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Reviews of Neakru Guesthouse and Restaurant

3 out of 5
Neakru Guesthouse and Restaurant
Kampong bay Village, Kampong bay Commune, Kampot

Reviews

6.4
Rating 10 - Excellent. 2 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service

8/10 Good

Ten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff were nice and accomodating. Will Stay again if visiting Kampot.
Stayed 1 night in Dec 2018

4/10 Poor

Eleni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Watch out!
As they told me upon arrival at the hotel, they no longer work with hotels.com however for some reason their listing is still there! The owners were kind enough and helped me find another room in the area, as the hotel was fully booked for new year’s eve.
Stayed 1 night in Dec 2017

8/10 Good

Sima, Australia

Liked: Cleanliness, staff & service
Nice hotel close to town
Staff were very friendly and helpful. Room were very clean. I don't recommend the hotel for elderly people because there is not a lift and all rooms are on first or second floor with lots of steps.

6/10 Okay

Lynette, Ireland

Disliked: Staff & service
There are better alternatives
I'm not sure why this hotel has such a good rating, in our experience it was only average and we booked a 'superior' room. They didn't clean the room during our stay so by day 2 we had an ant problem. They mention having a balcony in their room description but really it's an open corridor to all the room on that floor so you can't use the space to sit. The biggest failing was the guy on reception, he just didn't have the attitude needed to be in that job and represent the hotel well; no offer to help with bags, he tried to overcharge us for laundry, doubling the price then no apology. While waiting for our bus the morning we were leaving another guest came to complain about issues with his room, he was very calm and collected, just looking for a solution but the receptionist didn't offer any apology, excuse or solution in the 10 minutes we were privy to the conversation.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Helpful front desk that was able to book day trip as well as bus tickets to Siem Reap for us. WiFi was spotty. Quick walk in to the busy areas and restaurants but nice and quiet at night.

6/10 Okay

Paul

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nakru
WiFi was spotty, went out completely on our second night. Front desk was very helpful booking excursions and bus tickets. Small restaurant on site. Walking distance to most everything. Quiet at night.

6/10 Okay

Christoph, Montreal

Liked: Cleanliness, staff & service
Good value
Good value. The rooms are in good condition and are clean. The water pressure of the shower is low. Service was good and helpful (including bus tickets booking) The hotel is renting scooters for a dollar more than we saw elsewhere. The scooters are in a good shape and it saves the walk to get some. Location of the hotel is ok too. Short walk to the centre or river

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
New hotel with all the basic necessities
The hotel is very new, with great rooms in low price. Definitely recommended. The location was good. Staff was a little weird but maybe it was because of poor communication in English.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to everywhere
Clean, wifi, air con, lots of your information and helpful and great breakfast close by if you don't have time. No mini fridge and water pressure a little light but has everything you would expect for the price range

10/10 Excellent

jung moon

Stayed 1 night in Sep 2023

8/10 Good

Gustaf

Liked: Property conditions & facilities, room comfort
Good location!
Good location, close to markets and the old town.
Stayed 1 night in Aug 2020

8/10 Good

Regitze

Liked: Room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

Michel

Disliked: Cleanliness, property conditions & facilities, room comfort
Très déçu l
Premièrement, ne avions réservé 3 chambres, il n'en avait que deux, ne avons du attendre.,étions supposer avoir un bureau de travail ds les chambres ,il n'y en avait pas, la propreté laissait à désirer, les chambre n'avait pas de frigo, les photos de hôtel.com date d'une autre aire, chambre surévalué.
Stayed 3 nights in Feb 2019

2/10 Terrible

Takahiro

Disliked: Staff & service, property conditions & facilities
期待したのに残念
二度と利用しない。
Stayed 1 night in Jan 2018

2/10 Terrible

margarita

Disliked: Cleanliness, staff & service, room comfort
nicht buchen, fake !
Hier nicht buchen! Achtung!! Hotel bestreitet trotz vorlage der buchungsbestatigung die Onlinebuchung! Wir haben kein zimmer bekommen! Ob wir unser geld zurück erstattet bekommen werden wir noch sehen!!
Stayed 3 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and perfect location. Dirty towels and sheets.

8/10 Good

THIERRY

Liked: Cleanliness, property conditions & facilities, room comfort
hotel correct, bon rapport qualité prix.
Hôtel récent et bien tenu. Chambre propre et tous conforts. Location vélos et scooters sur place. Personnel accueillant. Quartier calme. Bien situé.

6/10 Okay

Siri Nicoline, Oslo

Liked: Property conditions & facilities
Disliked: Staff & service
New and clean, no service
Stayed here for two nights. When we arrived we just got the key, didn't need to show any reservation papers. We found this a bit weird. The room however was nice, and we got one at the topfloor. Then again they did not clean the room Even if this was included. All together we had nice stay, and it's located only five minutes walkover from the ciy centre. Better service and the hotel would be realt good.