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Reviews of Gloucester Hotel Jeju

3.5 out of 5
Gloucester Hotel Jeju
57, Sammu-ro, Jeju City, Jeju

Reviews

8.4

Very good

Rating 10 - Excellent. 160 out of 372 reviews" "
Rating 8 - Good. 154 out of 372 reviews" "
Rating 6 - Okay. 35 out of 372 reviews" "
Rating 4 - Poor. 16 out of 372 reviews" "
Rating 2 - Terrible. 7 out of 372 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jing Wen

Stayed 2 nights in Nov 2023

4/10 Poor

Ming CHang

Travelled with family and small children
Disliked: Staff & service
The staff is very rigid about the check in timing. 3pm mean 3pm. No toothbrush provided and u have to buy your own. Bed is lumpy.
Stayed 3 nights in Nov 2023

4/10 Poor

Angelia Lee Choo

Stayed 3 nights in Nov 2023

8/10 Good

Almarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good in this hotel- thank you.
Stayed 2 nights in Sep 2023

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities
Overall nice place to stay in, just that some of the lobby staff aren't friendly to help
Stayed 4 nights in Jul 2023

6/10 Okay

Jean

Stayed 2 nights in Jun 2023

10/10 Excellent

JEEVATHILAGAM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & Staff helpfull
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Kyung

Stayed 1 night in Aug 2022

8/10 Good

Youtae, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking space and condition were very poor.
Stayed 2 nights in Jul 2022

10/10 Excellent

KI HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

SANG HOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can feel that the staff did their best for the guests. Essentially I appreciate the parking helper who managed the guest parking for the limited space. It is also convenient to find the places to eat within walking distance.
Stayed 4 nights in May 2022

10/10 Excellent

Jae Young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Gwangho

Stayed 1 night in Sep 2021

8/10 Good

Eetae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 글로스터호텔 제주 on 22 Sept,2021
글로스터호텔제주 입니다. 투숙 후 평점 남겨주셔서 감사합니다. 고객님의 평점은 다른 고객님이 저희 호텔을 선택하는데 도움이 될것입니다. 고객님을 만나뵐 수 있게 되어 감사합니다. 다음 번에도 고객님을 모실 수 있는 기회가 있었으면 좋겠습니다. 좋은 하루 되세요!

4/10 Poor

Amber

Travelled with family
Liked: Staff & service
Disliked: Amenities
For an honest review that could help other people - not too sure if this property deserves the title hotel & resorts. It gave me an impression that it was more like an inn rather than a hotel. Overall, it was close to the airport, had all the amenities (although not great) it mentioned in the listing. The facilities and room weren’t very clean. Overall building was poorly air conditioned and reeked of cigarette smoke. Inside the room, we found some stains on the chairs. I wouldn’t come back here but I understand for the price, that’s what I get.
Stayed 1 night in Aug 2021
Response from 글로스터호텔 프론트 on 8 Sept,2021
Dear Valued guest. We thank you for your comments and apologize for the inconveniences caused during your stay with us. We will try our best to improve base on your comments.

8/10 Good

Angel Uy, Altamonte Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were hospitable. Some staff cannot speak english but I can tell that they are trying their best to make my stay enjoyable. The only con was that in expedia it said laundry facility available but there was none. Otherwise, I enjoyed my stay.
Stayed 6 nights in Aug 2021
Response from 글로스터호텔 프론트 on 8 Sept,2021
We are very happy that your stay was enjoyable. We hope to see you again if you are visiting Jeju. Many apology for the laundry facility information. We will try to make sure that other guests get accurate information.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The staff and front desk were very friendly. The hotel itself is pretty nice looking and professional. The room was nice and spacious. However upon checking in there were hairs in the washroom and in the sink from previous users. The bedspreads had holes which I didn’t mind, but I realized the linens were not changed daily unless there were 3 bedspreads with the same size holes in the same places. Some toiletries were replaced and some were not daily. No toothbrush provided but I liked this because travelers often use 1 a day and it’s wasteful. Great service and location, housekeeping was just okay. I had a housekeeper come in while I was sleeping, maybe implement a housekeeping button or let guests know if they will be coming in. Overall good and comfortable stay.
Stayed 3 nights in Jul 2021
Response from 글로스터호텔 on 13 Jul,2021
Hello, this is Gloucester Hotel Jeju! Thank you for leaving a rating after your stay. Your rating will help other customers to choose our hotel. We sincerely apologize for any inconvenience caused during your stay. Since then, we will be a Gloucester Hotel that strives to keep the improvements you have made. We hope to have the opportunity to welcome you next time. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with reasonable price
Stayed 1 night in Jul 2021
Response from 글로스터 호텔 제주 on 12 Jul,2021
안녕하세요 고객님 글로스터호텔제주 입니다! 투숙 후 평점 남겨주셔서 감사합니다. 고객님의 평점은 다른 고객님이 저희 호텔을 선택하는데 도움이 될것입니다. 고 다음 번에도 고객님을 모실 수 있는 기회가 있었으면 좋겠습니다. 좋은 하루 되세요!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from 글로스터호텔 on 3 Jul,2021
안녕하세요 고객님 글로스터호텔제주 입니다. 투숙 후 평점 남겨주셔서 감사합니다. 고객님의 평점은 다른 고객님이 저희 호텔을 선택하는데 도움이 될것입니다. 고객님을 만나뵐 수 있게 되어 감사합니다. 다음 번에도 고객님을 모실 수 있는 기회가 있었으면 좋겠습니다. 좋은 하루 되세요!

8/10 Good

ByungChun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from 글로스터호텔 제주 on 13 Jun,2021
안녕하세요. 고객님 글로스터호텔제주 입니다^^ 투숙 후 좋은 평점 남겨주셔서 감사합니다. 고객님의 평점은 다른 고객님이 저희 호텔을 선택하는데 도움이 될것입니다. 다음 번에도 고객님을 모실 수 있는 기회가 있었으면 좋겠습니다. 좋은 하루 되세요!

6/10 Okay

Sangsun

Business traveller
Stayed 1 night in Apr 2021
Response from 글로스터 호텔 제주 on 25 Apr,2021
안녕하세요 Sangsun 고객님 글로스터호텔제주 입니다^^ 투숙 후 평점 남겨주셔서 감사합니다. 고객님의 평점은 다른 고객님이 저희 호텔을 선택하는데 도움이 될것입니다. 다음 번에도 고객님을 모실 수 있는 기회가 있었으면 좋겠습니다. 좋은 하루 되세요!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean and the staff was very professional. Parking may be a little difficult
Stayed 2 nights in Apr 2021
Response from GLOUCESTERJEJU on 19 Apr,2021
Thank you for staying with us. we work hard to make our guest happy. We appreciate your feedback!

8/10 Good

carman

Liked: Cleanliness, property conditions & facilities, room comfort
good place and cleanness hotel
酒店位置就在蓮洞區, 附近購物和餐廳隨處可見, 有泊車位置 我訂的是兩間DELUXE TWIN ROOM, 訂房時也註明一間三大人入住, 一間二大人一小童入住,CONDITION也寫明房間價格BASE ON 3 PERSONS, 以往訂多次房間也沒有問題, 今次卻要在CHECK IN時要求收取額外入住人數費用, 堅持很久, 卻換來"今次FREE比你", 但我實際是有跟購買程序付費的, 為何是FREE給我?回應的感覺並不良好而己, 但不影響旅遊心情, 酒店房間還是整濟的, 位置也佳.
Stayed 3 nights in Jun 2018
Response from Sales&Marketing on 13 Jul,2018
谢谢你和我们在一起。 我们努力工作，让我们的客人高兴。 感谢您的反馈！ 今后我会多加注意。我們嘗試這不會再發生。谢谢。

6/10 Okay

Ping, Washington DC

Liked: Cleanliness
Disliked: Room comfort
Uncomfortable Room and Unskilled Staff
The hotel is decent, yet I had the following problems: 1. In my room, the bathroom door is HUGE, as big and bulky as the glass doors at the entrance to the Carnegie Hall!!! It made me wonder whether I was sleeping indoors or outdoors! 2. There is no single rail or hook to hang the towels in the bathroom. 3. The front desk staff was courteous but unskilled in canceling a redundant payment. Think twice before you book this hotel.
Stayed 1 night in Dec 2017
Response from Sales&Marketing on 5 Jul,2018
Thank you for staying with us. we work hard to make our guest happy. We appreciate your feedback!

10/10 Excellent

CHO WAI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Mar 2024

10/10 Excellent

María Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción ya que esta cerca del downtown y el aeropuerto. Hotel agradable
Stayed 2 nights in Apr 2024

4/10 Poor

AKIHIRO, SAPPOROSI ATUBETUKU

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
連泊したが、バスタブが清掃不十分て、新しい湯に使ったコンデショナ-が泡と一緒に浮いている状態。前日に明日朝早く電話で呼んでもらえるのを確認したが、と当日フロントで頼んだら拒否されました、人によって対応が違うのはおかしい。日本語ができるフロントマンはいなく、日本人はの利用は無理と感じました。
Stayed 4 nights in Mar 2024

10/10 Excellent

JAEWOON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가성비 좋은 숙소!
Stayed 1 night in Mar 2024

8/10 Good

JAEWOON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가성비 좋은 호텔.

8/10 Good

Chul

Liked: Cleanliness, staff & service, property conditions & facilities
가성비가 좋아요
Stayed 1 night in Feb 2024

10/10 Excellent

hancheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Changyoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Siwoo

Stayed 1 night in Jan 2024

8/10 Good

rock kyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설은 가격대비 괜찮았어요~ 아침 식사를 신청했었는데 조금 부실한 느낌 빼고는요
Stayed 1 night in Jan 2024

6/10 Okay

Shinok

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

SOO YOUNG

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

yoonsil

Liked: Cleanliness, staff & service, property conditions & facilities
가성비대비 시설우수
Stayed 1 night in Dec 2023

8/10 Good

WOONGHYUN

Stayed 1 night in Dec 2023

6/10 Okay

wai hing

Disliked: Property conditions & facilities
towel rack was broken, towel is old & rough.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jisoo

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

ChoRong

Stayed 2 nights in Oct 2023

10/10 Excellent

JIYOON

Stayed 1 night in Oct 2023

8/10 Good

YONGSOON

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

SzeNga

Travelled with group
洗手間需要添加物品
如果洗手間有牙膏牙刷會好啲，另外垃圾筒需要大啲，太細
Stayed 1 night in Oct 2023

10/10 Excellent

Jae Seon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Seunghyun

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

TAEJIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
제 인생 2번째 최악의 숙소예요. 로비 쇼파는 더러워서 앉기도 싫고 숙소 조명 너무 어둡고 침구에서 머리카락과 치킨 부스러기 발견하고 냄새 났어요. 화장실문은 무거워서 아이들이 열고 닫기 힘들고. 위생상태 전체적으로 불량. 엘레베이터에서는 담배냄새. 이런후기 잘 안남기는데 가족과 오시는분들 다시 한번 생각하시라고 남겨요. 그에비해 가격 너무 비쌌어요. 3만원도 아까운듯
Stayed 1 night in Sep 2023

8/10 Good

PARK

Stayed 1 night in Sep 2023

8/10 Good

ink

Stayed 1 night in Sep 2023