Breakfast served

Reviews of Water Hotel Pingyao

4 out of 5
Water Hotel Pingyao
No. 188 South Street, Pingyao, Jinzhong, Shanxi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 24 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely old hotel in ideal location hard bed
Lovely atmosphere old chinese. Right in the centre of the old city. Beautiful place for breakfast, Chinese breakfast did not suit my wife but great coffee and orange juice, i think they own luckin coffee next door. Room was lovely but we are getting too old for a futton on the floor that was the only downside. I think some rooms had softer beds Hotel picked up from train and dropped off great service. Dont really speak english but they had translator on the phone so it was fine. Staff friendly all good.
Stayed 4 nights in Jul 2021
Response from 李 on 29 Jul,2021
Dear guest: Hello! Thank you for staying in chongfenghou commercial building and leaving a favorable comment. Thank you for your recognition and love of chongfenghou commercial building. "Chongfenghou" is the old bank brand. All employees of the commercial building from the bottom to the top have a sense of mission to inherit the century old brand, operate in good faith, serve with heart, and strive to make the old brand continue to shine in the new era! Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were traditional chinese rooms, yet very comfortable. Beautiful courtyard and tasty chinese breakfast.
Stayed 2 nights in Sep 2019
Response from LING on 21 Nov,2019
Dear guest: Hello! Thank you for staying in chongfenghou commercial building and leaving a favorable comment. Thank you for your recognition and love of chongfenghou commercial building. "Chongfenghou" is the old bank brand. All employees of the commercial building from the bottom to the top have a sense of mission to inherit the century old brand, operate in good faith, serve with heart, and strive to make the old brand continue to shine in the new era! Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of the Old City
Lovely hotel with amazingly modern, yet traditional decor. Our family of 4 adults and 2 toddlers reserved two Kang rooms, which was a good size and comfortable for the kids to sleep in. Wonderful service, hotel arranged free transport to/from Pingyao Old City train station. Breakfast was great, with Chinese and Western options. Awesome location right on South Street (one of the main streets) and just around the corner from the ticket booth and Old City Wall. All around an amazing experience and a beautiful hotel.
Stayed 4 nights in Aug 2019
Response from LING on 7 Sept,2019
Dear Guest: Hello! Thank you for staying in Chongfeng Commercial Hall and leaving a good comment. Thank you for your recognition and love of Chongfeng Commercial Hall. Chongfeng Commercial Hall is the old name of Qianzhuang. The staff of the commercial hall from bottom to top have a sense of mission to inherit a century-old brand, operate in good faith, serve diligently and strive to keep the old name shining in the new era. Wish you good health! Happy family! Looking forward to your next visit!

6/10 Okay

Siu Yuet

Disliked: Staff & service
The toilet basin is not clean. Staff is not very helpful and not professional. It is not good enough for the so high tariff charged.
Stayed 3 nights in Jul 2019
Response from LING on 9 Aug,2019
Dear Guest: Hello! Thank you for staying in Chongfeng Commercial Hall and leaving a good comment. Thank you for your recognition and love of Chongfeng Commercial Hall. Chongfeng Commercial Hall is the old name of Qianzhuang. The staff of the commercial hall from bottom to top have a sense of mission to inherit a century-old brand, operate in good faith, serve diligently and strive to keep the old name shining in the new era. Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from LING on 2 Aug,2019
Dear Guest: Hello! Thank you for staying in Chongfeng Commercial Hall and leaving a good comment. Thank you for your recognition and love of Chongfeng Commercial Hall. Chongfeng Commercial Hall is the old name of Qianzhuang. The staff of the commercial hall from bottom to top have a sense of mission to inherit a century-old brand, operate in good faith, serve diligently and strive to keep the old name shining in the new era. Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Roger, Tucson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a historic hotel that has been modernized and is on the main street of the historic district of Pingyao. Many restaurants and shops within very easy walking distance
Stayed 1 night in Jun 2019
Response from LING on 5 Jul,2019
Dear friends, Thanks to Our Hotel, We are very honoured to provide ZIO service for you, Your next visit. Best wishes for Your Health, A Good Job

8/10 Good

Sheree

Liked: Cleanliness, property conditions & facilities
Overall clean & comfortable
Hotel room was clean & comfortable, breakfast room very cold with very basic food. We travelled in January, so lots of coal burning for heat, you could smell this coming into the room at night, which wasn’t very pleasant. Difficult to communicate with staff, but that is common in China. Overall a good stay in a unique city.
Stayed 2 nights in Jan 2019
Response from XUDONG LI on 16 Jan,2019
Dear friend! Thank you very much for choosing to stay in our hotel! I apologize for the bad feeling I brought to you during this period. The hotel uses natural gas and central air-conditioning for heating, but does not use coal. Breakfast we are working hard to improve, look forward to your next visit! I wish you good health and smooth work!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we stayed during our trip to China. The hotel is tastefully decorated, staff is kind and extremely helpful, room is spacious and new, bed very comfortable. Only complaint is that the kitchen staff was smoking inside of the restaurant.
Stayed 1 night in Nov 2018
Response from LIXUDONG on 30 Nov,2018
Dear guests! Thank you very much for choosing to stay in our hotel! It's our great honor to serve you. Thank you very much for your valuable advice! For the kitchen staff smoking in the restaurant, we have severely punished the kitchen staff! The Hotel clearly stipulates that no employees should smoke in any area of the hotel! We are very sorry that we have brought you a bad experience. Hope to get your understanding! Thank you again! I wish you good health and smooth work!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Thoroughly enjoyed our stay, really convenient for the Old Town, great.
Stayed 2 nights in Jul 2018
Response from Daisy on 2 Aug,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and Comfortably Modern
Perfectly situated for strolling the ancient city of Pingyao. The hotel has both historic character and modern finishes. Very attentive and accommodating customer service. Perfect choice if you're planning to visit Pingyao.
Stayed 2 nights in May 2018
Response from Daisy on 26 May,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

Alex, Xi’an

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for trip in Pingyao
Great small quiet and charming hotel ideally located in pingyao ancient town. The hotel was fully renovated but managed to keep the charm of an ancient mansion. Staff speaks good English and rooms are modern and very comfortable especially if you are looking for a western type mattress. The hotel also serves organic food and continental breakfast. Everything was just perfect for our three nights stay.
Stayed 3 nights in May 2018
Response from Daisy on 15 May,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

Levarre , Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a great town
This town/ city and hotel were the highlight of my trip. All the staff were very interested in guest happiness especially Betty. The hotel is in the best location for touring th Ancient Town area.. as well as the area around. The room was a modern version of the old style room, the only downside was lack of a refrigerator and sharpness of some of the floor edges when you don’t wear shoes (middle of the night) .... everything is at floor level so for some elderly it could be a problem, but ask they have raised bedrooms at a slightly higher cost but also a bigger room, still well worth the cost. Coffee at the restaurant was very acceptable for China. I would also recommend trying their restaurant lunch/ dinner set menu of local food, but watch the local wine.. it can be lethal... lol... I would happily recommend this hotel and feel it and the service will only get better for foreign tourists
Stayed 4 nights in Apr 2018
Response from Daisy on 2 May,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

bill, san Jose, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in old town pingyao
nice decor and good service. It helps that our guide knows the owner. beautiful court yard to relax and enjoy the ambience.
Stayed 1 night in Mar 2018
Response from Daisy on 5 Apr,2018
Dear Sir: Thank you very much for the Check Inn Hotel and the high praise, because the breakfast is all done now, so the speed is a little slow, so I am very sorry for the inconvenience, we will strive to improve our efficiency, let each guest more satisfied, look forward to your visit again, thank you!

10/10 Excellent

Bruce, Minneapolis, MN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Water Hotel
My wife and I stayed at the Water Hotel for a few days in early January. The staff upgraded us to a larger room and was overall very helpful, including arranging a pickup at Taiyuan airport and return transportation to the airport. The morning breakfast is delivered to your room a few minutes after you order it. The Hotel is right in the old town and within steps of anything you want to see their. The itself was spacious, clean and with a comfortable bed.
Stayed 3 nights in Jan 2018
Response from Daisy on 3 Feb,2018
Dear guest: Olá!Obrigado por comentar e ficar EM Pousada, essa é nossa maior recompensa, ESPERO que volte sempre para ter UMA experiência diferente, obrigado!!!Desejo a você um ano novo Feliz!!!!

8/10 Good

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité/prix
Situé sur la rue principale, juste près de la porte sud, il a l'avantage d'un accès facile (véhicules interdits en ville). Très calme, confortable, bien équipé et chauffé (important). Personnel très attentionné. Petit restaurant pour prendre le petit-déjeuner du matin. Pendant 4 jours nous avons eu tout le temps d'observer les lieux de séjour proposés à Pingyao et celui-ci est sans contexte une très bonne adresse.
Stayed 5 nights in Oct 2019
Response from LING on 21 Nov,2019
Dear guest: Hello! Thank you for staying in chongfenghou commercial building and leaving a favorable comment. Thank you for your recognition and love of chongfenghou commercial building. "Chongfenghou" is the old bank brand. All employees of the commercial building from the bottom to the top have a sense of mission to inherit the century old brand, operate in good faith, serve with heart, and strive to make the old brand continue to shine in the new era! Wish you good health! Happy family! Looking forward to your next visit!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed hotel, nette en ruime kamers, alle voorzieningen aanwezig, basic maar goed ontbijt. Gezien de ligging van dit hotel, een aanrader in vergelijking met de andere hotels in de omgeving.
Stayed 2 nights in Oct 2019
Response from LING on 29 Oct,2019
Dear guest: Hello! Thank you for staying in chongfenghou commercial building and leaving a favorable comment. Thank you for your recognition and love of chongfenghou commercial building. "Chongfenghou" is the old bank brand. All employees of the commercial building from the bottom to the top have a sense of mission to inherit the century old brand, operate in good faith, serve with heart, and strive to make the old brand continue to shine in the new era! Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Water Hotel provides excellent service. It exceeds our expectations
Stayed 1 night in Aug 2019
Response from LING on 16 Aug,2019
Dear Guest: Hello! Thank you for staying in Chongfeng Commercial Hall and leaving a good comment. Thank you for your recognition and love of Chongfeng Commercial Hall. Chongfeng Commercial Hall is the old name of Qianzhuang. The staff of the commercial hall from bottom to top have a sense of mission to inherit a century-old brand, operate in good faith, serve diligently and strive to keep the old name shining in the new era. Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura antica molto bella. Eccezionale la posizione a pochi metri dalla torre principale dentro le mura. Molto comodo il fatto che ti vengano a prendere alla stazione e ti riportino il giorno della partenza, il tutto gratis.
Stayed 2 nights in Jul 2019
Response from LING on 2 Aug,2019
Dear Guest: Hello! Thank you for staying in Chongfeng Commercial Hall and leaving a good comment. Thank you for your recognition and love of Chongfeng Commercial Hall. Chongfeng Commercial Hall is the old name of Qianzhuang. The staff of the commercial hall from bottom to top have a sense of mission to inherit a century-old brand, operate in good faith, serve diligently and strive to keep the old name shining in the new era. Wish you good health! Happy family! Looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった。親切な対応でした。
Stayed 2 nights in Jun 2019
Response from LING on 18 Jun,2019
Dear friends, thank you for staying at our hotel, we are honored to serve you, your next visit. I wish you good health, good work.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TUTTO ASSOLUTAMENTE PERFETTO: GENTILISSIMI E PULITISSIMO
Stayed 1 night in May 2019
Response from LING on 5 Jun,2019
Dear friends, thank you for staying at our hotel, we are honored to serve you, your next visit. I wish you good health, good work.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima scelta
Grande disponibilità del personale. Hanno organizzato i trasferimenti da e per la stazione senza alcun costo aggiuntivo. Colazione discreta, ma nulla di particolare. Un’oasi di pace nel traffico (pedonale) cittadino
Stayed 2 nights in Apr 2019
Response from LING on 13 Jun,2019
亲爱的宾客:您好!感谢您入住崇丰厚商馆并留下好评,感谢您对崇丰厚商馆的认可和喜欢,“崇丰厚”是原先钱庄老字号,商馆从下至上全体员工怀着一份传承百年品牌的使命感,诚信经营,用心服务,力争让老字号在新时代继续璀璨!祝您身体健康!全家幸福!期待您的下次光临

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Localización muy buena al inicio de la vía peatonal
Stayed 1 night in Apr 2019
Response from LING on 15 Apr,2019
Dear friends, thank you very much for staying in our hotel, we are also honored to provide services for you, look forward to your next visit! I wish you good health and smooth work!

10/10 Excellent

Mei Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from LING on 13 Jun,2019
您好!感谢您入住崇丰厚商馆并留下好评,感谢您对崇丰厚商馆的认可和喜欢,“崇丰厚”是原先钱庄老字号,商馆从下至上全体员工怀着一份传承百年品牌的使命感,诚信经营,用心服务,力争让老字号在新时代继续璀璨!祝您身体健康!全家幸福!期待您的下次光临

10/10 Excellent

meiyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from LING on 11 Apr,2019
Dear friends, thank you very much for staying in our hotel, we are also honored to provide services for you, look forward to your next visit! I wish you good health and smooth work!

8/10 Good

Etienne

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice and well located but noisy hotel
Hotel very well located and well renovated in an old house, very convenient to visit the city. However the room was very noisy (not possible to sleep after 7.30am due to the noise in the patio and other rooms) and the bathroom is a little small (the shower is over the toilets). Breakfast time could be a little longer (max 9am during the weekend)
Stayed 3 nights in Apr 2019
Response from LING on 9 Apr,2019
Dear friends, thank you very much for staying in our hotel, we are also honored to provide services for you, look forward to your next visit! I wish you good health and smooth work!

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has the best location in town, right on South Street 2 minutes from the gate tower. Great Service, very nice room and a pleasing interior court/lounge. The room had a phone which you can take out on the town and use with GPS, data and free international calls. They also offer free transfers from and to the train station. We didn't know about it when we arrived and the taxi didn't left use as close to the hotel as their driver would have. I guess you have to contact them with your arrival time.
Stayed 1 night in Oct 2018
Response from LIXUDONG on 6 Dec,2018
Dear friends, thank you very much for choosing to stay in our hotel and leave us a good comment! It has always been our goal to provide you with convenient, fast and comfortable accommodation service. We are very honored to serve you. Thank you again! I wish you good health! Work smoothly!

8/10 Good

Huihsing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間整潔 網絡收訊不良待加強
Stayed 1 night in Sep 2018
Response from D on 29 Sept,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

8/10 Good

Angelo, Milano

Liked: Cleanliness
Albergo tipico ricostruito in maniera egregia, nel pieno centro della citta vecchia, un'ottima esperienza da fare date le dimensioni della città conviene passare una notte in questa struttura.
Stayed 2 nights in Aug 2018
Response from Daisy on 20 Aug,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美的古城体验
各方面体验都特别棒!公司出游20来人,没有一个人说不好,各项服务都特别贴心。商馆风格是现代和传统的完美结合,同事一见到房间都是美好的感叹词~这家住宿环境舒适度在古城里在我心里是唯一的!
Stayed 2 nights in Jul 2018
Response from Daisy on 25 Jul,2018
亲爱的朋友:您好!感谢您入住商馆并留下好评,我们期待您的再次入住,新的一年祝您身体健康,快乐安康!

10/10 Excellent

olivier, nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux et magnifique sejour
Nous avons passer 2 jours magnifique dans l'hotel.Nous avons étais surclasser , le personnelle est au petit soins , de plus nous avons eu un chauffeur privé qui nous à amener à la gare et qui étais venu nous chercher à la gare. Au final notre meilleur hotel de notre séjour en chine.
Stayed 2 nights in Jul 2018
Response from Daisy on 26 Jul,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor impossível
Ótima localização, porém solicitar shuttle para ida e volta pois como a cidade é murada, apenas carros permitidos que podem entrar. Super acolhedores, voltaria varias vezes!!!
Stayed 2 nights in May 2018
Response from Daisy on 3 Jun,2018
Dear friend: Hello! Thank you for staying in the business hall and leaving good comments. We will constantly amend and learn from the insufficient places. I hope you will have the opportunity to go home again. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to every point of interest.
Perfect location, very confortable and amazing decoration.
Stayed 1 night in May 2018
Response from Daisy on 25 May,2018
Dear friend: Thank you for your comments. This is our greatest encouragement. We will continue to improve and do better. We look forward to seeing you again. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很干净,位置很好出行方便,服务一流。值得推荐。
Response from 闫爱卿 on 1 Mar,2018
亲爱的朋友:您好!感谢您入住商馆并留下好评,我们期待您的再次入住,新的一年祝您身体健康,快乐安康!