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Reviews of Palasia Hotel Palau

3 out of 5
Palasia Hotel Palau
Main Street, Koror, Palau

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 231 reviews" "
Rating 8 - Good. 102 out of 231 reviews" "
Rating 6 - Okay. 18 out of 231 reviews" "
Rating 4 - Poor. 8 out of 231 reviews" "
Rating 2 - Terrible. 3 out of 231 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nabil

Travelled with partner
Liked: Staff & service, property conditions & facilities
Airport transportation
Stayed 1 night in Apr 2024

8/10 Good

julian

Liked: Cleanliness, staff & service, property conditions & facilities
The decor is a bit dated with lots of glass and shiny surfaces -- think 80s glamour -- but the rooms are spacious and comfortable and the staff is very friendly and helpful (as was everybody I encountered in Palau). The hotel caters to Asian tourists so the complimentary breakfast may seem a bit lacking to westerners who are accustomed to basics like yogurt, bacon and even orange juice. The wifi was better than I've experienced in some urban hotels, and while the shower took a while to heat up, it did eventually. While it will ultimately depend on availability, I was able to get a late checkout to 6pm for half the daily rate. There's a luggage room if you need to store your bags between check-out time and your flight. The hotel is right on the main strip so you're close to restaurants, the post office and other amenities. There are no beaches or parks nearby though, so you're limited to the pool if you want to go swimming.
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce

Liked: Property conditions & facilities
The staff was outstanding.. friendly and accommodating. I stayed 2x during a Dive adventure in Palau.. and this hotel was a perfect choice. Plus.. a great Sauna and Steam room … and beautiful pools
Stayed 3 nights in Feb 2024

10/10 Excellent

Myrinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sachin, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Stayed at the Palasia Hotel for almost a week. Transparently stayed in a Junior Suite, which allowed for plenty of space for everyone. The room was clean with fine water temperature and pressure. The Wi-Fi was strong in the room, as was the AC. They had great fitness (gym) facilities. There were numerous cardio machines, along with free weights, a sauna and steam room. Our room included breakfast which had an appropriate amount of variety. Generally there was a mix of hot and cold items and it varied from day to day. There was self-serve laundry for $7.00 (wash and dry inclusive) and many stores/restaurants near by. Definitely would recommend for those visiting Palau.
Stayed 5 nights in Dec 2023

6/10 Okay

Dongik, La crescenta

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Tap water was questionable.
Stayed 1 night in Oct 2023

2/10 Terrible

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was in the dry sauna early one morning and was bitten by a bug that came up out of the wooden planks. When I opened the door to exit the sauna room, the many roaches fled to hide. I have never seen or experienced this. Hope there is a way to clean out the bugs because the staff and location have been very good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Eungel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

10/10 Excellent

Aileen

Stayed 1 night in Apr 2023

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed at this property. Was even better than the first stay. Nice to see more tourists.
Stayed 3 nights in Mar 2023

8/10 Good

Sarah, Carlsbad

Liked: Staff & service, amenities, property conditions & facilities
Great location. Nice size room with a balcony to watch the sunsets. Quite. Free airport shuttle.
Stayed 10 nights in Feb 2023

10/10 Excellent

Paul

Stayed 2 nights in Feb 2023

6/10 Okay

ua

Liked: Cleanliness, staff & service
冷氣不是很冷，半夜一直被熱醒，雖然溫度調到最低了，還是很熱。而且房間裡面有中央空調和冷氣室內器同時運作，非常吵。房間裡面有螞蟻，睡到一半被咬醒。
Stayed 3 nights in Feb 2023

8/10 Good

Louis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was very friendly and accommodating. On-site parking is a plus. Hotel is slightly dated, but the charm of the place and staff make up for that. Also was really nice having self service laundry room on same floor. Business travel, leisure, traveling with family? This is the place for you. Good value with the on-site breakfast.
Stayed 6 nights in Jan 2023

8/10 Good

Michael W

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Elena is one INCREDIBLE woman! She helped us find an awesome snorkel tour and was able to help us get the best deal! Give her a raise! We found fingernail clippings all over the room and the ac leaked water the entire time. The bay view was ok, bed was ok, shower pressure was outstanding, and the elevator was fast to and from the 6th floor. The building is a bit old, but I was very pleased throughout. I would stay again, but my wife wouldn’t.

8/10 Good

MARY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were exceptional. The rooms were very clean but need an updating. Still recovering from the pandemic so the restaurant was not open. The indoor water feature was not on but I would definitely stay here again because the staff were incredible.

10/10 Excellent

Anthony, Vero Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff that we met and talked with treated my nieces and myself professionally, courteously and with a big smile that made us feel welcome to be at Palasia Hotel Palau. The only thing that I would request is more charging stations for cellphones and other devices in the rooms.
Stayed 2 nights in Nov 2022
Response from Front Office on 28 Nov,2022
We truly appreciate for choosing Palasia Hotel Palau as your home here in Palau. We will improve our services to satisfy our guests and we hope to see you again in the near future. Thank you so much.

10/10 Excellent

Brenda, Waialua

Stayed 1 night in Nov 2022

10/10 Excellent

Usiab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all friendly culture. Thank you
Stayed 3 nights in Nov 2022

8/10 Good

Lynette

Stayed 7 nights in Oct 2022

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The stay was very good. The room was excellent. The personnel was very helpful. There were some ants around, but this is common in Palau. The bar had limited ours (5 pm to 8 pm) and it was not well stocked. There were only three choices for breakfast which was included in the hotel rate.
Stayed 4 nights in Oct 2022

10/10 Excellent

ana maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was within walking distance to a lot of things and that it was easy to ask for an extension on the stay. The staff was very friendly and helpful.
Stayed 4 nights in Sep 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and decent size plus it had a gym inside the hotel that wasn’t bad for Palau would have been nicer to have overlooked the hotel or water
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Stayed 5 nights in May 2022
Response from Front Office on 19 Jun,2022
Thank you so much for your feedback!

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, big clean rooms. Odd room tea.
Check in was speedy, professional and polite (for the biggest conference the island has ever held, at 0100hrs in the morning). Full marks for that. Rooms were very clean and spacious (the latter due to being an old hotel I suspect). But it seemed VERY odd that in my room (and all others whose guests I spoke to) had a kettle and two cups, but if you wanted to use them you had to go to reception and ask for tea/coffee/sugar/milk etc. If you're going to invest in 165 kettles and 330 cups and saucers in your hotel, it's wasted money as few people will bother to head all the way back down to reception for each teabag....... Breakfast selection was very wide, and empty servers quickly replenished I tried to have dinner once, but the main dining room was closed (for a conference function) so I ate (from full menu) at the bar. I was initially given a bizarre whisky, tonic and lemon, rather than the whisky and soda I requested, but this was resolved with no fuss. The dinner servings were ENORMOUS - so much was wasted which was shame, and Palau was "out of chips until the next boat arrived", but hey, its a very small island in a very big ocean, so that's just the way it is. The hotel shop was expensive, but hey, its a very small island in a very big ocean, so everything must be imported and that's just the way it is. Fully occupied at the conference so no chance to use the gym or pool.
Stayed 4 nights in Apr 2022

8/10 Good

Herbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good tourist hotel in Koror
The hotel is beautiful and in a location with pleasant views from the small balconies of each room. The room air conditioning was working but weak even on maximum and could have been more comfortable at night. Close to several major shopping areas and good access to most "downtown" facilities. You will not find many locals staying here, it is almost exclusively tourist oriented.
Stayed 2 nights in Feb 2020
Response from Management on 12 Feb,2020
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I stayed for 6 nights/7 days with a big group for diving. The hotel is large and the rooms have adequate space. The decor is tired and is in need of updating. Although the facility was generally clean, my bathroom was full of little ants. The restaurant menu caters to Asians and, therefore, has very limited American choices. They always seemed to be out of my first choice of anything. The butter was always frozen. The wifi was terrible - disconnecting every 5 minutes and so slow that doing anything was impossible.
Stayed 7 nights in Jan 2020
Response from Management on 5 Feb,2020
Dear guest, Thank you for your feedback, we will address the issues you mentioned.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful and warm, great location and very close to the Main Street, you can find restaurants and shops just within walking distance. Pool available and shuttle bus available through email booking.
Stayed 3 nights in Jan 2020
Response from Management on 5 Feb,2020
Thank you for your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Koror
Great place to stay in Koror. Easy walking distance to shopping and Restaurants. Hotel Restaraunt very nice too. Staff and service were outstanding.
Stayed 1 night in Dec 2019
Response from Management on 15 Dec,2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Management on 15 Dec,2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel in central Koror. Room was clean, spacious, quiet and comfortable. Appreciated the small gym. In particular, the staff could not have been more accommodating. I had an evening flight and was provided access to my room for the afternoon. Very considerate.
Stayed 2 nights in Nov 2019
Response from Management on 3 Dec,2019
Dear Guest, Thank you so much for your kind feedback, its much appreciated!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Very hard mattresses, a/c took 24 hours to cool the room. Bugs crawling around bathroom. Chairs missing paint and rough. E-mail confirmed $30 for ride from airport to hotel, but then billed us $40. Most expensive beer in bar that we paid on entire island. Lobby area holds a lot of heat into the evening. Needs ventilated better out the top.
Stayed 5 nights in Oct 2019
Response from Hotel Management on 4 Nov,2019
.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sparkely clean, staff were very polite and accommodating, room was beautiful and clean and had all amenities. It was handly to downtown and had a very good shuttle to airport at a very good cost. The food was good and priced reasonably. I cant say enough about all the staff, especially the front desk.
Stayed 2 nights in Oct 2019
Response from Hotel Management on 31 Oct,2019
Dear Guest, Thank you so much for taking time to review our Hotel, we appreciate your kind words. Hope to see you again in the future!.

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Hotel Management on 10 Sept,2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool definitely needs to be updated or add chairs so that it can be useable.
Stayed 1 night in Sep 2019
Response from Hotel Management on 3 Sept,2019
Thank you for your feedback. We are about to start renovation of pool area and it will definitely look awesome in the very near future! Hoping you come back to stay with us again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Hotel Management on 3 Sept,2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Management on 29 Jul,2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Good location but fairly average service and room conditions
Stayed 2 nights in Jul 2019
Response from Management on 19 Jul,2019
Thank you for staying with us!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, helpful and friendly. Super views
Stayed 5 nights in Jun 2019
Response from Management on 17 Jun,2019
Good day, Sir! Thank you for your kind review, we hope you'll be back to stay with us again. Thank you !

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit
Hotel was in a great spot the deluxe room was very big and nice
Stayed 2 nights in May 2019
Response from Management on 24 May,2019
Thank you for staying with us!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Management on 26 Apr,2019
Thank you for staying with us!

10/10 Excellent

E. Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice full service hotel
We were there to scuba dive and tour WW II sites. The hotel was very nice, even great by Palau standards. Highly recommend it!
Stayed 4 nights in Mar 2019
Response from Management on 29 Mar,2019
Thank you, Sir, for your kind review, hope to see you with us in the future. God Bless!

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Management on 25 Mar,2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in convenient location. Building was a little outdated but still comfortable
Stayed 5 nights in Dec 2018
Response from Management on 14 Feb,2019
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Management on 13 Feb,2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and polite. Mental at front desk was the best!
Stayed 1 night in Jan 2019
Response from Management on 30 Jan,2019
Thank you for your kind review!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time at the Palasia!
The Palasia is a great choice if you are staying in downtown Koror (it's not by the water). It's spacious, clean, and the staff is amazingly kind and helpful. I thought the price was very reasonable for the large room (someone said it used to be an Outrigger resort) and comfy bed, and I had a 5th floor room with a lovely wide view of the bay (from the other side of the hotel, you can see the stunning Rock Islands). Apparently the clientele is often tour groups from Asia, but when I was there it was mostly small groups / families from Japan, Korea, and China.... shops and restaurants are a stroll away (mostly ate elsewhere).
Stayed 3 nights in Jan 2019
Response from Management on 27 Jan,2019
Good day, Ms. Elena! Thank you for your kind words, your review is greatly appreciated. Take care and God bless!

10/10 Excellent

Mary L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
The Palasia staff is one of the best I've experienced in a long time. They bend over backwards to make sure their guests are happy. I had airline troubles and they did everything they could to help me. The rooms are clean and the water pressure was always good when I was there.
Stayed 2 nights in Jan 2019
Response from Management on 15 Jan,2019
Ms. Mary, thank you so much for your kind words! Its is our pleasure to know that you are happy with our services. Hope to see you again in the future, God Bless!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WIFI is too weak at our room. Our room was 5F edge,
Stayed 4 nights in Dec 2018
Response from Management on 14 Jan,2019
Thank you for your feedback, we will look into it to fix the problem.