guests is always our priority, and we're thrilled that you were pleased with both the price and the quality of service and room.Your satisfaction means a lot to us, and we're grateful for your positive feedback. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a wonderful time with us, and we look forward to welcoming you again in the future!

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, love the saunas, not a fan of the room we had this time, next to a door outside and was very noisy with people coming and going. Overall great though!
Stayed 3 nights in Feb 2024
Response from Jasper Inn and Suites Management Team on 1 Mar,2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoy our saunas, and we appreciate your continued patronage. We apologize for the inconvenience you experienced with the noise from the nearby door during your recent stay. We understand how disruptive it can be and will take your comments into consideration as we strive to improve our guests' experiences. We hope that despite this issue, you were still able to enjoy your overall stay with us. Please feel free to reach out to our team if there's anything else we can do to make your future stays more comfortable. We look forward to welcoming you back again soon.

8/10 Good

krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jasper Inn and Suites Management Team on 1 Mar,2024
Thank you for the amazing ratings. Hopefully, you had a great time in Jasper and Rocky Mountains

10/10 Excellent

Karen

Stayed 3 nights in Feb 2024
Response from Jasper Inn and Suites Management Team on 20 Mar,2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your kind words mean the world to us and serve as a wonderful encouragement for our team.

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities
The place was ok and cute at the same time. It had a nice pool for the kids but a only warm hot tub. My biggest complain is the beds. Usually hotel beds are great and I have good sleeps. This time around I was tossing and turning, and my kids said the same for their beds as well. Also, the breakfast is way over priced considering many other hotels include the same breakfast for free.
Stayed 2 nights in Feb 2024
Response from Jasper Inn and Suites Management Team on 20 Feb,2024
I appreciate your feedback on the accommodations. It sounds like the place had its positives with the nice pool for the kids and a warm hot tub. However, it's disappointing to hear about the discomfort with the beds, especially since a good night's sleep is crucial. Your observation about the breakfast pricing is valid too; the prices are considerate to competitive offerings. Hopefully, your next stay will be more comfortable and align better with your expectations. Thank you for sharing your experience.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jasper Inn and Suites Management Team on 20 Feb,2024
Thank you for the ratings. Hopefully, you had a great time in Jasper

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loft room was super cute! Loved the fireplace and the little kitchen. Lots of parking.
Stayed 2 nights in Feb 2024
Response from Jasper Inn and Suites Management Team on 14 Feb,2024
Thank you for your feedback! We're delighted to hear that you enjoyed the loft room, fireplace, and kitchen amenities. We strive to provide a cozy and convenient experience for our guests, and ample parking is always a plus. We look forward to welcoming you back soon!

10/10 Excellent

Sandra Dee

Liked: Cleanliness, property conditions & facilities
Very clean. Pool facility is great and well kept.
Stayed 1 night in Feb 2024
Response from Jasper Inn and Suites Management Team on 12 Feb,2024
We're thrilled to hear that you found our hotel to be very clean and that you enjoyed our pool facility! Maintaining a high standard of cleanliness and ensuring a well-kept pool area are top priorities for us, so it's wonderful to know that our efforts are appreciated. Thank you for taking the time to share your positive experience. We hope to welcome you back again soon for another enjoyable stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.