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Novotel London ExCeL

4.0 star property
Guests recharge in the sauna, steam room, or gym at this eco-certified London hotel, where the Upper Deck restaurant serves healthy, delicious meals

Choose dates to view prices

Novotel London ExCeL, near Royal Victoria Bridge, offers comfort and convenience. Travelers love the helpful staff and prime location of this stylish, eco-certified hotel. Wellness facilities and a restaurant keep visitors energized during their London stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Parking available
The current price is S$170
includes taxes & fees
27 Mar - 28 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - single
Separate bedroom
Blackout curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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8.6 out of 10, Excellent, 1,004 reviews
The price is S$130
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About the area

Located on the waterfront, Novotel London ExCeL is in Docklands neighbourhood and is connected to a shopping centre. The Crystal and Royal Victoria Bridge are notable landmarks, and some of the area's activities can be experienced at IFS Cloud Royal Docks Station and IFS Cloud Greenwich Peninsula Station. Looking to enjoy an event or a match? See what's going on at ExCeL Exhibition Centre or O2 Arena. Take the opportunity to explore the area for water adventures such as sailing. Visit our London travel guide
Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • Royal Victoria Dock Bridge and ExCeL London
    ExCeL Exhibition Centre
    1 min walk - 0.2 km
  • If you want to get up high and take in the sights of London's Canary Wharf business district and beyond, one way to get it done is to take the Emirate Cable Car from North Greenwich or the Royal Docks. It has faced a fair amount of criticism and it's utility has also been questioned but one thing is for sure, the views are superb!
    IFS Cloud Royal Docks Station
    6 min walk - 0.5 km
  • O2 Arena showing a river or creek and modern architecture
    O2 Arena
    5 min drive - 2.0 km
  • Royal Victoria Bridge
    3 min walk - 0.3 km
  • ISKCON Bhaktivedanta Manor
    12 min walk - 1.1 km

Getting around

  • West Ham Station
    6 min drive
  • Royal Victoria DLR Station
    6 min walk
  • London (LCY-London City)
    13 min drive

Restaurants

  • Subway
    6 min walk
  • Costa Coffee
    4 min walk
  • Sandwich & Co.
    3 min walk
  • Starbucks
    4 min walk
  • Water Front Quayside Cafe & Bar
    4 min walk

About this property

Novotel London ExCeL

Upscale hotel near ExCeL Exhibition Centre
Located close to Royal Victoria Bridge and IFS Cloud Royal Docks Station, Novotel London ExCeL provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine brasserie, Upper Deck, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym.
Other perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a front desk safe
  • A TV in reception, a banquet hall and multilingual staff
  • Smoke-free property, a lift and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 257 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 30 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 18.10 per person
  • Self-parking fee: GBP 30 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Is Novotel London ExCeL pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Novotel London ExCeL?

As of 7 Mar, 2026, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 27 Mar, 2026 start from S$170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel London ExCeL?

Self-parking is available for GBP 30 per night.

What time is check-in at Novotel London ExCeL?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM.

What time is check-out at Novotel London ExCeL?

Checkout is at noon.

Where is Novotel London ExCeL located?

Located in Docklands, this hotel is within a 5-minute walk of ExCeL Exhibition Centre, Royal Victoria Bridge and IFS Cloud Royal Docks Station. The Crystal and Thames Barrier Park are also within 1 mi (2 km). Royal Victoria DLR Station is 6 minutes by foot and Custom House Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel London ExCeL Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 552 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 104 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

Reviews

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was very nice.
Stayed 2 nights in Dec 2025

8/10 Good

Susan

Liked: Property conditions & facilities
Staff very friendly. Close proximity to Custom House tube station on the Elizabeth line which also has a direct service to Heathrow airport. Convenient to O2 Arena and Icloud cable car.
Stayed 5 nights in Dec 2025

8/10 Good

Shelana

Liked: Cleanliness, staff & service, amenities
Room was clean and the staff were friendly. The sink in the room is very shallow, and was difficult to properly wash hands in it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for event at the Excel. Comfortable accommodation. Would stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, amenities
Very comfortable room. Breakfast place staff, Marco, is fabulous.
Stayed 1 night in Oct 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities
A 5 star stay all round. Friendly, efficient staff, lovely clean room with a great view, perfect hotel for attending the Excel. Will be back!
Stayed 1 night in Nov 2025

10/10 Excellent

Thanh Phuong Thi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Oct 2025

10/10 Excellent

Thidar

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff, spacious rooms
Stayed 3 nights in Jun 2025

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Would stay again
Stayed 1 night in May 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Very clean. Comfortable bed. Within easy walking distance for Excel.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and all the staff very friendly, very easy to find from station
Stayed 1 night in May 2025

10/10 Excellent

Moy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Ali, was very accommodating. He upgraded my room to an executive suite... Thank you Ali) enjoyed my stay.
Stayed 1 night in Aug 2025

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable great location
Stayed 1 night in Apr 2025

10/10 Excellent

Thidar

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very friendly and helpful
Stayed 1 night in Jun 2025

6/10 Okay

Guy

Liked: Cleanliness, staff & service
Nice size room that was clean and looked after. Have to complain the it was advertised as a queen bed, but its a twin oushed together- not good enough. Average restaurant for dinner and breakfast, but food options around outside.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly, and very helpful, just a lovely place to stay. The extra little accessories in room and bathroom I thought it was a lovely touch, just couldn’t rate this place higher enough thank you and well done to all.
Stayed 1 night in May 2025

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice clean hotel
Stayed 1 night in Jul 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near Excel. Helpful, friendly staff and nice rooms.
Stayed 3 nights in Feb 2025

8/10 Good

Geoff

Liked: Cleanliness, staff & service, amenities
Bedroom tired, grout around wash basin and shower missed by and black in places. Settee frayed badly. Breakfast choice excellent but cooked items only just ‘warm’.
Stayed 1 night in Sep 2025

10/10 Excellent

Talent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room, friendly staff, perfect location

Nice room, friendly staff, perfect location
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to ExCel, with easy access to transport links back into city centre. Staff were pleasant and accommodating, room clean and comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable stay

Very pleasant stay - I have stayed here before so I knew that the Hotel was very clean and the rooms were a very good size and very clean. The only issue we had was that the room key didn't work when we first checked in but I understand this was a technical issue within the hotel which was rectified later that evening.
Stayed 1 night in May 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms great, spacious and clean
Stayed 1 night in Dec 2024

4/10 Poor

Mita

Disliked: Cleanliness, staff & service
Unfriendly reception team no real welcome on arrival, no information about breakfast, food & facilities so we didn’t bother using it. Room layout very odd with toilet separate with no sink? & shower/sink separate. Not the cleanest or friendliest team which makes a big difference! No one spoke to us at all Ok for an overnight stay for event at the O2 but will not return
Stayed 1 night in Oct 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to the Excel Exhibition Centre, clean & comfortable rooms.
Stayed 2 nights in Feb 2024