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Overview of Hotel Istana Kuala Lumpur City Center

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Guest reviews

4.1/5 Very Good
1,942 reviews
Guests rated this property 4.0/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

Explore the area

Popular LocationJalan Alor9 min walk
Popular LocationPavilion Kuala Lumpur9 min walk
Popular LocationKuala Lumpur Convention Centre11 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)50 min drive

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  • Deluxe Room

    4.3/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 3
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  • Club Room

    4.8/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 3
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  • Club Suite

    4.7/5 guest room rating

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
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  • Deluxe Room (Twin Tower View)

    3.8/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    Show more

About this area

Kuala Lumpur

Located in Kuala Lumpur's Bukit Bintang neighbourhood, Hotel Istana Kuala Lumpur City Center is in the city centre and near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Jalan Alor. Travelling with kids? Don't miss Berjaya Times Square.

Visit our Kuala Lumpur travel guide
Map
Popular Location

What's nearby

  • Jalan Alor - 9 min walk
  • Pavilion Kuala Lumpur - 9 min walk
  • Aquaria KLCC - 11 min walk
  • Kuala Lumpur Convention Centre - 11 min walk
  • Berjaya Times Square - 14 min walk

Getting around

  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Raja Chulan Station - 3 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 55 min drive

Restaurants

  • Where to eat
  • Urban – Fine-dining restaurant with a bar. Serves lunch and dinner on selected days.
  • Taman Sari Brasserie – Serves breakfast, lunch and dinner daily. Reservations required. Kids' menu available.
  • Songket Lounge – Open daily.

About this property

Hotel Istana Kuala Lumpur City Center

Family-friendly Kuala Lumpur hotel in Bukit Bintang, walk to Pavilion Kuala Lumpur
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 486 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Minibars and separate bathtubs and showers are standard, as are flat-screen TVs with cable channels.
Hotel Istana Kuala Lumpur City Center offers 486 forms of air-conditioned accommodation with minibars and a safe. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.
This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Valet parking: MYR 25 per day
Parking height restrictions apply
Return airport shuttle (surcharge) from 11:00 PM to 6:00 AM
Airport shuttle on request
Limo/town car service

Food and drink

Full breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: MYR 64 for adults and MYR 32 for children
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

2 hot tubs
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Steam room

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Malay

Business services

15 meeting rooms
Business centre
Conference centre

Spa

5 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Massages
Massage/treatment rooms
Reflexology
Spa open daily
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Deep-soaking bathtub
Free toiletries
Hairdryer (on request)
Separate bathtub and shower
Towels

Entertainment

42-inch flat-screen TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board (on request)
Phone
Safe
Slippers

Policies

Check-in

Check-in between 3:00 PM and noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available on request from 11:00 PM to 6:00 AM
Fees may apply; contact the property in advance to make arrangements
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MYR 120 per night.
Free cots (infant beds)

Payment types at the property

American Express
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Safety features at this property include a smoke detector.
  • Disinfectant is used to clean the property.
  • For traveller safety, staff at the property wear personal protective equipment.
  • The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at Hotel Istana Kuala Lumpur City Center and receive a full refund?
Yes, Hotel Istana Kuala Lumpur City Center offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Istana Kuala Lumpur City Center cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 8:30 PM.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at Hotel Istana Kuala Lumpur City Center?
Check-in is from 3:00 PM to noon. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 200 per vehicle applies.
Where is this property located?
This family-friendly Kuala Lumpur hotel is located in the business district, within a 10-minute walk of Jalan Alor and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Berjaya Times Square are also within 15 minutes. Raja Chulan Station is only a 3-minute walk and Bukit Bintang Station is 7 minutes.

Guest reviews

4.1
Very Good
5 - Excellent
741
4 - Good
794
3 - Okay
257
2 - Mediocre
103
1 - Poor
47
4.0
Cleanliness
4.2
Service and Staff
3.9
Amenities
3.7
Property condition

1/5

  • Disliked: Staff & service

The staff’s attitude is very bad. Will not stay any more.

Stayed 6 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property location is amazing everything close to you malls restaurants bars

Stayed 7 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we thought it might be. Breakfast was very good with lots of choice. The staff were very helpful in printing boarding passes.

Stayed 1 night in Feb 2020

2/5

  • Liked: Cleanliness, property conditions & facilities, room comfort

the sound of people getting loud noises interrupts sleep.

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Good location everything near to you , you don’t have to use a car

Stayed 2 nights in Feb 2020