Terrace/patio

Reviews of Melia Koh Samui

5 out of 5
Melia Koh Samui
83 Moo 5, Choeng Mon Beach, Bo Phut, Koh Samui, Surat Thani

Reviews

9.4

Exceptional

Rating 10 - Excellent. 85 out of 107 reviews" "
Rating 8 - Good. 12 out of 107 reviews" "
Rating 6 - Okay. 6 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 2 out of 107 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Rohan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unique hotel with nice facilites and pool. Boat suite had an amazing bathroom but not the most practical room. Unfortunately was let down by the service. Had an issue with our booking which front desk were unhelpful with and couldn't resolve. Lots of other 5 stars on the island that are just as nice and with much better service.
Stayed 5 nights in Mar 2024
Response from Maya on 1 Apr,2024
Dear Rohan,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our unique hotel, our excellent facilities, and our stunning pool. We are especially thrilled that you found the boat suite's bathroom to be amazing.However, we are truly sorry to learn about the challenges you experienced with our service during your stay. It is disheartening to hear that the front desk was unable to efficiently resolve the issue with your booking and provide the level of assistance you expected. We take your comments seriously and will address them with our team to ensure that we deliver a consistently high level of service to all our guests. We understand that there are many choices for accommodations on the island, and we truly appreciate your feedback as it helps us improve.Should you decide to give us another opportunity in the future, we would be honored to welcome you back and provide you with the exceptional experience that you deserve.Thank you once again for sharing your thoughts with us. We hope to have the chance to regain your trust and exceed your expectations in the future. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Maya on 18 Apr,2024
Dear Jody,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one amazing property! The pool, grounds and landscaping are beautiful. The rooms are very spacious and comfortable. Great TV, Wi-Fi and A/C. The restaurant is great with a nice selection and room service available. And the staff were very helpful and polite. Definitely recommend
Stayed 3 nights in Feb 2024
Response from Maya on 21 Feb,2024
Dear William,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Isabella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff! highly reccomended
Stayed 8 nights in Feb 2024
Response from Maya on 21 Feb,2024
Dear Isabella,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice non busy beach!
Stayed 3 nights in Feb 2024
Response from Maya on 18 Feb,2024
Dear Jared,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service
Fantastic hotel with great features. Its the staff that really set it apart. Level access was great and a big thank you to Mamai for looking after us.
Stayed 2 nights in Jan 2024
Response from Maya on 5 Feb,2024
Dear toby,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Scott

Stayed 7 nights in Jan 2024

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a boat suite right in front of the pool. The room was fantastic with an amazing view. I love the proximity of the pool to the beach. The resort is very quiet and peaceful. There is a kids area but I didn't notice it being too noisy. The breakfast buffet was good. The resort is located in a small village with several dining options, massage spas, convenience stores. It is 15 min taxi to Fishermans Village and 15 min taxi to Chaweng. The staff was extremely friendly and accommodating. I would definitely stay here again.
Stayed 5 nights in Dec 2023
Response from Maya on 15 Jan,2024
Dear Kristie,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, safe, friendly. Cant do enough for you. Incredible food.
Stayed 1 night in Dec 2023
Response from Maya on 6 Jan,2024
Dear Alex,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that you found our facilities clean and safe, and our staff friendly and accommodating.We take pride in going above and beyond for our guests, and it's rewarding to hear that our efforts have been noticed. Additionally, we're delighted that you enjoyed the incredible food at our hotel.We look forward to welcoming you back for another enjoyable stay.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Hao

Stayed 4 nights in Dec 2023

10/10 Excellent

Motohiro

Stayed 4 nights in Dec 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every chance I get to visit Ko Samui we choose to stay at this resort. Simply outstanding resort and staff.
Stayed 1 night in Dec 2023
Response from Maya on 19 Dec,2023
Dear Danny,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an upgrade to the non-seaview boat suite, and asked to be downgraded instead! The boat suite was a re-purposed fishing boat, so there were steps and stairs, splitting up the space and making the room quite dark and pokey. The regular room is quite large with a terrace and an outside tub so we were happier there. The breakfast was great, and the beach was clean, with dining options along the shore. The pool was crowded - there wasn't any space to swim laps so we just dipped ourselves in the water and walked around. It was an overall pleasant experience.
Stayed 4 nights in Nov 2023
Response from Maya on 19 Dec,2023
Dear Joanne,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are incredible. Property is kept very clean.
Stayed 3 nights in Nov 2023
Response from Maya on 7 Dec,2023
Dear Danny,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Ammar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great hotel would recommend the boat suite with pool access beach and main pool is amazing
Stayed 3 nights in Oct 2023
Response from Maya on 1 Nov,2023
Dear Ammar,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

DAMIR

Stayed 10 nights in Sep 2023
Response from Maya on 9 Nov,2023
Dear Damir,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best properties that I have ever stayed in - nothing to say other than absolutely stunning and that i will be back and our stay was not long enough.
Stayed 2 nights in Oct 2023
Response from Maya on 9 Oct,2023
Dear Scott,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Pranit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time with 2 kids and I couldn’t have picked a better place. Melia resort and staff are absolutely amazing. The resort pools are nice and the beach is crystal clear. Highly recommend rooms with a pool access.
Stayed 6 nights in Sep 2023
Response from Maya on 9 Oct,2023
Dear Pranit,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

avi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation
Every things was ecxelent
Stayed 7 nights in Sep 2023
Response from Maya on 1 Nov,2023
Dear avi,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Maya on 9 Oct,2023
Dear VDAVID,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Excellent

Michael

Great people very good staff
Stayed 4 nights in Sep 2023
Response from Maya on 24 Sept,2023
Dear Michael,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

6/10 Okay

ChihWen

Stayed 2 nights in Sep 2023
Response from Maya on 9 Oct,2023
Dear ChihWen,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

2/10 Terrible

Alixandra

Stayed 2 nights in Jul 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 5 Jul,2023
Dear Alixandra,Thank you very much for your feedback about Melia Koh Samui. We are terribly sorry to hear that there is shortcomings you have experienced during your recent stay with us. Especially about the arrival experience. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. Also please rest assured that we are remain at your entire disposal, if you may need assistant regarding your card transaction.We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards,Jarodfah SivayathornFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a wonderful stay. We had a Level Pool access room. The room was very comfortable and well maintained
Stayed 7 nights in Jun 2023
Response from Jarodfah Sivayathorn, Front Office Manager on 26 Jun,2023
Dear Guest,Thank you for sharing the feedback on your recent stay at Melia Koh Samui. We are delighted to hear that you enjoyed your stay. Thank you for highlighting our accommodation, pool, and breakfast. Your feedback will also be beneficial for other valued guests as well. And we all highly appreciated it.We are looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Excellent

Kerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Melia. our room was comfortable and clean. The property was beautiful and conveniently located. The staff was friendly and very helpful.
Stayed 7 nights in Jun 2023
Response from Jarodfah Sivayathorn, Front Office Manager on 26 Jun,2023
Dear Kerin,Thank you immensely for taking the time to share your experience with us.To read that your stay was an amazing oasis is so very much appreciated.We are proud of not only our property and team, but as well the efforts our team go to to provide this oasis.We agree with you that out location is most definitely an attribute as the area of Choengmon is ideal for all Samui has to offer.On behalf of the entire team of Melia Koh Samui we hope to have the opportunity to welcome you back in the near future.Thank you for choosing Melia.Sincerely,

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Melia. The secondary door lock in the original assigned room was broken and the front desk upgraded me to another room with no questions asked. They also surprised me on my birthday with decorations in the room when I returned in the evening. Very thoughtful and proactive staff. Great customer service and friendly staff all around.
Stayed 2 nights in Jun 2023
Response from nick on 15 Jun,2023
Dear Erik,I am so very pleased to read that your stay with us at Melia Koh Samui was a memorable one.Surprises in the sense of positive are always a pleasure to provide and therefore I am thrilled to know you appreciated the birthday setup in you room plus the upgrade.We appreciate immensely you mentioning our customer service and friendly team and look forward to welcoming you again in the near future.Sincerely,Nick CousinsGuest Experience Manager

10/10 Excellent

anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing oasis!! The most beautiful gardens, incredibly well kept 🌱 and there are really a great range of plants and colourful flowers, and the most creative pool set up I’ve ever seen, you can easily get enjoyably lost in this paradise 😍 the staff were also extremely friendly and always providing top service. Nick the manager also checked in with us on our stay as we checked out which was lovely as well :) The location is great too. My partner and I rented a scooter and rode around the entire island the first day (took about 1.5 hours) and I’d say Melia is situated close enough to the central areas and the airport (approx 15mins), central Samui (approx 10-15min), and fisherman’s village (approx 15-20mins), but without the noise. So we regularly went out to enjoy markets and shopping close by, while being able to come back to a peaceful oasis to relax and chill. Overall, my partner and I thoroughly enjoyed our stay here, thank you!!
Stayed 7 nights in May 2023
Response from nick on 15 Jun,2023
Dear Anna,Thank you so very much for taking the time and providing us a review of your experience with us.I love to read that even our gardens were captivating for you.Our team be it the gardening team or food & beverage team always have you as our focus, aiming to meet and exceed your expectations. Judging by your praise and compliments - it is safe to say we succeeded.You are absolutely correct, our location is indeed an advantage as it is close to the sights yet far enough to offer peace and relaxation.Thank you for having selected Melia Koh Samui and we look forward to hosting your next stay on Samui.Sincerely,Nick CousinsGuest Experience Manager

8/10 Good

Yechiel

Stayed 1 night in Apr 2023
Response from Jarodfah Sivayathorn, Front Office Manager on 9 May,2023
Dear Yechiel,Thank you very much for your feedback about Melia Koh Samui.Your high rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Excellent

bernard

Stayed 5 nights in Apr 2023
Response from Jarodfah Sivayathorn Front Office Manager on 29 Apr,2023
Dear Bernard,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in Apr 2023

10/10 Excellent

Ku

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, service staffs
Stayed 4 nights in Apr 2023
Response from Jarodfah Sivayathorn, Front Office Manager on 23 Apr,2023
Dear Ku,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Excellent

Marietta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property and did not disappoint! The breakfast buffet was not bad at all! The staff members were really helpful & friendly…We’re so glad to have stayed here a couple of months ago:)
Stayed 3 nights in Feb 2023
Response from Jarodfah Sivayathorn, Front Office Manager on 23 Apr,2023
Dear Marietta,Thank you very much for your feedback about Melia Koh Samui.We are delighted to hear that you are enjoying our facilities and services.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

8/10 Good

Julie

Stayed 7 nights in Mar 2023
Response from Jarodfah Sivayathorn, Front Office Manager on 23 Apr,2023
Dear Julie,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tommy's Stay in Melia Koh Samui
The location of the hotel is great. There are massage places and restaurants nearby. The check-in process was quick and efficient. The room was clean but sound proof was bad. We could hear people speaking and laughing loudly at night. For room supplies, there was no hand towels and no spare toilet paper. The bath towel is huge and is beach towel size which is convenient after shower. All the staff are courtesy and polite. Breakfast was okay but not the best. The swimming pool is nice and the resort is beachfront. In general, it is a nice stay.
Stayed 6 nights in Mar 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 3 Apr,2023
Dear Tommy,Thank you very much for your feedback after your stay at Melia Koh Samui. There is nothing to be compared to your kind review and your compliments to our team. It is absolutely significant for us. We appreciate your comprehensive feedback and it has been shared with our team for continuing the great service. Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui.We, entire team look forward to welcoming you back to our hotel. Warmest regards, Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Tibor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, attentive staff. Nice surrounding, well kept garden.
Stayed 9 nights in Mar 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 1 Apr,2023
Dear Tibor,Thank you so much for sharing a fantastic review of your recent stay at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and servicesfrom our colleagues.Thank you once again, and looking forward to welcoming you back very soon.

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not woth the cost. Property is very nice jut staff could care less about guests and seem annoyed to be at work. 5 star building with 2 star service
Response from Jarodfah Sivayathorn Guest Experience Manager on 1 Apr,2023
Dear Steve,Thank you very much for your feedback about Melia Koh Samui. However, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Robert

Stayed 7 nights in Mar 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 22 Mar,2023
Dear Robert,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warm regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

BROUARD

Stayed 3 nights in Mar 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 18 Mar,2023
Dear Brouard,Thank you so much for sharing a fantastic review of your recent stay at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and servicesfrom our colleagues.Thank you once again, and looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Raymund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melia Koh Samui is good. Property is clean and well managed. Staff are really friendly and helpful. The beaches near the property needs to be cleaned more. There aren’t a lot of trash cans available. Also the beach vendors are allowed to sell to you while you are trying to enjoy the beach.
Stayed 3 nights in Feb 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 3 Mar,2023
Dear Raymund,Thank you so much for sharing a fantastic review of your recent stay at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and service from our colleagues.\Thank you once again, and looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornGuest Experience Manager

8/10 Good

Ulrik

Stayed 5 nights in Feb 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 26 Feb,2023
Dear UlrikThank you very much for sharing your recent stay experience at Melia Koh SamuiThe high rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction. We are delighted to hear that you enjoyed the hotel service from our proficient colleagues.We hope it will not be too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Sakaoduan

Stayed 5 nights in Jan 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 21 Feb,2023
Dear Sakaoduan,Thank you very much for sharing your recent stay experience at Melia Koh Samui.The highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction. We are delighted to hear that you enjoyed the hotel service from our proficient colleagues.We hope it will not be too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with spectacular pool.
Stayed 1 night in Feb 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 11 Feb,2023
Dear Marion,Thank you very much for taking the time to share the feedback with us.The highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We hope it will not be too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Knut

Stayed 8 nights in Jan 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 6 Feb,2023
Dear Knut,Thank you very much for taking the time to share the feedback with us.The highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We hope it will not be too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Ploy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Response from Jarodfah Sivayathorn Guest Experience Manager on 29 Jan,2023
Dear Ploy,Thank you very much for taking the time to share the feedback with us.The highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We hope it will not be too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Mark

Stayed 2 nights in Jan 2023
Response from Jarodfah Sivayathorn Guest Experience Manager on 21 Jan,2023
Dear Mark,Thank you very much for taking the time to share the feedback with us.The highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We hope it will not be too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

AIDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ground floor suite with pool access is wonderful, staff is beyond helpful and friendly. One of the best Hotels I have stayed in.
Stayed 3 nights in Nov 2022
Response from Jarodfah Sivayathorn Guest Experience Manager on 13 Nov,2022
Dear Aida,Thank you very much for taking the time to share the feedback with us.I would like to thank you for choosing to stay with us recently. We are delighted to hear that you enjoyed the hotel facilities and services. Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We hope it will be not too long before we have the pleasure of welcoming you back at Melia Koh Samui.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Meow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staffs. Minutes walk from 7-11 and beach. Big indoor pool.
Stayed 1 night in Nov 2022
Response from Jarodfah Sivayathorn Guest Experience Manager on 17 Nov,2022
Dear Meow,Thank you very much for sharing your feedback at Melia Koh Samui.The high rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornGuest Experience Manager

10/10 Excellent

Meow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet service is not good. I couldn't use it because my browser keep saying security risk. Name and internet address don't match or something. Portal was the one I was told to use.
Stayed 2 nights in Nov 2022
Response from Miew on 12 Nov,2022
Thank you for stay with us , we looking forward to welcome you again :)

10/10 Excellent

William, Wasilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. We could have used more towels in the room as we had direct pool access from our room . other than that it was perfect
Response from Miew on 11 Nov,2022
Dear Mr.William,Thank you for your appreciation. We looking forward to welcome you again.Have a nice day