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Reviews of City Hotel

2.5 out of 5
City Hotel
15/2-4 Maharaj Road Soi 10, T.Paknam Muang, Krabi, Krabi

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 91 reviews" "
Rating 8 - Good. 39 out of 91 reviews" "
Rating 6 - Okay. 21 out of 91 reviews" "
Rating 4 - Poor. 5 out of 91 reviews" "
Rating 2 - Terrible. 4 out of 91 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place, dirty, ac doesn’t work, terrible smell, my best advice, estay away from city hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Anton, handy to everything we had a car so good parking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & Friendly
Very happy for the stay Helpful & Friendly this is out 2nd time there Thank you
Stayed 2 nights in Apr 2019

10/10 Excellent

jean, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

SYED MUZAFFAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT BAD FOR BUDGET HOTEL CATEGORY
NOT BAD FOR BUDGET HOTEL CATEGORY
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Photos were nothing like the room we were given. Drain for shower did not work properly. Great location, convenient. Works for a cheap stay.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location is great, in the center of Krabi right across the street from the night market. Very clean rooms with aircon and fridge. The staff are very helpful.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location and staff was sort of friendly for the most part. The location of this property is excellent. Fresh food market is right across the street and easy walk to night food market and the black crab area. However, the room is hostel grade. Clean and felt safe enough for a couple of nights, but strongly recommend looking at other hotel if you desire cleanliness and comfort.
Stayed 1 night in Jan 2019

8/10 Good

Z

Liked: Cleanliness, property conditions & facilities, room comfort
Good location!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located right in the centre of town, short 5 min walk to the Vogue Shopping Centre and the Krabi Walking Street Night Market, basic amenities were present, although the con is there's no safety box in the room, but is available at reception. Bathroom was also clean too.
Stayed 2 nights in Dec 2018

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Stayed 1 night in Nov 2018

8/10 Good

Rose

Liked: Cleanliness
Okay for a night.
Right in the centre of town, close to the night market. Clean room, comfortable bed. Unusual bathroom layout - shower and toilet in one room, sink around the corner in another alcove. Poor breakfast. We have stayed here before, though in the older rooms. Will probably stay again as a transit to the beaches or Phuket.
Stayed 1 night in Jul 2018
Response from Nok on 2 Aug,2018
Thank you for your kind retire Rose. We are very happy to have you coming back to us. We really hope to see you again later :)

6/10 Okay

Lily M., Singapore

Disliked: Room comfort
Nice room, great location
Room was big for 4 pax. Near weekend market and massage parlours. A couple of steps from 7-11.
Stayed 1 night in May 2018
Response from Nok on 9 May,2018
Thank you for your staying with us and this review. We will take this to improve our service. We really hope to provide you a better service again :)

6/10 Okay

Svetlana

Disliked: Cleanliness, staff & service
Cheap hotel with central location
We arrived in Krabi around 3pm and missed out ferry to Phi Phi. We choose the hotel for central location near the local market. You get what you pay for. Location was good. Towels were grey instead of white. TV wasn’t responding to remote control. It’s good hotel for occasional one night stay.
Response from Nok on 2 May,2018
Thank you for your review. We just had the team checking the TV status as well as the remote control. Thank you for review which let us know what to improve.

6/10 Okay

Seamus

Liked: Cleanliness
Ok stay
WiFi connection poor. Good for weekend market.
Response from Nok on 2 May,2018
Thank you for your staying with us as well as your review. We are noted with your issue and we will improve it asap. Thank you.

8/10 Good

fren, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfect hotel's location
overall is good, worth for value others than the hard bed nothing to complaints with this room rate
Stayed 2 nights in Mar 2018
Response from Nok on 11 May,2018
Thank you for your choosing us and review. We are noted with the issue you have reviewed here. We normally do the big cleaning for rooms as often as we could. We will take this more serious. Thank you :)

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location, very central with a fantastic night market straight opposite. Good restaurants around as well.
Stayed 3 nights in Mar 2018
Response from Nok on 9 May,2018
Thank you for your choosing us and review. We all are happy to know you had a great time here. We really hope to see you again :)

8/10 Good

Hoka, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Staff, bed, location are very good. Cleanless too. The problem of this room is no hook, no shelves, there is nothing installed for personel effects even in bathroom.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff and great location
staff are friendly...great location very near to local attractions by walk!
Stayed 3 nights in Nov 2017
Dear Guest, City Hotel would like to thank you for your booking and staying with us. We are so glad to know you have a great time here. We really hope we will take a good care of you when your nest visit. Best Regards, Nok

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was the hardest I've ever slept in, good shower however
Stayed 1 night in Aug 2017
Dear Guest, City Hotel would like to say thank you for your choosing to stay with us and your comment is welcomed. Thank you for leaving us the comment and we will try to improve. We really hope to see you again soon. Best Regards, Nok

8/10 Good

Eng Keong

Liked: Staff & service, room comfort
Spacious room with great location.
Very spacious room with one double bed and 2 single bed. Kids were extremely happy with the beds. Great location with right in the center of the city. A convenient shop is just right next door. Car park is very small but manageable. Helpful front desk staffs.
Stayed 1 night in Jun 2017
Dear Guest, City Hotel would love to say thank you for your choosing and staying with us. We really love to hear from our guest and we are very happy to know our guest enjoy their stay here. Thank you once again and we hope to service you better in a way next time. Best Regards, Nok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Dear Our Valued Guest, City Hotel would like to thank you for choosing us first of all. And also for the review given. We are very happy to know our guest are happy with their stay. If there is anythinf we can improve please let us know. Your happiness is our first priority. You are always welcomed back. Best Regards, Nok

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decent
Great area, helpful staff. Old smelly rooms, decent but not like the pictures. Great for one night but wouldn't do much more.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location good value
This is the perfect spot if you are wanting to check out the weekend night market as this is right across the street. The beds were the most comfortable than all my other travels throughout Thailand. Also one of the cleaner hotels I stayed in during my Thailand travels.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
there is no specific reason, but it felt somehow oldish furniture and

8/10 Good

Leroy

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Joyce

Liked: Cleanliness, property conditions & facilities, room comfort
walking distance to weekend market. there is a market with variety of food in front of hotel during weekdays. shops/stalls offering daily tour is available within walking distance. van to aonang beach is accessible within walking distance.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great centrally located hotel
Really nice design. Great hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, hotel had plenty of style!
Very helpful staff, welcoming and smiley. Great stylish rooms, location is central:-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from General Manager on 22 Oct,2016
Dear Our Valued Guest, City Hotel would like to thank you for your staying with us. We are very happy to know you enjoy your staying and we hope we will be able to welcome you for your next visit with a better service. Thank you very much. Nok - Sales Executive

4/10 Poor

MR THOMAS D, Ban Dung

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bed or floor? a close-run contest
memorable only for the second hardest bed in SE Asia, otherwise satisfactory
Thank you for your response. We really apologize for the bed. We will fix it as soon as we can.

8/10 Good

Hans, Chiangrai/Thailand

Liked: Cleanliness, property conditions & facilities
A relaxing stay in the city centre
I felt comfortable in the big sized room and spacious bed with a good look- out onto the market area,within walking distance.The room was also silent.
We are really appreciate your stay with us. And hope to welcome you again soon.

4/10 Poor

Emily, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great - can better for similar prices
Broken wardrobe & chair, shower & toilet directly next to eachother without any partition, red ants and wifi only in the lobby. We only stayed two nights and, despite the room being rubbish, we did manage okay. Definitely would not want to stay there for any longer. The new building looked much nicer so I would suggest making a preference if you decide to go for the cheap option.
Response from Pongsakorn on 9 Jun,2016
We are really sorry about your comments and we promise that it will not happen again. However, the building is already renovated and we always welcome you again.

4/10 Poor

Goh, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three star hotels
When ask for housekeeping there no one to do the job, and things like hot kettle , tolieties r not well equip. But for these three star hotel is it like that?
We are really sorry about your comments. We will keep it in mind and do a better of the things around. We will always welcome you back.

10/10 Excellent

paramver, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good cheap place to stay
Good modern hotel. cheap good value for money.
Thank you for your comments.

10/10 Excellent

Peter, Welwyn Garden City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to everything
Excellent location, opposite market and 2 minutes walk from night market. Nice people on reception exspecially local person called "Boy", really helpful.
Response from Pongsakorn on 9 Jun,2016
Really appreciate your good comments. We will always welcome you next time.

6/10 Okay

Oguz, Istanbul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very good location but bad rooms
We stayed in old building. Our first room had SEVERE noise coming from broken compressors of other rooms' air conditioners so we could not sleep. The staff changed our room for the second night, our new room was silent but I found out the air conditioner was not working. Anyway, the room was not so hot so I did not complain again. I cannot say it is clean
Response from Nok on 26 Sept,2016
We would like to thank you that you stayed with us long time ago. This is for your information the old building is already renovated. All rooms are new with full of basic facility. It would be our pleasure to take a good care of you for your next visit. Best Regards,

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
Einfache ,saubere , schlichte Übernachtung , wenn man keine hohen Ansprüche hat und nahe am Citygetümmel sein möchte . Thai Markt genau gegenüber des Hotels , unendlich viele Angebote zum Essen in unmittelbarer Umgebung . Genau das Richtige was wir für 5 Tage wollten . Jens&Grit
Stayed 5 nights in Nov 2022

6/10 Okay

marianne

Liked: Room comfort
Sans intérêt
Hôtel sans intérêt, cher et rien aux alentours à faire Wifi aléatoire et personnel pas forcément très souriant
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

nana, japan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
クラビ着が19:00頃だったので、シャワーとベッドさえあればと、ここを予約した。 ナイトマーケットに近く、モーニングマーケットまでも徒歩5分くらいだったので、夜朝ともにご飯は困らなかった。 3ベッドのファミリールームはとても広く、古さは感じるが清潔。 アオナンまでのテンソウ乗り場も近く、とにかく立地がよい。
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
อยู่ติดกับเซเว่นหาของทานสะดวกมาก ใกล้คิวรถ2แถว ใกล้ห้างโว๊คไม่ไกลจากสนามบิน
Stayed 1 night in Mar 2019

6/10 Okay

Akim-Isabelle-Tamara

Uniquement un Hôtel de Transit
Stayed 1 night in Mar 2019

6/10 Okay

Lena

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Wolfram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Gutes, preiswertes Hotel in der Stadtmitte, mit freundlichen und hilfsbereiten Mitarbeitern. Tickets für die Weiterreise konnten wir gleich bei Anreise erwerben.
Stayed 1 night in Mar 2019