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Reviews of Sono Belle Jeju

3.5 out of 5
Sono Belle Jeju
577, Sinbuk-ro, Jocheon-eup, Jeju City, Jeju

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 175 reviews" "
Rating 8 - Good. 63 out of 175 reviews" "
Rating 6 - Okay. 21 out of 175 reviews" "
Rating 4 - Poor. 18 out of 175 reviews" "
Rating 2 - Terrible. 11 out of 175 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

jong sook

Stayed 3 nights in Jul 2023

8/10 Good

SUNMI

Stayed 3 nights in Apr 2023

10/10 Excellent

seungrak

Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 rooms = 1 room with bed + 1 room floor sleeping
I am grateful that we were offered an upgrade to a larger room. It would be nicer to know ahead that the second room option is only the bedless (Ondol) one.
Stayed 1 night in Jul 2019

8/10 Good

taeseong

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice condo near beach.
I love this condo. very comfort and clean. very near from bech

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Philip, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location - perfect holiday
we went there with 3 adults and 3 children. It was a fantastic hotel. The location is near the beach, the environment is a perfect resort for the family. Earlier we thought that we have paid for room that comes with breakfast. But the person in charged said that no rooms come with breakfast. I must have read wrongly somewhere, so please double check when you do booking. other than that. The family will be staying in this hotel again in our next visit. For those considering renting a car, you must. It is safe to drive in Jeju, the korean drivers are incredibly patient. Please make sure the given GPS in english or whatever languages you have asked for is able to recognise telephone numbers, ours cant, it gave us a very hard time to locate the places of attraction and hotel.

2/10 Terrible

Heng Wee Lin, Singapore

Disliked: Staff & service
We were disappointed with the 3 nights' stay. There was no house keeping at all. I had to wash the toilet, sweep the floor and empty the rubbish bins. Out of 5 coin washing machines, 2 to 3 were not working. Long queue to wash up the clothings in the late night. No bath towels provided at all.

4/10 Poor

Dwhite, Soul, Korea

Jeju Hotel
The hotel was in an isolated area far from attractions, The work out room, and sauna was tied together so you had to be nude in there to even work out. The staff did not speak English which was very hard to communicate. As the occupant you have to pay for extra towel, and you are only entitled to one television channel...

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

소현

Stayed 2 nights in Mar 2023

10/10 Excellent

Sanggil

Stayed 1 night in Mar 2023

10/10 Excellent

heejeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
스위트 클린 룸은 더블침대만있어서 아쉬었어요

6/10 Okay

Seung ha

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
객실 입실시 머리카락등 청소상태 미비, 컴플레인후 방 바꿔줌. 그러나 비슷한 상황~ㅜㅜ 또 하우스키퍼들 객실복도 몰려 다니며 엄청 시끄럽게 떠들어 귀가 따가울 정도~
Stayed 1 night in Oct 2022

4/10 Poor

LEESEUL

Travelled with family
Disliked: Staff & service
잘때 너무 더웠습니다.
너무 덥고 습한데 에어컨이 일정시간이 되면 작동하지 않았어요. 중앙제어로 관리하시는건지 모르겠지만 몇번을 켜도 자동으로 꺼지고 이런 경험은 처음이었습니다. 덥고 습하니 짜증나고 기분이 좋지않았습니다. 이번 숙박이 처음이 아닌데 매우 아쉬웠습니다.
Stayed 2 nights in Jun 2022

2/10 Terrible

Hyun Goo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

okhyang

Stayed 2 nights in May 2022

2/10 Terrible

SungBum

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

INSTRUMENTS INC.

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

YOON HWA

Stayed 2 nights in Feb 2022

10/10 Excellent

DONGJU

Stayed 2 nights in Feb 2022

10/10 Excellent

hyejin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

seok hun

Stayed 1 night in Jan 2022

10/10 Excellent

YEONJI

Stayed 1 night in Jan 2022

6/10 Okay

SungMin

Travelled with family
Stayed 4 nights in Dec 2021

8/10 Good

Misun

Travelled with group
Liked: Staff & service, room comfort
평일이어서 오션뷰 선택안했어도 본관에 함덕해수욕장이 보였어요..바다가 딱하니 보이는건 아니였어도 좋았고, 잠도 너무 잘잤어요..
Stayed 2 nights in Dec 2021
Response from 소노호텔앤리조트 on 20 Dec,2021
"안녕하세요, 고객님. 저희 소노벨 제주에 관심을 가지고 찾아주셔서 진심으로 감사드리며, 머무시는 동안 즐거운 추억만 가득하셨길 바랍니다. 귀중한 시간 내어 남겨주신 고객님의 의견에 귀 기울여 더 나은 서비스를 제공해드릴 수 있도록 노력하겠습니다. 감사합니다. SONO Hotels & Resorts"

10/10 Excellent

DOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최적의 위치, 맛있는 조식!
시설이 좀 노후된거 빼곤 서비스나 관리는 잘 되어있어요. 위치가 너무 좋아서 가족여행에 제격이었어요. 방음이 좀 안되는거 빼곤 괜찮았습니다.
Stayed 2 nights in Nov 2021
Response from 소노호텔앤리조트 on 29 Nov,2021
"안녕하세요, 고객님. 저희 소노벨 제주에 관심을 가지고 찾아주셔서 감사드립니다. 머무시는 동안 즐거운 추억만 가득하셨길 바랍니다. 귀중한 시간 내어 남겨주신 고객님의 의견에 귀 기울여 더 나은 서비스를 제공해드릴 수 있도록 노력하겠습니다. 감사합니다. SONO Hotels & Resorts"

10/10 Excellent

Hyunsuk

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

SUNGKEUN

Stayed 1 night in Oct 2021

8/10 Good

heemang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Jinhyung

Travelled with family
Liked: Room comfort
Stayed 1 night in Oct 2021

8/10 Good

JEONGMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

6/10 Okay

gyu hyung

Stayed 2 nights in Oct 2021

4/10 Poor

hyunsoo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
c동
일단 룸타입은 체크인순서에 따라 정해져서 빨리가지 않음 안되고, 벌레도 많고 별로였음
Stayed 2 nights in Sep 2021

8/10 Good

JUNG MIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
해변을 즐기기 좋은 위치
오래된 시설이지만 청소상태는 좋고 함덕해수욕장이 가까워 주변 관광이 용이해요~
Stayed 1 night in Sep 2021

8/10 Good

HEEJUN

Stayed 2 nights in Sep 2021

10/10 Excellent

GWI YEOL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

LEE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Beomhee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Youngwoon

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2021

8/10 Good

Namhyun

Stayed 2 nights in Jul 2021

6/10 Okay

Hyeongsik

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
곰팡이 객실....
평소 대명리조트를 많이 이용합니다. 1. 객실내 천장형에어컨 검은곰팡이 가득함. ㅡ 프론트에 문의 확인한결과, 곰팡이 맞음. 2. 객실 화장실 타일 곰팡이 가득... 전체적인 곰팡이가 심각했습니다.
Stayed 1 night in Jun 2021
Response from SONO Hotels & Resorts on 2 Jul,2021
"안녕하세요, 고객님. 저희 소노벨 제주에 관심을 가지고 찾아주셔서 감사드리며, 머무시는동안 객실 내 곰팡이 관련 불편함을 드린 점 진심으로 사과 드립니다. 귀중한 시간 내어 남겨주신 고객님의 말씀을 담당 부서에 전달하여 해당 문제를 빠른 시일내에 개선할 수 있도록 하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 바랍니다. 다시 한번 진심으로 사과 드립니다 감사합니다. SONO Hotels & Resorts"

8/10 Good

seunguk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설이 노후화된 감은 있었지만 대체적으로 깔끔하고 잘쉬었습니다 다만 4인가족이 머물기에 기본 제공되는 수건의 양이 너무 작았습니다. 패밀리룸 기본수건이 4장인듯한데 인원수에 따라 무료 추가 제공이 되면 더 좋을거 같아요
Stayed 2 nights in Jun 2021
Response from 김성중 on 18 Jun,2021
안녕하세요, 고객님. 저희 소노벨 제주에 관심을 가지고 찾아주셔서 감사드립니다. 머무시는 동안 즐거운 추억을 만들어가셨기를 바라며, 귀중한 시간 내어 남겨주신 고객님의 의견에 귀 기울여 더 나은 서비스를 제공해드릴 수 있도록 노력하겠습니다. 감사합니다. SONO Hotels & Resorts

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021