Shangri-La Hotels and Resorts, Kampung Gaya hotels

"Fantastic view, warm welcome from staffs, clean room condition"

"This is a very fine modern hotel located in the heart of Kota Kinabulu. We particularly appreciated the fact that it was a short walk to the restaurant row on the waterfront which offered outdoor seating and a variety of cuisines."

"We had an excellent stay at the Shangrila Rada Ria hotel. The resort is extensive, offering plenty of activities. We particularly enjoyed the spa, the reserve, the pool, horse riding, and the diverse range of restaurants, including Italian, Japanese, and Malaysian options. The staff were exceptionally friendly and helpful. Special thanks to Milhan, Erly, Yadmin, and Adeline for their outstanding hospitality. We look forward to returning again. "

"Clean room and bathroom, hot water in shower works and water pressure is gd. Convenient location"

"Fantastic sea facing, penthouse unit very close to the airport. I'm fact the infinity pool faces the runway. Superb noise insulation hence no noise of the flights taking off or landing. Convenient location for tours and couple of nice eateries nearby. Very courteous staff too👍"

"Staff friendly, close to the ferry and to Suria shopping centre. Short walk to main part of Gaya street"

"Very good."

"1. The Oceanus Shopping Mall is not fully operational. However the 3 convenient-marts along the corridor did help. 2. The bathroom walk-in closet is fantastic. More lighting in shower and vanity area will help in attending ourselves. Sofa and carpet looks pretty aged. It will be good if there’s a sofa cover (washable) to rest on, feeling more fresh and comfortable. The tv top quarter screen illumination is dark-shaded, uneven one-sided brightness. But tv channels are pretty fantastic. The phone, “At Your Service” button is not working. We have to go to front desk to order food. 3. If there’s poster/notices at the concierge corner, it’d help to remind us on local tours and attractions to explore. We overlooked some important tours. 4. Services and attentiveness are pretty sharp and impressive, by the hotel gentlemen. Especially Nizam, the Teh-Tarik guy at breakfast, the breakfast manager (i think?), the Chinese spectacled guy receiving us from Grabs, and also Suhayl. All are sincere, polite, calm, and relaxing cool vibes. And the fair big (fat?) chef, that cooked my char kway teow to “perfect” flavor, only got him once, then he’s gone! (Why?!) This is the most homely feel to us. So keep up snd well done! 5. In future, we hope for a nice developed walkway, from hotel all the way to Suria Sabah, and to Imago Mall. We do enjoy our walks. But the area’s touting activities: massage services and seafood, feels rather intrusive. Otherwise, local tours are pretty refreshing."

"Clean and nice location to go everywhere. Staff was so nice and also room was spacious and clean"