All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It's a lovely location—a calm bay for swimming with kids. The restaurants on the property were delicious. Nearby shopping and restaurants are within a 5-minute drive.
Rhonda
Stayed 5 nights in Jan 2024
6/10 Okay
Mary Joan
Travelled with family
19 Feb,2024
Very crowded pool areas. Not enough Cabanas or umbrellas at the beach. Booking system to secure aforementioned difficult to navigate.
Great property. Ideal for relaxing time. Beach, hot tubs, and swimming pools well maintained. Only con is that they are working on the large pool so that was not available.
Our unit was clean but very shabby and dated in decor & amenities. The view disappointing. The washing line in the bathroom didn’t even reach across the tub so was useless.
Landscaping quite lovely, very clean beaches & lagoons with plenty of room for solitude if desired.
Dining options could be better. We preferred to dine off site where quality/variety of menus/food and shopping were much better.
Our unit was shabby and tired looking. Overlooking a parking lot. No view.
Dining options were not very good - undercooked, overcooked and not the freshest.
The hotel towers are REALLY spread out and inconvenient. The hotel is actually a time share community and a little old. The lagoon is really nice and a calm safe place for swimming.
The rooms are not sound proof at all, so you can hear people in the next room clearly which is really annoying. The balconies are really small. I would not stay here again.
The resort is nice but the staff at the market are unpleasant. Asking for an empty coffee cup is a big deal and the server insisted on giving me a water plastic cup to use for hot coffee. Even offering and paying $0.80 for is a big deal. Service at the Four Seasons next door is way better.
The room is not as described. The property should take down the "mountain view" description when there's no view at all! It was not worth paying $464/night with a garage view! I felt decieved because my reservation says mountain view. I tried to talk to someone why i have a garage view instead of a mountain view and i was told "its not mountain view but rather mountain side" so i went back to my reservation to double check and it clearly says "mountain view". So the room description on their website is a total lie.
A beautiful property but for me it was a bit confusing getting around. Not sure there is a better way but clearer signage in elevators could be a start. We spent lots of time going in and out of elevators trying to find the right floor for parking and other things. The lagoons were very nice as were pools. All staff were very nice.
Beautiful place to stay, lovely room and accommodating staff. My only complaint we paid for a partial ocean view and we barely could see the ocean we had a view of the pool they were remodeling that was disappointing but we would stay here again it’sa very nice place
Neru simo
Stayed 5 nights in Oct 2023
10/10 Excellent
Mike
Travelled with family
10 Oct,2023
Liked: Property conditions & facilities
Just a beautiful property. Loved our accommodations.
Great property, superb grounds and pool/beach area. Be warned (and you will get an email to this effect), that despite booking an ocean-view room, you may not get one (preference given to owners).
Beautiful resort, the beach and lagoon are amazing. Food was good. Only thing we didn’t like is we reserved a Mountain View room and ended up being put on the parking level floor below ground with no view at all. Other than that it was a great stay
Second time staying here and each time was nothing less than amazing. The stuff is great, the bar by the pool has amazing drinks. Perfect for kids or if you just want to relax.
Maria Eduarda
Stayed 3 nights in Sep 2023
6/10 Okay
Robert William
Travelled with family
9 Sept,2023
First I payed extra for a ocean view and I was put on the 4th floor facing a pool under construction. I was told it is ocean side of the hotel and that is what you get. They don’t allow late checkout so they give you a temporary pass for the locker room but that is being remodeled with the pool so we where told to change on the public bathroom. For the money this is not an accommodating place.
Gorgeous location. Amazing Sunsets, calm inlet (great for Kids), nice strand to walk, a fair number of Restaurants and a nice Golf Course 5 minutes away.
Everything about this hotel was great: beautiful rooms, clean and unique, wonderful beach, friendly staff and a perfect location! They made our stay so enjoyable and comfortable. We are coming back next year again!
Access to multiple pools and a private beach. Areas were clean. Staffs were attentive and friendly. Location was a bit remote with a short drive to nearby grocery stores.
The property exceeded our expectations and made our vacation memorable.
William
Stayed 8 nights in May 2023
10/10 Excellent
Judy
Travelled with family
24 May,2023
Liked: Cleanliness, room comfort
Fabulous Stay
It was so much fun! 3 different pools! The costumer service is so good. Everyone is so nice. We used the beautiful outdoor grills to BBQ! Our Granddaughter turned 2 on this stay. She loved it. Has a shallow sand area for her to play. They have a slide so dark and fun!!
Great property - great service and food - would have liked it if the restaurant opened earlier (we’re from Texas so 8 am is 1 pm for us) but that’s our problem haha - highly recommend!