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"The room wasn't cleaned. The amenities weren't stocked. The front desk gave incorrect information. I was consistently served dirty water. The water supply was cut off. Access to amenities was severely limited. "

"This property was fantastic! Everything was extremely clean, the staff was friendly and it was within walking distance to a small convenience store as well as the beach and other restaurants. I would highly recommend this property!"

"Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise! "

"Everything is good"

"Overall great property! Very friendly staff who helped us with an earlier check-in and checkout time when things came up. The pool was great and it’s a great location/beautiful property and value for the cost was amazing. There were a lot of bugs in our place and the water was shutoff for a day and communication around that could have been better but I recommend this place 100%"

"A tiny little view of the beach over the top of solar panels. Love the location and the staff"

"Great renovated rooms! Clean, love the decor. Only downside was there were only two drawers for storage. Would have been nice to have more. Recommend getting a room on 4th or 5th floor. Views were gorgeous!"

"Absolutely terrible. I had to wake up every morning and line up at 6:15 am to get pool chairs. The hotel charges for beach chairs which I never encountered with other hotels. The staff is not so friendly, especially the concierge named "Sharp" (?) that she should not be in this business. The restaurants including Loulu were overpriced with not so great food. I live in OC, CA and we have an access to beach and we have a pool at home. If I have to line up in the morning to reserve pool chairs and pay for beach chairs, I don't know why we had spend so much money to stay at this hotel."

"It was just... okay. Friendly staff, room was average, kinda dated, location was great, easy to find. For what you pay I'd expect a nicer experience but I guess everything in Hawaii is outrageously expensive. Wifi also didn't work which they kindly refunded the hotel fee for, but still, I wasn't impressed. "