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Starpoints Hotel Kuala Lumpur

3.5 star property

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Located near Petronas Twin Towers, Starpoints Hotel Kuala Lumpur offers a warm welcome with KABABISH restaurant serving up delicious meals throughout the day. Connect to in-room WiFi and unwind with shopping on site or relax after dry cleaning/laundry services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Housekeeping

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About this property

Starpoints Hotel Kuala Lumpur

  • Hotel near Petaling Street Market
  • Close to Kuala Lumpur Tower and Jalan Alor, Starpoints Hotel Kuala Lumpur provides a corner/local shop, shopping on-site and dry cleaning/laundry services. The on-site restaurant, KABABISH, offers breakfast, brunch, lunch and dinner. In addition to a business centre, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking
    • Limo/town car service, concierge services and a porter/bellboy
    • A front desk safe, a vending machine and a reception hall
  • Room features
  • All 137 rooms have amenities, such as free WiFi and safes, as well as free newspapers and minibars.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • 37-inch LCD TVs with satellite channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in fee: MYR 75
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 75

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 60.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Early check-in fee: MYR 75 (subject to availability)
  • Late check-out fee: MYR 75 (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is Starpoints Hotel Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Starpoints Hotel Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at Starpoints Hotel Kuala Lumpur?

Check-in begins at 2 PM. Early check-in is available for a fee of MYR 75 (subject to availability).

What time is check-out at Starpoints Hotel Kuala Lumpur?

Checkout is at noon. Late checkout is available for MYR 75 (subject to availability).

Does Starpoints Hotel Kuala Lumpur provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 150 per vehicle applies.

Where is Starpoints Hotel Kuala Lumpur located?

Located in Golden Triangle, this hotel is within a 15-minute walk of Masjid India and Petaling Street Market. Petronas Twin Towers and KLCC Park are also within 2 miles (3 km). Bandaraya Station is 6 minutes by foot and Medan Tuanku Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

7.2

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 63 out of 322 reviews
Rating 8 - Good. 142 out of 322 reviews
Rating 6 - Okay. 85 out of 322 reviews
Rating 4 - Poor. 22 out of 322 reviews
Rating 2 - Terrible. 10 out of 322 reviews

Reviews

Verified

4/10 Poor

riyaskhan

Disliked: Cleanliness, property conditions & facilities, room comfort
Condition is average and cleanliness is below level.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So-so
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely small room with bed bugs

Location was good but room was extremely small for two people and had bed bugs. We called housekeeping and they moved us to a slightly bigger room on the same night. Have travelled to KL a couple of times but this was the first time had a room infested with bed bugs. It was terrible feeling. Location was good for shopping Muslim products.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & nice hotel

lot of eating place
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location at india area, as easy to find food
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

what i like most is located at the center of market, supermarket, and malls. No need to go far or need a ride. Just walk to reach them all. Hospitable staffs too.
Stayed 4 nights in Aug 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Vary vary poor customer service and vary dirty hotel
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Maimunah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay at room 1001. Room key always faulty

I stayed for 4 days 3 nights. Terrible room. Key to room default, cannot batch in to open the door. Everytime I wanted to enter the room, I have to call the maintenance or front office to open the room door for me. So inconvenient. I requested the hotel to give me extra keys, but the front office say no spare keys. I hv no privacy at all & very inconvenient. Dont stay at room no 1001.
Stayed 3 nights in Feb 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience.

On 12 Januray 2019, we checked into Starpoint Hotel, Kuala Lumpur around 6.30pm. When we reached out room, we realized there was no water supply to the room. When we went to the reception to check, we came to know many others were affected as well. But they assured us that the water supply will be back soon. We soon left the hotel and came back to around 10pm. But yet there was no water supply till then. So we vacated the room and checked out. And we had to look for another room in the middle of the night. The receptionist promised a refund on 14 January 2019. But even after mutiple attempts to reach them, they refused to process the refund amount. This is the worst experience in a hotel I ever had before. Even worst, there was bed bugs in the mattress. Water is a basic necessity for anyone. A hotel which is not able to provide that, it deemed to unfit to run one. What is worse, is going back on their words after promising a refund. I feel overall very displeased with how the hotel staff handled the situation and this is the worst hotel stay for my family.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay n friendly staff
Stayed 1 night in Jan 2019
Verified

4/10 Poor

LEE

Liked: Cleanliness
Disliked: Staff & service
not so good and the price is so high it is not hotel but the chargeas is like hotel
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The staf - early check in without pymnt complementary for staf working at 24/12/18 we^ll bck again
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for shopping; near to train stations. Hotel shuttle was helpful. Food was excellent.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Farah

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfortable
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Thomas

Liked: Staff & service

Great people very respectful especially the naple

Enjoyed my stay always ready to help especially the clerks and men from naple will be back again soon oh and house keeper excellent thanks to all love this hotel and adjacent food store
Stayed 16 nights in Sep 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad condition of the room

Light doesn't work, toilet too small hard to breath, dirty carpet, television not working and too noisy..
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Zuraidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay. Right in the middle vof the city.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Remy syarmila

Good and valuable
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Conveniently located near Masjid India

Ok for the price. Should have installed day curtain though
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Magdalena

My parents and I stayed here 2 nights and overall no complaints. They organized a driver for us that gave us a great tour of the city for a rather good price. Would stay again.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Kichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel at the heart of the buisness center

Very convenient and best hotel location . Shopping verities of daily goods and clothings as well as foodstalls are located everyway.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat suka dengan servis hotel ni . Nanti nak cek in lagi laa .
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkir percuma utk pelanggan
Stayed 1 night in Jul 2018
Verified

6/10 Okay

MOTOHARU

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

安いけど、立地条件の良いホテル

ホテルの部屋は綺麗で、寝心地も良かったが、シャワーのお湯の出が悪かったのが残念でした。 ホテルの周辺はインド人街で、同じ建物の中に、インド系のショッピングセンターがあり、アルコール以外はたいてい揃います。インド人の宿泊客も多いので、朝食にインド料理を食べる事が出来ます。 ホテルの近くには、マスジットジャメ駅、バンダラヤ駅、バンクネガラ駅(マレー鉄道)が、ムルデカスクエアやセントラルマーケット、チャイナタウンも徒歩圏内と立地条件は凄くいいホテルでした。
Stayed 4 nights in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
my stay was a bit dissappointed.my room was knocking by someone (introduce himself as a staff maintenance) at late nite around 11pm (if not mistaken) asking that we're complain our tv not functioning eventhough we're never make any complain.might be his go to the wrong room (i guest). overall my stay with my friend goods because of the location of the hotel.