Resorts World Awana

4.0 star property
Family-friendly hotel with 2 restaurants and golf course

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Resorts World Awana

Photo gallery for Resorts World Awana

Interior
Lobby lounge
Property grounds
Desk, iron/ironing board, bed sheets
2 restaurants, lunch served

Overview of Resorts World Awana

7.0

Good

Popular amenities

  • Breakfast available
  • Pool
  • Air conditioning
  • Gym
  • Free WiFi
  • Parking available

Explore the area

Km13, Genting Highlands, Genting Highlands, Pahang, 69000
  • Popular LocationRajawali Coffee House1 min walk
  • Popular LocationKoong Woh Tong7 min walk
  • Popular LocationThe Grove16 min walk
  • Popular LocationTarbush Restaurant17 min walk
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Room options

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About the area

Genting Highlands

Resorts World Awana is located in Genting Highlands. Arena of Stars and Orang Asli Museum are cultural highlights, and some of the area's activities can be experienced at Genting Skyway and La Santé Spa. Travelling with kids? Consider Genting SkyWorlds Theme Park and Happy Bee Farm & Insect World.

What's nearby

  • Genting Highlands Premium Outlets - 19 min walk
  • Genting Skyway - 7 min drive
  • Chin Swee Cave Temple - 16 min drive
  • First World Plaza - 20 min drive
  • Genting SkyWorlds Theme Park - 22 min drive

Getting around

  • Kuala Lumpur Gombak Station - 50 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 76 min drive

Restaurants

  • The Coffee Bean & Tea Leaf @ Genting Premium Outlets - 19 min walk
  • Godiva - 8 min drive
  • Dome Café @ Genting Premium Outlets - 8 min drive
  • Baskin-Robbins - 18 min walk
  • Pao Xiang Bah Kut Teh - 19 min walk

About this property

Resorts World Awana

Upscale family-friendly hotel
You can look forward to 18 holes of golf, a poolside bar and a corner/local shop at Resorts World Awana. Tee up with amenities such as a driving range at this hotel. Enjoy a poolside location and more at the two on-site restaurants. Enjoy the gym, as well as activities such as archery. Stay connected with free WiFi in public areas, and guests can find other amenities, such as shopping on-site and 3 coffee shops/cafes.
You'll also find perks such as:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and a free local area shuttle
  • 3 outdoor tennis courts, self-parking (surcharge) and a computer station
  • Barbecues, luggage storage and a gift shop
  • Guest reviews say good things about the overall condition
Room features
All 410 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free bottled water and room service.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 32-inch TVs with premium channels
  • Fridges, electric kettles and ceiling fans

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Secured, covered parking on site (MYR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:30 AM for a fee: MYR 36 for adults and MYR 18 for children
  • 2 restaurants
  • 3 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Flavours Cafe

Things to do

  • 18 holes of golf
  • 24-hour pool access
  • 3 outdoor tennis courts
  • Archery
  • Children's club
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Shopping

Family friendly

  • Children's club
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 28 days prior to check-in
For more details, please contact the property using the information on the booking confirmation
The Genting Highlands Theme Park will be closed for renovation until further notice.

Renovations and closures

The following facilities or services will be unavailable from September 23 2023 to September 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 36.00 for adults and from MYR 18.00 for children
  • Covered self-parking fee: MYR 18.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Resorts World Awana have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day. The swimming pool will be unavailable from September 23 2023 until September 19 2025 (dates subject to change).

Is Resorts World Awana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resorts World Awana?

Self-parking is available for MYR 18.00 per day.

What time is check-in at Resorts World Awana?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Resorts World Awana?

Checkout is at noon.

Where is Resorts World Awana located?

This family-friendly Genting Highlands hotel is within 2 mi (3 km) of Genting Highlands Premium Outlets and Genting Strawberry Leisure Farm. Genting Skyway is 2.3 mi (3.6 km) away.

Resorts World Awana Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 153 out of 851 reviews" "
Rating 8 - Good. 342 out of 851 reviews" "
Rating 6 - Okay. 228 out of 851 reviews" "
Rating 4 - Poor. 74 out of 851 reviews" "
Rating 2 - Terrible. 54 out of 851 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Loved the bed and pillows
We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
Stayed 3 nights in Sep 2023

8/10 Good

Chuan Thiam

Stayed 3 nights in Feb 2023

10/10 Excellent

Lili

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and warm service
There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
Stayed 1 night in Jun 2023

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Expensive. But the room quality is not there
Stayed 1 night in Jun 2023

10/10 Excellent

Nio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023

2/10 Terrible

Peter

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
Stayed 1 night in Apr 2023

8/10 Good

KIM FONG

Travelled with family
Liked: Cleanliness, staff & service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
Stayed 3 nights in Apr 2023

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
Stayed 1 night in Jan 2023

8/10 Good

MOHD SHAHRIN BIN

Stayed 2 nights in Jan 2023

General hotel information

Hotel location
Genting Highlands
Star rating
4 star property
Nearest airport
Subang (SZB-Sultan Abdul Aziz Shah)
Accommodation type
Resort
Nearby landmarks
Genting Highlands Premium Outlets, Genting Strawberry Leisure Farm, Chin Swee Cave Temple