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Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi

Guest reviews

2.5/5
44 reviews
Guests rated this property 2.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationBerjaya Times Square1 min walk
Popular LocationJalan Alor9 min walk
Popular LocationPavilion Kuala Lumpur11 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)43 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • 51 sq m
    • City view
    • Sleeps 3
    More detailsStandard Room
  • Superior Room

    Room amenities

    • 57 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Room
  • Deluxe Room

    Room amenities

    • 59 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room
  • Apartment, 2 Bedrooms

    Room amenities

    • 99 sq m
    • City view
    • Sleeps 5
    More detailsApartment, 2 Bedrooms
  • Premier Room

    Room amenities

    • 61 sq m
    • City view
    • Sleeps 3
    More detailsPremier Room

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Kuala Lumpur

Located in Kuala Lumpur's Bukit Bintang neighbourhood, Best Service Suites at Times Square is near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travellers looking to shop may want to visit Berjaya Times Square and Sungei Wang Plaza. Aquaria KLCC and Kuala Lumpur Bird Park are not to be missed. Our guests appreciate the hotel's location for the sightseeing.

Visit our Kuala Lumpur travel guide
Map
Popular Location

What's nearby

  • Berjaya Times Square - 1 min walk
  • Jalan Alor - 9 min walk
  • Pavilion Kuala Lumpur - 11 min walk
  • Kuala Lumpur Convention Centre - 11 min drive
  • Kuala Lumpur Tower - 15 min drive

Getting around

  • Imbi Station - 2 min walk
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 43 min drive

About this property

Best Service Suites at Times Square

3.5-star Kuala Lumpur hotel in Bukit Bintang, walk to Berjaya Times Square
A full-service spa, a restaurant and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 30 rooms offer free WiFi and free wired Internet, plus microwaves and TVs with satellite channels. Room service, separate bathtubs and showers and free bottled water are among the other amenities available to guests. Limited housekeeping is available.
Best Service Suites at Times Square offers 30 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Televisions come with satellite channels.

Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: MYR 6 per day

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (limited)
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • Hindi

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Separate bathtub and shower

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Microwave

More

  • Desk
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; to check in, go to Reception, East Tower A
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: MYR 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is available for MYR 6 per day.
What time is check-in at Best Service Suites at Times Square?
Check-in is from 2:00 PM to midnight.
What time is check-out at this hotel?
Checkout is at noon.
Where is this hotel located?
Located in Bukit Bintang, this spa hotel is within a 5-minute walk of Berjaya Times Square and Sungei Wang Plaza. Bukit Bintang Plaza and Lot 10 Shopping Centre are also within 10 minutes. Imbi Station is only a 2-minute walk and Hang Tuah Station is 6 minutes.

Guest reviews

Overall score and ratings for Best Service Suites at Times Square

2.5
Guest rating
5 - Excellent
4
4 - Good
7
3 - Okay
11
2 - Mediocre
9
1 - Poor
13
2.4
Cleanliness
2.1
Service and Staff
2.3
Property condition

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1/5

Not recommended

There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel.

Pros: Nothing apart from location

Cons: The entire management of the apartment rental as well as a total refurbishment of the rooms. The overall experience left me extremely disappointed

Location: Location is good - right on Times Square and a 5 minute walk to Bukit Bintang and some excellent shopping / dining / entertainment

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room available

Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference.

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Service

Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful...

1/5

  • Disliked: Staff & service, property conditions & facilities, room comfort
TV and clock not working, toilets jammed

I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted