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Reviews of Karuizawa Pension Satou no Nukumori

2.5 out of 5
Karuizawa Pension Satou no Nukumori
1323-283 Nagano, Karuizawa, Nagano-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 147 reviews" "
Rating 8 - Good. 73 out of 147 reviews" "
Rating 6 - Okay. 22 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 2 out of 147 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and cosy
Loved the service. Loved the room. Would have liked espresso coffee (instead of just instant) as a breakfast option. And xxxl size slippers.
Stayed 1 night in Jan 2024
Response from 佐藤のぬくもり　担当高山 on 13 Mar,2024
軽井沢ペンション佐藤のぬくもりにご宿泊いただきありがとうございました！サービスやお部屋を気に入ってくださりありがとうございます！とても嬉しいです！これからもお客様の意見を取り入れていけるよう最善を尽くしていきます！是非またのご宿泊を心よりお待ちしております(**)

4/10 Poor

Yan kwong

Disliked: Cleanliness, property conditions & facilities, room comfort
Dangerous building
The building is not good. The setting of the room is not up to the standard of a motel. The tv set blocked part of the door of the bathroom. The wall, the window has stains. The shower did not have it own pipeline. The extension cord is dangerous as there is no electrical outlet for your phones.
Stayed 2 nights in Oct 2023
Response from 佐藤のぬくもり　担当上野 on 3 Dec,2023
この度は不快な思いをさせてしまい申し訳ございません。改善していきます！

8/10 Good

Jesse

Stayed 1 night in Apr 2022

8/10 Good

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

10/10 Excellent

KARMELA

Travelled with group
Liked: Cleanliness, staff & service
Kind and helpful staff. Very thoughtful, too! 😍
Stayed 1 night in Dec 2021

10/10 Excellent

Thessa Marie, Tokyo japan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staft is so kind , complete amenities Very clean surounding & good taste of good .
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Charm
I arrived at night. The minor road leading to the hotel was dark and google maps gave an unnecessarily roundabout route. In the daylight I found the environs to be pleasantly rustic and quaint. The front desk staff was so kind and warm despite my limited Japanese ability and his limited English. It was the middle of winter, the whole hotel was warm, clean and cozy. There were several tea points located throughout the hotel; they were abundantly stocked with good quality supplies. My twin room spacious, well-lit, and cozy.
Stayed 3 nights in Dec 2019
Response from さき on 28 Mar,2020
Thank you for your stay. We will make every effort to satisfy our customers. I'm looking forward to seeing you again.

8/10 Good

Kazumi

Travelled with family
Liked: Staff & service
In wooded area
Stayed 1 night in Oct 2019
Response from さき on 28 Mar,2020
Thank you for your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is a 10 minute walk from Karuizawa Station which is a little bit far if there is fresh snow on the streets, but otherwise okay. Our room had a heater, however it was too powerful so we had to turn it off periodically - we could not adjust it to be weaker. This meant that we turned off the heater when we went to sleep at night, which meant that it got extremely cold.
Stayed 1 night in Jan 2019
Response from さき on 28 Mar,2020
Thank you for your stay. Sorry for the inconvenience. We will consider measures against this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel close to train station and old karuizaw
The hotel stuff are very nice. The bike rental only 500 yen a day. The only complain is the noise from the bathroom in my room, kind like the water draining into pipe, never heard this type noise from other hotel, i am ok with the noise during the daytime, but it happened while i was sleeping. other than that very thing is good. a nice hotel for the price.
Stayed 3 nights in Nov 2017
Response from さき on 28 Mar,2020
Thank you for your stay. Sorry for the inconvenience. We will take measures against the problem. looking forward to seeing you coming again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Audrey, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay, friendly staff, living like a local!
The room is small but enough for three people. Bed was comfortable enough and everything seems to be a little bit old vintage style, we actually kinda like it! I don't mind the public bathroom, it's a bit clunky but fun experience!
Very vintage outlook:)
Response from さき on 28 Mar,2020
Thank you for your stay. looking forward to seeing you coming again.

6/10 Okay

Josephine

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel a little run-down with basic rooms, no en-suite bathroom. Sharing bathroom and toilets ok if hotel is not busy. Language can be a problem as staff do not speak much English. Hotel site is off main road so not that easy to find.
Response from さき on 28 Mar,2020
Thank you for your stay. Sorry for the inconvenience. We will make every effort to satisfy our customers. looking forward to seeing you coming again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights. Nice staff, nice dinner and traditional Japanese breakfast. Staff are so sweet to give me a leave to the outlet mall on the rainy day. And drove me to the station on my departure. Though they cannot speak very much English, still help me and introduce places for me to walk around.
Response from さき on 28 Mar,2020
Thank you for your stay. We will make every effort to satisfy our customers. I'm looking forward to seeing you again.

6/10 Okay

Asa

Liked: Staff & service

10/10 Excellent

みえ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 佐藤のぬくもり　担当高山 on 13 Mar,2024
軽井沢ペンション佐藤のぬくもりにご宿泊いただきありがとうございました！軽井沢でお過ごしになられていかがでしたでしょうか快適な時間を過ごして頂けていたら幸いでございます。またお越しいただいた際には是非軽井沢のおすすめ観光スポットなどご提案させていただきお客様の思い出作りのお手伝いをさせてください(**)スタッフ一同心よりお待ちしております！

8/10 Good

Hana

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
要望に柔軟に対応していただき非常に助かりました。
Stayed 1 night in Feb 2024
Response from 佐藤のぬくもり　担当高山 on 13 Mar,2024
軽井沢ペンション佐藤のぬくもりにご宿泊いただきありがとうございました！お客様のご要望にお応えさせていただいた事でお客様をお助けすることが出来て私達も嬉しく思います。これからもお客様のご要望に柔軟にお応えし、快適に過ごして頂ける宿作りを行い続けていきます！またお越しいただいた際には、気兼ねなくご相談下さいませ(**)またの宿泊をスタッフ一同心よりお待ちしております

10/10 Excellent

やすこ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿の方が親切に対応してくださり、感謝します。
Stayed 2 nights in Jan 2024
Response from 佐藤のぬくもり　担当高山 on 13 Mar,2024
軽井沢ペンション佐藤のぬくもりにご宿泊いただきありがとうございました！お客様が快適に過ごすことが出来て本当に嬉しく思います！まだまだではございますがこれからより一層お客様に温かい場所と思っていただける様に精一杯努めて参ります！次回軽井沢にいらっしゃった際には軽井沢のおすすめスポットなどご案内させてください！

10/10 Excellent

Keiko

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
お世話になりました。スタッフの感じがよく、気持ちよく過ごせました。夜に駅や飲食店から送迎してくださり大変助かりました。お風呂も大きくてくつろげました。ありがとうございました。
Stayed 1 night in Dec 2023
Response from 佐藤のぬくもり　担当高山 on 13 Mar,2024
軽井沢ペンション佐藤のぬくもりにご宿泊いただきありがとうございました！ご返信が遅くなってしまい申し訳ございませんお客様が快適に過語すことが出来て、くつろいで疲れを癒すことができてとても良かったです！嬉しいお言葉をありがとうございます！またお越しいただける際にはお客様と沢山楽しい時間を過ごし思い出の共有をさせてください！スタッフ一同心よりお待ちしております

8/10 Good

Chun Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able to feel the "warmth" of the hotel
Good experience: The staff are very nice and talkative. We feel safe and comfortable. We were assigned to a room upstairs, and they helped us to pick up the luggage, and care us about the cold weather. Although you need around 10 min walk from JR Karuizawa station, they may offer you a ride if they are free. Improvement area: Our room got inadequate power socket. Although you may ask for borrow power supply, it would be even better if they can actively offer the power supply for customers with this issue.
Stayed 3 nights in Oct 2023
Response from 佐藤のぬくもり　担当上野 on 3 Dec,2023
ご宿泊ありがとうございました！電気のソケットなど足りない部分に対してのアドバイスもありがとうございます！改善していきます！

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Location and cost are reasonable
Good choice if solely considering cost and location. I walk there within 12-15 minutes from train station.
Stayed 1 night in Oct 2023
Response from 佐藤のぬくもり　担当上野 on 3 Dec,2023
ご宿泊ありがとうございました！ぜひまたお越しくださいませ！

6/10 Okay

メイコウ

Disliked: Cleanliness, property conditions & facilities
それ以上期待するとがっかり
Stayed 1 night in Oct 2023
Response from 佐藤のぬくもり　担当上野 on 3 Dec,2023
ご宿泊ありがとうございました！至らない部分も多く不快にさせてしまった部分は申し訳ございません。

2/10 Terrible

Shinobu

Stayed 2 nights in Sep 2023

10/10 Excellent

TOSHITAKA

Stayed 1 night in Aug 2023

10/10 Excellent

さおり

Stayed 1 night in Aug 2023

6/10 Okay

MIE

Travelled with family and small children
ウォーターサーバーが廊下に設置してたのが良かった。
Stayed 2 nights in Aug 2023

8/10 Good

KAZUHIRO

Stayed 1 night in Aug 2023

8/10 Good

masato

Stayed 2 nights in Jul 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Tatsuya

Travelled with family
Liked: Cleanliness, staff & service
若いスタッフの皆さんが親切にしてくださいました。ウォーターサーバーなど、アメニティも充実しています。 古い建物なので仕方ないですが、廊下や隣室の話し声、足音、ドアを閉める音などが大きく響き、安眠はなかなか難しいです。
Stayed 1 night in May 2023

10/10 Excellent

じゅんこ

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Adachi

Stayed 5 nights in Jan 2023

8/10 Good

FUSAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
特に有りません。滞在者のニーズに対して、出来るだけの事をしてくださるペンションスタッフの方々です。
Stayed 2 nights in Jan 2023

10/10 Excellent

TAIMU

8/10 Good

FUSAE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プロで洗練されたサービスではなく、心のこもったおもてなし
今回で3回目のリピート宿泊です。 朝食ベジ対応、許される範囲での送迎サービス、ありがたいです。いつまでもコンディションを維持するのは大変ですが、プロで洗練されたサービスではなく、心のこもったおもてなしをありがとうございます。
Stayed 2 nights in Dec 2022

4/10 Poor

Noriko

Travelled with family
Disliked: Property conditions & facilities
部屋の中がピンクに塗られていて、流石に50代夫婦には恥ずかしかったです。調子良く別料金で1泊２名で17000円越えは、施設の古さからいっても高過ぎます。 アメニティは、ふんだんに使えるのは嬉しいですが、使い捨てプラスチックが多用されているのは、あまり感心できません。
Stayed 1 night in Sep 2022

10/10 Excellent

TOMOHIKO

Stayed 2 nights in Sep 2022

8/10 Good

りょう

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の壁紙の色が独特で良かったです
Stayed 1 night in Aug 2022

8/10 Good

宏彰

Stayed 1 night in Aug 2022

8/10 Good

Takanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

ひかり

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
スタッフさんがとても丁寧でした。お部屋も綺麗。
Stayed 1 night in Jul 2022

8/10 Good

FUSAE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
本来はもう一泊する予定だったのが一泊短くした。やはりベッドのクッションが硬い、ギシギシするので、気になって、慣れなかった。深夜駐車場、屋外で、飲酒？宿泊者が騒いで来た、少々びっくりした。朝食に納豆が欲しかったです。
Stayed 2 nights in Jul 2022

8/10 Good

KATSUTOSHI

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
防音不備
夜中に大きな話声で寝れなかった
Stayed 1 night in Jul 2022

8/10 Good

Maki

Stayed 1 night in Jun 2022

8/10 Good

ATSUHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティが充実していて良かったです！
Stayed 1 night in May 2022

10/10 Excellent

Shinichi

Travelled with family
Liked: Cleanliness, staff & service
送迎とても助かりました。 また利用させていただきます。
Stayed 1 night in Apr 2022

8/10 Good

MIKA

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

10/10 Excellent

NAOKO

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022