- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photo gallery
Guest reviews
44 reviews
Guests rated this property 2.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Spa
- Restaurant
- Gym
Map
1 Jalan Imbi, Kuala Lumpur
Explore the area
Berjaya Times Square1 min walk
Jalan Alor9 min walk
Pavilion Kuala Lumpur11 min walk
Kuala Lumpur (KUL-Kuala Lumpur Intl.)43 min drive
Choose dates to view prices
Standard Room
Photos of Standard Room
Standard Room
More detailsRoom amenities
- 51 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed
51 square metres m2 room with city views
Internet – Free WiFi and wired Internet access
Entertainment – Satellite channels
Food & Drink – Microwave, room service and free bottled water
Bathroom – Private bathroom, separate bathtub and shower, free toiletries and a hairdryer (on request)
Practical – Safe, desk and iron/ironing board (on request)
Comfort – Air conditioning
Need to know – Limited housekeeping
Non-Smoking
Superior Room
Photos of Superior Room
Superior Room
More detailsRoom amenities
- 57 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 2 Single Beds
57 square metres m2 room with city views
Internet – Free WiFi and wired Internet access
Entertainment – Satellite channels
Food & Drink – Microwave, room service and free bottled water
Bathroom – Private bathroom, separate bathtub and shower, free toiletries and a hairdryer (on request)
Practical – Safe, desk and iron/ironing board (on request)
Comfort – Air conditioning
Need to know – Limited housekeeping
Non-Smoking
Deluxe Room
Photos of Deluxe Room
Deluxe Room
More detailsRoom amenities
- 59 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 1 Single Bed
59 square metres m2 room with city views
Internet – Free WiFi and wired Internet access
Entertainment – Satellite channels
Food & Drink – Microwave, room service and free bottled water
Bathroom – Private bathroom, separate bathtub and shower, free toiletries and a hairdryer (on request)
Practical – Safe, desk and iron/ironing board (on request)
Comfort – Air conditioning
Need to know – Limited housekeeping
Non-Smoking
Apartment, 2 Bedrooms
Photos of Apartment, 2 Bedrooms
Apartment, 2 Bedrooms
More detailsRoom amenities
- 99 sq m
- City view
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 5Max children: 4
Room details
1 Queen Bed and 3 Single Beds
99 square metres m2 room with city views
Layout – 2 bedrooms and living room
Internet – Free WiFi and wired Internet access
Entertainment – Satellite channels
Food & Drink – Kitchenette with fridge and microwave
Bathroom – Private bathroom, separate bathtub and shower, free toiletries and a hairdryer (on request)
Practical – Safe, desk and iron/ironing board (on request)
Comfort – Air conditioning
Need to know – Limited housekeeping
Non-Smoking
Premier Room
Photos of Premier Room
Premier Room
More detailsRoom amenities
- 61 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 1 Single Bed
61 square metres m2 room with city views
Internet – Free WiFi and wired Internet access
Entertainment – Satellite channels
Food & Drink – Kitchenette with microwave
Bathroom – Private bathroom, separate bathtub and shower, free toiletries and a hairdryer (on request)
Practical – Safe, desk and iron/ironing board (on request)
Comfort – Air conditioning
Need to know – Limited housekeeping
Non-Smoking
The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
About this area
Kuala Lumpur
Located in Kuala Lumpur's Bukit Bintang neighbourhood, Best Service Suites at Times Square is near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travellers looking to shop may want to visit Berjaya Times Square and Sungei Wang Plaza. Aquaria KLCC and Kuala Lumpur Bird Park are not to be missed. Our guests appreciate the hotel's location for the sightseeing.
Visit our Kuala Lumpur travel guideWhat's nearby
- Berjaya Times Square - 1 min walk
- Jalan Alor - 9 min walk
- Pavilion Kuala Lumpur - 11 min walk
- Kuala Lumpur Convention Centre - 11 min drive
- Kuala Lumpur Tower - 15 min drive
Getting around
- Imbi Station - 2 min walk
- Kuala Lumpur Pasar Seni Station - 3 min drive
- Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 43 min drive
About this property
About this property
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking: MYR 6 per day
Food and drink
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Room service available
Things to do
- Children's pool
- Fitness centre
- Full-service spa
- Outdoor pool
Family friendly
- Children's pool
- Dry-cleaning service
- Laundry facilities
- Microwave
- Outdoor pool
Guest services
- 24-hour front desk
- Dry-cleaning service
- Hair salon
- Housekeeping (limited)
- Laundry facilities
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- Arabic
- English
- Hindi
Business services
- Business centre
- Meeting rooms
Outdoors
- BBQ grill(s)
- Garden
- Picnic area
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
Bathroom
- Free toiletries
- Hairdryer (on request)
- Separate bathtub and shower
Entertainment
- Satellite channels
- TV
Food and drink
- Free bottled water
- Microwave
More
- Desk
- Iron/ironing board (on request)
- Safe
Policies
Policies
Check-in
Check-in
Check-in between 2:00 PM and midnight
Minimum check-in age - 18
Check-out
Check-out
Check-out before noon
Special check-in instructions
Special check-in instructions
The check-in location differs from the property location; to check in, go to Reception, East Tower A
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance.
Access methods
Access methods
Staffed front desk
Pets
Pets
Pets not allowed
Children and extra beds
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Payment types at the property
Important information
Important information
Optional extras
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Self-parking fee: MYR 6 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Frequently asked questions
Guest reviews
2.4
Cleanliness
2.1
Service and Staff
2.3
Property condition
Not recommended
There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel.
Pros: Nothing apart from location
Cons: The entire management of the apartment rental as well as a total refurbishment of the rooms. The overall experience left me extremely disappointed
Location: Location is good - right on Times Square and a 5 minute walk to Bukit Bintang and some excellent shopping / dining / entertainment
- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room available
Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference.
- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Service
Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful...
- Disliked: Staff & service, property conditions & facilities, room comfort
TV and clock not working, toilets jammed
I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted
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