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Stayed 2 nights in Mar 2020
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Guest reviews
Wonderful
1,279 reviews
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Map
11 Jalan Sultan Ismail, Kuala Lumpur
Explore the area
Kuala Lumpur Tower11 min walk
Kuala Lumpur Convention Centre12 min walk
Petronas Twin Towers12 min walk
Kuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive
Choose dates to view prices
Deluxe Room, 1 King Bed
Photos of Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
4.7/5 guest room ratingMore detailsRoom amenities
- 37 sq m
- City view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
37 square metres m2 room with city views
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, bathrobes and a shower with a rainfall showerhead
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Executive Room, 1 King Bed
Photos of Executive Room, 1 King Bed
Executive Room, 1 King Bed
4.6/5 guest room ratingMore detailsRoom amenities
- 39 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
1 King Bed
39 square metres m2 room with city views
Relax - In-room massage available
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Wheelchair accessible, low-height work surface and sink, low-height bed, grab bar near toilet, low-height desk, wheelchair-width doorways, phone accessibility kit, doorbell and phone notification, low-height door lock and level door handles
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Horizon Club, Executive Room, 1 King Bed
Photos of Horizon Club, Executive Room, 1 King Bed
Horizon Club, Executive Room, 1 King Bed
4.8/5 guest room ratingMore detailsRoom amenities
- 39 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
39 square metres m2 room with city views
Club Level – Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge and meeting room use (subject to availability)
Relax - In-room massage available
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Executive Suite, 1 King Bed
Photos of Executive Suite, 1 King Bed
Executive Suite, 1 King Bed
4.6/5 guest room ratingMore detailsRoom amenities
- 74 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
74 square metres m2 room with city views
Club Level – Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge and meeting room use (subject to availability)
Layout – Living room and dining area
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV, premium channels and DVD player
Food & Drink – Kitchenette with fridge, microwave and coffee/tea maker
Sleep – Premium bedding, a pillow menu, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Premier Suite, 1 King Bed (Selection)
Photos of Premier Suite, 1 King Bed (Selection)
Premier Suite, 1 King Bed (Selection)
More detailsRoom amenities
- 80 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
80 square metres m2 room with city views
Club Level – Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge and meeting room use (subject to availability)
Layout – Living room and dining area
Relax - In-room massage available
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Executive Room, 2 Single Beds
Photos of Executive Room, 2 Single Beds
Executive Room, 2 Single Beds
4.7/5 guest room ratingMore detailsRoom amenities
- 39 sq m
- City view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
39 square metres m2 room with city views
Relax - In-room massage available
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Wheelchair accessible, low-height work surface and sink, low-height bed, grab bar near toilet, low-height desk, wheelchair-width doorways, phone accessibility kit, doorbell and phone notification, low-height door lock and level door handles
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Horizon Club, Executive Room, 2 Single Beds
Photos of Horizon Club, Executive Room, 2 Single Beds
Horizon Club, Executive Room, 2 Single Beds
4.6/5 guest room ratingMore detailsRoom amenities
- 39 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
39 square metres m2 room with city views
Club Level – Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge and meeting room use (subject to availability)
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, a pillow menu, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Executive Suite, 2 Single Beds
Photos of Executive Suite, 2 Single Beds
Executive Suite, 2 Single Beds
More detailsRoom amenities
- 74 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
74 square metres m2 room with city views
Layout – Separate dining area
Relax - In-room massage available
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Premier Suite, 2 Single Beds (Selection)
Photos of Premier Suite, 2 Single Beds (Selection)
Premier Suite, 2 Single Beds (Selection)
More detailsRoom amenities
- 80 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
80 square metres m2 room with city views
Club Level – Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge and meeting room use (subject to availability)
Layout – Living room and dining area
Relax - In-room massage available
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Family Suite, 1 King Bed (Premier)
Photos of Family Suite, 1 King Bed (Premier)
Family Suite, 1 King Bed (Premier)
More detailsRoom amenities
- 80 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
80 square metres m2
Club/Executive Level – Club Lounge access, buffet breakfast, light refreshments and Internet access in the lounge
Layout – Separate dining area
Internet – Free WiFi and wired Internet access
Entertainment – LCD TV with premium channels
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Premium bedding, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, shower, bathrobes and slippers
Practical – Laptop-compatible safe, free newspaper and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath, level door handles, doorbell and phone notification, phone accessibility kit and wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
About this area
Kuala Lumpur
Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Shangri-La Hotel - Kuala Lumpur is in the city centre and near a metro station. The area's natural beauty can be seen at KLCC Park and Lake Gardens, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and National Zoo. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.
Visit our Kuala Lumpur travel guideWhat's nearby
- Kuala Lumpur Tower - 11 min walk
- Kuala Lumpur Convention Centre - 12 min walk
- Petronas Twin Towers - 12 min walk
- Suria KLCC Shopping Centre - 13 min walk
- KLCC Park - 17 min walk
Getting around
- Kuala Lumpur Sultan Ismail Station - 3 min drive
- Bukit Nanas Station - 5 min walk
- Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive
About this property
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Train station pick-up shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area
Things to do
Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Shopping
Hot tub
Steam room
Family friendly
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)
Conveniences
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
Arabic
Chinese
English
Japanese
Malay
Business services
15 meeting rooms
Computer station
Conference centre
Outdoors
Garden
Terrace
Spa
Body treatments
Hydrotherapy
Massages
Reflexology
Sauna
Hot tub
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair accessible (may have limitations)
More
Designated smoking areas
TV in reception
Room amenities
Bedroom
Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)
Bathroom
Bathrobes
Free toiletries
Hairdryer
Shower
Entertainment
TV/satellite channels
LCD TV
Premium channels
Food and drink
Coffee/tea maker
Free bottled water
Minibar
More
Access via exterior corridors
Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers
Turndown service
Policies
Check-in
Check-in between 2 PM and 10 PM
Early check-in subject to availability
Express check-in
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MYR 116.0 per night.
Free cots (infant beds)
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: MYR 400 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MYR 98 per person (approximately)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MYR 116.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Contactless check-in is available.
- Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
We should mention
This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Frequently asked questions
Guest reviews
4.6
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.5
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place.. great location and friendly helpful staff...hotel was very quiet we felt we were the only ones there. Tourism has been impacted by Covid 19. Pool was nice and huge gym. Breakfast was nice but our last day it was moved to the horizon club as I guess it’s saves money? Nicest Shangri-La we’ve stayed in.
Stayed 3 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with fantastic dinner buffet in Friday!Highly reccomend
Stayed 3 nights in Mar 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t miss out
This is our third stay here. We love it, friendly,attentive staff, good food, lovely rooms and the amazing horizon lounge.
Stayed 1 night in Mar 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but you need to know...
This is a good hotel in a great location. 5 minute walk to the monorail station and a 15-20 minute walk to the Petronas Towers and the KLCC park. The staff are great, very friendly and helpful. If I did have a gripe it would be about the decor and rooms. They are tired and hues of brown and beige are not a good look for a hotel room in my opinion. I am not sure when the hotel rooms were last given a make over but I believe it is past due. Also I stayed in an Executive room, 1616, and then upgraded to a Horizon room, 2219, there was no difference, infact the Horizon room was smaller. Room 1616 had a view at the front of hotel, room 2219 the waste ground/car park behind the hotel.!!
Stayed 1 night in Feb 2020
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