Property entrance

Reviews of Hampton by Hilton Krakow Airport

3 out of 5
Hampton by Hilton Krakow Airport
Kapitana M. Medweckiego str. 22, Balice, Zabierzow, Lesser Poland Voivodeship

Reviews

9.6

Exceptional

Rating 10 - Excellent. 392 out of 497 reviews" "
Rating 8 - Good. 87 out of 497 reviews" "
Rating 6 - Okay. 12 out of 497 reviews" "
Rating 4 - Poor. 4 out of 497 reviews" "
Rating 2 - Terrible. 2 out of 497 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Grzegorz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot and very convenient place for connection to airport
Stayed 1 night in Apr 2024
Response from Janusz Migacz Hotel Manager on 29 Apr,2024
Dear Grzegorz,Thank you for your wonderful review.It's great that you had a marvelous time with us and that our convenient location and helpful staff made your stay amazing.Thank you again for your feedback. Hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great sleep in a hotel next to the airport
Stayed 1 night in Apr 2024
Response from Janusz Migacz Hotel Manager on 25 Apr,2024
Dear Benjamin ,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2024
Response from Janusz Migacz Hotel Manager on 17 Apr,2024
Dear Loretta,Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel with a fantastic breakfast buffet. Staff was very helpful in arranging transportation to the city center.
Stayed 1 night in Apr 2024
Response from Janusz Migacz Hotel Manager on 13 Apr,2024
Dear Robert,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcome you back again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Shadow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Beatrix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Janusz Migacz Hotel Manager on 26 Mar,2024
Dear Beatrix,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager

4/10 Poor

AIMEE

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I left my bracelet in the bathroom , I’ve been calling the staff , they said call tomorrow and after 3 days they said they did not find it . Very disappointed.
Stayed 1 night in Mar 2024
Response from Szymon on 21 Mar,2024
I'm terribly sorry to hear about your lost bracelet and the disappointment you've experienced with our staff's response. This is certainly not the level of service we strive to provide, and I sincerely apologize for any inconvenience this has caused you. Please accept our apologies once again for the inconvenience and disappointment you've encountered. If there's anything else we can do to assist you further, please don't hesitate to reach out to me directly.Thank you for bringing this to our attention, and we appreciate your understanding.Best regards,Szymon

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to the Krakow Airport - front desk staff were all friendly, helpful and will call you a cab. Its about a 20-25min can ride into the "Old City" Also they have a restaurant which was good, limited dishes but good! and loved their breakfast!
Stayed 2 nights in Mar 2024
Response from Szymon on 21 Mar,2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our location close to the Krakow Airport convenient. It's great to know that our front desk staff were friendly and helpful, and we're glad they assisted you with arranging transportation. We're also pleased that you enjoyed dining at our restaurant and appreciated the quality of our breakfast offerings.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back on your next visit to Krakow.Thank you for choosing our hotel!Best regards,Szymon

10/10 Excellent

krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel convenient located next to the airport, best option for pre or post flight opinion.
Stayed 1 night in Mar 2024
Response from Janusz Migacz Hotel Manager on 14 Mar,2024
Dear Krzysztof,Thank you very much for your review. It's great that you had such a pleasant stay with us and that you especially enjoyed our convenient location. We think that the location near the airport makes us ideally situated for you to enjoy even a short stay and the opportunity to get a good night's sleep, without worrying and missing your flight.Once again, thank you for your feedback. Hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2024
Response from Janusz Migacz Hotel Manager on 2 Mar,2024
Dear Elie,Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best options before or after taking flight & close to the airport.
Stayed 1 night in Feb 2024
Response from Janusz Migacz Hotel Manager on 29 Feb,2024
Dear Krzysztof,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mykhailo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Janusz Migacz Hotel Manager on 18 Feb,2024
Dear Robert,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Iryna

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport hotel, just a few minutes from the terminal. Transfer bus is about 3 dollars, which should be free for an airport hotel. That would be my only criticism.
Stayed 1 night in Jan 2024
Response from Janusz Migacz Hotel Manager on 9 Feb,2024
Dear Mark,Thank you for your feedback! We are so glad you enjoyed your stay. Your thoughts have been reviewed for improvement purposes and we will continue to make adjustments based on your input. Thank you again for bringing this to our attention and we hope to welcome you back again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the seating style in the dining area
Stayed 2 nights in Jan 2024
Response from Janusz Migacz Hotel Manager on 9 Feb,2024
Dear Jeff,Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nataliia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and located next to the airport. The staff was accommodating
Stayed 1 night in Dec 2023
Response from Janusz Migacz Hotel Manager on 9 Feb,2024
Dear Daniel,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcome you back again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Rina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to the airport. And the staff, rooms, hotel and dining in the hotel are great.
Stayed 1 night in Jan 2024
Response from Janusz Migacz Hotel Manager on 9 Feb,2024
Dear Edward,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Piotr

Stayed 1 night in Dec 2023

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

saqiba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. The room was clean,quiet and the staff were keen to help. Great location near the airport and great value for money
Stayed 7 nights in Dec 2023
Response from Janusz Migacz Hotel Manager on 19 Dec,2023
Dear Saqiba,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Slight walk to the hotel from the airport about ten minutes. Excellent amenities, good water pressure and nice big bed. What else can you ask for in an airport hotel?
Stayed 1 night in Dec 2023
Response from Janusz Migacz Hotel Manager on 16 Dec,2023
Dear Yair,Thank you for your wonderful review.It's great that you had a marvelous time with us and that our convenient location and helpful staff made your stay amazing.Thank you again for your feedback. Hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport and comfortable and modern.
Stayed 1 night in Nov 2023
Response from Janusz Migacz Hotel Manager on 13 Dec,2023
Dear Edward,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

8/10 Good

Andy

Liked: Cleanliness, property conditions & facilities
Snow not removed from driveways
Stayed 1 night in Dec 2023
Response from Janusz Migacz Hotel Manager on 12 Dec,2023
Dear Andy,Thank you for your feedback! We are so glad you enjoyed your stay. Your thoughts have been reviewed for improvement purposes and we will continue to make adjustments based on your input. Thank you again for bringing this to our attention and we hope to welcome you back again soon.Best regards,Janusz MigaczHotel Manager

8/10 Good

richard

Stayed 1 night in Dec 2023

6/10 Okay

piotr

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rostislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Нет трансфера
Stayed 1 night in Nov 2023
Response from Janusz Migacz Hotel Manager on 30 Nov,2023
Dear Rostislav,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

John, Altamonte Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean very well. Breakfast fresh, delicious Will return next time.
Stayed 1 night in Nov 2023
Response from Janusz Migacz Hotel Manager on 27 Nov,2023
Dear John,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcome you back again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport convenience? Yes! Great breakfast? Yes! Evening Meals menu? Yes! Comfortable room? Yes! Need I say more? Yes! This Hampton Inn is very nice. Jeffrey
Stayed 2 nights in Nov 2023
Response from Janusz Migacz Hotel Manager on 21 Nov,2023
Dear Jeff,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Janusz

Stayed 1 night in Nov 2023

10/10 Excellent

Oksana, indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel, it's way better than 3 stars.
Stayed 1 night in Nov 2023
Response from Janusz Migacz Hotel Manager on 7 Nov,2023
Dear Oksana,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Wieslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Nov 2023
Response from Janusz Migacz Hotel Manager on 10 Nov,2023
Dear Wieslaw,Thank you very much for your review. It's great that you had such a pleasant stay with us and that you especially enjoyed our convenient location. We think that the location near the airport makes us ideally situated for you to enjoy even a short stay and the opportunity to get a good night's sleep, without worrying and missing your flight.Once again, thank you for your feedback. Hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

David, Monument

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient Friendly and service oriented staff
Stayed 1 night in Nov 2023
Response from Janusz Migacz Hotel Manager on 5 Nov,2023
Dear David,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcome you back again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

David, Monument

Stayed 1 night in Oct 2023

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to airport
Stayed 1 night in Oct 2023
Response from Janusz Migacz Hotel Manager on 31 Oct,2023
Dear Olena,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

oleksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Amazing lunches everything was delicious. Safly there are not much to see around what is expected for a hotel near Airport. Flipside you can easily walk to it from the airport if needed. 10 min walk. Overal fully satisfied. Amasing stay.
Stayed 1 night in Sep 2023
Response from Janusz Migacz Hotel Manager on 30 Oct,2023
Dear Oleksandr,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Mark-Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of my Krakow trip.
Excellent staff, I was able to check in a bit early. The restaurant was really good too. The shuttle to the airport at 4am was on time and very pleasant (albeit the airport was about 1/3 of mile away but it was rainy. A very good place to stay that is close to the airport.
Stayed 1 night in Oct 2023
Response from Janusz Migacz on 25 Oct,2023
Dear Mark-Wayne,Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for our guests. We are glad you chose to stay with us and hope to see you again real soon.Best regards, Janusz Migacz Hotel Manager

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service
Stayed 1 night in Oct 2023
Response from . on 28 Oct,2023
Dear Andrzej,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Ihor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 2 nights in Oct 2023
Response from . on 28 Oct,2023
Dear Ihor,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near airport
Hotel still feels brand new. Very clean and quiet. Breakfast has plenty of choice. Would definitely recommend. There is a shuttle bus which I didn’t use. However, whilst quite an easy walk from the airport there was no pavement in places.
Stayed 1 night in Oct 2023
Response from Janusz Migacz on 25 Oct,2023
Dear Peter,Thank you so much for taking the time to leave your feedback. We are so pleased to hear you enjoyed your stay with us. We do sincerely apologize for the issues you experienced and we assure you that your concerns will be addressed. We hope to see you again real soon !Best regards, Janusz Migacz Hotel Manager

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
2nd time we stayed in the hotel due to being so close to the airport. Great food, reasonable price and breakfast included.
Stayed 1 night in Oct 2023
Response from Janusz Migacz on 25 Oct,2023
Dear Daniela,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcome you back again soon.Best regards, Janusz Migacz Hotel Manager