Was disappointed that there were no Ebooker platinum perks - no room upgrade despite rooms still being available to book online and the ‘free breakfast’ was in fact free for everyone! I’d chosen this for being a VIP hotel but it is not so I would suggest that this is taken off the VIP list. That aside, hotel was lovely! Room was spacious and it was spotlessly clean. We loved the pool. The shuttle was useful however it was in demand so it would be good to have more than one an hour, especially coming back to the hotel at peak times. Also it was quite hard to get a taxi back late one night, all drivers were trying to rip us off, including official taxis so some later ones would be useful. The breakfast was good, one of the better ones I’ve had in Thailand but the juices were too sweet and artificial - Thailand has such lovely fruit, a juice station would go down well! Also lots of issues with the coffee machines and the coffee wasn’t great! Overall a good stay though!