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Reviews of StarLodge

4 out of 5
StarLodge
Lot 27192, Jln Pulau Kubu, Kg Jerudong, Bandar Seri Begawan, Jerudong

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 53 reviews" "
Rating 8 - Good. 26 out of 53 reviews" "
Rating 6 - Okay. 8 out of 53 reviews" "
Rating 4 - Poor. 2 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hirdah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay with family
Stayed 1 night in Sep 2023

8/10 Good

Amalenna

Liked: Cleanliness, staff & service, property conditions & facilities
I LOVE THE FOOD
Stayed 1 night in Aug 2023

8/10 Good

Don, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service
Good basic accommodation

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Should have parking for guest who check in at your hotel.tq
Stayed 1 night in Aug 2022

8/10 Good

Abigail Myrrh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was homy and comfy. The pool is just right at our doorstep— its a plus. Food is not pricey and delicious. Will definitely come back.
Stayed 2 nights in Jan 2021

8/10 Good

Husaini

Stayed 1 night in Dec 2020

8/10 Good

Muhammad Hafiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Shay Lyubov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A good three star experience. Basic services like housekeeping were consistent and reliable. Laundry service exceeded expectations. Neither Momo or Kitaro Lodge are operating restaurants at this time. The space appears to be used exclusively for catered banquets/events. Starz Lounge is the only on-site food option.
Stayed 9 nights in Jan 2020

8/10 Good

Hafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Location out of town.
We had a couple of days stopover in Brunei and chose to stay out of the city. Starlodge is good value hotel with great pool. The free shuttle to airport and shopping areas is handy as the hotel is not near shops other than a corner store.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing setting and fresh air and easy to walk to nice local food
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to come back =)
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Star Lodge Team on 26 Jan,2019
Dear Valued Guest, Warmest greeting from Star Lodge Brunei! Thank you for the time and effort of giving us a rating on your stay in our hotel. We look forward in serving you again in the near future.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in Dec 2018
Response from Star Lodge Team on 2 Jan,2019
Dear Valued Guest, Warmest greetings from Star Lodge! Thank you for the time for your feedback of your recent stay in our hotel. We are glad you enjoyed your stay. We hope to see you again, and bring a friend!

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 8 nights in Nov 2018
Response from Star Lodge Team on 17 Dec,2018
Dear valued guest! Warmest greeting from Star Lodge! Thank you very much for the time and effort of giving us rating on your recent stay at Star Lodge! We truly appreciate it! We hope to see and serve you again in the near future. Thank you for choosing Star Lodge!

4/10 Poor

nordin

Liked: Cleanliness, room comfort
Disliked: Staff & service
The staff that handle our checkin was not friendly at all. We almost cancelled our reservation because of his attitude. We requested king bed and it was confirmed in the email however upon checkin he said that its unavailable & wanted to give us double bed. His attitude through out the checkin process was very unpleasant.
Stayed 1 night in Dec 2018
Response from Star Lodge Team on 17 Dec,2018
Dear Valued Guest, Warmest greeting from Star Lodge! Thank you very much for the time and effort of giving us feedback on your stay at Star Lodge Brunei. We sincerely apologize for your unfortunate experience and we failed to meet your expectations. It was truly not our intention. We will discuss this matter and further improve our services. We sincerely look forward for an opportunity to serve you better in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

TheCanadian, Winnipeg, Manitoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good basic hotel at a fair price. Star Lodge has become my home base in Brunei for travels throughout South-East Asia. Housekeeping can be a little spotty, some days, such as no hand towels in my room a couple of days. Overall though, Star Lodge is a good experience.
Stayed 11 nights in Sep 2018
Response from Star Lodge Team on 19 Sept,2018
Dear Valued Guest, Warmest greeting from Star Lodge! Thank you very much for the time and effort of sharing to us your experience on your recent stay at Star lodge Brunei. Thank you so much for the valuable comment. We sincerely apologize with your unfortunate experience with regards your room towels. It was truly not our intention. We are grateful for helpful feedback to help us guarantee an overall guests' satisfaction. We will take note of this matter and further improve our services. Thank you again and we are looking forward to see and serve you again in the near future.

10/10 Excellent

Siong Shin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from hanadi hambali on 5 Jun,2018
Dear mr shion shin, thank you for your 5 star review. we truely appreciate it! look forward to your next visit

10/10 Excellent

A K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Very good, clean hotel. Helpful staff, very clean and quiet area. Room is superb too
Response from Star Lodge Team on 12 Jul,2018
Warmest greeting from Star Lodge! Thank you for the time and effort of giving us feedback on your stay at Star Lodge Brunei. We truly appreciate your feedback. Thank you for sharing us your experience and we are looking forward to serve you again in the near future.

6/10 Okay

Ian Zurhazaizie

Liked: Cleanliness, property conditions & facilities, room comfort
We ask for change towel and extra towel have to pay extra 2BND. Brekfast dont have choice.
Response from Star Lodge Team on 8 Jan,2018
Dear Ian Zurhazaizie, Thank you for the time and effort for your feedback of your recent stay at Star Lodge. We apologize to hear about your experience and any inconvenience this may have caused you. Thank you again for your time in informing us. Your feedback is very valuable to us. We will take note of this matter and further improve our services.

8/10 Good

Yahkup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Warmest greeting from Star Lodge! Thank you very much for the time and effort for your feedback of your recent stay in our hotel. We are looking forward to serve you again in the near future. With much appreciation, Star Lodge Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has all the features of a 3 to 4 star hotel. It's out of town but the shuttle service to city and airport is excellent. Incredibly friendly staff.

8/10 Good

Mimi

Liked: Cleanliness, property conditions & facilities
Nice family place
The stay was excellent. Room was great. My bed was a bit uncomfy esp the middle part. But i love the fluffy pillows. Kids were enjoying their time at the pool. But sadly the restaurant food were not nice, not up to par with the price (alacarte and buffet). As bruneian we love to eat, so please do something about that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
All the staff are helpful and courteous
My first stay in Starlodge was good.The hotel staff fetched us from the airport and send us to the city area for sightseeing.

10/10 Excellent

Batman, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4-star hotel with good service
spacious and comfort room with good service. pool is nice, breakfast is ok. restaurants should be ok but were closed so cannot try. shuttle service for airport, shops and other destinations is very good, driver even arrived 30 minutes before the booking time at jerudong park at 10:30pm because of the rain.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No special for this hotel, just location
Room are ok, clean and big room size. But breakfast need to improve, not much choice. Hotel staffs need to improve their manner to customer.

6/10 Okay

Seung Kyun

Liked: Cleanliness
Disliked: Staff & service

2/10 Terrible

Austin

Disliked: Staff & service, property conditions & facilities, room comfort
Loud place
The staff was very unfriendly and unhelpful. The food was terrible. EXTREMELY LOUD due to the vicinity of all rooms to the pool in the middle.

10/10 Excellent

Daniel, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super friendly and accommodating staff
Loved our stay here. The hotel was very accommodating. Due to its remote location they offer a shuttle service at certain hours. We found that they were very flexible with the service allowing us to move around more freely than otherwise which is great. The shuttle service is quite expensive otherwise and we were only forced to pay extra once during the stay

10/10 Excellent

Amran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zainal, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satiesfied
Hotel location is good..near to jerudong park...satisfied

8/10 Good

Simon, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Family stay was good
Great room size, very spacious, Cleaners are excellent! Staff - particularly shuttle drivers were wonderful! The breakfast staff were lovely. The pool area is excellent! For kids with a splash park area! Shuttle buses are complimentary into town and also airport which was great. The service manager after a mishap at breakfast was rapid to apologise sincerely and out of blue provide a gift to our family later that night which was lovely and appreciated. Feedback Staff on recommended activities for sightseeing, when asked, wasn't a lot of directive- we were there for a week so wanted to know what the locals recommended after doing main tourist events. The breakfast could have some more fruit options and cereal, was not a great variety. Would be good to add another middle of day shuttle bus run to city area. The hotel is 30 minutes from town and taxis are impossible to find, so are relying on this if you don't have a car. we booked a family room, for 2 adults, 3 small children and baby. Room only 2 towels for all of us. And then cot for baby no linen except a bottom sheet. If we wanted more towels or linen cot or a blanket for kids everything was extra charge! Thought this was wrong seeing as a family room. Also breakfast our first day, said we had pay extra for children even though family room, then said under 3 then under 7 was complimentary. Felt uncomfortable during discussion and would not have been happy to pay for breakfast. Overall we were very happy our stay here

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not such a good location
Lovely place. In the middle of nowhere but they will drive you wherever you want to go for free.
Brunei

10/10 Excellent

Sze ying, kota kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday at Brunei
Great and pleasant. Its the holy month of Ramadhan. Even tourist have to avoid eating in public.

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel were very helpful as my daughter was on crutches & they provided a wheelchair for our stay & upgraded our room. The staff were polite & friendly. Unfortunately the public pool was being used for a private party so we couldn't swim during our stay, the room was too cold and they wanted to charge for blankets.

10/10 Excellent

Ma Corazon, Makati City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing stay
The staff are very accommodating and very willing to help in their own little ways. It's just a pity that we we're not able to stay in the hotel for long because we always go out and spent our days outside. The nice thing about it though is that the hotel provided us a van in going to the city with out any charge. Totality, we enjoyed our stay in the said hotel.

6/10 Okay

Verified traveller

Brunei
Staff was very helpful although there was some confusion between Hotels.com and the resort (not the resorts fault)

2/10 Terrible

VINCENT, Kota Kinabalu, Sabah.

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
This lodge shouldn't be a 4 star. It should be 2-3
The carpet was dirty. The room actually was closed for renovation. Somehow get rented out. No controller was available for the single bed room. Maintenance guy came but couldn't understand our request and didn't rectify our problem. The elevator has a stench smell. No children pool available. Maintenance guy are helpless. Maintenance guy didn't take off their shoes before entering into our room.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel à l'écoute, serviable........................
Stayed 6 nights in Mar 2019
Response from Star Lodge Team on 3 May,2019
Warmest greeting from Star Lodge! How are you? We deeply apologize that it take us a long time to respond to your review. Our team are now catching up to respond to all our valued guests' reviews and we hope this one will reach you. Thank you very much for sharing your great experience upon your recent stay with us. We are glad to hear your appreciation towards our hotel. We look forward to welcoming you back to Star Lodge Brunei in the near future. With much appreciation, Star Lodge Team

6/10 Okay

Sandy

Liked: Staff & service
The hotel condition is not too bad ,they offer free shuttle bus to airport and nearby Macdonald with free. If you like to gakong night market in your appointed schedule,they charged $30 for oneway . They also offer free shuttle bus to Time square and gakong market in thief time range . Regarding our stay in hotel ‘s suite ,the single room ‘s air conditioner is too cold .,but they lost the remote control to adjust it. My friend sleeped in living area sofa at night.It is a demerit of my stay.
Stayed 1 night in Jun 2018
Response from Star Lodge Team on 12 Jul,2018
Dear Sandy, Warmest greeting from Star Lodge! Thank you for the time and effort of giving us feedback and sharing your experience on your stay at Star Lodge Brunei! We truly appreciate your feedback and it is very valuable to us. We apologize to hear about your experience and any inconvenience this may have caused you. It was truly not our intention. Star Lodge would like to thank you for the patience that you have given us. Your feedback is very valuable to us. We will take note of this matter and further improve our services. Thank you again for your time in informing us. We are looking forward to serve you again in the near future.

8/10 Good

Mr. Mister, Japan

Liked: Cleanliness, staff & service, room comfort
If you have a car, this hotel is very comfortable
You cannot drink alcohol. They don't provide any alcohol. It might be very good for our health but a little bit irritated because of the humid and hotness in Brunei. Of course, an air conditioner is available sometimes I felt so cold when I keep it on. In the room, only the shower is available and no bath tubs. They might save water so the amount of the water from the shower head is not enough. Although I felt the smell of the soup or shampoo was a little bit strange, it's the difference of culture or how to feel it. The fee was surprisingly cheap. I stayed a room with two beds, king sized one and a normal one. When you stay with family or someone, you must feel so comfortable.
Stayed 4 nights in Sep 2017
Response from StarLodge Team on 21 Oct,2017
Thank you for the time for your feedback of your recent stay in our hotel. We appreciate the feedback for StarLodge's location.There are amazing places that you can visit and tryout here in Jerduong which is near in our hotel: Jerudong Park, Tungku Beach, Bukit Shahbandar, Jerudong Park Food Court, GK Restaurant, Neptune and many more places to tryout. And yes, we have transport service which is convenient for our foreign guests and local guests who don't have their personal car. We are glad you enjoyed your stay and thank you for choosing StarLodge. We hope to see you again, and bring a friend!

6/10 Okay

Kaz, Otsu, Japan

Liked: Cleanliness, staff & service, room comfort
Isolated hotel but reasonable and friendly one
Stayed for three nights in a non-smoking room (3F) and a king-sized bed. There are pre-arranged courtesy shuttle services between the airport and the hotel or to the city center or other destinations. The hotel staff was very friendly and cooperative. The buffet breakfast ($15) was not good as I thought and experienced in other similar hotels. There is a swimming pool in the center of the bldg. The room was clean. the amenity goods and two curtesy water bottles were available. The wifi connection in the room was not basically good and I had to go down to the main lobby area to upload and download files or do the internet surfing.
Stayed 3 nights in Sep 2017
Response from StarLodge Team on 21 Oct,2017
Thank you for the time for your feedback of your recent stay in our hotel. We appreciate the feedback for StarLodge's location.There are amazing places that you can visit and tryout here in Jerduong which is near in our hotel: Jerudong Park, Tungku Beach, Bukit Shahbandar, Jerudong Park Food Court, GK Restaurant, Neptune and many more places to tryout. We also appreciate your feedback regarding the wifi connection and buffet breakfast. We will take note of this and improve further with our service. Thank you for choosing StarLodge! We hope to see you again in the near future, and bring a friend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
無料の空港送迎と、ジュルドンパークに近い立地が特長
無料空港送迎は、少人数でも個別に気持ちよく対応して頂けました。 到着時の空港出迎えについては、まず、ホテル公式サイトの入力フォームからリクエストしましたが、しばらく待っても反応が無かったので、改めてメールで 連絡をしたら、すぐに返事が来ました。 当日も約束どおりの時間に、空港の到着口にゲスト名のボードを掲示して出迎えてくださいました。 朝10時前のホテル到着となりましたが、何の問題も無くすぐに客室に入れていただけました。 客室はそれなりに清潔で、湯沸し・冷蔵庫・ボトル水・FOXなどの衛星放送が映るTV等がありました。 洗面所には、日本のプラグ形状に対応したコンセントの差込口もありました。 シャワーの水圧は問題ありませんが、お湯の総量が少ないようで、使用中に湯温が下がってきました。 ジュルドンパークへは非常に近く、徒歩でも10分程度ですので、車を使わなくても遊園地や隣接フードコートに行かれます。 近所にスーパーや商店があまりないので、買い物は不便ですが、簡単な飲食物程度はホテル内でも販売しており、比較的安いです。 朝食は、品揃えも味も、まあ「そこそこ」といった感じです 館内プールは明らかに「お子様用」で、大人がゆったり寛ぐ雰囲気ではありませんでした。