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Reviews of TRYP by Wyndham Kassel City Centre

TRYP by Wyndham Kassel City Centre
Erzbergerstrasse 1-5, Kassel, HE

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 341 reviews" "
Rating 8 - Good. 128 out of 341 reviews" "
Rating 6 - Okay. 104 out of 341 reviews" "
Rating 4 - Poor. 35 out of 341 reviews" "
Rating 2 - Terrible. 10 out of 341 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights to attend the Christmas markets and see a few museums. Was easy to walk to these. Room was quite large for European standards. Breakfast was varied and quite filling. Will stay again when the need arises.
Stayed 3 nights in Nov 2023
Response from Ihr Team vom TRYP by Wyndham Kassel City Centre on 5 Dec,2023
Dear Alan,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our spacious rooms provided you with the comfort you expected. It's wonderful to know that the variety and quality of our breakfast buffet added to your positive experience. We eagerly await the opportunity to serve you again in the future.We hope to see you again in the future.Kind regards,Ihr Team vom TRYP by Wyndham Kassel City Centre

6/10 Okay

Newton

Stayed 1 night in Sep 2023
Response from Ihr Team vom TRYP by Wyndham Kassel City Centre on 27 Oct,2023
Dear Newton, We value your feedback concerning your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to be able to welcome you again.Best regards,Ihr Team vom TRYP by Wyndham Kassel City Centre

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from TRYP by Wyndham Kassel CIty Centre on 13 Mar,2023
Vielen Dank für die toll Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here.
This hotel is located in a sketchy area, with an "adult entertainment club" across the street. I was very closely approached by one man for money and another man followed me into the hotel after obnoxiously whistling behind me. My towel was placed back on the rack after I had used it. This was really gross. Perhaps the most unprofessional thing was when the staff did NOT honour my request for a wake-up call TWICE. One day they phoned over 40 minutes later and on the day of my departure I could have missed my train since they NEVER CALLED. The woman with the blond hair never apologised about these errors and needs to work on her customer service skills. The young man with Syrian heritage was kind and professional. He is the only reason why I am not giving this hotel the lowest rating.
Stayed 5 nights in Oct 2022
Response from TRYP by Wyndham Kassel CIty Centre on 7 Feb,2023
We are feeling sorry that you didn't liked your stay at our hotel. We have taken note of your comment and will try to be even better next time.

8/10 Good

CHUNG FUN

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from TRYP by Wyndham Kassel City Centre on 12 Jun,2022
Dear Guest, thank you for the nice rating. We would be happy to welcome you as our guest again soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was in the middle of the city and action. The room was very plain.
Stayed 1 night in Jul 2021
Response from FOM on 6 Aug,2021
Dear guest, Thank you very much for taking the extra time to evaluate. Kind regards from Kassel

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2019
Response from Manager on 16 Dec,2019
Sehr geehrter Gast, vielen Dank für Ihre Bewertung und die Zeit die Sie sich dafür genommen haben. Herzliche Grüße aus dem TRYP by Wyndham Kassel City Centre

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Oct 2018
Response from Manager on 29 Oct,2018
Dear guest, thank you for your taking time to give a rating and to your stay at our Hotel. Best regards from the TRYP by Wyndham Kassel City Center

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Looks like a very Old Hotel. The staff is excellent and friendly. Rooms were not good
Stayed 1 night in Oct 2018
Response from Manager on 29 Oct,2018
Dear guest, thank you for your taking time to give a rating and comment to your stay at our Hotel. Best regards from the TRYP by Wyndham Kassel City Center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timeless classic of a property. Well kept by the staff with great service.
Stayed 3 nights in Oct 2018
Response from Manager on 29 Oct,2018
Dear guest, thank you for your taking time to give a rating and comment to your stay at our Hotel. Best regards from the TRYP by Wyndham Kassel City Center

8/10 Good

Conrad

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from Manager on 2 Aug,2018
Dear guest, thank you for your taking time to give a rating to your stay at our Hotel. Best regards from the TRYP by Wyndham Kassel City Center

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not impressed
Very dated rooms and no Airconditioner
Stayed 4 nights in Jun 2018
Response from Manager on 8 Jul,2018
Dear guest, thank you for your taking time to give a rating and comment to your stay at our Hotel. Best regards from the TRYP by Wyndham Kassel City Center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Manager on 8 Jun,2018
Sehr geehrter Gast, vielen Dank für Ihre Bewertung und die Zeit die Sie sich dafür genommen haben. Herzliche Grüße aus dem TRYP by Wyndham Kassel City Centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
My train to berlin was cancelled and I needed a bed so I booked tryp at kassel.i had a nice greeting and a quick and easy check in.i had a beer and something to eat at the buffet which was very nice.my room was spacious,clean and comfy.the WiFi wasn't the best but overall stay was very pleasant. thank you
Stayed 1 night in Oct 2017
Response from Sales on 6 Nov,2017
Dear Guest, thank you for taking time to give a rating and comment. Thank you for your kind words. Kind regards from TRYP by Wyndham Kassel City Centre

4/10 Poor

kunal, chicago, IL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Seriously in need of updating
The room was small, dark, with a strong musty smell. It is really a single-bed room, where they convert the sitting thing into a second bed. The hotel belongs to a different time period, and unless you find it quaint, you will find it depressing.
Stayed 1 night in Aug 2017
Response from Manager on 6 Sept,2017
Dear guest, thank you for taking time to give a comment and rating. Our single rooms have single beds. Our double rooms have classic german double bed with seperated Matrasses, but can not be seperated. For these we have single rooms with sofa beds, but these are better for kids. Kind regards from Kassel

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found a room available at the Wyndham when other lodgings fell through, and the night manager was kind enough to arrange for the second night as well. Overall, the service was genuinely friendly. The rooms were maybe more shabby than chic, and the room I was in faced the outdoor area of a bar, so somewhat noisy, but the art deco ground floor is a real jewel.
Stayed 1 night in Jun 2017
Response from Sales on 28 Jun,2017
Dear Guest, thank you for taking time to give a comment and rating. Kind regards from TRYP by Wyndham Kssel City Centre

6/10 Okay

Jose, SF Bay Area

Liked: Staff & service
Stay in Kassel
The room was very dated, WiFi was slow. Only positive was the proximity to the train station. I've stayed at other TRYP hotels and this did not meet expectations.
Response from General Manager on 7 Aug,2016
Dear Guest, thank you for giving these helpful comment to your stay. We take these to check the situation. Kind regards

8/10 Good

John, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first visit to Kassel
Very friendly staff and a nice spacious hotel. Great facilities and very well priced. Neighbourhood appeared a little run down. However we had secure parking and were close to town for bars and restaurants. Perfect for our needs.
Response from Sales on 7 Jun,2016
Dear Guest, thank you for taking time to give a comment. We appriciate your kind words. Kind regards from TRYP by Wyndham Kassel City Centre

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sales on 8 Jun,2016
Dear Guest, thsnk you for taking tim to give a rating to our Hotel. Kind regards from TRYP by Wyndham Kassel City Centre

6/10 Okay

John, Cannock

Liked: Cleanliness
Just 'OK'
Hotel was 'ok' Was very 'original' in it's fixtures / fittings / decor, but clean and well maintained. The corridors were a bit dingy and creepy... reminded me of American Horror Story Hotel. The staff were friendly and helpful, the breakfast was good and it wasonly a short walk to the centre of Kassel. I was on business and needed the wifi to work, and that was a little unreliable and I was disappointed that the restaurant was not open for dinner, as after a long drive, I just wanted to drop my things and eat in the hotel, but had to go out searching for food. So.. all round it was just 'ok'
Response from Sales on 7 May,2016
Dear guest, thank you for taking time to give a comment to our hotel. We appologise for not offer a snack in the eveneing on your arrival day. Our hotel is serving bed and breakfast, bur is offering cold snacks in the evening. There is no restaurant where you can choose warm menu. We will check why there was no offer of a cold snack when you stayed. We are very sorry for this inconvenience. Kind regards from TRYP by Wyndham Kassel City Centre

8/10 Good

Ed, d

Liked: Staff & service
Nice hotel it hold
Good, the old is nice but old, nice more parking space and carpet upgrade.
Response from Manager on 6 Jan,2016
Dear Guest, thank you for taking time to give a comment and rating to our Hotel. Kind regards from TRYP by Wyndham Kassel City Centre

6/10 Okay

TashaP

Liked: Staff & service
Disliked: Room comfort
Nice if you don´t stay there in the Summer
The hotel itself is old and charming, the staff was very friendly. The rooms hallways give a bit of a `The Shining` vibe, which we actually found very amusing. The breakfast buffet was plenty and the staff was always ready to get something if anything was missing. Our biggest problem was that we went there in the summer time and there is no AC in the rooms. It was so hot and didn´t cool down until about 3am the next morning.

6/10 Okay

fahad

6/10 Okay

David, Aachen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but dated
Dated hotel but friendly staff. The hotel is average condition there are better ones in Kassel. Location is ok but they only tell you there is a parking charge when you leave the hotel. That apart would stay there again in business but would not be my first choice
Response from Sales on 11 Feb,2015
Dear guest, thank you for taking time to give a rating and helpfull comments. We will train our staff, to give better information about own and public parking fees. Kind regards from TRYP by Wyndham Kassel City Centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel
The hotel is nice, close to the city center - room was big and clean
Response from Sales on 11 Dec,2014
Dear guest, thank you for spending tim to leave a comment and rating to our hotel. We apriciate your kind words. Kind regards from TRYP by Wyndham Kassel City Centre

10/10 Excellent

Dai, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kassel Hotel
Awesome hotel cant fault it. I always try to stay here when visiting Kassel
Response from Sales on 26 Sept,2014
Dear Guest, thank you so much for your kind words and the nice rating! Kind regards from TRYP by Wyndham Kassel City Centre.

6/10 Okay

Verified traveller

Liked: Staff & service
Not a bad place to stay
We only did one night, it was an OK place to stay seems to be in a shady part of town. There was fighting going on at 0300 hrs which was disturbing. Overall it was just OK.
Response from Sales on 22 Aug,2014
Dear Guest, thank you for your time to give a rating and that helpfull comments. We take it to overwiev the flooring and fix it. Kind regards from TRYP by Wyndham Kassel City Centre

10/10 Excellent

Solo Female Adventurer

Liked: Cleanliness, staff & service, room comfort
Clean, polite hotel
The staff was very polite and helpful and remembered me when I returned. Ask for a room higher up to avoid some of the street noise. Great Hotel. I'd come back again for sure.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Hotel in Central Kassel
Had room #6 next to busy road and room did not have AC so the windows had to be open at al times, VERY loud traffic noise.
Response from Sales on 12 Jun,2014
Dear Guest, thank you for taking time to leave a rating to our hotel. Kind regards from TRYP by Wyndham Kassel City Centre

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Tryp Kassel
It is an old hotel with a new Tryp sign on the wall. Room dated but clean. Receptionist was very helpful, gave me information in English about sights, trams and busses that she looked up on the internet for me.
Response from Sales on 26 Jul,2014
Dear guest, thank you very much for the time you spent to leave a rating and comment to our hotel. Kind regards from TRYP by Wyndham Kassel City Centre

6/10 Okay

Jordan, Asia

Disliked: Property conditions & facilities
OK hotel
OK stay with ok staff service. They have their own car park which is just outside the hotel which is a plus. The elevator did not work on the day we checked in. The place looked like it needed an overhaul to the modern era....
Response from Sales on 31 May,2014
Dear Jordan, thank you for your kind words. We are very sorry for the technical issues during your stay. Kind regards your Team from Tryp by Wyndham Kassel City Centre

8/10 Good

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay for a quick city visit; it was quiet but comfortable, and the games room was entertaining to use at 3am!
Response from Sales on 5 Feb,2014
Dear Guest, many thanks for your visit to our house and your review. We are very pleased that you have enjoyed your stay in our hotel and the game room We are looking forward to welcome you back. With kindest regards from Kassel Your TRYP by Wyndham Kassel City Centre

8/10 Good

phihongsu, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The room was unexpectedly spacious and the hotel was just a short walk from the train station. It's located near museums and shops at Konigsplatz, and the staff were helpful with providing a map of the city. I'd stay here again.

8/10 Good

Amadia, South Africa

Liked: Cleanliness, room comfort
Centrally located and clean
Close to the station and walking distance from anywhere you want to go. Will definitely stay there again!

6/10 Okay

Remy, UK

Disliked: Property conditions & facilities, room comfort
Close to the train station
Ok for 1 night but not up to the standard of TRYP hotels I've been to.

6/10 Okay

John, United States

Disliked: Property conditions & facilities
So, so
The hotel is located in a bad neighborhood. The upkeep of the hotel could certainly be improved. The area in the main lobby has some old charm character, but that is about it.

8/10 Good

Dorsch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kassel Documenta Hotel - with great Internet Acces
Enjoyed the Hotel, room was an older style, but very clean and nice.

8/10 Good

Valentine, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel should have fast(er) internet
Good hotel, but wireless Internet connection is very very slow and you cannot stay more than 3 or 4 minutes connected. If you are going to do business in Kassel and looking for place to work, this is not hotel for you. -- Also, 12 euro for not too exciting breakfast is way way overpriced.

6/10 Okay

Verified traveller

Disliked: Room comfort
No air conditioning
No air conditioning. If open window to cool room, noise from the street is loud. Charge of $1/minute for calls to the US.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Nice bathroom and clean. Mattress old, no air conditioning, one fan, dirty carpeting, halls and elevator need cleaning. Staff was indifferent. Could not provide a map of area.

8/10 Good

jayc, hong kong

Liked: Cleanliness, property conditions & facilities, room comfort
Get a little more than you pay for.
For a cheap hotel, it's pretty decent. Free wifi, nice lobby to lounge in, spacious clean room. You're not paying much, but get a decent amount for it.

10/10 Excellent

Skyskier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price, close to the train station
Front desk service is excellent. Breakfast was expensive but good. Rooms are comfortable (we were on the quiet side). The local area is a little sketchy but we felt safe - but definitely would be concerned about bringing children and teenagers to this area.

8/10 Good

Joe, Lincoln, UK

Liked: Cleanliness, staff & service, room comfort
Good basic hotel in a convienient loaction
Good location near to the train station, limited on free on-street parking nearby. Hotel is a little dated but still more than acceptable, clean with friendly staff. Hotel didn't have your booking when we arrived but quickly sorted it out and allocated a good room.

6/10 Okay

Val, England

Liked: Cleanliness, property conditions & facilities, room comfort
Grand hotel, poor location
This hotel is clean and friendly, with reasonably well presented rooms. However, it is way out of the town, in quite a rundown area, close to the local strip club and Lolita's cafe. There is not much else near it. On the plus side, it has a reasonable bar, and a free pool table as well as a chess set.

8/10 Good

Anonymous

Friendly staff and good location
Friendly staff and good location but pretty average facilities & rooms. Hotel s located close to several night clubs so you get all of the noise of the patrons leaving late at night and early morning. Is located some distance from Messe

8/10 Good

Michael, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Not for everyone, but we liked it
This hotel is a good example of the sort of older, a bit run-down hotels that are all over Europe. While not a dump, it lacks A/C, has a fuzzy small TV, parking is on the street, they charge for Internet and the restaurant was closed except for breakfast. Large room, tiny shower. The Domus backs onto a fascinating Bohemian alley, where the dance club was open until dawn. We didn't mind, but many might have not appreciated the techno beat. While the neighborhood was definitely not family orientated (strip club half a block away), it seemed safe. The hotel staff was very nice and the lobby charming, with a genuine lending library. The bottom line - this place would be very over-priced in America. Most of the hotels we stayed in during this trip were largely empty, but the operators solution seems to be to raise rates?

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis / Leistung = Top Charmantes, kleines Hotel :)
Stayed 1 night in May 2024
Response from Ihr Team vom TRYP by Wyndham Kassel City Centre on 20 May,2024
Wir freuen uns sehr, dass Sie mit der Sauberkeit Ihres Zimmers und dem Zustand unseres Hotels zufrieden waren. Es ist immer unser Ziel, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es erfüllt uns mit Stolz, dass unser Service Ihre Erwartungen erfüllt hat.Auch Ihre Wertschätzung der Zimmerausstattung ist für uns eine schöne Bestätigung, dass wir auf dem richtigen Weg sind, um unseren Gästen Komfort und Bequemlichkeit zu bieten.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Ihr Team vom TRYP by Wyndham Kassel City Centre

8/10 Good

Carina

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ihr Team vom TRYP by Wyndham Kassel City Centre on 6 May,2024
Liebe Carina,vielen Dank für Ihr positives Feedback!Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Mit freundlichen Grüßen,Ihr Team vom TRYP by Wyndham Kassel City Centre

10/10 Excellent

ANDREA

Travelled with partner
Liked: Staff & service
In die Jahre gekommen
Stayed 1 night in Apr 2024
Response from Ihr Team vom TRYP by Wyndham Kassel City Centre on 24 Apr,2024
Sehr geehrte Andrea,vielen Dank für Ihre Bewertung!Es freut uns sehr, dass Sie mit unserem Service zufrieden waren. Wir legen großen Wert darauf, unseren Gästen einen erstklassigen Service zu bieten.Wir nehmen zur Kenntnis, dass Sie die Sauberkeit des Zimmers und den Zustand des Hotels als durchschnittlich empfunden haben. Wir möchten Sie versichern, dass das Tryp By Wyndham Kassel City Centre stets bemüht ist, unseren Gästen ein sauberes und komfortables Ambiente zu bieten. Wir bedauern, falls wir diesbezüglich nicht ganz Ihren Erwartungen entsprochen haben.Nochmals danken wir Ihnen für Ihre Rückmeldung und hoffen, Sie bald wieder willkommen heißen zu dürfen, um Sie von der Qualität unseres Hauses vollends zu überzeugen.Hoffentlich können wir Sie in der Zukunft von unserem Haus überzeugen.Freundliche Grüße,Ihr Team vom TRYP by Wyndham Kassel City Centre