As a 4 star facility, poor service at reception, in terms of attitude, availability. No direct access of lift from reception to my floor, needed to take a separate lift midway, otherwise needed to drag my luggages inconveniently all the way to the back of the building for a direct access lift. Awful odour in the first room, coming from the sink drainage pipe, almost unbearable after we close all window, but it was too late in the night to change room, managed to ask for a change early next morning, but needed to packed every thing again and dragged them all the way down to reception, for storage, till they can provide us an alternative after check-out time. Cockroaches easily seen in both rooms i stayed. Very poor shower drainage, water flooded till my ankles after only 2 minutes of shower. Very poorly maintained furnitures (tables, chairs), some actually at the edge of breaking down. No provision of house keeping service to make up room at this facility, when asked, was told it came at an additional fee - all these not mentioned during at booking or at check in, but funny thing was there was a card hanging at the room door to indicate 'make-up room' or 'do not disturb' - i certainly did not get the logic. Needed to leave early morning with early check out at 6am, as mentioned above, reception not available, but that was ok still - passed access card to security, but then had to chase after them for my deposit. Overall - NEVER coming back here anymore.