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Reviews of The Sephardic House

The Sephardic House
1 Batei Mahase St, Jewish Quarter, Jerusalem

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 386 reviews" "
Rating 8 - Good. 123 out of 386 reviews" "
Rating 6 - Okay. 53 out of 386 reviews" "
Rating 4 - Poor. 23 out of 386 reviews" "
Rating 2 - Terrible. 12 out of 386 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Neta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Shabbat in Old City!! Near all sites!
Stayed 2 nights in Feb 2024
Response from Josephine on 23 Feb,2024
Dear Marc Thank you so much for your nice words. hope to see you again.

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from sahag on 15 Feb,2024
Dear Guest Thank You for your warm review we are looking to see you back best rgds

6/10 Okay

Wendy

Travelled with partner
Disliked: Staff & service, amenities
Staff at breakfast is kind of rude, they just get the food out of the kitchen and that’s it, nothing warm,nothing prepare for guests, and you can see them eating while guests are still having breakfast the breakfast hotel hours. Property is ok but not for the price of a 4star hotel.the entry door is even broken you have to push it really hard to getting bc the security guard that’s sitting there i guess is for decoration, bc he doesnt even ask if you are a hotel guest so i guess anybody can get in. Reception staff is ok, but they are not kind ehen we check in they didn’t even bother to explain the location of the hotel in the area, neither any eating or attractions suggestions. The bed is comfortable. Elevator was always an issue we were in the 5th floor and elevator often only made it to 4. Definitely not a 4star.
Stayed 2 nights in Oct 2023
Response from zuza on 17 Oct,2023
Dear Wendy Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.we apologize for the inconvenience and would like to make things right. We're constantly working to improve our service.Hope to see you again Best Regards Josephine

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Josephine on 6 Oct,2023
Dear Sergey Thank you for your reviewHope to see you again Best Regards Josephine

4/10 Poor

CARLOS

Travelled with partner
Disliked: Cleanliness, staff & service
It wasn't a good experience. The hotel is too noisy, people talking too loud in the corridors late at night. The people at the front desk do not have good customer service.
Stayed 6 nights in Sep 2023
Response from SAHAG on 25 Sept,2023
Dear Guest it was noisy beacuse of the holyday rosh hashana we are very sorry for the inconveniencergdssahag

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jewish quarter
Local to Jewish quarter, easy walk to Jaffa gate. Quite. Good breakfast.
Stayed 2 nights in Sep 2023
Response from SAHAG on 15 Sept,2023
Dear Guest Thank you for your warm review hope to see you back rgdssahag

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it stay there very good location!!!!
Stayed 2 nights in Sep 2023
Response from SAHAG on 10 Sept,2023
Dear Guest Thank you for your warm review hope to see you back rgdssahag

8/10 Good

Sitton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in the Jewish Quarter - close to the Western Wall. There is no parking at the hotel. Overall good accommodation. Small rooms and also the beds. The breakfast is good
Stayed 1 night in Sep 2023
Response from Josephine on 10 Sept,2023
Dear Guest Thank you for taking time to write this review Hope to see you again here Best regards Josephine

10/10 Excellent

Isaac

Stayed 1 night in Sep 2023
Response from Josephine on 28 Sept,2023
Dear Isaac Thank you for your review Hope to see you again Best Regards Josephine

10/10 Excellent

Zinaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, modest breakfast and the location is definitely one of the best especially for people that observe Shabbat. It’s 7 min walk from kotel which was a dream come true.
Stayed 1 night in Aug 2023
Response from Melania on 18 Aug,2023
Dear Zinaida thank you for your warm review hope to see you again

8/10 Good

Alex

Travelled with group
Liked: Staff & service, amenities
Location is great! Parking is an issue since you have to park in parking lot about 10 min away but since it's in the middle of the main attraction sites we parked our car for 2 days and walked everywhere. Hotel staff is great in helping with our needs!
Stayed 3 nights in Jul 2023
Response from sahag on 10 Aug,2023
Dear Guest Thank you for your warm review hope to see you back rgdsreception team

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted to stay inside the walls of the old city of Jerusalem. There are of course much larger newer hotels outside the walls, but there's nothing like staying inside the old town. The property was in the Jewish Quarter. It was clean and not too noisy at night. Breakfast was included and was a full buffet. It is basic, so not a lot of amenities. No pool, etc. But the AC worked well; and the hot water. The beds were clean and comfortable. The staff were helpful. It is about a 3 minute walk from the Western Wall.
Stayed 5 nights in Jul 2023
Response from Mark on 8 Aug,2023
Thank you for your great review.We lookforward for your next stay.Regards,

6/10 Okay

Tamar

Travelled with family
Liked: Amenities
Beautiful surroundings. Not gracious enough. No warmth or feeling that they want to welcome you.
Stayed 1 night in Aug 2023
Response from Serlie Maria on 7 Aug,2023
Dear Tamar, Thank you for taking the time to share your experience. We're sorry to hear that your visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Com
Stayed 3 nights in Aug 2023
Response from Melania on 12 Aug,2023
thank you for your honest review

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Andre on 28 Jul,2023
Thanks Neilwe are happy you enjoyed your stay with usHope to see you again soon

10/10 Excellent

Vann H, Dunnelon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and nice property. Love the location
Stayed 7 nights in Jul 2023
Response from Andre on 21 Jul,2023
We are Happy to hear that hope you recommend our Hotel to others and see you again ....

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Andre on 21 Jul,2023
Hope to see you again and we always like to hear your feedback.

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mark on 16 Jul,2023
Thank you for your review. Happy to hear from you and looking forward for your next visit.

10/10 Excellent

Anton

Stayed 1 night in Jul 2023
Response from Melania on 2 Aug,2023
dear anton thank you for your review

6/10 Okay

Megan

Travelled with family
Liked: Staff & service
Great location for seeing old jerusalem. Hotel has 2 sections, we had family in both. And huge difference in quality of room. Dissappointed i paid same as my inlaws room but our room was definitely not as nice and kinda dingy
Stayed 2 nights in Jul 2023
Response from Andre on 8 Jul,2023
All our 50 hotel rooms are nice and neat but we have rooms categories like economy , deluxe and each has a price and that is very clear on our website.Anyways we hope to see you again in the future.

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pros: location, location, location. Rooms and property are clean. Staff at breakfast very friendly and helpful. Cons: poor air conditioning in one of our rooms. Even thought we brought it to the front desk attention twice upon check in nothing was done and when we came back at 11pm we were offered to move, we were too tired to move so fan was given. Thru our 4 night stay the AC in our room worked well only for 1 day. We were told that it’s the case in every room which isn’t true as our friends stayed in the room next to us and their AC worked well. Electricity in the entire property went out daily from an hour to up to 3 hours. Nothing was ever announced or told to the guests about it. Assistance from the front desk was very average, we weren’t really listened too before the answers were provide (obviously incorrectly)
Stayed 4 nights in Jun 2023
Response from Melania on 6 Jul,2023
Dear Elaine we are sorry to hear that , we will take your words into consedration , thank you for your honest review .hope to see you again and to enjoy your stay thank you

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
within the Jewish Quarter
Stayed 4 nights in Jun 2023
Response from Serlie Maria on 27 Jun,2023
Dear Raymond, Thank you for your kind review Hoping to see you soon again!Best regards,

6/10 Okay

ELLA, STATEN ISLAND

Travelled with family
Disliked: Cleanliness
When I just made a reservation, I called the hotel and ask about accessibility for elderly people, because my parents are 80 and 85 years old. And the staff member who answered the phone, didn’t tell me anything about 15 stairs before entering the lobby. We had so much luggage, and it was really difficult to climb all the stairs for my parents. We supposed to have one bottle of wine in each room, but they didn’t give it to us. The mirror in the bathroom was broken in, and the room was full of dust. But the location was amazing and really close to the Western Wall. And the breakfast was really good.
Stayed 2 nights in Jun 2023
Response from Andre on 26 Jun,2023
Dear GuestFirst let me appoligize for the innconvienience but yes we have access for elderly people through the third floor and elevator , we will take all your feedback into consideration concerning improvment of cleanness and the bottle of wine and we hope to see in our Hotel again.I really appreciate your feedback

10/10 Excellent

Neil

Stayed 3 nights in Jun 2023
Response from Melania on 9 Jul,2023
DEAR NEIL thank you very much for your review hope to see you again thanks

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful to be situated in Old City!
Stayed 3 nights in Jun 2023
Response from Israel shalem on 20 Jun,2023
Hi Matthew Thank you for your warm reviewHop to see you again In your next trip to jerusalemBestIsrael shalem

8/10 Good

glenn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the kotel but hard to find unless you know where you are going. The complimentary bottle of wine in the room was a very nice touch. The only downside was that the room was too warm and the a/c could not be lowered.
Stayed 1 night in Jun 2023
Response from Andre on 18 Jun,2023
Dear guestFirst we are happy that you enjoyed tour stay with us and we hope to see you aginThe AC in our Hotel is central so that is why we cannot change the temparture from the room ...A lighted new Hotel lighted sign will be installed soon....

6/10 Okay

Nadezhda

Stayed 2 nights in Jun 2023
Response from Melania on 4 Jul,2023
dear Nadezhda thank you for your review

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unique location near the Western Wall.
Stayed 1 night in May 2023
Response from Melania on 8 Jun,2023
Dear Carol thank you for your good review

6/10 Okay

Joost

Disliked: Cleanliness, property conditions & facilities
Windows in room were crooked and had to stay open a bit. Other things in disrepair. When leaving they offered to call a taxi for us only to find out that he got money from the taxi driver and we paid more than if we had gotten a taxi in the street. Leaves a bad taste when you get a strong sense that they only want to help themselves
Stayed 5 nights in May 2023
Response from Melania on 4 Jun,2023
Dear Joost we are so sorry to hear this we will take your word into consideration thank you

10/10 Excellent

Trina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in walking distance to many sites in old city! Staff were extremely helpful. We hired a driver for 3 days of our stay through the hotel. Driver was Issam and he was fantastic! Amazing time in an amazing place!
Stayed 4 nights in May 2023
Response from Melania on 31 May,2023
Dear TrinaThank you very much for your good review hope to see you again soon

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service
Will stay again!
Stayed 2 nights in May 2023
Response from Melania on 25 May,2023
Thank you for your review hope to see you soon

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for everything. Hotel staff were extremely helpful and the hotel itself is quiet
Stayed 4 nights in May 2023
Response from SAHAG on 19 May,2023
Dear Guest Thank you for your warm review hope to see you back rgdssahag

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and convenient
Very nice hotel conveniently located in the old city. Rooms are very clean and comfortable. I would go for the deluxe rooms on the first floor as the lesser rooms were below and was very basic. The deluxe rooms were amazing tho and I love the inner courtyard.
Stayed 2 nights in May 2023
Response from SAHAG on 15 May,2023
Dear Guest THANK YOU FOR YOUR WARM REVIEW HOPE TO SEE YOU BACK

8/10 Good

Xudong, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in good area.
Stayed 2 nights in May 2023
Response from Melania on 10 May,2023
Dear Xudong Thank you for your good review hope to see you again

8/10 Good

David

Stayed 1 night in May 2023
Response from Melania on 14 May,2023
Thank you for your good review , hope to see you again Reception team

4/10 Poor

Kris

Stayed 2 nights in Apr 2023
Response from Melania on 9 May,2023
Dear Kris thank for your review hope to see you again

10/10 Excellent

merico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
It was a great location for the old city
Stayed 3 nights in Apr 2023
Response from sahag on 1 May,2023
Dear Guest Thank You for warm review hope to see you back rgdsreception team

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a lovely hotel conveniently located in the Old City of Jerusalem. Unfortunately the room temperature cannot be controlled by the guest as it is a central AC/Heat system and we were uncomfortably warm for the majority of our stay. The hotel provided a fan and we left the window open during the day but had to close it at night due to street noise. Despite the many wonderful attributes of the hotel I cannot recommend it to others nor will I stay here again as this is a significant issue. Previous reviews also indicated that the air conditioning did not work but did not describe the guest's inability to control the temperature at all.
Stayed 3 nights in Mar 2023
Response from Reception team on 3 Apr,2023
Thank you for your remarks, we'll take them into account.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property
Stayed 5 nights in Mar 2023
Response from Reservation department on 3 Apr,2023
Good morning thank you for ranking us hope seeing you again regardsReservation department

10/10 Excellent

Brian J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was nice. Very large hotel inside old city. Good breakfast. Bed was a bit broken down on right side, needs a new mattress. Nice bathroom, good amenities, good shower.
Stayed 2 nights in Mar 2023
Response from RECEPTION TEAM on 2 Apr,2023
Dear Guest, Thank you for your review, hope you enjoyed our hotel, we will take your review into consideration, looking forward to see you again in our hotel

10/10 Excellent

Ariel

Stayed 3 nights in Mar 2023
Response from The on 20 Apr,2023
thank you sir for your review hope to see you back rgdsreception team

10/10 Excellent

sunny

Stayed 1 night in Mar 2023
Response from Reservation department on 18 Apr,2023
Thank you

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2023
Response from Nicole on 24 Mar,2023
Dear Christian, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Hope to see you soon again.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discovered a wonderful retreat.
The service was excellent. The reception and house staff were very responsive to our needs. The food was delicious and plentiful. Being in the Jewish Quarter and so close to the Western wall was a very special experience and a big plus.
Stayed 2 nights in Mar 2023
Response from Reception team on 16 Mar,2023
Dear Guest, Thank you so much for your warm feedback. Hope to see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reception team on 16 Mar,2023
Dear guest Thank you so much for your warm simple feedback Hope to see you again

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, breakfast was good. Staff friendly and helpful. Buses right outside hotel. 5min walk to western wall. Beds comfortable. Would stay there again. Best to stay in old city.
Stayed 3 nights in Mar 2023
Response from Reservation department on 8 Mar,2023
Dear Scott thank you for ranking our hotelwe are glad you enjoyed your stay in our property hope seeing you once againRegardsReservation department

10/10 Excellent

Luyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a great location. I stayed here for a few nights with my husband. The staff was very friendly and helpful to us. Bonus point: amazing views in front of the hotel.
Response from Reception team on 26 Feb,2023
DEAR Guestthank you and hope to see you backsephardic team

8/10 Good

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms facing the parking lot are too noisy but we were accommodated with a room switch. No WiFi to speak of but given the location and the other amenities I enjoyed this hotel and would recommend it to friends.
Stayed 4 nights in Jan 2023
Response from zuza on 29 Jan,2023
Dear Guest Thank You for Your warm review! We'll take your feedback in our consideration Hope to see You again Josephine

10/10 Excellent

Veronique

Stayed 2 nights in Jan 2023
Response from Reservation department on 8 Mar,2023
Thank you hope seeing you once again