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"Customer service was excellent. I was so tired from my day that I slept right past my private onsen reservation, but they adjusted the time so that I could have my first onsen experience. A very nice hotel. ありがとうございました！"

"friendly staff, quiet and tranquil environment, room is very new and clean "

"Much more interesting place to stay than the average hotel, nice atmosphere."

"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"Excellent facility, even more excellent staff!"

"Second stay! Will book Silk hotel everytime when they are available. Best choice you can do. "

"夕食の予約が出来ないのが残念です"

"Easy access to national park to see the giant flying squirrels. Nice place in residential area. "