Front of property

Reviews of Arcadia Suites

4 out of 5
Arcadia Suites
Plot 54A Kira Road, Opposite Uganda Museum, Kampala

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 99 reviews" "
Rating 8 - Good. 36 out of 99 reviews" "
Rating 6 - Okay. 7 out of 99 reviews" "
Rating 4 - Poor. 5 out of 99 reviews" "
Rating 2 - Terrible. 3 out of 99 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Khadar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your warm hospitality. An excellent & relaxing stay. Loved my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Khadar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities
Easy proximity to hospital.
Stayed 5 nights in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms. Clean. Great AC! Wifi functional but took hours to set up with tech people. Kitchen was lackluster, unresponsive to concerns, and routinely served products not as advertised. When addressed the dismissed or gasslighted customers.
Stayed 2 nights in Mar 2024

4/10 Poor

JAYDEV

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The air con. and lockers were not working
Stayed 1 night in Mar 2024
Response from Front Office Team on 7 Mar,2024
Dear Jaydev, we sincerely apologize for the inconvenience you experienced with the air conditioning and lockers during your stay. Your feedback is crucial in helping us identify areas for improvement. Rest assured, our maintenance team is actively addressing these issues to ensure a more comfortable and reliable experience for our guests. We appreciate your understanding and hope to have the chance to welcome you back for a much-improved stay.

8/10 Good

Abdulkadir

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are good, area is centrally located perfect to go anywhere all shops, movies etc nearby No porter or anyone to help you with your bags when you check in you have to carry the bags yourself, the security guards at the gates are LAZY they behave as if they are actually doing you a favour by opening the entry and exit gates HATED THAT
Stayed 1 night in Feb 2024
Response from Front Office Team on 7 Mar,2024
Dear Abdulkadir, thank you for sharing your thoughts on the rooms and the convenient location. We're sorry to hear about the challenges during check-in and your perception of the security team. Your feedback is valuable, and we'll address these concerns to enhance our services. We appreciate your input and hope to welcome you again for an improved experience.

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the hotel on two different occasions. The staff is excellent with one huge exception. Hwd (don't know spelling) is terrible. He typically ignores if we ask a question. He says "no" to almost everything we asked about if he isn't ignoring. When his shift was over and we ask other receptionist the same question is "sure we can do that". I would rate lower but the rest of the staff was outstanding. The problem is that often he is the only receptionist so you cant get simple issues solved until the next day. We wont be going back.
Stayed 3 nights in Feb 2024
Response from Reservations Team on 19 Feb,2024
Dear Scott,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our receptionist, and we appreciate your candid comments. Rest assured, we are addressing this matter internally to ensure such incidents do not recur. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,Reservations Team

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Reservations Team on 28 Oct,2023
Dear Mary, We're thrilled to have had the opportunity to serve you, and we look forward to continuing to meet and exceed your expectations in the future. Your support is invaluable to us.

10/10 Excellent

Jordyan

Stayed 2 nights in Oct 2023

10/10 Excellent

CELIA, LUSAKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Friendly Staff and very neat and clean.
Stayed 2 nights in Sep 2023
Response from Front Office Team on 13 Sept,2023
Dear Ms. Celia, Greetings from Arcadia Suites! Thank you for your feedback. We hope to host you again.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
A very quiet and relaxing place to stay at
Stayed 1 night in Mar 2023
Response from Reservations Team on 28 Oct,2023
Dear Mark, We wanted to express our sincere gratitude for taking the time to leave such a positive review. Your feedback means the world to us, and it's truly motivating to hear that you had a great experience with our services.

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property I will stay there again
Stayed 3 nights in Mar 2023
Response from Reservations Team on 28 Oct,2023
Dear Mary, We are absolutely delighted to read your review, Your positive feedback is incredibly encouraging for our team, and we're thrilled to know that you had such a wonderful experience during your stay

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quietness and the neatness of the rooms
Stayed 1 night in Mar 2023
Response from Reservations Team on 28 Oct,2023
Dear Mark, Our dedicated staff works to ensure that our rooms are comfortable and inviting, and your appreciation reaffirms their hard work. We will make sure to share your kind words with the entire team.

8/10 Good

BENNY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was nice, that they let us order ice cream after 11p.m.
Response from Reservations Team on 28 Oct,2023
Dear Benny, We are absolutely thrilled to read your heartwarming review on our extranet, expressing your view of our restaurant team. Your words of appreciation mean the world to us, and we are overjoyed to know that your experience with our team was exceptional.

8/10 Good

JAYDEV

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is homely feeling
Stayed 3 nights in Feb 2023
Response from Reservations Team on 28 Oct,2023
Dear Jaydev, We are honored to have had the opportunity to serve you, and we look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Very impressive place! One night stay, but I will definitely stay here again in the future. Room was very spacious, super clean, and comfortable. Gym had everything I needed for a quick workout. Breakfast was quite a FEAST! They give you a menu card the night before to fill out and slide under your door before you go to bed, and in the morning everything was as requested, and delicious. Service staff was very courteous and professional.
Stayed 1 night in Dec 2022
Response from Reservation Desk on 11 Dec,2022
Dear Brandon, we are really grateful and appreciate you taking time to share your experience. We hope to see you again.

8/10 Good

Fendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly
Stayed 8 nights in Sep 2022

10/10 Excellent

Roberta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was for a long time in this hotel and I suggest it. High quality hotel, very clean, safe, with a good range of service available and kind staff available to support for every necessity. Very good experience for a long stay period.
Stayed 1 night in Mar 2022

2/10 Terrible

MR PATRICK

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would say that if I desperately needed a place to sleep and this was the last property, I would scoot past it without a thought! I almost met my death at this property when I slid and fell in the bathroom while taking a shower. I survived with a bursted elbow - with blood all over my beddings. My room, like all others at this property, had a smooth tiled shower area with no bath mat or shower slippers provided. Simply said, it created the perfect environment for a classic slip and fall disaster in waiting. As fate would have it, I stepped into the bathroom for my shower (right before going to bed) and just as I was almost done, I slipped and fell - thanks to the soapy water on the floor. Luckily, I survived what could’ve been catastrophic. It only got worse when later, I spoke with staff who were ostensibly authorised to make decisions on behalf of the hotel management, decided that my complaint was not concerning enough to escalate. Even when they promised they would follow up with me, to date, I have yet to hear back – never mind the times I have tried to reach out to them. Suffice it to say that I rarely leave negative reviews for businesses especially in Kampala, but this is one I find, I just couldn’t help. The hotel management was given an opportunity to ‘rise to the occasion’ long before this review was posted, in vain. P.S. I have pictures to back up all my claims!!
Stayed 2 nights in Nov 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location, clean and modern
This place is modern and in very good condition. The quality of the finish is much better than that in other properties in Uganda. I loved the layout of the apartment and the amenities.
Stayed 1 night in Dec 2021

6/10 Okay

Jonathan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor............
I stayed here at a very good nightly rate in Dec 20. The rooms (suites) are very small. Unsure whether the very disappointing service was Covid-driven or if it´s always this average. Over a three night stay breakfast was never served on time, we never received what we ordered, and no one really appeared to care. The restaurant was being refurbished but we weren´t told at booking or check-in. At the rate we paid it was just about acceptable but at normal rates you wouldn´t. And we won´t again.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are modern, spacious and comfortable. Hotel restaurant has delicious food for lunch and dinner options. Staff are courteous and attentive.
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, modern rooms, fairly spacious. Decent breakfast buffet selection. Very good restaurant for evening meals.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attentive staff. Very nice setting in Kampala
Stayed 1 night in Jan 2020

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable hotel. Friendly cooperative staff . Arranged for airport pickup and drop.
Stayed 1 night in Nov 2019
Response from Norah on 30 Dec,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joseph Santana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcadia Suites Kampala
So far, so good. Staff well-trained with a strong service orientation. Nice roof-top Cafe. Good food with large portion servings. "Free" buffet breakfast was pretty good.
Stayed 2 nights in Sep 2019
Response from Sandra Nabuloli on 23 Sept,2019
Dear Joseph, Thank you for your positive feedback about your stay with us. We are pleased to know that you are enjoying your stay with us as much as we are enjoying hosting you. Your feedback is very important to us. Regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy of the staff towards the guests, which allows a pleasant stay
Stayed 6 nights in Aug 2019
Response from Sandra Nabuloli on 10 Sept,2019
Dear Esteemed guest, Warm greetings from Arcadia Suites and thank you for booking your stay with us. We are glad that you enjoyed your stay with us and we are proud of the courteous staff highlight. It was a pleasure hosting you too. Your feedback is much appreciated and we look forward to hosting you again. Regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. My go to place in Kampala - convenient location, functional suites, great staff.
Stayed 3 nights in Sep 2019
Response from Sandra Nabuloli on 7 Sept,2019
Dear Anonymous, Thank you so much for staying with us and for appreciating our services and location. We are happy you had a great stay with us and we look forward to hosting you again. Regards.

10/10 Excellent

Verified traveller

Stayed 10 nights in Aug 2019
Response from Sandra Nabuloli on 5 Sept,2019
Dear Anonymous, Thank you so much for an excellent rating. We are glad you enjoyed your stay as much as we enjoyed hosting you. Looking forward to welcoming and hosting you again at Arcadia Suites Hotel. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, comfortable, and centrally located
Stayed 3 nights in May 2019
Response from Sandra Nabuloli on 14 May,2019
Dear valued guest, Thank you for staying with us and for sharing such an excellent review. We are glad you loved your stay with us as much as we enjoyed hosting you. Your feedback is much appreciated and we look forward to hosting you again. Regards,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern with great staff. Drink elsewhere.
Great front desk staff. Very clean and comfortable. Hot water never got more than warm. Wifi is not consistent. I would not recommend drinking at the rooftop bar unless you want to pay 2-3 times more than other places.
Stayed 2 nights in Feb 2019
Response from Sandra Nabuloli on 7 Mar,2019
Dear Tim, Thank you so much for staying with us and for taking your time to leave a review on our site. Thank you for highlighting all the positive as well as the downside of your stay. Your feedback means a lot to us for it offers motivation and at the same time a chance for us to improve on our service delivery in areas we scored average. We truly enjoyed hosting you and we hope to host you again in future. Much appreciated! Regards,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sandra Nabuloli on 2 Feb,2019
Dear Raymond, Thank you so much for rating us excellent. Hosting you was such a privilege and and a joy. We are glad to know that you enjoyed your stay as much as we enjoyed hosting you. You came as a guest and left as a friend, how lovely! We look forward to welcoming and hosting you again. Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Sandra Nabuloli on 28 Dec,2018
Thank you so much for your excellent rating. Much appreciated. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for business travel
Great location. Close to Acacia Mall, opposite Uganda Museum. Staff is excellent. Rooftop bar is nice. Good food reasonably priced.
Stayed 2 nights in Oct 2018
Response from Sandra Nabuloli on 13 Oct,2018
Dear esteemed guest, Thank you for booking with us and for reviewing us so beautifully. We like that you loved our location and excellent staff. Thank you for loving our rooftop bar and the food. We enjoyed hosting you as much as you enjoyed your stay and we look forward to hosting you again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Sandra Nabuloli on 10 Oct,2018
Dear Anonymous. Thank you so much for staying with us and thank you for letting us know that you liked your stay. You didn't write a thing but the rating says it all. We are happy that you enjoyed your stay as much as we enjoyed hosting you. We look forward to hosting you again. Best regards.

10/10 Excellent

expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great hotel.
Stayed 1 night in Sep 2018
Response from Sandra Nabuloli on 12 Sept,2018
Dear Esteemed Guest, We thank you so much for staying with us and for reviewing us with such an excellent mark. We are glad you enjoyed your stay as much as we enjoyed hosting you. We look forward to welcoming and hosting you again. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. They could use some new towels though.
Stayed 2 nights in Jul 2018
Response from Sandra Nabuloli on 28 Jul,2018
Dear Esteemed guest, Thank you so much for staying with us and for leaving a review on our site. Your observation was fantastic and i am happy to announce that all our suites have been given a new and fresh look with not only new towels but all old sets of linen being replaced by new ones. This will guarantee all our guests a comfortable stay and we pray that you may return to stay with us again and enjoy the fruits of your feedback. Looking forward to hosting you again. Best regards

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic getaway
Great customer care at the front desk . Very helpful and courteous staff . Rooms are very nice with top notch design. Will surely visit again .
Stayed 1 night in Jun 2018
Response from Sandra Nabuloli on 26 Jun,2018
Dear Pierre, Thank you so much for your feedback. We are so glad that you were impressed by our customer care services extended to you by our staff and the fact that you loved our rooms. It's without a doubt that we will be very glad to receive you back anytime in the future. Best regards, Sandra Nabuloli

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Strongly recommend it. Very nice area of Kampala
Stayed 2 nights in Jun 2018
Response from Sandra Nabuloli on 26 Jun,2018
Dear esteemed guest, Thank you for staying with us and for strongly recommending us to the world. We appreciate your feedback and we look forward to welcoming and hosting you again at Arcadia Suites. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The management is inflexible to travelers and not helpful to those who experience travel inconveniences. There should be more of an opportunity to work with travelers.
Stayed 1 night in Jun 2018
Response from Sandra Nabuloli on 28 Jul,2018
Dear Esteemed guest, Thank you so much for your feedback. We really don't get the exact reason why you felt like management was inflexible, and since you decided to keep anonymous, it's quite hard for us to relate situations in order to address the matter. But nonetheless, we will forever try to be as flexible and fair to our guest as much as possible to minimize inconvenience and discomfort. Your feedback is much appreciated. Best regards,

2/10 Terrible

Melissa, Kenya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst customer service I have experienced. From the room being under the kitchen & woken at 4am, to having no electricity in just my room, to having rude wait staff who deliberately did not serve the right drinks. I complained to management for them to offer a complimentary dinner, only to be charged for the meal. Its a pity as apart from the very hard bed, the hotel has a great set-up.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service but poor WIFI access compared to similar hotels in Uganda
Stayed 4 nights in May 2018
Response from Sandra Nabuloli on 26 Jun,2018
Dear Esteemed guest. Thank you for staying with us and for your feedback. It's unfortunate to know that you experienced poor Internet reception during your stay but i must say it's greatly improved now and it should not be a problem again. Please accept our apologies for the inconvenience it caused you. Meanwhile, we are glad that you loved our location and services. We look forward to hosting you again. Best regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and descent place
Decent accommodation for business or leisure. They can do better with the breakfast options
Stayed 2 nights in May 2018
Response from Sandra Nabuloli on 26 Jun,2018
Dear Samuel, Thank you so much for staying with us and taking time to leave a feedback on our site. We shall surely en-devour to do better with our breakfast. Your feedback is much appreciated. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poor internet speed & connection
Everything is fine except internet issue. This hotel shall make better internet connections. I needed to stay at reception floor to be connected with my laptop & internet. In my room, no internet with windows laptop & poor signal for mobile phones.
Stayed 4 nights in Apr 2018
Response from Sandra Nabuloli on 12 May,2018
Dear valued guest, Thank you so much for staying with us. We are very sorry that your would-have-been excellent stay was dampened by the poor Internet connectivity at the hotel but we are seriously working on it. We are positive it won't be an issue again by your next visiting. Your feedback is much appreciated. Best regards, Sandra Nabuloli

8/10 Good

Mike, York, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working around Mulago Hospital for a few days - this well equipped hotel is close by (10 minutes walk).
Stayed 4 nights in Apr 2018
Response from Sandra Nabuloli on 9 May,2018
Dear Mike, Greetings from Arcadia Suites and thank you for staying with us. We are glad that you enjoyed your stay as much as we enjoyed hosting you. We look forward to welcoming you back and hosting you again. Best regards, Sandra

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Rooms and service were great
Response from Sandra Nabuloli on 31 Mar,2018
Dear Doug, Thank you for booking with us and for your wonderful review and excellent rating. We are happy that you had a nice stay with us and that you loved our rooms and services. We must say we enjoyed hosting you as much as you enjoyed staying with us. We look forward to welcoming and hosting you again in the nearby future. Best regards.

8/10 Good

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at good location.
Rooms are good and so are the amenities. The only issue I face was bad wi fi. Treadmill in fitness room was having issues. Breakfast was good.
Response from Sandra Nabuloli on 29 Mar,2018
Dear Sumit, Thank you for staying with us and for leaving a review on our site. We are very happy to hear that you loved our rooms and breakfast though very sad that your experience with the wi-fi and our gym facility wasn't that good. What i can assure you is that we are seriously working on our Internet connectivity and we believe that you will have a superb experience when you return. Your feedback is much appreciated. Best regards.

6/10 Okay

Mobile

Liked: Cleanliness, property conditions & facilities, room comfort
Usually good but a let down on this trip.
Good stay. Disappointed with the unexpected charges tagged onto our bill at the very last moment.
Stayed 2 nights in Mar 2018
Response from Sandra Nabuloli on 28 Mar,2018
Dear Mobile, Thank you for staying with us and for your response. Not sure of the unexpected charges you meant but maybe if you would share with us the exact details, we will be able to address it. We regret the inconvenience this caused you. We do appreciate your feedback and we hope to host you again in future. Best regards, Sandra

10/10 Excellent

majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel in Kampala
excellent stay in nice hotel & amazing staff
Stayed 1 night in Mar 2018
Response from Sandra Nabuloli on 6 Mar,2018
Dear Majed, Thank you so much for staying with us and for rating us excellent. It was really frustrating with the flight cancellations but we are happy that you were finally able to stay with us. We appreciate your feedback and we look forward to hosting you again in the nearby future. Best regards, Sandra Nabuloli

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, wonderful staff. The only thing missing for me was that while the location was quite safe, not much to do or little go walk to
Response from Sandra Nabuloli on 2 Mar,2018
Dear Raymond, Thank you so much for staying with us and for rating us excellent. We love that you liked our facility including the location and wonderful staff. we do recommend that next time you are staying with us, you could try out Kisementi with it's busy culinary experiences and a vibrant night life. Plus the acacia mall which is only about 500 metres away for your shopping requirements, catch a movie or just spend an evening. We do appreciate your feedback and we look forward to hosting you again. Best regards, Sandra