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Reviews of Riviera On Vaal Resort

4 out of 5
Riviera On Vaal Resort
Mario Milani Dr, Vereeniging, Gauteng

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 83 reviews" "
Rating 8 - Good. 34 out of 83 reviews" "
Rating 6 - Okay. 14 out of 83 reviews" "
Rating 4 - Poor. 8 out of 83 reviews" "
Rating 2 - Terrible. 7 out of 83 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Wilhelmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in May 2024
Response from LN on 28 May,2024
We look forward to hosting you again soon.

4/10 Poor

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom nonconducive room mosquito infested
Stayed 1 night in Feb 2024

8/10 Good

Sisa

Stayed 1 night in Feb 2024

4/10 Poor

Adriaan

Disliked: Staff & service
The service was incredibly slow both in dining room and outside on patio and at the pool. The food was almost inedible. The room was clean .The staff were friendly but possibly understaffed thereby causing slow service. No management to be seen. Enjoyed the boat cruise.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb,2024
Thank you for your feedback.We are sorry to hear you did not enjoy our food and that the service was slow. This is not our usual standard at all. Can you please give me an approximate time and day you visited us so I can investigate more thoroughly as to what occurred on the day?We are happy to hear you enjoyed the cruise and the friendly staff.Kind Regards,Leoniegm@rovresort.co.za

6/10 Okay

Kobus

Stayed 1 night in Jan 2024

6/10 Okay

Reginald

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Teboho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rajaseelan

Disliked: Property conditions & facilities
Good
It was satisfactory.
Stayed 2 nights in Dec 2023

8/10 Good

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We really enjoyed our time at your facilities. Thank you so much,
Stayed 1 night in Nov 2023
Response from GM on 13 Nov,2023
Thank you for taking the time to give us your feedback, we are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 Okay

lutchmie

Stayed 1 night in Jul 2023

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were genuinely helpful and friendly.
Stayed 1 night in May 2023

8/10 Good

Myles

Stayed 4 nights in Mar 2023
Response from LN on 4 May,2023
Thank you for staying with us

4/10 Poor

Petrus J

Disliked: Cleanliness, staff & service
Poor service
Room 408. We have booked the room for 2 days, 17 March to 19 March 2023. The room was unfortunately not clean and we reported the matter to reception. There was for instance long black hair lying around in the bathroom and on the towels.There was a big cockroach. The people at reception were very helpful and friendly and the 2nd day the room was neat and clean. The only problem was that there were no towels at all in the room from the Saturday. After reporting the problem to tel no 1300 and 1301 nothing happened. We spoke to people as late as 21h00 and 21h30 and was told that clean towels had been delivered to the hotel and will be disbursed to our room. This did NOT happen and we could not even take a shower or wash ourselves.The reality is that not only was the service poor but we have been told a lie and a promise not fulfilled. There was also no Peaceful Sleep for the mosquitos in our room, apart from the fact that the aircon was not working. When we checked out we requested to report the matter to the Manager on duty. We were told that there was no Manager on duty and we made a list of our issues on a piece of paper provided by the reception official. We thought that the Manager would at least phone us to discuss. A weekend that we were looking forward to, turned out to be a very big disappointment.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022

6/10 Okay

Marothi

Stayed 2 nights in Nov 2022

8/10 Good

Johan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Clerese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our long weekend stay was excellent and the ambience on the terrace was festive although on Saturday it was full to the brim with day visitors and we had to drive to the nearest mall to have our meal as the restaurant seating only opens at 18h00. The food was excellent.
Sunrise on the Vaal
Stayed 3 nights in Sep 2022

8/10 Good

Sonja

Stayed 2 nights in Sep 2022

10/10 Excellent

Rudzani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

4/10 Poor

C G Viljoen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and disgusting
Check-in went smooth. Hotel room was very dissapointing. The room information stated a sofa bed, that was not a sofa bed. It was 2 chairs pulled together, I had 2 kids that slept very uncomfortable. We book for 4 people, room only had 2 towels, the WHOLE 4 days of our stay. I phoned for extra towels and NEVER received them. The carpets in the room was disgusting! Dirty and not vaccuumed! 2nd day, new towels were dirty... we were told on checking in that our room includes breakfast, we paid for every breakfast and tried to double charge us on day of check out. This "Resort" is not family friendly, there is not much to do with kids. We drove to next town everyday to enjoy activities with them. I am very dissapointed as this place is advertised on Jacaranda daily.
Stayed 4 nights in Aug 2022

8/10 Good

Simon

Stayed 1 night in Aug 2022

6/10 Okay

Edris

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
It a 2 Star
Except for the location and view from room it’s a very average experience. Beds were uncomfortable Refurbished rooms are tacky. Breakfast is bland with no variety and poor service.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dr N K Kirimi

Stayed 1 night in Jul 2022

8/10 Good

Malcolm

Stayed 1 night in Jun 2022

8/10 Good

Goodman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hotel is a 2 star rating not a 4 star. Most TV channels are blocked. Unfortunately it rained the whole weekend of my stay and there was absolutely nothing to do but watch TV. No tissues, shower caps ,shampoos or any sanitizer in rooms. They do not supply them. Room service cost R50 a tray charge, shocking. Late checkout costs R500 for even a half hour. Hotel policies not friendly at all. Need to review them seriously. Very 😔 sad.
Stayed 2 nights in Apr 2022

8/10 Good

TG

Stayed 2 nights in Apr 2022

6/10 Okay

Eric Joh

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

mc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Thoko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

KABELO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Wonderful
Stayed 2 nights in Dec 2021

4/10 Poor

Reneilwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Angeline

Stayed 1 night in Oct 2021

10/10 Excellent

Iggie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Colwyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

2/10 Terrible

Fatu

Stayed 1 night in Oct 2021

2/10 Terrible

Letlotlo

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Jabadi Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Lebohang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Refiloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Mr I Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
we have a good time thank you
Stayed 1 night in Jun 2021

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gladys Lupalule on 14 Jun,2021
Thank you for staying with us!

8/10 Good

Karabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baecation for my parents
My parents enjoyed their stay. I would definitely recommend the hotel to others
Stayed 2 nights in May 2021
Response from Gladys Lupalule on 21 May,2021
Thank you, hope we will see you also soon.

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Gladys Lupalule on 17 May,2021
Thank you for staying with us! The mentioned concerns will be addressed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Gladys Lupalule on 17 May,2021
Thank you for staying with us!

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best weekend
I had the best weekend of my life, the staff the service and everything was good i won't mind coming back anytime soon
Stayed 2 nights in May 2021
Response from Gladys Lupalule on 17 May,2021
Thank you for staying with us!

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Gladys Lupalule on 17 May,2021
Thank you for staying with us!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Gladys Lupalule on 17 May,2021
Thank you for staying with us!

6/10 Okay

DCJ

Disliked: Property conditions & facilities
Honeymoon Turndown
This booking was for a wedding night. The room was dissapointing, old and not well maintained. Definately not a honeymoon suite although the extra fees was paid for the honeymoon turndown. The view was good and breakfast OK. The booking process was frustrating to receive final confirmation with turndown included.
Stayed 1 night in Apr 2021
Response from Gladys Lupalule on 8 May,2021
Thank you for staying with. The hotel is currently under refurbishment, unfortunately we do not have honeymoon suites.