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Reviews of Amberton Hotel Klaipeda

4 out of 5
Amberton Hotel Klaipeda
Naujojo Sodo Str. 1, Klaipeda

Reviews

7.6

Good

Rating 10 - Excellent. 111 out of 491 reviews" "
Rating 8 - Good. 220 out of 491 reviews" "
Rating 6 - Okay. 101 out of 491 reviews" "
Rating 4 - Poor. 39 out of 491 reviews" "
Rating 2 - Terrible. 20 out of 491 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce, Sparks

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near old town and harbor. Very nice room.
Stayed 2 nights in Jul 2023

6/10 Okay

Dariusz

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

Egidijus

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Renata

Travelled with group
Liked: Cleanliness, staff & service
Reception staff was very nice and helpful. Hotel itself in good location,but needs upgrade -carpets are outdated, sockets were falling off the walls.
Stayed 3 nights in Nov 2022

8/10 Good

Kelly

Stayed 1 night in Aug 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Optimal location, ok hotel
The location of the hotel made it easy for me to view the Sea Festival parade and to access the festivities. Parking was inexpensive and on-site, and staff was friendly. The fitness club was closed early on Saturday, so I couldn't use the pool or get a work-out, which is a shame because it looked like an excellent facility. The massage was very good and not costly, and again very convenient. The Sky Bar is a pleasure for the view and not expensive, even if the 1664 beer is not the genuine article. The room was not cleaned during my two-day stay. The elevators are old, creaky and small.
Stayed 2 nights in Jul 2022

6/10 Okay

Tim

Business traveller
Hotel in need of remodel!
This is a difficult hotel to give a review off! This hotel is in need of a refresh. If you get a room with a view it is beautiful but the room is tired. Staff was OK lotta new staff so things are mixed up like giving reservations for the wrong rooftop restaurant. Having to change rooms because one room is so hot. For a four-star hotel breakfast was for like a three star hotel I basically only eat and stay what’s the time in four star hotels. I did love the view and the location was nice I just hope they refresh the Hotel soon.
Stayed 3 nights in Apr 2022
Response from Beatričė / Amberton Front Office Manager on 30 May,2022
Dear Tim, We would like to thank You for your detailed feedback. We apologize for the inconveniences. We will certainly take note of the comments made. We look forward to seeing you when you return to Amberton Hotel Klaipėda.

10/10 Excellent

Piotr

Stayed 1 night in Apr 2022
Response from Beatričė / Amberton Front Office Manager on 30 May,2022
Dear Piotr, Thank You for Your review! We are happy to know that you left satisfied with your experience at Amberton Hotel Klaipėda. We do hope to welcome you back again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

2/10 Terrible

dovile

Disliked: Staff & service, property conditions & facilities, room comfort
Room was not ready by 6 pm
My room was not ready till 6pm, checkin time was supposed to be 3pm. . Many people were waiting in the queue to get roomS as well. I agreed with hotel that i will get later checkin due to this situation. In the morning, cleaner came without ringing a bell and scared me. She said that I need to move out since receptionist told her so. When i was waiting for a room, decided to go to the sky lounge for a drink but the bar staff was immature.. we incredibly rude and did not bather to serve me since they were busy talking with their friends: smoking and having shots... they refuse to put my bill on the room saying that they are not part of the hotel...
Stayed 1 night in Aug 2020

10/10 Excellent

Hustas, Vilnius/NewYork

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice., clean., good view., cool rooftop bar.,reception is quick and helpful.,
Stayed 1 night in Jul 2020

8/10 Good

Kiril

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2020

8/10 Good

Donatas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never
Worst Hotel. They use new Photos from the new connected hotel to cheat you. Reality and the Pictures can’t be more apart. They should make it 2 Hotels with 1* for 10€ and the other keep 4* and charge 80€. So you just pay premium for soviet experience. And it smells is unfriendly and Bad breakfast. And very loud from Clubs around it at the weekend.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was rarely good. High quality of products and fresh food for any taste.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

6/10 Okay

kätlin

Travelled with family, Travelled with group
Liked: Room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Skye, London

Liked: Cleanliness, staff & service, amenities
It’s clean, but old building needs some renovation done.
Stayed 1 night in Aug 2019

2/10 Terrible

Tomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best years long time gone. Pictures on the web do not correspond with the rooms. A/C did not work by outside temp. over 30C and the proposal from the hotel was - so open rhe window! 4star?
Stayed 1 night in Jul 2019

8/10 Good

Vilma

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019
Response from Deimante Pabrezaite on 1 Aug,2019
Thank you for choosing our Hotel Amberton Klaipeda.

8/10 Good

Inara, Dublin, Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Deimante Pabrezaite on 22 Jul,2019
Thank you for your review.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. The room was dirty and outdated. Complained at the front desk and i stead of immediate apology we got asked if the room “is entirely dirty”... as if partially dirty is somehow acceptable. Additionally, the walls are paper thin and having had a family with young kids next door made the experience even more unbearable. Additionally, there are plenty of hidden fees some as ridiculous as charging hotel guests 5€ to use bathrooms that are outside of their rooms. Needless to say we checked out early and did not stay for the full period the rooms were booked.
Stayed 2 nights in Jul 2019
Response from Deimante Pabrezaite on 22 Jul,2019
Dear Guest, Dear guest, than you for sharing, I am really suprised about this situation . Regret no room number is mentioned for me to double check. thank your detailed and useful review. We'll check your mentioned tips, to provide the better service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A two-star rundown hotel.
Stayed 1 night in Apr 2019

2/10 Terrible

Violeta, Klaipeda, LT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at close to every Amberton in Lithuania and had fabulous experiences at all except this one. Amberton Klaipeda was truly dissapointing. The atmosphere is uncomfortable, the staff is unfriendly, and the room we requested and were upgraded to was terrible. Upon arrival to the hotel we were greeted by the front desk staff who took close to 20 minutes to locate our reservation. The hotel is set up in a very uncomfortable fashion, forcing you to walk between buildings almost as if you are in a maze. Might I add, there was no elevator access directly to our floor. 3 flights of stairs had to be taken in order to reach the designated room elevators. (With plenty of luggage this was not an easy task). Once we reached our floor. Low and behold, the key to our room did not work. Flash forward a bit and we finally have access to our room. We step inside and it had to be over 80 degrees, felt like a sauna. We adjusted the temperature gage on the wall as cold as it could go however no cold air was blowing from the ventilator. We figured we would give it time and went to dine at their terrace restaurant (at 10pm). The food was okay, but after 2 hours we returned back to our room and it was still piping hot. The next morning we complained, all to be told that they know of this issue as it has been complained about before. Yet, we were upgraded to a room that the staff KNEW in advance was a problem for other customers. I will never stay at this hotel again.
Stayed 1 night in Apr 2019
Response from Deimante Pabrezaite on 22 Jul,2019
Dear Violeta, thank you for your review, regret for all your inconveniences during your stay with us. Please accept our apologies.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place-------Excellent-------------Refreshing
Room was in old part of hotel and was recently refurbished- excellent room, new and fresh. Staff was very helpful and friendly. Only downside was no spare pillows in room, apart from that A+++++++++++++++++
Stayed 1 night in Apr 2019

10/10 Excellent

Dr Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaint - great hotel.
I realise that when people read reviews and consider a hotel they need to treat the with caution. This hotel was in great condition and excellent value for money. If I was going back to Klaipedia I would certainly go to the Amberton. I loved the top floor bar with its panoramic views.
Stayed 3 nights in Mar 2019

8/10 Good

Artemijs

Liked: Cleanliness, staff & service, property conditions & facilities
big and on the center
too far away from breakfast. unhappy for invalide, a lot of stages
Stayed 1 night in Dec 2018
Response from Ernesta FOM on 15 Jan,2019
Dear Guest, thank you, your review is highly appreciated. Looking forward welcoming you back.

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Welcome to Winter!
The hotel was very convenient for my business trip since it was within walking distance of my client. That is the reason that I chose it. On that basis I would stay here again. However, the room was freezing. The heating did not work at all and despite following the instructions I only succeeded in pumping ever increasing volumes of cold air into my room. Other than that I would say that the number of steps you have to use when carrying a heavy suitcase is a little bit on the large side. Hotel is easy to find and parking is very straightforward.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks! You guys did a great job! Breakfast was really good and of course service too.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything perfect
Nice hotel in the middle of the city, walking distance, beautiful wives from hotel room.
Stayed 3 nights in Sep 2018

6/10 Okay

Richard, London

Liked: Cleanliness, staff & service
Expected better
Nice and clean hotel. Staff very friendly and accommodating. Unfortunately the hotel failed my expectations on three items. 1st. When I'm requesting a Deluxe room with double bed and paying for double bed I would expect to sleep in a double bed and NOT two single beds pushed together which makes sleeping uncomfortable. 2nd. Not sure about other rooms but room 01 on 13th floor (new block) has floor tile grout missing in bathroom in several places. A real turn-off. 3rd. The self-service breakfast kitchen was a bit below my expectations for a four star hotel.
Stayed 1 night in Aug 2018
Response from Deimante Pabrezaite on 22 Jul,2019
Dear Guest, thank you for your review, regret for all your inconveniences during your stay with us. Please accept our apologies. We 'll check your mentioned tips for better accomodation in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Regards on 9 Aug,2018
Good day, Thank you for your opinion.

4/10 Poor

Gin, Medellin

Liked: Cleanliness
Disliked: Room comfort
We booked an economy class room in this 4 star hotel. Unfortunately, the information while booking didn’t say that there won’t be AC in the room. We couldn’t sleep, it was too hot, the window opened only a bit. There was a loud noise coming from outside, because they had outdoor ac units blowing right down our window. At the end, we called to ask if it’s possible to change the room, so we had to pay extra charge to have a room with AC. Breakfast was very poor, only one choice of juice, water with no ice, didn’t have even simple scrabled eggs, only weird omelette. At the check out we met a rude receptionist who asked to pay full price for our reservation. The reservation was paid through expedia and I explained her that and i asked to double check. Her answer was: what do you want me to doublecheck? My system says you have to pay full price for the room! Well i had to insist to check my reservation one more time and at the end she blamed it on her co-worker and asked me to pay only for the upgrade. Unnecessary and unpleasant time spent at check out..
Stayed 1 night in Jul 2018
Response from Front Office Manager on 10 Aug,2018
Dear Guest, thank you for sharing you experience . Fist of all, we regret you had all these inconveniences during your stay in our hotel. Your booked room type has no A/C and changing to other categorie room is for an extra cost. I very regret the unpleasant service was provided at the desk, we'll check it fo sure. You review is very appriciated. Regards. Ernesta Bazanoviene

10/10 Excellent

nitsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Regards on 9 Aug,2018
Good day, Thank you for your opinion.

6/10 Okay

Louise, London.UK

Disliked: Property conditions & facilities
Nice location
Nice location and breakfast. However the hotel Conditions are old. Swimming pool are really small. Also need to pay to use. The most scary was the lift jumping each time goes it go up, every time we I take the lift. I am so worried gonna be bad happens. Hope the hotel will repair it soon.
Stayed 3 nights in Jul 2018
Response from Front Office Manager on 10 Aug,2018
Dear Guest, thank you very much for your review and tips. Ernesta Bazanoviene

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Definitely my fav hotel in Klaipeda, superb location, great service, poor breakfast tho, lots of ways to improve it, but overall it’s a nice place to stay.
Stayed 2 nights in Jun 2018
Response from Regards on 9 Aug,2018
Good day, Thank you for your opinion. We hope to meet you soon at the hotel!

10/10 Excellent

MARTYNAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Reservations coordinator on 1 Jul,2018
Thank you for review. Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Reservations coordinator on 1 Jul,2018
Thank you for your review. Have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018
Response from Front Office Manager Monika Breimelė on 8 Feb,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antonovich
central location with great amenities. a large breakfast selection, attentive staff and nice large bedrooms with great sea views . i will not stay anywhere else in klaipeda.
Stayed 8 nights in Dec 2017
Response from Front Office Manager Monika Breimelė on 8 Feb,2018
Thank you for staying with Amberton hotel! We appreciate your time taken to review our hotel. It is so wonderful to be important and motivated by your words! We are waiting forward to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forced reviewing
Amazing
Stayed 4 nights in Dec 2017
Response from Front Office Manager Monika Breimelė on 8 Feb,2018
Thank you for staying with us and sharing your experience.

10/10 Excellent

maher , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location
Friendly staff, very helpful. Clean facility, great restaurants. Great location.
Stayed 7 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
I guess it is value for money, however nothing spectacular.
Stayed 1 night in Nov 2017

8/10 Good

Ryan, Seoul, Korea

Liked: Staff & service
Good location and friendly staffs
Stayed at new building with sea view. Very friendly staffs(thank you Jonas!) and acceptable room cleanness. Breakfast was beyond expectations. Bed was not so comfortable but acceptable. Somewhat weird lay out of facilities.
Stayed 1 night in Nov 2017

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economy double room was quiet basic but that was everything I needed. It was on 5th floor and that floor looked like it realy could do with updating. But if you want you can book better rooms because hotel has posh rooms as well. Hotel is super centrally located so it is easy to find it and get from it everywhere you need. Breakfast as absolutely brilliant. A lot of choice and really delicious.
Stayed 6 nights in Oct 2017