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Reviews of Courtyard Hotel @ 1Borneo

3 out of 5
Courtyard Hotel @ 1Borneo
1 Borneo Hypermall, Jalan UMS, Kota Kinabalu, Sabah

Reviews

6.2
Rating 10 - Excellent. 16 out of 153 reviews" "
Rating 8 - Good. 46 out of 153 reviews" "
Rating 6 - Okay. 47 out of 153 reviews" "
Rating 4 - Poor. 25 out of 153 reviews" "
Rating 2 - Terrible. 19 out of 153 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Awang Sariff Bin

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Muhamad Azhari

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in May 2022

8/10 Good

NORDAWATI

Stayed 1 night in Mar 2022

6/10 Okay

Eddy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mrs Sonia - Asst Room Division Mgr on 26 Aug,2019
Dear Eddy, Thank you for rating Courtyard Hotel.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near shopping mall
Stayed 2 nights in Jun 2019
Response from Mrs Sonia.N - Asst Room Division Manager on 3 Jul,2019
Dear Valuable Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its cafe has good view
Stayed 3 nights in Jun 2019
Response from Mrs Sonia.N - Asst Room Division Manager on 14 Jun,2019
Dear Valuable Guest, It was a pleasure to have you as a guest at Courtyard Hotel 1Borneo ,Kota Kinabalu. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
NICE PLACE TO STAY
Stayed 2 nights in Apr 2019
Response from Ms Sonia (Asst Room Division Manager) on 7 May,2019
Dear Valueable Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from Ms Sonia (Asst Room Division Manager) on 5 May,2019
Dear Valueable Guest, Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from Ms Sonia.N - Asst Room Division Manager on 13 May,2019
Thank you for taking the time to review your stay with us.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful n friendly staff
Stayed 4 nights in Apr 2019
Response from Ms Sonia.N (Asst Room Division Manager) on 28 Apr,2019
Dear Happy Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
aircond tak sejuk,was ask to wait,after 3 hours,not cold,claim dah servis,tapi tak buka pun check,wait until 12am still same,ended asking for fan..seriously..stay hotel guna kipas? they have to servis or upgraded the aircond
Stayed 1 night in Apr 2019
Response from Mrs Sonia.N (Asst Room Division Manager) on 26 May,2019
Dear Valueable Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Gloomy Room
The room very small. Like very difficult to breath. Craked on the wall and floor. We rented a water boiler for RM6. Overall, we don't like the stay.
Stayed 1 night in Apr 2019
Response from Ms Sonia.N (Asst Room Division Manager) on 21 Apr,2019
Dear Valuable Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel restaurant not very tasty.
Stayed 1 night in Apr 2019
Response from Ms Sonia.N (Asst Room Division Manager) on 21 Apr,2019
Dear Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

4/10 Poor

Verified traveller

Stayed 3 nights in Mar 2019
Response from Ms Sonia.N (Asst Room Division Manager) on 3 May,2019
Dear Valueable Guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

abdul

Business traveller, Travelled with partner
Liked: Cleanliness
channel tv so bad
Stayed 2 nights in Mar 2019
Response from Ms Sonia.N (Assy Room Division Manager) on 21 Apr,2019
Dear Abdul, We sincerely apologized for the inconvenience that you have experienced. Currently all the TV channel under the maintenance & our side already highlight this issue to solve immediately. Looking forward to seeing you again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Averagely good.
Stayed 4 nights in Mar 2019
Response from Sonia.N - Asst Room Division Manager on 3 Apr,2019
Dear Valueable Guests, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Dr.Arif, Putrajaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For one night say? Good Parking? Included but ridiculously expensive
Stayed 1 night in Mar 2019
Response from Sonia.N - Asst Room Division Manager on 30 Apr,2019
Dear Dr Arif, Thank you for your review and for choosing our hotel.For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day. For info, this parking based on the First Come First Serve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Sonia.N - Asst Room Division Manager on 3 Apr,2019
Dear Valueable Guests, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Sonia.N - Asst Room Division Manager on 23 Mar,2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

4/10 Poor

Rolando

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sonia.N - Asst Room Division Manager on 25 Mar,2019
Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

6/10 Okay

HOCK LEONG

Liked: Staff & service
Moderate.
The hotel is bit old and furnitures too. The power supply switches need to improve some are not working. However it is a moderate conditions, summaries to say it is a bit out of town area.
Stayed 2 nights in Feb 2019
Response from Sonia.N - Assistant Room Division Manager on 13 Feb,2019
Dear Hock Leong, Thank you for taking the time to review your stay with us. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

4/10 Poor

Hooi Bean

Stayed 2 nights in Feb 2019
Response from Sonia.N - Asst Room Division Manager on 25 Mar,2019
Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

6/10 Okay

Hossin

Food.Service
The room.service food is not up to standard..the french fries was oily n seems.they used recycle oil..
Stayed 1 night in Feb 2019
Response from Sonia.N - Assistant Room Division Manager on 13 Feb,2019
Dear Hossin, Thank you for your stay at Courtyard Hotel 1Borneo, Kota Kinabalu. I am sorry that we did not meet your expectations on this occasion. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly and implement training where required & hope we have an opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel view... room glass need to be cleaned.... so that we can see clearly the view of hotel surrounding
Stayed 1 night in Dec 2018
Response from Sonia.N - Assistant Room Division Manager on 7 Jan,2019
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Shamsuddin

Liked: Cleanliness, staff & service
Things to improve
Wi-Fi stated on the promotion but at hotel still under upgrading service. Need to pay parking instead of free parking for hotel guest. The main door so tied to open and the shower door will disturb the opening and closing of the door during shower.
Stayed 1 night in Nov 2018
Response from Sonia.N - Reservation Executive on 6 Dec,2018
Thank you for taking the time to review your stay with us. WIFI only available at Lobby and Elusion Cafe only & updated we are on the process of installing WIFI at all rooms. For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

8/10 Good

Shivanesh, Bagan Datuk

Liked: Staff & service, room comfort
Close to university and shopping mall, made it easier to finish up my stuff
Stayed 3 nights in Nov 2018
Response from Sonia.N - Reservation Executive on 28 Nov,2018
Dear Shivanesh, It was a pleasure to have you as a guest at Courtyard Hotel 1Borneo, Kota Kinabalu. We appreciate your positive comments during your recent stay and we would be delighted to welcome you back soon.

8/10 Good

Chong

Liked: Staff & service, property conditions & facilities, room comfort
best value for what you pay
best value for what you pay, need proper pest control inside room as small ants was noticed on table and wall. still room to improve.
Stayed 2 nights in Oct 2018
Response from Sonia.N - Assistant Room Division Manager on 16 Nov,2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

ahliayamin, Bangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and the staff also very welcoming
Stayed 1 night in Oct 2018
Response from Sonia.N - Assistant Room Division Manager on 30 Oct,2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Chong

Liked: Staff & service, room comfort
room to improve, can improve to be better hotel
-room light too limited, this make housekeeping staff not able to spot dust and web on floor n wall. -notice there is ants on the table making way along to wall too, its time to do some pest control. -local breakfast not bad, kitchen staff need to always stay alert and top up food when food is running low. -ventilation fan in toilet malfunction, housekeeping and maintenance staff should always check and report room condition. -no room wifi and LAN port not working too. room to improve, can improve to be better hotel with better management to manage operation staff.
Stayed 3 nights in Oct 2018
Response from Sonia.N-Assistant Room Division Manager on 30 Oct,2018
We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

10/10 Excellent

ZAMRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Ok
Stayed 3 nights in Oct 2018
Response from Sonia.N - Assistant Room Division Manager on 16 Oct,2018
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Mona

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The hotel is quite old and although the bedroom is clean, the bed and pillow were not comfortable and there is no WiFi in the room. Breakfast was good. Location is far from city centre- 20min with taxi. Not walking distance.
Stayed 1 night in Aug 2018
Response from Sonia.N - Assistant Room Division Manager on 16 Oct,2018
We sincerely apologized for the inconvenience that you have experienced. Updated, we are on the process of installing WIFI at all rooms. Looking forward to seeing you again soon.

10/10 Excellent

Mohammad Ammar Hakim

Nice stay
At first my TV wasnt functioning well, and i was unable to lock my door. Called the receptionist and they upgraded me to a better, bigger room. I would suggest to check everything first before settlingg in.
Stayed 3 nights in Aug 2018
Response from Ms Sonia.N – Assistant Room Division Manager on 16 Oct,2018
We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

8/10 Good

Ji, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to a convenience store and thr 1Borneo mall so it was easy to find places to shop. The hotel restaurant has a beautiful view of the mountains at sunrise and sunset.
Stayed 4 nights in Jul 2018
Response from Sonia.N - Reservation Executive on 30 Aug,2018
Dear Guest, Thank you for your wonderful feedback. Wish to accept you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel attach to shopping mall
Nice staffs, peaceful & quiet night, good food, beautuful sceneries.
Stayed 3 nights in Apr 2018
Response from Sonia.N - Reservation Executive on 24 May,2018
Thank you for your wonderful review from Courtyard Hotel staff and Management, Really appreciated your comment & were welcoming you for your future stay.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Norani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sonia.N - Reservation Executive on 24 Mar,2019
Dear Noraini, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

jeffry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room too small for 230
ok

6/10 Okay

NUR SYUHADA

my stay was not good nor good.. the hotel was ok.. the parking should be improve.. the hotel charge you rm10 for parking in front of the hotel. The Parking should be free especially dedicated parling for the hotel.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The hotel was nothing compare to the picture .. Quite disappointed with the hotels condition
Stayed 1 night in Dec 2017
Greeting from Courtyard Hotel 1 Borneo…. Dear Guest, On behalf of Courtyard Hotel 1Borneo, Thank you for choosing and stay with us for your accommodation at Kota kinabalu & we sincerely apologise for the unfavourable experience. We always strive to provide the best service to our guest. Well improve more &wish to accept you again in the future with more upgrading facility and service.

8/10 Good

MR R, Sandakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Staff is friendly, breakfast is good and the place is very strategic.
Stayed 1 night in Nov 2017
Response from Sonia.N - Reservation Executive on 12 Dec,2017
Greeting from Courtyard Hotel 1 Borneo…. Dear Guest, Thank you for choosing Courtyard Hotel 1 Borneo for your recent stay in Kota Kinabalu! We Love to hear your feedback and use it to review and improve our services! Come back soon and looking forward to welcome you again soon.

8/10 Good

Lan, penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right inside the shopping mall,good shopping place
Easily shopping place, Good housekeeping. Overall satisfied
Stayed 4 nights in Nov 2017
Response from Sonia.N - Reservation Executive on 12 Dec,2017
Greeting from Courtyard Hotel 1 Borneo…. Dear Lan, Thank you for choosing Courtyard Hotel 1 Borneo for your recent stay in Kota Kinabalu! We Love to hear your feedback and use it to review and improve our services! Come back soon and looking forward to welcome you again soon. Thank you and best regards

10/10 Excellent

Noor Maizuwati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No recommended
Stayed 1 night in Nov 2017
Greeting from Courtyard Hotel 1 Borneo…. Dear Guest, On behalf of Courtyard Hotel 1Borneo, Thank you for choosing and stay with us for your accommodation at Kota kinabalu & we sincerely apologise for the unfavourable experience. We always strive to provide the best service to our guest. Well improve more &wish to accept you again in the future with more upgrading facility and service.

6/10 Okay

Verified traveller

The room was not really bad with no wifi, no window
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2017

8/10 Good

Mohamad Azhar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Need improvement
The furniture worn-out. Food not really appealing. Location wise, connected with a large shopping mall.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing your vehicle.
It was convenience because I can park my own vehicle near the hotel. The hotel should upgrade its TV signal because the view is not clear.

2/10 Terrible

Hasim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money
In real look so much different with picture. Bad description.

6/10 Okay

Ayie, Kuala Lumpur

Good for budget traveler
good room condition, near shopping mall and university.