Desk, bed sheets
Check availability

Reviews of Tobehotel

2.5 out of 5
Tobehotel
Gyenyasi, Kumasi, Ashanti Region

Reviews

4.6
Rating 10 - Excellent. 1 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 5 out of 11 reviews" "
Rating 2 - Terrible. 3 out of 11 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

2.8/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Staff & service
Something of a nightmare!
You book with Hotel.com and pay in advance. Then the hotel tells you they don’t have those rooms available. So there is extra to pay. Then they say they haven’t received money from Hotels.com so I was asked to pay them. Naturally I refused to pay twice. Eventually they agreed I should just pay the extra. After wasting a whole morning of trying to sort out this fiasco, I reluctantly paid the extra. The room had a balcony. Unfortunately the door to this had been left open for numerous mosquitos to share the room!
Stayed 1 night in Dec 2021

2/10 Terrible

Agnes

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There's nothing Unique about this hotel
Stayed 8 nights in Sep 2021
Response from Proprietress on 2 Oct,2021
We all know why you have written this.

4/10 Poor

Gascon, New York

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible. I had reserved a double room which they never had such in their facility but advertised it. Had speak with the manager who’s in Sweden Ei tried to talk me into accepting one of their small rooms which I refused . They refused to refund me . They crooks because they tried manipulating me to pay again after I had paid on Expedia . Wouldnt recommended this for any traveler they gon stress you out.
Stayed 2 nights in Dec 2020
Response from Proprietress on 21 Dec,2020
We still thank you for choosing us. We are sorry you were not happy with our rules. The staff did all what they could to make your stay comfortable. They never in any way tried to charge you sir. We will all be better of if the truth is told. You chose to go away and is unrefundable booking. Take care sir and stay safe. Merry Christmas to you sir

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service. Said they couldn't find a booking under my name and then had me pay more than the booking suggested despite showing them the email confirmation. Apart from this issue the hotel is noisy, unclean (stains on bedsheets), and is situated down an unsavoury unpaved road, which feels unsafe especially in the dark.
Stayed 2 nights in Jan 2020
Response from Proprietress on 27 Jan,2020
It could have helped a lot if you had given your name, date of arrival and departure. We always try and take good care of our guests. You could have explained if the noise is at the hotel or it, s surroundings. We changed our bedsheets everyday. Our room attendants do good cleaning and keep our rooms neat. We would have appreciated it more if you had complained to us here. Let us know when you were here. Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The buliding is nice but inside is very bad. No wifi for 24hours during my stay
Stayed 1 night in Jan 2020
Response from Proprietress on 19 Jan,2020
The network I am using their service is having problem so Pls the customer is not always right if there is a problem we cannot control. What was bad about the inside? Sorry we could not meet your expectations.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Oct 2019
Response from P on 16 Oct,2019
Thank you for your review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from P on 15 Oct,2019
Thank you for your review

8/10 Good

George

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Proprietress on 14 Oct,2019
Thank you for choosing us. We hope to serve you better next time you are in town and decide to stay with us again. Stay blessed

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful reception
Wonderful reception. I arrived at 2am. The owner had to stay up waiting for me to arrive. Very pleasant lady. It was worth my stay
Stayed 2 nights in Aug 2019
Response from TBH on 26 Aug,2019
It was a pleasure having you here. We hope to serve you even better the next time you are in town and you decide to stay with us again. Thank you and enjoy the rest of the day

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The should just change the property to refuse dumping site
Stayed 1 night in Jul 2019

4/10 Poor

Alexander

Disliked: Cleanliness, room comfort
No WiFi and Restaurant
They have no Wifi and Restaurant but published as the services available in their hotel. I spoke to the manager but she could not give me any tangible reason or solution. I will not recommend for foreign national to go stay in this hotel. The workers are good and respectful but the managers do not know how to talk well to their customers. I was forced to stay there for 3 days because they were not ready to refund my money if I cancel my reservation.
Stayed 3 nights in Jul 2019
Response from Proprietress on 21 Jul,2019
Very unfortunate that the guest felt the way he described things. This is a budget hotel with facilities that most guest appreciate.We have the things we have stated .We don't deny the problem with the wifi but it is a problem that is beyond our capacity to control.We understand from the service provider that there is a problem on our line because of some construction work going on.Since this came to our knowledge we always explain this to our guests and we buy data for them so they can have wifi on I their phones.This the guest got it.We have a menu ,and if a guest request something from it ,we prepare it but this guest never asked for this service.Every morning we serve our guests breakfast if the booking includes that.We never forced him to stay. I am sure the guest should have written about the good facilities we have even as a budget hotel.