Shangri-La Hotels and Resorts, Kota Kinabalu hotels

"The relaxing environment and view. Cafe tatu menu can be improved to include authentic Malaysian cuisine . "

"1. The Oceanus Shopping Mall is not fully operational. However the 3 convenient-marts along the corridor did help. 2. The bathroom walk-in closet is fantastic. More lighting in shower and vanity area will help in attending ourselves. Sofa and carpet looks pretty aged. It will be good if there’s a sofa cover (washable) to rest on, feeling more fresh and comfortable. The tv top quarter screen illumination is dark-shaded, uneven one-sided brightness. But tv channels are pretty fantastic. The phone, “At Your Service” button is not working. We have to go to front desk to order food. 3. If there’s poster/notices at the concierge corner, it’d help to remind us on local tours and attractions to explore. We overlooked some important tours. 4. Services and attentiveness are pretty sharp and impressive, by the hotel gentlemen. Especially Nizam, the Teh-Tarik guy at breakfast, the breakfast manager (i think?), the Chinese spectacled guy receiving us from Grabs, and also Suhayl. All are sincere, polite, calm, and relaxing cool vibes. And the fair big (fat?) chef, that cooked my char kway teow to “perfect” flavor, only got him once, then he’s gone! (Why?!) This is the most homely feel to us. So keep up snd well done! 5. In future, we hope for a nice developed walkway, from hotel all the way to Suria Sabah, and to Imago Mall. We do enjoy our walks. But the area’s touting activities: massage services and seafood, feels rather intrusive. Otherwise, local tours are pretty refreshing."

"Clean and nice location to go everywhere. Staff was so nice and also room was spacious and clean"

"Everything is good. Staffs are all kind and very nice."

"Superb hotel with great location"

"Fabulous hotel in a great location, very friendly staff who couldn’t do enough for us"

"Cleanliness, all staff interaction. Overall good experience "

"Courteous staff Spacious room/flat"

"The room was spotless with staff courteous. This is my 2nd time there and my wife and I intend to make it an annual trip. "