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Reviews of Golden Tulip Canaan Kampala

4 out of 5
Golden Tulip Canaan Kampala
12b Kafu Road, Kampala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 44 out of 73 reviews" "
Rating 8 - Good. 20 out of 73 reviews" "
Rating 6 - Okay. 7 out of 73 reviews" "
Rating 4 - Poor. 2 out of 73 reviews" "
Rating 2 - Terrible. 0 out of 73 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Stayed 8 nights in Feb 2024
Response from Jackson F.O on 27 Mar,2024
Dear ElizabethThank You for taking some time to leave us a rating, At Golden Tulip we aim at providing a seamless service to ensure that all our guests get value for their money. As well as having a memorable experience. We apologies that the team fell short of providing you a memorable experience as expressed in the rating

8/10 Good

Aymen

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Jackson F.O on 23 Mar,2024
Dear AymenYour review is highly appreciated. we look forward to hosting you again.

8/10 Good

Hassan, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well managed. Breakfast is also delicious. There are two aspects that could benefit from improvement: firstly, the receptionists could benefit from training to enhance their customer service and friendliness; and secondly, similar to other services, the gym hours could be extended until 11 pm.
Response from Jackson F.O on 21 Nov,2023
Dear Hassan, Thank you for taking the time to review us and for your feedback! Your feedback is well received and shared with the relevant parties. At Golden Tulip we aim at providing a seamless service to ensure that all our guests get value for their money. As well as having a memorable experience. We apologies that the team fell short of providing you a memorable experience. We are working to rectify all issues mentioned in your feedback.

10/10 Excellent

TSHITENGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jackson on 5 Nov,2023
Dear Tshitenge,Thank you for your great 5-star review!We are glad you had a great experience and look forward to hosting you soon.

10/10 Excellent

ROn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jackson F.O on 17 Oct,2023
Dear Ron,Thank you so much for taking the time to leave a rating.We are thrilled that you had an amazing experience and can't wait to host you again.

10/10 Excellent

JANELLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at the golden tulip for two days. The service was impeccable. Transportation, dining and service. All around was wonderful.
Stayed 2 nights in Jul 2023
Response from Jackson F.O on 21 Jul,2023
Dear Janelle,Thank you so much for your great 5-star review and warm feedback!We are glad that you had an amazing experience and look forward to hosting you again.Best RegardsJackson F.O

10/10 Excellent

MIRZA EJAZ

Stayed 1 night in May 2023
Response from Jackson F.O on 15 Jun,2023
Your great 5-star review is highly appreciated.We are glad that you had an amazing experience during your stay and look forward to hosting you again.Best RegardsJackson F.O

10/10 Excellent

EYOBO MOSES KUOL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Almost everything was perfect except no microwaves oven in the rooms
Stayed 2 nights in Apr 2023
Response from jackson F.O on 15 Jun,2023
Dear MosesThank you for taking the time to rate us and for your observation we do appreciate you bringing this issue to our attention, well strive to do betterBest RegardsJackson F.O

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jackson F.O on 6 Apr,2023
Dear mariaThank you very much for the warm feedback.We are glad that you had an amazing experience and looking forward to hosting you in near future

6/10 Okay

Alber

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast
Stayed 4 nights in Jul 2022
Response from Jackson F.O on 5 Aug,2022
Thank you for taking the time to share with us your feedback which will assist us towards betterment. We do apologize greatly for the fact that your experience of our break fast didn't match your expectorations we have engaged our food and beverages Manager and the Executive Chef on ways to make it better We do promise you on your return it will be better

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Lovely hotel with clean modern rooms and very friendly staff who can’t do enough for you. Perfect place to stay whilst in Kampala either as a stop over or longer stay
Stayed 3 nights in Jul 2022
Response from Jackson F.O on 22 Jul,2022
Dear sarah thank you so much for taking the time to share with us this valuable feedback. Am glad to hear that your stay with us was a memorable one and happy to hear that our staffs met your needs and expectations, we look forward to welcome you back in future

10/10 Excellent

Olivia

Stayed 2 nights in May 2022
Response from Senait. on 29 May,2022
Dear Olivia, Thank you for the perfect rating that you have awarded our property. We are so glad that you enjoyed your stay and look forward to welcoming you back in the near-future. Sincerely,

8/10 Good

snir

Business traveller
Liked: Cleanliness, property conditions & facilities
Great massage go see Helen in the spa. Rooms are small, room service takes long, bad AC. The buffet breakfast is the best choice in Kampala. Would stay again
Stayed 4 nights in Mar 2022
Response from Senait on 22 Mar,2022
Dear Snir, Thank you for taking the time to review your stay at the hotel and share your experience with us. We are glad that you enjoyed the breakfast and the massage from Hellen. She is happy to read your comment and sends greetings. We are saddened to read that you were inconvenienced with our room service and AC. We will definitely work on improving on the mentioned issues and offer more efficient services in the future. Thank you for bringing the issues to our attention and hope to host you again very soon! Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Senait on 12 Jan,2022
Dear Guest, Thank you so much for this wonderful perfect rating of our hotel. It really means a lot to us when our guests let us know that they had a stellar experience at the hotel and that they enjoyed their stay as it encourages us to keep striving for perfection. Thank you again and we look forward to hosting you very soon! Sincerely,

6/10 Okay

Momodou

Business traveller
Liked: Cleanliness, staff & service
This is a great property. I have stayed there a number of times and my.past experiences were great. I even turned down offers from higher rated properties. This trip I was unfortunate. My Room AC didn't work properly and the pillows were uncomfortable so i ended up with a pain in the neck
Stayed 3 nights in Nov 2021
Response from Senait on 29 Nov,2021
Dear Momodou, Thank you for taking the time to share your experience at the hotel. We truly appreciate your loyalty and your continued business support which is why we are saddened to read that your visit this time was not as good as the previous stays. We are truly sorry that we failed short of the expectations you had of our services and that you ended up with a pain in the neck. Please rest assured that we have taken your comment seriously and will share it with the management to look for the necessary solutions. We hope that you will give us another chance next time you visit Kampala and we promise to redeem ourselves and provide the best amenities that you had been accustomed to. Sincerely,

10/10 Excellent

Anthony

Stayed 3 nights in Nov 2021

10/10 Excellent

Paul

Stayed 1 night in Sep 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Senait on 14 Feb,2020
Dear John, Thank you for your positive feedback. It was our pleasure hosting you at the hotel and we look forward to serve you again.

10/10 Excellent

Mahmoud

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is very friendly and helpful The room is clean and well organized Recommended hotel in Kampala
Stayed 2 nights in Jan 2020
Response from Allen Rwampaangi on 20 Jan,2020
Thank you so much for staying with us, We highly appreciate your feedback!

10/10 Excellent

KHALID

Stayed 2 nights in Dec 2019

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Kampala
Staff very helpful and moved me to a better room with a balcony and more space. Food, especially breakfast v good
Stayed 3 nights in Oct 2019
Response from Denis on 31 Oct,2019
Dear Andrew, thank you for sparing time to share this amazing feed back ,we look forward to host you in future Regards,

10/10 Excellent

Dk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is centrally located, great location. Amazing breakfast
Stayed 1 night in Sep 2019
Response from Denis on 11 Sept,2019
Dear Dk, Thank you for staying with us at the hotel, we are great full for your comment we look forward to welcome you back

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Ron on 27 Aug,2019
Thank you for the excellent comment and hope to have you again soon

4/10 Poor

Verified traveller

Stayed 7 nights in Jul 2019
Response from Ron on 17 Aug,2019
Dear Anonymous, thank you for the review. We would like to know what went wrong since your rating is low so that we can fix it. Thank you and will be happy to help.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a good and comfortable stay. They have good options in food for Indian to American items. Overall nice hotel in the city centre. Good gym too for health lovers.
Stayed 4 nights in Jul 2019
Response from Ron on 1 Aug,2019
Dear Guest Greetings and thank you for the excellent review. We are happy you had a good time and come back again for more, our doors are always open

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Ron on 1 Jul,2019
Dear Sir/Madam, Thank you for the review and it is well received. We look forward to making your stay even more comfortable and full of smiles the next time. Thank you.

8/10 Good

obinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Ron on 17 Jun,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, spacious and modern. Staff are helpful and always smiling...
Stayed 7 nights in Mar 2019
Response from Ron on 28 Mar,2019
Dear Sir/Madam, Thank you for the review and it is well received. We look forward to making your stay even more comfortable and full of smiles the next time. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time.
Excellent staff. Safe.
Stayed 6 nights in Mar 2019
Response from Ron on 28 Mar,2019
Dear John, Thank you very much for the review it is well received. Thank you for appreciating and we look forward to extending more services for even a more pleasant stay next time. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Ron on 4 Apr,2019
Hello, thank you for being interested in our facilities and we appreciate the review. Hope you enjoyed your stay and we're looking forward to having you soon again. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location Room was small without a balcony
Stayed 2 nights in Mar 2019
Response from Ron on 28 Mar,2019
Hello Sir/Madam, Thank you very much for the review it is well received. We shall take into consideration your comment make your stay more pleasant for the next time. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Ron on 18 Mar,2019
Dear Sir/Madam, thank you very much for the comment about our facilities. We look forward to having you next time for another amazing experience.

8/10 Good

Neneca, Mozambique

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and modern place; They need to improve the food
Stayed 1 night in Mar 2019
Response from Ron on 15 Mar,2019
Dear Neneca, Thank you for your comments about our food. We have taken your comment into consideration so that you enjoy your stay satisfactorily the next time.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of Kampala. Modern and clean rooms, helpful staff. We asked for take-away breakfast which was ready in time and as we asked. We also had dinner in the hotel which was really good too.
Stayed 2 nights in Feb 2019
Response from Ron on 15 Mar,2019
Hello, Thank you for your comments about our facility. We look forward to having you next time and encourage you to try out our Summit Restaurant on the 10th floor as you enjoy your stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good opulent choice
It was at the top range of my budget but delivered everything a good hotel should .Breakfast was superb,room was luxurious,tv worked ,staff pleasant,there was even a couple of curvy slay queens lounging by the pool bar to admire ,although my girlfriend didn't let me linger long.Excellant restuarant Asian Fusion across the road
Stayed 2 nights in Feb 2019
Response from Ron on 15 Mar,2019
Dear Steven, Thank you for your comments about our facility. We appreciate the comments and encourqge our guests to try out our Summit Restaurant on the 10th floor. Looking forward to having you next time as you enjoy your stay.

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ron on 13 Mar,2019
Dear Aisha, Greetings from Golden Tulip and thank you for the review. We are very happy to serve you and will be looking forward to next time, thank you very much

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Best hotel as usual in kampala
Stayed 4 nights in Jan 2019
Response from Denis on 30 Jan,2019
Thank you for staying with us we really appreciate your feed back

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wild card that paid off
I booked this hotel based on reviews on hotel.com and also pics on google. From the moment I checked in to checkout everything was perfect. There rooms look exactly as the pictures on their website, very clean hotel, friendly staff and good breakfast. I loved my stay there and I will be coming back in a few months. I especially liked the security they have. Everyone entering hotel has to go through metal detector and bags have to go through scanner. In addition, you need a room card to operate elevator to rooms. So that stops any unwanted visitors. This place is beautiful
Stayed 5 nights in Dec 2018
Response from Denis on 30 Jan,2019
Thank you for staying with us we appreciate your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2019
Response from Denis on 30 Jan,2019
Thank you for staying with us we really appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value in Africa!
This is my favorite hotel in Kampala, and the best value in all of Africa.
Stayed 1 night in Dec 2018
Response from Ron on 29 Dec,2018
Hello, this is well received and we appreciate the comment.

10/10 Excellent

Samaher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel d
It was very very good hotel it goes beyond my expectations
Stayed 3 nights in Nov 2018
Response from Ron on 11 Dec,2018
Hello Samaher, Thank you very much, we appreciate the response

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Ron on 18 Dec,2018
Hello, Thank you for the response.

8/10 Good

Verified traveller

I stayed at the Golden Tulip Kampala for 2 nights on a business trip recently. I would have give it an excellent rating other than the poor check-in experience, which perhaps was more due to the individual checking me in and hopefully a once-off thing. Other than that the experience was excellent. The room was spacious, clean, well appointed, good bed and linen and topping all a nice balcony with views of the city. Breakfast was good and so was the bar dinner.
Stayed 2 nights in Nov 2018
Response from Ron on 18 Dec,2018
Hello, Thank you and we appreciate your response

10/10 Excellent

Topo, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were superb. Nice hotel. Not too noisy. Good facilities. Extensive breakfast buffet.
Stayed 1 night in Nov 2018
Response from Ron on 26 Nov,2018
Hello Topo, Thank you for staying with us and we appreciate your response

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay! Friendly staff.Only been upset by security guard outside hotel and reported them to management.
Stayed 2 nights in Nov 2018
Response from Ron on 26 Nov,2018
Hello, Thank you for staying with us and we appreciate your response

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kampala
Central hotel, staff are friendly, food is good. Hotel does arrange airport transfers, ensure to let them know prior.
Stayed 13 nights in Oct 2018
Response from Ron on 18 Dec,2018
Hello, Thank you and we appreciate the response

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Golden !!
I simply cannot fault the hotel , the facilities or the staff. From the time I entered the hotel to the time I departed , it was great. The staff are friendly , the service is amazing. Well done to the management and the staff ( especially Angella )
Stayed 3 nights in Oct 2018
Response from Ron on 26 Nov,2018
Thank you for staying with us and we appreciate your review.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
nice, wifi a little spotty though. but overall excellent
Stayed 4 nights in Oct 2018
Response from Ron on 18 Dec,2018
Hello, Thank you for your response

10/10 Excellent

Csrlo, Rome, Italy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, efficient and kind service, well located not far from Ministries and across a relaxing golf course
Stayed 13 nights in Oct 2018
Response from Ron on 29 Oct,2018
Hello Carlo, Thank you for this lovely comment, looking forward to seeing you next time.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ronald on 19 Oct,2018
Thank you very much for your excellent review.