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Overview of The Swiss Residence

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Deluxe Double Room, Non Smoking, Mountain View

  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

Superior Triple Room, Multiple Beds, Bathtub, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

Overall score and ratings

3.2
Rating 5 - Excellent. 1 out of 16 reviews
5 - Excellent 6%
Rating 4 - Good. 7 out of 16 reviews
4 - Good 44%
Rating 3 - Okay. 4 out of 16 reviews
3 - Okay 25%
Rating 2 - Poor. 2 out of 16 reviews
2 - Poor 13%
Rating 1 - Terrible. 2 out of 16 reviews
1 - Terrible 13%

3.9/5

Cleanliness

3.3/5

Staff & service

2.5/5

Amenities

3.2/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the property is uniquely positioned at the top of a very steep access road that requires either modern transportation or a good fitness level. Once inside you discover there's a lift only from the first floor upward. Had a bit of a faff with front office staff about the fridge not working. If you end up on the back rooms, barking dogs will make you company from 4am. Tried the restaurant and it was eye watering expensive for 4 rice and curry. the day was saved by the manager who took over from the front desk staff and by the humble always smiling porter who is there waiting to carry away your luggage
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
A short walk but up a very steep hill makes this little hotel a perfect quiet location out of central Kandy. The pool is small and it looks like some building or refurbishment is going on though we never saw men at work. The bar is basic. The higher floor rooms (which are lovely) and dining room offer great views and breakfast was excellent.
Stayed 2 nights in Dec 2018

1/5 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Huge dissapointment
We paid £200 for 2 nights in this hotel, for Sri Lanka you would expect the best for this kind of money. Whilst the room was nice we were greeted to the loudest construction work right above our head, we complained and had to wait an hour and a half before we were told the work would stop and not continue. We complained several times about no hot water or internet which we heard other tennats also Complain about also. The breakfast and food is absoloutley shocking and no sri lankan cusine is even on th menu. combined with the above left us completley let down and dissapointed with this hotel. The hotel staff were polite however we struggled to communicate with a single Member of staff which was frustrating under the circumstance. This hotel has potential to be better however untill then i would not recomend anyone stay in such an overpriced shambles
Stayed 2 nights in Dec 2017

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took our money
Our money was debited from the account and then we were emailed telling us that there was no room available. We are yet to receive our money back. Very disappointing

3/5 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed for two nights having booked late. Location is up a hill near the very large Buddha in Kandy. About 5 minutes from centre by tuk tuk Views are excellent front the elevated position. In a renovated room on third floor which was very nice and great vibe. Be advised that the hotel appears to be going through extensive renovations with the obvious implications. Staff are very good and helpful. Be great once finished as it obviously was when first built.

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