Outdoor pool
Check availability

Reviews of The Colony & Luxe, KLCC by Canopy Lives, Five Senses

4 out of 5
The Colony & Luxe, KLCC by Canopy Lives, Five Senses
18 Jalan Dewan Sultan Sulaiman, Kuala Lumpur

Reviews

5.0
Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

8.0/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rabiatul

Liked: Cleanliness, amenities, property conditions & facilities
Good experience. Checking in was super smooth.good room. The corridors are dirty which supposed to be taken care of the building maintenance people which not from the Five Sense parties. Need to address to the buiding management.
Stayed 2 nights in Sep 2023

2/10 Terrible

De No

Liked: Cleanliness, room comfort
The worst booking on Hotels.com
One of the worst bookings I've made on Hotels.com. On the confirmation received it says counter is open from 10am to 9pm. There is NO COUNTER for this property. Check in is at 3pm which is normal for most properties, but there is NO ONE available on hand to let you know. Just a security guard at a kiosk, asking me to call my agent which I've booked with. The phone number listed on this property is wrong as well, it re-directs to Germany. The entire lobby of this property smells like rubbish, and it doesn't go away. After that whole check-in fiasco, the check-out was equally bad. I told the check-in staff that I was leaving at 10-ish in the morning (knowing there isn't a counter for this property at the lobby). I texted them in advance for checkout, no response. I headed down, no one there of course. I ended up waiting for 30 minutes for one of their staff to wake up, take a shower, then come down and looked at me with a grumpy face. No "I'm sorry" at all. I would definitely never ever stay at any "Five Senses" Malaysia property ever again, neither should anyone as there are so many competitive and better places out there.
Stayed 1 night in Jul 2023

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, room comfort
Nice room, no views, bad wifi, comms & elevators
Wifi wasn't good and strangely only worked on my phone and didn't show at all on laptop. Messaged them a few times about it and they didn't reply at all. .had other communication issues before check in too, language barrier and misunderstandings, not ideal. Elevators were terrible. 2 out of 4 working and they went straight past the floor often and didn't stop. Took a very long time to enter and exit
Stayed 2 nights in May 2023

2/10 Terrible

Dr. Greg

Business traveller
Disliked: Cleanliness, room comfort
TERRIBLE TERRIBLE TERRIBLE
Terrible location, terrible communication, terrible signage and checkin process. Do not book here.
Stayed 1 night in May 2023

10/10 Excellent

Sakura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and ambience
Stayed 1 night in May 2023

2/10 Terrible

Mats

Stayed 2 nights in Jun 2023