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"Nice "

"The staff are very welcoming and efficient, especially Hazila. She is very attentive and helpful "

"Good environment "

"A nostalgic place for me since the the time the property was owned by Hilton, then Royal Adelphi and now Royals Chulan."

"Pictures were deceiving. Staff were incompetent. Messed up my booking. Instead of 2 rooms 3 nights they had 1 apartment 2 rooms. The night staff didnt understand and I had to book an extra room. Overall I had paid for an extra room that we didn’t use cause the staff didn’t know how to make the changes in the system. Place was run down and dingy. We had to change rooms cause it smelled moldy, and WC was leaking. Will not recommend. "

"I checked in and my bed side Lamp was not working. Had to call housekeeping. No hot water to bathe until I checked out two days later. When I checked in, it was 10 pm and raining. I had no help to get to my room which was in a jungle and me dragging my bag into a dark unknown. I hated it. All wet and tired. No onceirge….? Toilet paper nil. Tissue paper nil. Very scarce and basic amenities. Considering i paid for premium water front chalet. Absolute let down. Will not stay again. "

"In-house order Left over food / plate and glass was place out side the room not collect until the next day It Invites flies and birds Possible management can look on it"

"Friendly staff and an indoor restaurant. Grab available for pickup. "

"Room conditions seems a little worn down, but overall experience were great. "