Facilities and service are up to expectations for the price paid. One thing I dislike is that a receipt wasn't issued promptly upon my payment for another night's stay.
Other minor details the hotel could look into: (1) no TV guide was available for the TV in the room, or even a list of the channels;
(2) only one hook inside bathroom for hanging clothes & towel;
(3) water from basin must be controlled carefully or else it splashes powerfully;
(4) having Hailam Kopitiam downstairs discourages me from exploring other eating places in KL. Ok this is just a joke! It's a compliment on the wide variety available at all hours.
I've stayed at this hotel at least thrice now. Weather-permitting, the hotel is excellently located for exploring the Old Market, Berjaya Times Square, etc.