Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Venice Krabi Villa Resort

4 out of 5
Venice Krabi Villa Resort
478 Moo 5, Sai Thai, Krabi, Krabi

Reviews

8.4

Very good

Rating 10 - Excellent. 16 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 3 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Larysa

Stayed 3 nights in Mar 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place but service could be better
Stayed 3 nights in Mar 2024

2/10 Terrible

Harsh

Liked: Cleanliness
Disliked: Staff & service
Staff not good. They don’t inform regarding extra charges and ask you to pay at the end!!
Stayed 1 night in Feb 2024

10/10 Excellent

Hejung

Stayed 3 nights in Jan 2024

8/10 Good

Anatolie

Stayed 6 nights in Jan 2024

8/10 Good

Ganapathi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and me enjoyed the stay on the whole. Friendly and quick staff helped us with luggage and room service. However,we found it a bit difficult to spend hours before our check-in time (2pm) as the only flight to Krabi arrived at 7/8am. As temperatures can be very hot, we had to look for a cool place to sit and going to town was not an option as it is far and you need to book their Ao Nang and other free shuttle services in advance. We were on our honeymoon and my wife had fallen sick, not a good start. But, the room was very beautiful, room service was fast and our Jacuzzi was decorated with flower petals. The only gripe is the hot water was shut down throughout our stay and only the showers had them working. When we tried contacting them, reception was unavailable in the evening. This could just be bad luck but it would have been great if they had checked the hot water beforehand as they did fill the jacuzzi with water. Fix these and I would give it 5stars.

4/10 Poor

Verified traveller

Disliked: Staff & service
Disorganized and Chaotic
Positives: Beautiful property, well-maintained rooms, and friendly staff. However, our overall experience had significant drawbacks: Staff lacked proper customer service training, resulting in long check-in/check-out delays due to understaffing and disorganization. Shuttle services were limited, requiring advance appointments with uncertain seat availability, leading to potential delays. If you end up getting a seat on the shuttle, it will likely be late since they have 1 shuttle leaving the resort to drop off and returning to pick up others. Mediocre food and unattended buffet dishes in the main restaurant due to staff socializing with each other instead of proactively refilling dishes and making sure coffee machines work. Housekeeping services seems to have started late in the day, causing delays and inconvenience, with guests leaving used items outside their rooms for extended periods. Overall, we wouldn't recommend staying here. The services provided do not justify their costs. We had to arrange our own transportation during our stay because the staff seemed unreliable, and even allocated an extra 30 minutes before check-out at the front desk to allow the staff to get everything together and check us out the room so we could make it to our flight back on time.
Stayed 7 nights in Dec 2023

10/10 Excellent

Natanael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this place so much. From the moment we arrived the staff was very friendly and helpful. Kong our server at the restaurant was very friendly and made sure we felt comfortable while waiting for our food. He provided us with excellent customer service throughout our stay. Definitely recommend this place if you are looking to relax and have some peace and quiet time. The property has a complementary shuttle to Ao Nang Beach.
Stayed 2 nights in Dec 2023

6/10 Okay

Heidi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not sure what to think. The resort is very pretty and rooms are great. However, when I'm spending top dollar on accommodation Im expecting the servixe to be at that level too. It was not. The staff spoke hardly any english and was not helpful, and the only lady who spoke English (seemed to be the manager) was not friendly and it rubbed on all the staff. Another big drawback was NO ALCOHOL served at all, not even at the restaurant. I probably would've been fine with this if it was mentioned somewhere and i could've sipped my own wine in the room. I'm on a holiday and alcohol is simply a part of the package. Citating their website: "Relax with your favorite drink at the bar/lounge or the poolside bar." Sorry but for many the favourite drink is not watermelon juice.Pleqse update this info!
Stayed 2 nights in Nov 2023

10/10 Excellent

Tuhen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at! The staff are so friendly and go over the top to ensure your stay is comfortable. We are a couple on our honeymoon and when we entered the room it was decorated with flower petals and a lovely cake. This hotel has all the facilities you need for coming to Thailand. If I come again next year I will definitely book this hotel for more days!
Stayed 3 nights in Nov 2023

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The property is beautiful although it’s a bit far from everything, I recommend booking excursions that will pick you up. The pool is beautiful. Also I definitely recommend getting the coconut soup it was absolutely delicious.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tow Ying

Stayed 2 nights in Sep 2023

6/10 Okay

Evelyn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Chantima on 19 Jul,2023
Thank you for your exclusive review, we will pass this info to our team

8/10 Good

Khadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chantima on 14 Jul,2023
Thank you for your sharing us your experience, we will express to your staff

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Poh Nguan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly, approachable & helpful. Great lagoon with kayak. Free shuttle to Ao Nang beach is available. Local tour can check with counter. We had a wonderful stay

8/10 Good

omar

Stayed 2 nights in Oct 2022

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Nour-Elhouda

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Die Unterkunft hat eine schöne ruhige Umgebung mit einer tollen Terrasse, allerdings lässt die Sauberkeit und der Service zu wünschen. Trotz das wir angegeben haben, dass das Zimmer gereinigt werden soll ist keiner gekommen. Außerdem richt man über die Toilette und das Bad die Kanalisation. Die Rezeption war oftmals nicht besetzt. Das Frühstück war passabel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mads

Stayed 5 nights in Jan 2024

10/10 Excellent

Lars

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Duncan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Alcohol Free Hotel - not mentioned anywhere
The setting is very pretty, sitting on what seems to be an artifical lake with many of the rooms on the water. We stayed in an apartment room on the first floor. The balcony and chairs are lovely and the room very nice. One rather bizarre thing is that the bathroom is out on its own small balcony with the bath tub right at the edge. There is glass on the outside if the balcony but this is completely see through meaning you would be in the bath tub or getting out if the shower and people can see you from the path on the ground floor. Why not use opaque glass for this? It meant you're conscious all the time of being visible. Also, the hotel is completely alcohol free. You can't have a beer with dinner and if you want to have one you need to walk to the seven eleven, a good 15 min walk away. If we had known we would not have booked this hotel. We were on honeymoon. It was explained to us that the owner is a Muslim. Fine, but give us the chance to choose. State you are alcohol free. It seems like they do their best with the descriptions to hide it. The swimming pool is absolutely huge but with very few spaces for sunbeds. Overall the staff were very friendly but the rooms weren't cleaned until late in the afternoon. There weren't enough staff either in the cleaning or in the reception. Breakfast was nice. Lots of mosquitos but I think this is normal all over Krabi.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magisk
Hotellet er helt magisk. Det er moderne samtidig med, at det er rustikt og har sjæl. Virkelig lækre værelser. Mad, personale og service var upåklageligt. Det eneste minus er, at hotellet ligger lidt afsides, men hotellet sørger fra gratis transport til strand og by, så det var helt okay
Stayed 5 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique endroit
Stayed 3 nights in Aug 2023
Response from Nunnalin on 15 Aug,2023
Thank you for your sharing us your experience, we will express to my staff

8/10 Good

Adrian

Liked: Cleanliness, room comfort
Trotzdem zu empfehlen
Sehr schönen Resort Frühstücks Buffet nich nach gefüllt. Das Personal im Restaurant ist nicht geschult. Pool Bar Boy ist nur am Telefon Schade das könnte perfekt sein
Stayed 4 nights in Mar 2023