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Reviews of Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

5 out of 5
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
170 Jalan Bukit Bintang, Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 340 out of 521 reviews" "
Rating 8 - Good. 140 out of 521 reviews" "
Rating 6 - Okay. 28 out of 521 reviews" "
Rating 4 - Poor. 10 out of 521 reviews" "
Rating 2 - Terrible. 3 out of 521 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a fabulous hotel situated right in the middle of the shopping hub. It ticks all the boxes, will defiantly stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay in KL. Don’t miss the breakfast buffet.
Stayed 4 nights in Apr 2024

10/10 Excellent

Yun Cheung Peter

Liked: Cleanliness, staff & service, property conditions & facilities
convenience
Stayed 2 nights in Feb 2024
Response from Rudy Oretti - General Manager on 11 Mar,2024
Dear Yun Cheung Peter, Thank you for staying with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and friendly nothing was too much. The hotel cleanliness and lay out excellent. Right in the middle of the golden triangle. Certainly coming back. I have stayed in probably 100 hotels over the years as an international business man, this is definitely one of the best hotels I have stayed at, can’t recommend it highly enough. FABULOUS
Stayed 3 nights in Feb 2024
Response from Rudy Oretti - General Manager on 26 Feb,2024
Dear Ian,We are delighted to learn that you had a pleasant stay at Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Expedia and we certainly hope to welcome you, again in the near future.Best regards, Rudy OrettiGeneral Manager

10/10 Excellent

Mohamad Siti Rafidah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, near n walkable to shopping eateries around Bt Bintang. Nice big spacious room. Open and fresh view with lots of natural light coming in. Special thanks to staff, Fikri, who has effortlessly made our check in & out such a breeze. Very accommodating to our needs, excellent service indeed.! Thank you Fikri! The only downside is area is always full of traffic thus usually delay when booking grab. Only minor issue in room is the fridge is not cold. Anyways, would definitely go bk to stay 👍
Stayed 1 night in Feb 2024
Response from Rudy Oretti - General Manager on 13 Feb,2024
Dear Mohamad Siti Rafidah,We greatly appreciate you taking the time to share your positive review on Expedia. We are grateful for your comments, and we look forward to your second visit to Pavilion Hotel Kuala Lumpur.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Mohammad Syafiq Khalid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is co-located within Pavilion Mall, which is one of the best mall in Kuala Lumpur. The hotel is clean and the service is excellent.
Stayed 2 nights in Feb 2024
Response from Rudy Oretti - General Manager on 6 Feb,2024
Dear Mohammad Syafiq Khalid,We are delighted to learn that you had a wonderful stay with Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Agoda and we certainly hope to welcome you, again and offer you another great stay.Best regards,Rudy OrettiGeneral Manager

8/10 Good

Saiful Bahari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Stayed 1 night in Jan 2024
Response from Rudy Oretti - General Manager on 6 Feb,2024
Dear Saiful Bahari,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Convenient but questionnable hygiene & service
Conveniently located hotel situated ontop of the Pavilion shopping mall. Staff are friendly, and room amenities are comfortable. However, I found the hotel slippers in room are not newly replaced for each guest booking. The ones in my room were obviously used by previous guest(s) which I find unhygenic and disgusting. Most other 5 star hotels provide slippers in a plastic or cardboard wrap so you know it's new. I find it odd that a 5 star hotel would skimp on this. The club rooms are nice and quiet, and bedding is lovely and soft. I booked a club room - evening nibbles and cocktails finish at 730pm, which is a little early - most other hotels have club cocktail hour until 8pm. Getting baggage assistance upon checkout on the weekend is shockingly slow and inadequate. It takes at least 30mins for the concierge to turn up. The last time I stayed at this hotel, I ended up dragging my own suitcases to reception as they kept calling to tell me I had exceeded the checkout time, and I didn't want to risk paying extra room charges. I've not experienced this at any other 5 star hotel in KL before.
Stayed 4 nights in Jan 2024
Response from Rudy Oretti - General Manager on 11 Mar,2024
Dear Traveler,Thank you very much for the review you shared on Hotels.com, following your recent stay at Pavilion Hotel Kuala Lumpur.We appreciate your kind words about our convenient location, friendly hospitality, comfortable room amenities, and the quietness and comfort of the Club Rooms. However, we sincerely apologise for the shortcomings you encountered during your stay. We take guest feedback very seriously, and your comments regarding the slippers and the limited timeframe for Club Lounge refreshments are particularly concerning. We will address these issues with our Housekeeping and Club Lounge teams, for continual improvement.I hope your disappointment on this particular visit, will not deter you from returning to our hotel and we truly hope for an opportunity to welcome you back, in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Hairuo

Stayed 6 nights in Jan 2024
Response from Rudy Oretti - General Manager on 6 Feb,2024
Dear Hairuo,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rudy Oretti - General Manager on 6 Feb,2024
Dear Keith,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Fernando

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice room and lounge. This hotel would have been perfect with a spa. They have one at another nearby sister hotel. But unfortunately they don't have them inside the hotel.
Stayed 3 nights in Jan 2024
Response from Rudy Oretti - General Manager on 6 Feb,2024
Dear Fernando,It was our pleasure to serve you during your stay at Pavilion Hotel Kuala Lumpur. We humbly thank you for the comments shared during your recent stay with us and look forward to your return. Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Benny w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rudy Oretti - General Manager on 19 Jan,2024
Dear Benny, Thank you for staying at Pavilion Hotel and we would be delighted to serve you again during your future travels to Kuala Lumpur.Best Regards,Rudy OrettiGeneral Manager

10/10 Excellent

Sharmila, Harrow

Stayed 2 nights in Jan 2024
Response from Rudy Oretti - General Manager on 22 Jan,2024
Dear Sharmila,Thank you for staying with Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back soon.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, modern, good location, safe and secure,?good facility, staff very helpful.
Stayed 3 nights in Jan 2024
Response from Rudy Oretti - General Manager on 6 Feb,2024
Dear JOHN,Thank you for choosing Pavilion Hotel as your preferred accommodation during your staycation in Kuala Lumpur and we look forward to welcoming you back soon.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the deco and cake for our 34th anniversary. Staff were friendly and polite. There was no switch for the lights near the TV, in other words, must use the master switch to turn on/off.
Stayed 4 nights in Dec 2023
Response from Rudy Oretti - General Manager on 3 Jan,2024
Dear Jordan,We are glad you enjoyed your stay here at Pavilion Hotel Kuala Lumpur. Thank you again for your recommendation and it will be an honour to welcome you back to our hotel in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rudy Oretti - General Manager on 3 Jan,2024
Dear Belinda,Thank you for staying at Pavilion Hotel Kuala Lumpur, and we look forward to welcoming you back soon.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Helen Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Rudy Oretti - General Manager on 3 Jan,2024
Dear Helen Jane,Thank you for staying at Pavilion Hotel Kuala Lumpur, and we look forward to welcoming you back soon.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service team. Ease of getting around and abundance of shopping. Love this hotel.
Stayed 4 nights in Dec 2023
Response from Rudy Oretti - General Manager on 3 Jan,2024
Dear Ronald,We are pleased to hear of your overall positive experience during your recent visit to Pavilion Hotel Kuala Lumpur. Thank you for posting this review and we look forward to your second visit to our hotel in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Staffs was super helpful.
Stayed 2 nights in Dec 2023
Response from Rudy Oretti - General Manager on 26 Dec,2023
Dear Traveler,Thank you for giving us a perfect score. We are glad that you made the decision to stay with us, and we look forward to your next visit to Pavilion Hotel Kuala Lumpur very soon.Best Regards,Rudy OrettiGeneral Manager

10/10 Excellent

Nurmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Rudy Oretti - General Manager on 26 Dec,2023
Dear Nurmy,Thank you for leaving us with a wonderful review on Expedia and we certainly hope to welcome you back again to Pavilion Hotel Kuala Lumpur in the near future.Best Regards,Rudy OrettiGeneral Manager

8/10 Good

Lau

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rudy Oretti - General Manager on 20 Dec,2023
Dear Lau,Thank you for reviewing Pavilion Hotel Kuala Lumpur and we are looking forward to your many returns.Best regards,Rudy OrettiGeneral Manager

6/10 Okay

Oi kwan

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It takes more than an hour to check in the hotel. There is only 1 lift operated. No wifi, no TV. The staff requested us to down grade our room as the type of rooms that we booked was not available. Finally the manager give a total of MR300 voucher for 2 nights for 1 room. This really horrified.
Stayed 2 nights in Nov 2023
Response from Rudy Oretti - General Manager on 3 Jan,2024
Dear Oi kwan,Thank you so much for taking the time to share your experience, regarding your recent stay at Pavilion Hotel Kuala Lumpur.We are very sorry to hear that you were disappointed with the service you received during your stay with us. We take great pride in our guest experience, and we are always working to improve the way we interact with our guests. Please accept my sincere apologies for the obvious frustration that we have caused you. Kindly rest assured I have shared your feedback with the relevant teams, and we are working hard to improve the guest experience for your next visit.I hope your experience on this particular visit will not deter you from returning to our hotel, Oi kwan. We truly hope for an opportunity to welcome you back, in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Ling Kok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Rudy Oretti - General Manager on 7 Dec,2023
Dear Ling Kok,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel soon.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Muruggan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fish and chips were good. Room service is worth it.
Stayed 2 nights in Nov 2023
Response from Rudy Oretti - General Manager on 20 Dec,2023
Dear Muruggan,Thank you for taking the time to post your review of your recent stay with us at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you enjoyed your stay, and we hope to have the opportunity to welcome you back in the future.Best Regards,Rudy OrettiGeneral Manager

10/10 Excellent

Rizuan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and it is still as good as we remembered. Breakfast is varied and good. We particularly like the club room. Staff are very courteous. They all have a ready smile and a friendly hello. We will definitely return on our next trip to KL.
Stayed 5 nights in Nov 2023
Response from Rudy Oretti - General Manager on 7 Dec,2023
Dear RizuanWe are delighted to learn that you had a pleasant stay at Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Expedia and we certainly hope to welcome you, again in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time stay in Pavilion Hotel. Recommended by family member. No regret. Like the room size and view. Staff helpful n honest. Left a jacket in room and only when returned to SG I realised. Called hotel and a staff (Nadia)called back that jacket is with them. Thkq so much.
Stayed 3 nights in Nov 2023
Response from Rudy Oretti - General Manager on 7 Dec,2023
Dear Shirley,Thank you so much for taking the time to leave us such a wonderful review on Expedia.We are very happy to read that you enjoyed your stay with us and it is indeed a pleasure to receive such a delightful review highlighting our rooms as well as our attentive hospitality, particularly from Nadia.Thank you once again for your patronage Shirley, and we truly look forward to welcoming you back to our hotel, very soon.Best Regards,Rudy OrettiGeneral Manager

10/10 Excellent

Gerry

Stayed 2 nights in Oct 2023
Response from Rudy Oretti - General Manager on 6 Nov,2023
Dear Gerry, Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Shaun Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Oct 2023
Response from Rudy Oretti - General Manager on 6 Nov,2023
Dear Shaun Young, Thank you for writing such a great review on Expedia. We are glad that you enjoyed your stay with Pavilion Hotel Kuala Lumpur, and we look forward to your many returns.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never any stress
There is never any stress staying in this hotel. Everything you need is at your fingertips from friendly staff. Best is the location though, just exiting the hotel into the pavilion shopping centre.
Stayed 5 nights in Jul 2023
Response from Rudy Oretti - General Manager on 6 Nov,2023
Dear Grant,Thank you for your positive feedback following your recent stay at Pavilion Hotel Kuala Lumpur. We are honored to earn your compliments and we look forward to welcoming you back very soon.Best regards,Rudy OrettiGeneral Manager

8/10 Good

MEE CHING RUBY

Liked: Cleanliness, staff & service, property conditions & facilities
prompt and pleasant service, cleanliness, good location and nice food!
Stayed 5 nights in Oct 2023
Response from Rudy Oretti - General Manager on 6 Nov,2023
Dear MEE CHING RUBY,Thank you for leaving us a wonderful review on Expedia. We are flattered you have enjoyed your stay with Pavilion Hotel Kuala Lumpur recently and we look forward to welcoming you back to our hotel in a foreseeable future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

shirley

Stayed 1 night in Oct 2023
Response from Rudy Oretti - General Manager on 6 Nov,2023
Dear shirley,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Noha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and best location ever
The check in and check out were super smooth, almost non existant. The room had a great city view as promised, it was clean spacious and the pillows were one of the best I ever experienced in a hotel. The staff are friendly, and respectful. I highly recommend getting the club room as it has great value for money. The hotel being on top of the pavilion mall is a great advantage. The breakfast has a variety that allows those new to Asian food to experience it in baby steps. If you don't want to eat at the hotel, the Pavillion food court is the largest ever and has every possible variety to ever exist. The hotel is a 10 min walking distance from plaza low yat, 5 min from Fahrenheit and lot 10, 10 min from the aquarium, 20 min from the Petronas towers and KLCC park. The hop on hop off stop is a 5 min walk. Best location ever.
Stayed 6 nights in Sep 2023
Response from Rudy Oretti - General Manager on 6 Oct,2023
Dear Noha,We greatly appreciate your time and are pleased to hear your overall positive feedback following your recent stay at Pavilion Hotel Kuala Lumpur. Thank you for your terrific review and we look forward to welcoming you back in the near future.Best regards, Rudy OrettiGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay all around
Perfectly located hotel connected to the mall. Very friendly staffs everywhere you go. The only complains would be the event at the courtyard was a bit loud and they stayed until around 9:30pm. The infinity pool is gorgeous especially in the afternoon/evening since it will not be facing the sun.
Stayed 1 night in Sep 2023
Response from Rudy Oretti - General Manager on 6 Oct,2023
Dear Traveler,Thank you for choosing our hotel following your recent visit to Kuala Lumpur. We appreciate your kind words and look forward to welcoming you back to Pavilion Hotel Kuala Lumpur in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and experience
Stayed 6 nights in Sep 2023
Response from Rudy Oretti - General Manager on 27 Sept,2023
Dear TravelerThank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

8/10 Good

Choon Hiang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located within the Pavilion Mall
Stayed 2 nights in Sep 2023
Response from Rudy Oretti - General Manager on 27 Sept,2023
Dear Choon Hiang,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Dylan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rudy Oretti - General Manager on 27 Sept,2023
Dear Dylan,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

SONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Rudy Oretti - General Manager on 18 Sept,2023
Dear SONG,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

SEN WEI

Stayed 2 nights in Jun 2023
Response from Rudy Oretti - General Manager on 18 Sept,2023
Dear SEN WEI,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

8/10 Good

Loo fern

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rudy Oretti - General Manager on 18 Sept,2023
Dear Loo fern,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and friendly staff.
Great room and friendly staff.
Stayed 3 nights in Aug 2023
Response from Rudy Oretti - General Manager on 29 Aug,2023
Dear Traveler,We greatly enjoyed reading your review on Hotels.com. Thank you for taking the time to share your thoughts following your recent stay with us at Pavilion Hotel Kuala Lumpur and we truly look forward to welcoming you back in the near future.Best regards, Rudy OrettiGeneral Manager

8/10 Good

Kerrin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Loved everything about the Hotel. The rooms were spacious and clean. If I had a choice I would have just preferred a softer mattress other that it was perfect and I would definitely stay again.
Stayed 4 nights in Aug 2023
Response from Rudy Oretti - General Manager on 29 Aug,2023
Dear Kerrin,We are delighted to learn that you had a pleasant stay at Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Hotels.com and we certainly hope to welcome you, again in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 3 nights in Aug 2023
Response from Rudy Oretti - General Manager on 29 Aug,2023
Dear Rami,Thank you for staying with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

8/10 Good

Muhammed

Stayed 3 nights in Aug 2023
Response from Rudy Oretti - General Manager on 29 Aug,2023
Dear Muhammed,Thank you for staying with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Sean

Stayed 1 night in Jul 2023
Response from Rudy Oretti - General Manager on 2 Aug,2023
Dear Sean,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best regards,Rudy Oretti General Manager

10/10 Excellent

Choon Hiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 2 nights in Jul 2023
Response from Rudy Oretti - General Manager on 2 Aug,2023
Dear Choon Hiang,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best regards,Rudy Oretti General Manager

8/10 Good

Pg Hjh Halimah Pg Hj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Rudy Oretti - General Manager on 2 Aug,2023
Dear Pg Hjh Halimah Pg Hj,Thank you for staying with us at Pavilion Hotel Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best regards,Rudy Oretti General Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a highly enjoyable stay. The staff went far and beyond to ensure comfort of guests. The breakfast buffet was delicious with a large variety of food. It's also important to note how clean and modern all rooms/facilities were. We will certainly be back, thanks so much for the hospitality.
Response from Rudy Oretti - General Manager on 12 Jul,2023
Dear Simon,It was truly a pleasure having you as our guest during your recent stay at Banyan Tree Kuala Lumpur. Thank you for your patronage and for submitting this terrific 5-star review on Expedia. We look forward to having you back to our urban resort for a more positive experience.Best regards,Rudy OrettiGeneral Manager

8/10 Good

Arun Bhaskar, Singapore

Travelled with family
Liked: Cleanliness, staff & service
The property is suited at a very strategic location and the staff are friendly. But the breakfast spread was very depressing considering it was heavily inclined towards asian food and most items were not available as early as 9am. Most cab drivers found it tough to find the place and not sure if better signages can be put to make it easier to identify.
Stayed 3 nights in Jun 2023
Response from Rudy Oretti - General Manager on 21 Jul,2023
Dear Arun Bhaskar,Thank you very much for choosing Pavilion Hotel Kuala Lumpur and for taking your valuable time to write your review, on Expedia.We're sorry to hear that you were disappointed with our breakfast offering. We take great pride in our food, and we always strive to offer a variety of options to our guests. However, we understand that everyone has different tastes, and we'll take your feedback into consideration, as we continue to improve our breakfast variety. Meanwhile, we have also taken good note of the signage to the hotel.Thank you once again for your comments, Arun Bhaskar. We really appreciate your feedback and hope this will not deter you from future visits.Best regards,Rudy OrettiGeneral Manager

8/10 Good

Chuan Sng

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
All good except a traumatic experience at restaura
The whole stay from check-in to check-out is pretty pleasant. However, the biggest letdown is the service level at their restaurant. It was a long crazy congested crowd waiting for breakfast and it was completely full with long queues outside. I had to forgo breakfast after waiting for more than 30min wait as I have to rush off for my business appt. As I am diabetic, it is absolutely essential for me to have food in the morning. As a result, I almost fainted later that morning during my meeting and medics came to my aid. If the hotel has high occupancy rate, the check-in staff should have provided prior warning and caution to have breakfast at times when there is less crowd. Unfortunately this did not happen, and caused my heath to suffer.
Stayed 1 night in Jun 2023
Response from Rudy Oretti - General Manager on 21 Jul,2023
Dear Chuan Sng,Thank you very much for taking the time to write a review of your stay, at Pavilion Hotel Kuala Lumpur. We are delighted to learn that you enjoyed our prime location and check-in/out procedures. Meanwhile, we would like to sincerely apologise for the unpleasant incident that you encountered with your breakfast experience. Kindly rest assured, it will be addressed with the respective teams and we are working hard to improve the guest experience, for your next visit.Thank you once again for staying with us, and for sharing your feedback, Chuan Sng. We truly hope you will give us the chance to serve you again, in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Rudy Oretti - General Manager on 22 Jun,2023
Dear Traveler,Thank you for staying at Pavilion Hotel and we look forward to your next visit in the future.Best regards,Rudy OrettiGeneral Manager