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Reviews of Riverside Hotel

2 out of 5
Riverside Hotel
287/11 Uttarakit Road, Muang, Krabi, Krabi

Reviews

6.0
Rating 10 - Excellent. 7 out of 70 reviews" "
Rating 8 - Good. 12 out of 70 reviews" "
Rating 6 - Okay. 28 out of 70 reviews" "
Rating 4 - Poor. 14 out of 70 reviews" "
Rating 2 - Terrible. 9 out of 70 reviews" "

7.0/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Need to improve security and cleanness
Stayed 2 nights in Jan 2024

6/10 Okay

Sow cheng

basic hotel and rate is reasonable. No shuttle service as mentioned.
Stayed 1 night in Jul 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Very good place, great value for money. Maybe just too many steps but view makes up for it.
Stayed 1 night in Feb 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great place, good value, excellent staff
Stayed 3 nights in Feb 2019

6/10 Okay

susan, hong kong

Disliked: Property conditions & facilities, room comfort
Location is good, facility is basic.
easy to find the hotel as it is by the riverside and walking distance to some of the scenic places.
Stayed 2 nights in Jan 2018

8/10 Good

LAU

Liked: Cleanliness, property conditions & facilities, room comfort
Krabi Excursion
Excellent accommodation with reasonable pricing and local accessibility.
Response from General Manager on 11 Feb,2017
Thank you for your review.

6/10 Okay

miss A, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
Good, Walking distance to Krabi Night Market. A lot og thing to do here, Easy to find agent ang food.
Response from Nok on 28 Nov,2016
We would like to thank you for your staying with and as well as your review. We are very glad to know you enjoy your stay and we hope to serve you a better service next time :)

6/10 Okay

Antony, chennai

Disliked: Property conditions & facilities, room comfort
Don't stay in this hotel
Don't stay in this hotel is very far even there is no hotel ,I felt very lonely in this hotel

6/10 Okay

Pete, Bangkok

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the room I expected
When making a booking I reviewed the pictures. Booked, went to check in and was given a room in a completely different building. I don't need to mention the room looked different than on images.
Response from Nok on 16 Oct,2016
Dear Pete, Greeting from Riveriside Hotel - KRABI. Thank you for your staying with us first of all. I think what you just said happened with some guest her as well as they did not look carefully once they clicked on "Reserve". They would like to stay in Standard Room with Balcony but they clicked reserve the room with price of Standard Room. And that is why our Chennel Manager showed you booked for the room. We hope to provide you the best room fot oyur next visit. Best Regards,

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 16 Oct,2016
Greeting from Riverside Hotel - KRABI. Thank you for your staying with us first of all. Evev you really did not leave us the review, we really hope to serve you a better service for yur next visit. Best Regards, Nok

2/10 Terrible

Yisi, Houston, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible, old, and small room....
The standard room is VERY old. The towels and bedding look like they haven't been replaced in 10 years. The TV is very outdated. I felt like I was back in the 90's. I wouldn't book a standard room at this hotel ever again.

4/10 Poor

Amy, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but no so cheerful, fine for 1night
Very basic, did the trick as was clean enough but twin beds only and the hotel advertised online is the new building you have to pay more And upgrade too. The building we stayed I needed renovating. We paid more for breakfast but it wasn't worth it has was a table with two toasters, jam, tea and coffee and milk and cornflakes and a white loaf to help yourself too.

2/10 Terrible

Unhappy Guest!, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place at all costs!
We felt absolutely taken advantage of & scammed for our 2 nights here. First, as other reviews have pointed out, they like to show off pictures of their beautiful brand new front hotel, and yet cram everyone in the hidden back old stinky "motel". The location is so basic & boring, by the time you pay for taxis running around town you can afford a better hotel. The front desk service was less then helpful, they made me feel so unwelcome & almost like we were a bother. In asking for a taxi to the bus terminal they told us it would cost 250Baht, which is INSANE because no 5km taxi should exceed 100-150 tops. On top of this we had paid $4 extra on our hotel room for breakfast, and once we walked into the lobby we were yelled at for being in the wrong section, I guess they lie or cover up literally everything as they had a full hot buffet but told us to go to the other area that had only cereal & toast, what a joke! On top of that, the rooms are stinky, they use blankets from the 50s sandwiched between two sheets as a "duvet" and only after our first night here my legs were COVERED in bug bites. Spend that extra $10 and find something in a better location that actually wants to make you feel welcome. Believe me I'm saving you a lot of bad feelings of being caught in a cheap scam!

2/10 Terrible

yeoh, Malaysia

Disliked: Cleanliness, staff & service, room comfort
Don't book !Scam operated hotel , very bad , bad !
pls kindly do not book this hotel . It is scam as totally different from photos in website promoted . It is scam hotel , pls do not trust and get cheat. They given rooms at behind bldg which is totally different from website photos of hotel bldg&room promoted and booking . Beware ! Beware ! Beware ! Caution . Great disappointment with such Krabi Thai which give bad reputation to "land of smile "

8/10 Good

antony, india

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel comfort is very nice
The only breakfast is not not so good because they are giving only bread butter jam and coffee only

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't pay for breakfast
This is a nice hotel but to get to anything requires a 10 minute walk which is not so bad. The issues I had was primarily the breakfast. In hindsight, it was not worth paying extra to get breakfast. What you get is two slabs of toast, some instant coffee and a glass of orange juice. thai may like breakfast better because they do offer A boiled rice soup but to me I'm buying the eggs and some protein in breakfast. What disappointed me more was that there was actually a nice breakfast there that I was not allowed to have because it was privately made for a Chinese tourbus. My interaction with the hotel staff was sub par for this. Inside the room, the Internet was dodgy. I think the issue here is that the walls are pretty concrete everywhere and the Wi-Fi is not permeating the walls very well. I even had issues connecting my two Bluetooth devices for this reason.

6/10 Okay

Chris, Uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fine for the price
Used as an overnight stop before taking a very early morning flight. The staff were all pleasant and accommodating. There are no lifts and they helped take 3 heavy pieces of luggage to the top floor, 3 floors up. There are several restaurants within a five minute walk by the river. This is no-frills and basic and low cost. The beds were rock hard, which seems normal in local hotels. The block of bedrooms is a 1 minute walk from the actual reception area. Taxi was arranged by the staff for an early morning getaway. Great air- con, very important!

4/10 Poor

wai man

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Raphael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Roberto, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable new and clean hotel
the hotel was nice for the price. The hotel is also very new and you can easily tell. It wasn't as far as other people made it sound like. If you don't mind walking for less than 10 minutes to where all the restaurants are then it shouldn't be a big deal. My only complaints is about not enough lighting.

8/10 Good

Diveenash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cheap, near the market
We were put in the older building behind the main building, but it was fine. Rooms were old but clean. Can't complain at this price. Hotel is very close to the market along the river, which was nice.

2/10 Terrible

saskia, new zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lies
This is definitely a case of misleading advertising- you will not receive the room shown on the Internet! you will be lead around the corner to a worn out building Behind the new one! Very different from what is shown and you will also need to PAY for a safety deposit box! No tv as advertised and tea and coffee making facilities non existent and staff very rude and not helpful. Air con was not technically air con. Spend less elsewhere and have a much better time

2/10 Terrible

Anthony, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury ....for a back packer on a tight budget
Very basic room. Not what was advertised. Hotel has 3 buildings. The modern one in the photo and 2 other older ones in a car park 50 metres behind it No views of the river that's for sure ...no lifts...no room safe...no soap The hardest bed I've ever slept. Not suitable for children or elderly As I say ...if you are a back packer that wants an overnight treat..this is your place. For middle of the road people looking for a place to stay in Krabi town I would suggest somewhere different

4/10 Poor

Blake, Davao

Disliked: Property conditions & facilities, room comfort
Too far from attractions.
THis hotel is off the beaten track in Krabi Town. THe room I was given was not even adjacent to the lobby, instea it was in a separate building out in the back parking lot near a construction area. The tv in te room was old crt style and had lines in the picture. It was a far walk to the night market and walking street. You get what you pay for here, maybe the other rooms at Riverside are ok, but I was not happy for my one night stay. I asked to be moved, but was told I could not at my booking rate. There are many hotels in Krabi town, I would not stay at Riverside again.

4/10 Poor

Tony, Singapore

Disliked: Room comfort
Backpackers 5 star
We stayed in the old building behind the modern looking one which is displayed for all to see on the street . It is behind the new plot over looking a car park . The is no river view. Not even from the new building. The room was truly basic. No elevators. But I guess you get what you pay for. Mattress was as hard as wood.in fact I think it was a plank of wood with a sheet on top. Clean as it could be . 68 year old tv. Small fridge. Towel and soap provided. No other amenities. Ideal for back packers on a tight budget.

4/10 Poor

Andrea, Seattle

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
far walk from main are of town, clean but loud
Hotel was a farther walk from the city center, so I rented scooter. The hotel rooms were clean and cleaned daily. The beds were very hard, as most thai best are. they did not provide free drinking water and there was only airconditioning in the room, no fan. The walls were very thin, you could hear everything, so it was unpleasant when the next room over was loud past midnight.

6/10 Okay

Niels

Disliked: Room comfort
Dårligste madras.
Har ALDRIG før i mit liv oplevet så hård en madras i en seng. Skal aldrig overnatte på det hotel igen. Er stadig øm i ryggen, efter det er to uger siden jeg overnattede på Riverside.
Stayed 1 night in Feb 2020

2/10 Terrible

Franck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go away from this place
Not good room smell Bad room not same picture de live Quick i don't want to stay hère very Bad expérience l'
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
残念
料金安いのでしょうがないと思いますが、最初の方に表示される部屋とは全く違う部屋にまわされました。 残念でした。
Stayed 1 night in Jan 2019
Response from Nancy on 12 Jan,2019
お客様、 レビューだけでなく、私たちと一緒に過ごしたことに感謝します。 私たちはさまざまなタイプの部屋を提供しているので、私たちは常に私たちが手に入れる予約証を尊重します。 他のハードに関しては、私達は書かれた文書に基づいて部屋を割り当てる。 これは誤解されるかもしれませんが、あなたの確認メールからあなたが予約した部屋を再確認してください。 各部屋タイプの部屋の写真もご覧ください。 これはあなたが予約をした後の誤解を防ぐためです。 宜しくお願いします、 ナンシー

6/10 Okay

Mira

Liked: Staff & service
Betten steinhart, Personal versteht wenig Englisch für den Preis aber in Ordnung
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Hotel sem apoio ao cliente a noite
Chegamos a noite e não tivemos o menor​ apoio dos funcionários. Entregaram a chave nas nossas mãos e não disseram onde ficava o quarto. Fomos em dois prédios com todas as malas até achar o local correto. Péssimo serviço!
Querido convidado, Gostaríamos de agradecer sua escolha em primeiro lugar. E nós realmente temos que dizer desculpe pela nossa equipe, como mencionado, você não foi informado de onde estava o quarto. Para o turno da noite, estamos tendo o problema com funcionários que não podem falar inglês. E é por isso que a equipe não lhe disse nada. Estamos tendo o treinamento em inglês para aumentar sua capacidade em inglês. Então, aceite nossas desculpas antes de tudo. Esperamos que possamos fornecer-lhe um melhor serviço na sua próxima visita. Cumprimentos, Nok

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel conveniente
Em Krabi town, distante do Pier, mas vale a pena se for pra passar uma noite depois da chegada.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Schöneres Zimmer = 50% Aufschlag
Sofern man das Zimmer wie abgebildet möchte werden Sonderkosten verlangt.

4/10 Poor

Juha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Yövyin hotellin uudemmassa rakennuksessa. Huoneet siistit, hyvä sänky, mukavat lakanat ja erittäin hyvä suihku. Valitettavasti hotelli on todella meluisa. Ilmastointi pitää todella kovaa meteliä, äänieristys parvekkeelle ja käytävään olematon. Aamupala perus surkea paahtoleipä, marmeladi ja kahvi. Samaan hintaan Krabi Townissa parempiakin.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Dött område, funkade för en övernattning innan vi åkte till nästa ställe. Helt ok rum men som sagt väldigt off

6/10 Okay

Ingrid

Liked: Cleanliness, property conditions & facilities, room comfort
Rent og pænt værelse
Vi havde en nats ophold, og det fungerede meget fint.
Response from General Manager on 11 Feb,2017
Thank you for your review.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr sauber und alles sehr frisch renoviert
Wir kamen einen Tag zu spaet, das Hotel hat uns dennoch den vollen Aufenthalt ohne Aufpreis gewaehrt! Das Hotel ist sehr sauber und hat im Thema Sicherheit hohe Massstaebe gesteckt, Kameras auf jeder Etage, die Tuer zum Treppenhaus ist nur fuer Gaeste des Hotels begehbar und kann mit der eigenen Schluesselkarte entriegelt werden. Es scheint frisch renoviert worden zu sein. Die Zimmer sind mit allem Comfort ausgestattet, Save, Kuehlschrank, Wasserkocher, Aschenbecher, gratis Shampoo und Seife. Die Dusche ist ein Traum, sehr starkes und heisses wasser, sowas habe ich in Thailand bisher noch nicht erleben duerfen. Die Zimmer werden jeden tag gereinigt und es gibt frischen Kaffe und zwei Flaschen wasser gratis. Die Laage ist ein wenig abseits, sehr ruhig. Innerhalb von 5-10 minuten erreicht man alles was man sich traeumen laesst: Nachtmaerkte, Sehenswuerdigkeiten und viele Bars mit Live musik. ein Restaurant verkauft wirklich frischen Fisch, gegenueber, es schmeckt einfach grandios und der Preis ist erschwinglich. Wer auf der Durchreise ein schoenes, sauberes Hotel in Zentrumsnaehe sucht, ist hier genau richtig.
Response from General Manager on 11 Feb,2017
Thank you for your review.

10/10 Excellent

P.wuttipat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
อากาศดี วิวสวย ห้องสวย
เป็นโรงแรมที่เงียบสงบดี อยู่ไม่ไกลจากลานปูดำ และสถานที่ท่องเที่ยวอื่นๆ เดินทางสะดวก วันที่ไปเป็นวันธรรมดา ช่วงเดือนพฤษภาคม คนไม่พลุกพล่าน พนักงานอัธยาศัยดี ห้องพักสวย คลาสสิก สไตล์โมเดิร์น ชอบๆ
Response from นก on 16 Oct,2016
ทางโรงแรมริเวอร์ไซด์ขอขอบพระคุณสำหรับการเลือกพักกับทางเราค่ะ... เราหวังเป็นอย่างยิ่งที่จะบริการคุณลูกค้าให้ดีขึ้นในภายหน้าค่ะ ขอบพระคุณค่ะ

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Besökte nattmarknaden i krabi town. Hotellet ligger kunde legat lite mer centralt.

6/10 Okay

tomi

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
ใกล้ที่สถานที่ท่องเที่ยวต่างๆ
เดินทางไปสถานที่ท่องเที่ยวต่างๆสะดวก หาที่ทานอาหารง่าย

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

8/10 Good

Jaroslaw, Wrocław

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
OK

6/10 Okay

HOI CHUN

Liked: Cleanliness
Disliked: Staff & service, room comfort
중국인단체관광객으로 매일매일 매우 시끄러운 곳!
현대적인 인테리어가 돋보이는 깔끔한 모습이 마음에 들었습니다. 상태는 좋고요. 하지만 실내 조명이 너무나 어두워요. 현대식 감방 같아요.직원들은 불친절하기 짝이 없습니다. 5일 묵는데 3일 와이파이로 끊어주고 제대로 사용 못하게 불편하게 하네요. 중국인 단체관광을 늘 받기 때문에 새벽부터 아침까지 엄청나게 시끄럽습니다. 문 엄청 쾅쾅 거리며 인원 점검을 하는지 무전기들고 소리까지 칩니다. 그나마 지은지 얼마 안되었는지 깨끗함 때문에 넘어갑니다. 직원들은 정말 불쾌합니다

4/10 Poor

slimane, Bordeaux

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter
hôtel pas bien placé. De plus, nous avons été mis dans un autre bâtiment (dans une impasse) que celui qu'il y a sur les photos de présentation. La fenêtre donne sur un toit. Je ne recommande pas cette hôtel.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

hugo

Disliked: Staff & service
位置偏，步行約20分才到市中心
因有旅行團入住,而未獲續租，職員沒預早通知，只建議租同一酒店較平宜房間或外出找別的。服務水準普通。