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Grand Palladium Colonial Resort & Spa All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Choose dates to view prices

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Lobby
Lobby sitting area
Beach bar
Couples treatment room(s), sauna, hot tub, steam room
Located on a private beach near Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive offers an unforgettable tropical getaway. Savor Mexican cuisine at La Adelita or unwind with a deep-tissue massage and hydrotherapy at the spa. With 6 outdoor pools, a children's pool with waterslide, Pilates classes and fitness classes to keep you active.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
The current price is S$318
includes taxes & fees
30 Sept - 1 Oct
Land view from property

On the beach

This all-inclusive property has a private beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the white sand beach. Chill out at the beach bar and savour a delicious apertif. Some on-site activities to enjoy during your trip include windsurfing and kayaking. Noteworthy nearby activities include snorkelling and scuba diving.

Exterior
Private beach, white sand, sun-loungers, beach umbrellas
What guests liked about the beach

The beach was described as beautiful, divine, and excellent with opportunities for snorkeling and swimming.

Room options

Check availability for these dates

Tonight

Sep 22 - Sep 23
Check availability for tonight Sep 22 - Sep 23

Tomorrow

Sep 23 - Sep 24
Check availability for tomorrow Sep 23 - Sep 24
Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe Single use Garden View

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Single use Garden View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
2 bedrooms
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

2 bedrooms, down duvets, minibar, in-room safe

Connecting Suite

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
2 bedrooms
Ceiling fan
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

2 bedrooms, down duvets, minibar, in-room safe

Junior Suite Poolside

8.4 out of 10
Very good
(8 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Sofa bed - single
Ceiling fan
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, pay films

Junior Suite Garden View

7.0 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Sofa bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

2 bedrooms, down duvets, minibar, in-room safe

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Down duvet
Blackout curtains
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Triple Garden View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
2 bedrooms
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Garden View

7.4 out of 10
Good
(37 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
2 bedrooms
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior with Pool View

  • 42 sq m
  • Sleeps 2

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 2

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 3

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • 37 sq m
  • Sleeps 4

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 1

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 3

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • 37 sq m
  • Sleeps 1

View all photos for Suite Luxury

2 bedrooms, down duvets, minibar, in-room safe

Suite Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Suite Luxury

2 bedrooms, down duvets, minibar, in-room safe

Suite Luxury

  • 58 sq m
  • Sleeps 2

View all photos for Suite Junior with Pool View

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior with Pool View

  • 42 sq m
  • Sleeps 3
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About the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km
  • Xel-Há Park - 16 min drive - 19.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Sports Bar Sirenis - ‬8 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Helios Restaurant - ‬3 min drive

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Luxury all-inclusive property near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars and a beach bar. With a private beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in aromatherapy, a sports massage and hydrotherapy at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include kayaking, volleyball and windsurfing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace.
Other perks include:
  • 5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Tennis courts, babysitting (surcharge) and free newspapers
  • A billiards/pool table, games and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 425 rooms offer comforts, such as 24-hour room service and furnished balconies, in addition to perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 4 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?

As of 22 Sept, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on 30 Sept, 2025 start from S$318.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Colonial Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Colonial Resort & Spa All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Palladium Colonial Resort & Spa All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Grand Palladium Colonial Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

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Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1004 reviews
Rating 8 - Good. 300 out of 1004 reviews
Rating 6 - Okay. 121 out of 1004 reviews
Rating 4 - Poor. 64 out of 1004 reviews
Rating 2 - Terrible. 66 out of 1004 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good there is plenty of restaurant options
Stayed 5 nights in Aug 2025

10/10 Excellent

Ieva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5th time at Grand Palladium Riviera Maya. Love it
Stayed 5 nights in Aug 2025

6/10 Okay

Michelle Lena

Liked: Amenities
Disliked: Staff & service
Expected a nicer beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that everyone is very attentive
Stayed 7 nights in Sep 2025

10/10 Excellent

Kiefer

Liked: Amenities
Was just great we will be back for sure
Stayed 4 nights in Jul 2025

10/10 Excellent

Zully C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful except that Resort is huge and very overwhelming with what to fo especially if traveling with young ones
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great very clean the staff is amazing very friendly and always ready to help a lot of things to do for adults and kids
Stayed 6 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service it top notch! It is very safe. I had access to most of 4 resorts! Lots of food and entertainment options.
Stayed 4 nights in Aug 2025

10/10 Excellent

Geiner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jul 2025

10/10 Excellent

David Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attentiveness of all staff in the restaurants and pools was amazing. The areas inside the buildings as well as outside were kept very clean.
Stayed 7 nights in Jul 2025

8/10 Good

Godofredo

Liked: Cleanliness, amenities, property conditions & facilities
Very good service, but the they have a social club membership, they make me waist to much of my vacation time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Anushey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the Grand Palladium Colonial Resort was absolutely perfect from start to finish. Upon arrival, we were pleasantly surprised with a complimentary upgrade thanks to booking through Expedia, which made our stay even more special. The resort itself is stunning—beautifully maintained grounds, spacious and comfortable rooms, and a wide variety of restaurants and activities to enjoy. Every staff member we encountered was welcoming, attentive, and made us feel at home throughout our stay. From the pools to the beach, everything exceeded expectations. The atmosphere was both relaxing and lively, offering the perfect balance whether you wanted to unwind or take part in activities. We couldn’t have asked for a better experience and will definitely be returning. Highly recommended to anyone considering a stay in the Riviera Maya!
Stayed 5 nights in Sep 2025

10/10 Excellent

Jo Allen Uson

Liked: Cleanliness, property conditions & facilities
Love the wildlife, quiet and eco friendly hotel. Food was amazing! It’s like a party every night. No boring hours
Stayed 3 nights in Jul 2025

10/10 Excellent

Nadzeya

Liked: Cleanliness, amenities, property conditions & facilities
We liked our
Stayed 5 nights in Jul 2025

10/10 Excellent

Aleigha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time here! The staff are wonderful and the whole resort is so stunning!
Stayed 4 nights in May 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. Cielo was very professional.
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Grand Palladium. We booked Colonial but was bumped into Kantenah and VIP guests. Being VIP guests, we got access to exclusive restaurants and lounges and concierge service. David and Cielo, our concierges, are awesome. They are always a text message away.
Stayed 7 nights in Jul 2025

10/10 Excellent

Cynthia

Liked: Staff & service, amenities, property conditions & facilities
The hoteal staff were attentive and carong from beginning to end. Very accommodating! The app for reservations is a bit misleading but the concierge at each lobby are very helpful. The servers at the restaurants provided beyond great customer service. We were surprised everyday with a treat from the person that takes care of the rooms. Sad to leave, but will be back.the food is fenomenal at the resyaurants and at the buffets! Entertainment needs a bit of work, But the beach parties are great...
Stayed 4 nights in Aug 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, endless food and drinks.
Stayed 7 nights in Mar 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very helpful. Food and drinks were good.
Stayed 5 nights in May 2025

10/10 Excellent

Kenneth Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great people, all-around wonderful resort. Facilities and restaurants were very good. Would recommend.
Stayed 6 nights in Apr 2025

10/10 Excellent

Devyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! We were well taken care of for the entirety of the trip.
Stayed 7 nights in Feb 2025

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many things. We had to change our room three times and I actually had to pay $1,000 upgrade for four rooms. The wildlife rats and raccoon monkey things running rampant all over including in the restaurants and in the lobby. Cockroaches the size of school buses. Absolutely horrible place I will never ever come here again and I suggest if you plan to you better think again. Also the staff does absolutely nothing to accommodate you. Do not stay here. Spend your good heart and money on a good place and read all the reviews before you come here. I assure you you will change your mind very quickly
Raccoon monkeys everywhere
Waterfall from ceiling in romance suite. Water was pouring down all over the floor. The air conditioner was no good and blew a tube and all the water was everywhere.
Stayed 5 nights in Aug 2025

10/10 Excellent

Emma Hong-Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was absolutely magical. I payed for transportation from the airport to the resort and also back again on my checkout date. My driver, Rocky, was so kind and helpful. The welcome at the resort was warm and check-in was seamless and fast. I was offered hibiscus water and got my wristband before being whisked away via golf cart to my room. I was upgraded to a newly renovated room. Through expedia, I had the VIP Package which included access to all 5 resorts and a special welcome sweet treat and bottle of Chardonnay. My favorite resort was TRS, the adults only section. The infinity pool was so serene and the employees would wander around handing out surprise snacks which was a lovely and personalized touch. Oswaldo and julio, concierge employees, were absolutely fantastic! They assisted me with making dinner reservations, getting bingo tickets squared away, and answering general questions! Fabulous emoloyees!! The ocean was beautiful, the food scrumptious, and the employees were 5-star! I want to come back!
TRS infinity pool surprise snack
Sushi buffet
Margarita at Main pool
Beach
Stayed 6 nights in Aug 2025

2/10 Terrible

VICKY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change our 4 rooms 3 times within our 5 night stay. Each room has multiple issues with no phone service, old and rusty, bugs, smelling like mildew, tub way too high that had us have accidents getting out. Door locks and safe not working, bathroom outlets not working, very yellow dim lights throughout, refrigerator leaking! Anything else, yes. Too many crazy animals running all over the place that would take the food right out of your plates. Never going back there again! Oh and big giants water bugs walking around the rooms and Many mosquitoes in the rooms too! Food was not good either.
Stayed 5 nights in Aug 2025

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