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Reviews of ONOMO Hotel Johannesburg Sandton

3.5 out of 5
ONOMO Hotel Johannesburg Sandton
135 West Street, Sandton, Gauteng

Reviews

8.2

Very good

Rating 10 - Excellent. 223 out of 602 reviews" "
Rating 8 - Good. 241 out of 602 reviews" "
Rating 6 - Okay. 84 out of 602 reviews" "
Rating 4 - Poor. 25 out of 602 reviews" "
Rating 2 - Terrible. 29 out of 602 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

HIREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Onomo Sandton Team on 22 Feb,2024
Dear Hiren, Thank you so much for giving us a 5 star review! We are delighted to see that you enjoyed your stay with us and hope to welcome you back to Onomo Sandton soon. Best regards, Onomo Sandton Team

8/10 Good

Louie, Gaborone

Liked: Cleanliness, staff & service, property conditions & facilities
The standard rooms they dont have a mini bar fridge
Stayed 1 night in Nov 2023
Response from Onomo Sandton Team on 19 Feb,2024
Dear Louie, Thank you for taking the time to provide us with your valuable feedback. We will look into your suggestion to include mini bar fridges to our rooms in the near future. We trust that you had an enjoyable stay otherwise and hope to welcome you back soon!Best regards, Onomo Sandton Team

4/10 Poor

Charlene

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Disappointed:-(
I have stayed in Signature Lux many times. It used to be a pleasure, quick check-in, clean rooms and great location. My last stay did not live up to my expectations. Problems checking in, little to no help from frontdesk, even though my booking was paid in full. After spending 35 min on hold with hotels.com, it was finally sorted out. Room was not clean. Toilet lid was very dirty, not to mention the dust and filth under the bed. This was always my Sandton hotel of choice, but not again.
Stayed 1 night in Jan 2022
Response from Nicolene - General Manager on 19 Feb,2024
Dear Charlene, Thank you for taking the time to provide us with your valuable feedback. I do understand that this reply comes much later than expected, however I would like to personally invite you back to the newly renovated Onomo Sandton hotel. The hotel is under new management, and we have made some exciting changes to our property which I am sure you will enjoy. I do hope that we will have an opportunity to meet in the near future! Sincerely yours,

10/10 Excellent

Degracia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
The place is amazing bwith friendly staff. Pity we didn't stay for long. Bit will definitely go again. Regards, Degracia
Stayed 1 night in Dec 2021
Response from Uncle Jay on 14 Jan,2022
Good Morning, Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Jacob Signature Lux Hotel by ONOMO Sandton

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2020
Response from Signature Lux by ONOMO Hotel Sandton on 25 Nov,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Signature Lux by ONOMO Hotel Sandton on 25 Nov,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Signature Lux by ONOMO Hotel Sandton on 16 Nov,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2020
Response from Signature Lux by ONOMO Hotel Sandton on 27 Oct,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from Signature Lux Hotel by ONOMO Sandton on 18 Mar,2020
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020
Response from Signature Lux Hotel by ONOMO Sandton on 18 Mar,2020
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

2/10 Terrible

Severino

Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Onomo Sandton Team on 19 Feb,2024
Dear Severino, Thank you for taking the time to rate our services. We take note that we did not meet your expectations. I would like to assure you of our best efforts at all times and disappointed to see that we did not live up to our promise on this occasion. I do hope you will visit us again soon, to enjoy our newly renovated hotel, with some new faces and management. Best regards,

8/10 Good

Galal

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2020
Response from Signature Lux Hotel by ONOMO Sandton on 10 Mar,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, staff friendly and helpful.
Stayed 1 night in Mar 2020
Response from Signature Lux Hotel by ONOMO Sandton on 6 Mar,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Langathani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice Hotel, room was very clean. Hotel is in a convenient place near Train, shops and restaurants. Checking in was a little bit slow , may be the Hotel could consider introducing self service Check In.
Stayed 1 night in Feb 2020
Response from Signature Lux Hotel by ONOMO Sandton on 3 Mar,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

4/10 Poor

Rowan

Disliked: Property conditions & facilities
Needs maintenance
Great location. Aircon took forever to cool room down. Plug points faulty. Shower flooded bath room. TV stream kept turning on and off.
Stayed 1 night in Feb 2020
Response from Stanley on 1 Mar,2020
Good day Thank you for taking the time to review the Hotel Thank you for your feedback. We have addressed your concerns with the relevant department. Our sincerest apologies for any inconvenience caused. We look forward to welcoming you back at the hotel on your next trip Kind regards

8/10 Good

Tielman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Stanley on 29 Feb,2020
Good Day Noted Kind Regards

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I had to check out day early. I asked for refund for my one day that I wouldn’t use and they said no.
Stayed 2 nights in Feb 2020
Response from Stanley on 24 Feb,2020
Good Day We truly apologies for the inconvenience. Please note your booking came through Expedia and that's where you where suppose to amend your booking, and payment came through Expedia. Cancellation police is within 48 hour. Kind Regards

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Stanley on 24 Feb,2020
Good day, Thank you for taking the time to review the Hotel, we appreciate your feedback. Regards

10/10 Excellent

MJ, Dallas TX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Nice location very reasonable price friendly staff
Stayed 1 night in Feb 2020
Response from Jacob on 22 Feb,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Jacob

8/10 Good

Mzwa, Swaziland

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Convenience is this property’s unique selling point. It’s super close to Gautrain and the mega mall.
Stayed 2 nights in Feb 2020
Response from Jacob on 16 Feb,2020
Good Evening Thank you for taking the time to review the Hotel We appreciate your feedback. We look forward to welcoming you back on your next trip. Kind regards Jacob

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
What a shame
TV reception is terrible, and showers continue to leak. Position is great, convenient.
Stayed 2 nights in Feb 2020
Response from Signature Lux Hotel by ONOMO Sandton on 13 Feb,2020
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. We have addressed your concerns with the relevant persons. Our sincerest apologies for any inconvenience caused Regards Signature Lux Hotel by ONOMO Sandton

8/10 Good

Chiedza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Signature Lux Hotel by ONOMO Sandton on 13 Feb,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Christopher, London, UK

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staying there is more cost-effective (meaning cheaper) than other hotels of the 3star/4star designation in Sandton; and the location could not be bettered being next-door both to Mandela Square and Sandton Gautrain station
Stayed 5 nights in Jan 2020
Response from Front Office Manager on 6 Feb,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Too noisy television keep loosing signal rubbish was left outside below my window
Stayed 9 nights in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 5 Feb,2020
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. We have addressed your concerns with the relevant persons. Our sincerest apologies for any inconvenience caused Regards Signature Lux Hotel by ONOMO Sandton

8/10 Good

Verified traveller

Liked: Amenities
Stayed 1 night in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 3 Feb,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 3 Feb,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very short walk from the train station
Stayed 1 night in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 27 Jan,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Anthony

Travelled with group
Liked: Cleanliness, room comfort
Poor WiFi connection, flooding in the shower, no telephones in the room, but great location to the gautrain.
Stayed 5 nights in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 22 Jan,2020
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. We have addressed your concerns with the relevant persons. Our sincerest apologies for any inconvenience caused Regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Armindo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing, especially because of the localization the hotel close to the Mall and the safety. We had nice time visiting places around Sandton. We plan to visit it next year.
Stayed 1 night in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 15 Jan,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Paul

Liked: Property conditions & facilities, room comfort
Saved by the cafe
So firstly I don't normally stay in this type of accommodation. I normally reside in cheaper guesthouses and similar. Then again it counts as budget compared to the other places in the area. Its a generic hotel chain. Clean, secure, boring - which is probably what you want in this part of South Africa. All the rooms are identical. I know because a non draining shower tray flooded the first one. The attached cafe which does your breakfasts and will do other food during the day is excellent. Good range on offer.
Stayed 7 nights in Dec 2019
Response from Signature Lux Hotel by ONOMO Sandton on 14 Jan,2020
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

8/10 Good

Bert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Jan 2020
Response from Signature Lux Hotel by ONOMO Sandton on 13 Jan,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and simple hotel and close to many shopping stores.
Stayed 6 nights in Dec 2019
Response from Signature Lux Hotel by ONOMO Sandton on 13 Jan,2020
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Dee, Harare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms small, but Great location, close to sandton city mall & nelson mandela square
Stayed 5 nights in Dec 2019
Response from Signature Lux Hotel by ONOMO Sandton on 17 Dec,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Signature Lux Hotel by ONOMO Sandton on 10 Dec,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

kwame

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2019
Response from Signature Lux Hotel by ONOMO Sandton on 10 Dec,2019
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good and Bad
Good location, good service, some dirty items and counter tops, sheets gave me a rash on my arms, shower seal did not stop water from flooding the bathroom floor.
Stayed 3 nights in Nov 2019
Response from Stanley on 2 Dec,2019
Good day Thank you for taking the time to review the Hotel Thank you for your feedback. We have addressed your concerns with the relevant department. Our sincerest apologies for any inconvenience caused. We look forward to welcoming you back at the hotel on your next trip Kind regards

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent. However, it was off-putting that you can't get an Uber outside the hotel and have to walk across the street to be picked up. The hotel staff were also not able to give me an alternative safe means of transport. Not so convenient when you have a lot of luggage.
Stayed 2 nights in Nov 2019
Response from Stanley on 19 Nov,2019
Good day Thank you for taking the time to review the Hotel Thank you for your feedback. We have addressed your concerns with the relevant department. Our sincerest apologies for any inconvenience caused. We look forward to welcoming you back at the hotel on your next trip Kind regards Stanley

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel, nice design and well located.
Stayed 1 night in Nov 2019
Response from Stanley on 16 Nov,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Stanley

8/10 Good

Isabel, Lilongwe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved the proximity to Nelson Mandela Square and the Gautrain station. However the staff are not very friendly.
Stayed 3 nights in Nov 2019
Response from Signature Lux Hotel by ONOMO Sandton on 13 Nov,2019
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

8/10 Good

Rui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Signature Lux Hotel by ONOMO Sandton on 9 Nov,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Nov 2019
Response from Signature Lux Hotel by ONOMO Sandton on 9 Nov,2019
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Signature Lux Hotel by ONOMO Sandton on 9 Nov,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
The room was clean and nice with modern facilities and for a good price too. The only thing that disappointed was that the TV did not respond to the remote and I watched one channel through out my stay. I complained about it but it seems no one looked at.
Stayed 3 nights in Oct 2019
Response from Signature Lux Hotel by ONOMO Sandton on 29 Oct,2019
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. We have addressed your concerns with the relevant persons. Our sincerest apologies for any inconvenience caused Regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

frank

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Signature Lux Hotel by ONOMO Sandton on 21 Oct,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Signature Lux Hotel by ONOMO Sandton on 20 Oct,2019
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. Regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay anywhere else
This is the place to stay. Sandton is arguably the safest and most upmarket area of Johannesberg. This hotel is excellent with very good staff and is just a few hundred yards from the Gautrain station. Adjacent to the hotel is a huge shopping mall with every kind of shop you would want. I recommend you select the slightly larger room rather than the smallest one.
Stayed 3 nights in Oct 2019
Response from Signature Lux Hotel by ONOMO Sandton on 20 Oct,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Madenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Signature Lux Hotel by ONOMO Sandton on 11 Oct,2019
Good day Thank you for taking the time to review the Hotel We are absolutely delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip. Kind regards Signature Lux Hotel by ONOMO Sandton

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Great location but needs maintenance
Great location. Air conditioning was not working, shower hot and cold knobs couldn’t be adjusted at all, broken toiletries.
Stayed 4 nights in Oct 2019
Response from Signature Lux Hotel by ONOMO Sandton on 9 Oct,2019
Good day, Thank you taking the time to review the Hotel, we appreciate you feedback. We have addressed your concerns with the relevant persons. Our sincerest apologies for any inconvenience caused Regards Signature Lux Hotel by ONOMO Sandton