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Reviews of CityApartments Kyiv Maidan

3.5 out of 5
CityApartments Kyiv Maidan
Borisa Hrinchenko 2/1 office 1, Kyiv

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 103 reviews" "
Rating 8 - Good. 41 out of 103 reviews" "
Rating 6 - Okay. 11 out of 103 reviews" "
Rating 4 - Poor. 5 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

john, melbourne australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good apartment in perfect city centre location
Stayed 2 nights in Mar 2020
Response from CityApartments team on 10 Mar,2020
Dear Orbiz, Thank you for your feedback! We do really appreciate it and will be glad to host you at our apartments again! Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from CityApartments team on 3 Mar,2020
Dear guest, Thank you for your mark! Kind regards

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from CityApartments team on 10 Dec,2019
Dear guest, Thank you for your feedback! We do really appreciate it and will be glad to host you at our apartments again! Kind regards

10/10 Excellent

Anthony, New Jersey

Liked: Cleanliness, amenities
My apartment was excellent. Checking In was fast and easy. The young man who helped me was great. I think he may have been the manager. My second time here. Great place. Center City Kiev!!! 🇺🇦
Stayed 1 night in Nov 2019
Response from CityApartments team on 10 Dec,2019
Dear guest, Thank you for information! We do really appreciate it and will be gad to host you at our apartments again! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from CItyApartments team on 21 Nov,2019
Dear guest, Thank you for possitive feedback! We do really appreciate it and will be glad to host you at our apartments again! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great
Stayed 1 night in Oct 2019
Response from CityApartments team on 27 Oct,2019
Thank you for your feedback! We do really appreciate it ! Kind regards

6/10 Okay

Verified traveller

Travelled with group
This property is extremely basic. With an absolutely tiny room with a rock hard bed and one empty pillow. Its also extremely hard to find, and can only be accessed through the middle of a restaurant.
Stayed 3 nights in Sep 2019
Response from CityApartments team on 13 Oct,2019
Dear guest, Thank you for your feedback! We do really appreciate it! Your room is absolutely respond description you saw while booking. Kind regards

2/10 Terrible

Tim

Stayed 4 nights in Sep 2019

2/10 Terrible

TIM

Disliked: Staff & service, room comfort
WiFi nightmare
If you need WiFi like I do, don't go here. The wifi service was terrible. After the first day of complaining the manager just ignored my messages and calls.
Stayed 1 night in Sep 2019
Response from CityApartments team on 2 Oct,2019
Dear Tim, Thank you for your feedback! It helps us improve our service! We are really sorry for such inconveniences! Kind regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great flat, terrible service
The apartment and location are great. The service from City Apartments was terrible. Informed them when we were arriving, acknowledged by them and no-one turned up. Rang 7 times, either not answered or phone put down. The entrance to the office is through a restaurant but no-one told us that. On the last day they assured me on three occasions the taxi would be waiting for us in the street outside our apartment at 7am. However City Apartments had given the driver the wrong street as the pick up so he finally found us by searching around for us otherwise we would have missed our flight. The internet didn't work so a young guy came, prodded around, left and returned. Finally when we wanted to go out we said don't worry about it, he then laughed and left. However I think the strangest thing was when we were shown into the flat, at the end of the tour we asked the guy Max if we could contact him with any problems. He literally looked aghast and said 'no' and then left. On a plus side the flat is gorgeous and is in a perfect location. Make of it what you will.
Stayed 1 night in Sep 2019
Response from CityApartments team on 2 Oct,2019
Dear guest, Thank you for your feedback! It helps us improve our service! We are really sorry for such inconveniences! We will not do such mistakes again! Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment
Best location right on the square, generally very clean apartment. They sent a WhatsApp message the day before checking in to find out the time to do key handover, process was super simple and the guy I met Vlad was nice. At the end we simply left the keys in the deposit box and there was no more interaction. Very easy
Stayed 5 nights in Sep 2019
Response from CityApartments team on 2 Oct,2019
Dear guest, Thank you for possitive feedback! We do really glad that you liked staying with us! We will be glad to host you at our apartments again! Kind regards

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay,
Excellent apartment for a great price. Very nice and clean and convenient location to access many restaurants in the city center
Stayed 2 nights in Aug 2019
Response from CityApartments team on 9 Sept,2019
Dear guest, Thank you for possitive feedback! We do really appreciate it and will be glad to host you at our apartments! Kind regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well situated very difficult to find, there was nothing to inform that you should enter through a restaurant door and no signeage outside
Stayed 4 nights in Aug 2019
Response from CityApartments team on 25 Aug,2019
Dear guest, Thank you for positive feedback! We do really appreciate it and will be glad to host you at our apartment again! Kind regards

10/10 Excellent

Victor, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great and close to the city center but it was hard finding the address.
Stayed 2 nights in Jul 2019
Response from CityApartments team on 9 Aug,2019
Dear guest, Thank you for your feedback! We are really appreciate it and will be glad to host you again! KInd regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from CityApartments team on 8 Aug,2019
Thank you for feedback!

10/10 Excellent

Maryna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kind regards, CityApartments team on 24 Jul,2019
Dear guest, Thank you for possitive feedback! We will be glad to host you again! Kind regards, CityApartments

4/10 Poor

Amin

Disliked: Cleanliness, staff & service, room comfort
It’s nice and comfortable and good size flat Very central with lots of bars and restaurants. Nice lively area. To avoid some comments regarding the check in. Just send the hotel an email on your arrival You will definitely find some one at the reception. That is what I did, and I had no problem Young man was waiting for me and showed me and explain everything. Bus tour is strongly recommended Change your money near the hotel not at the airport. You would get 15 percent more. Over all I really had good time at flat I will definitely go back to the same one.
Stayed 2 nights in Jun 2019
Response from CityApartments team on 25 Jul,2019
Dear guest, Thank you for possitive comment. We do really glad that you enjoyed staying with us and will be glad to host you again!! (we are a bit disappointed about such nice comment but mark is 4 of 10) Kind regards, CityApartments team

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
I was at city apartments Kiev Ukraine for two days. The location of the apartment is very good. We were in the top-most room of the building to which one had to take a very creaky lift and then climb another 9 to 10 dingy steps to the room. The bedroom had a slanting roof making it impossible to stand upright in more than half the room. There was a peculiar gutter like smell that was very unpleasant. The checkout procedure was very painful. The owner Max was very uncooperative and curt at the time of departure. He asked us to come back from our excursion and vacate at 12 pm, and refused to agree even for 1 pm. We asked him what time the next guest was arriving, but he did not bother to part with this information and only quoted rules all the time. More of a rule bound establishment rather than a warm and hospitable one! Since he insisted we check out before 12 we requested him to keep the office open for check-out from 11:45 to 12:00. When we found the office locked at 11.40 am, he responded that his manager had already left after waiting for 10 minutes. He further added that the manager could not wait for us the whole day! Our taxi and guide had to wait for 30 minutes in the ensuing confusion, and we had to stand on the road with our luggage. The appliances and amenities were all there and were neat. The bathroom was functional, but smelly. I don’t recommend stay in the property.
Stayed 2 nights in May 2019
Response from CityApartments team on 25 Jul,2019
Dear guest, Thank you for your feedback! The manager Max was right - checkout time is 12:00. If you wanted to stay longer (13:00) you should ask about that earlier. Manager met other guest and left office to check them in. We are sorry for such inconveniences. Kind regards, CityApartments team

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from CityApartments team on 5 Jul,2019
Dear guests, Thank you for possitive feedback! It helps us improve our service! KInd regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City apartments
The city apartments was an ideal choice for me. The location was perfect, the room was clean and well equipped. I shall return to Kiev and will book city apartments again.
Stayed 2 nights in Jun 2019
Response from CityApartments team on 5 Jul,2019
Dear guest, Thank you for possitive feedback! We do really appreciate it and will be glad to host you at our apartment again! KInd regards

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2019
Response from manager Vladyslav on 29 Jun,2019
Dear guest, Thank you for your feedback. Unfortunately you didnt leave comment what should we improve you get better mark the next time. Kind regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from manager CityApartments on 29 Jun,2019
Dear guest, Thank you for your feedback! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, very comfortable apartment, and very clean.
Stayed 2 nights in Jun 2019
Response from manager CityApartments on 29 Jun,2019
Dear guest, thank you for possitive feedback! We do really appreciate it and will be glad to host you at our apartments again! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and price! Staff very informative with pro active personal messages before and during visit. Brilliant location.
Stayed 2 nights in Jun 2019
Response from CityApartments team on 29 Jun,2019
Dear guest, Thank you for your feedback, we do really appreciate it and will be glad to host you at our apartment again! Kind regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from CityApartments team on 17 May,2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from CityApartments team on 30 Apr,2019
Thank you for your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Conenient
Very convenient apartment near main square. Well proportioned and equipped. Felt secure with key code outside of building and good lock on the appt door. Only problems, too little information about how to use appliance, TV, and hot-water heater. These proved a case of trial and error.
Stayed 4 nights in Mar 2019
Response from manager Vladyslav on 13 Mar,2019
Dear Daniel, Thank you for your feedback! We are really appreciate it! We will add more information to our information card! Kind regards

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The location was amazing, as central as you can get! The room itself was grand, there was plenty of space, the bathroom was lovely. Checking in was fine, I used WhatsApp to text them and they communicated well via text, speaking to them was difficult because of the language barrier. We arrived at 10pm and the taxi driver called the hotel, a lady met us and took us to the room, she didn’t speak English, but signing worked well. Would strongly recommend if you don’t like spending loads on accommodation but want to stay somewhere fairly decent
Stayed 3 nights in Feb 2019
Response from manager Vladyslav on 26 Feb,2019
Dear Luke, Thank you for detailed feedback! We are really appreciate it! We are glad that you liked staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Vlad was amazing, very helpful and great communication. I had travel plans cancelled unexpectedly, Vlad sorted out an extra two nights stay at the Apartments late at night for me.
Stayed 1 night in Nov 2018
Response from Manager of CityApartments on 6 Dec,2018
Hello dear guest. Thank you for feedback. We will be glad to see in our apartments again. With best regards manager of CityApartments

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Place to Stay in Kiev.
The City Apartment stay was amazing. The loft that I had had fantastic views of the cit and was very comfortable. The staff was extremely helpful and went out of their way to make my stay more enjoyable. I now have a place in Kiev that I will always return to, without a doubt. 5.0 Stars in my book.
Stayed 2 nights in Nov 2018
Response from Manager Vladyslav on 1 Dec,2018
Dear Thomas, Thank you for possitive feedback! We are really appreciate it and will be glad to host you at our apartments again! Kind regards

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Central with clean room. Check in, not ideal
Conveniently located apartments in central Kiev, very close to many attractions. The one downside was finding the place! You have to go through the restaurant to get to your room and the reception is only manned on demand. You need to have a way of contacting the number provided on the front door.
Stayed 1 night in Nov 2018
Response from Manager of CityApartments on 23 Nov,2018
Hello dear David. Thank you for your feedback. We will be glad to see in our apartments next time. With best regards manager of CityApartments.

10/10 Excellent

AmandaSawyer, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Apartments was in a prime location, right next to the Maidan. I was safe, the staff were always very helpful and the room was beautiful and clean. I was within walking distance of every major attraction, and there was every kind of food available to me. The staff spoke English, they left me with water, coffee, tea, shampoo, conditioner, soap, razors and more. Television was included as well as a little book with recommendations on where to eat. Wifi was fast and reliable, the hotel is beautiful and clean. There was a fresh market nearby where I could get vegetables and fruits and home made Ukrainian bread. There was always someone outside of the apartment. The staff arranged for a car to pick me up from Borispol and drop me off. I cannot recommend this place enough. It was a wonderful experience.
Stayed 4 nights in Sep 2018
Response from manager Vlad on 13 Nov,2018
Dear Amanda, Thank you for your feedback. We are really appreciate it! It was a pleasure to host such guest. We will be glad to see you at our apartments again!

8/10 Good

Gabriela, Toronto

Liked: Cleanliness, property conditions & facilities
The property's entrance is inside a restaurant. The elevator is scary. It is old and the floor of the elevator is broken. The apartment is nice enough but the terrace should have a small table and a chair so you can sit and enjoy it. It does not.
Stayed 1 night in Oct 2018
Response from Manager of CityApartments on 30 Oct,2018
Hello dear Gabriela. Thank you for your feedback. We will improve our service to make your next stay more comfortable. With best regards manager of CityApartments.

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean convenient
Our stay was great, check in was good. There were toiletries, dishware, etc. The TV was good but we don't watch TV generally. The bed was not good, the springs hurt a little and one corner of the matress sloped. We had to stuff things under to even out. Everything else was good. Check out is easy. I'd stay again.
Stayed 3 nights in Oct 2018
Response from manager Vlad on 14 Oct,2018
Thank you, Candice, for your feedback! We are really appreciate it!

6/10 Okay

Gabriela, Toronto

Liked: Cleanliness
The location is great. You have to go into a restaurant to get into the building. The room is small and basic but clean. The balcony was large enough to have a small table and chair but it was empty. I wanted to sit there but could not. The bed is really hard. We had no electrical power for one whole day.
Stayed 6 nights in Oct 2018
Response from Vlad manager on 13 Oct,2018
Thank you, Gabriela, for your feedback! Thank you for your advice about equipment of balcony! We are sorry for inconveniences with electicity , it was a problem in whole building.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place. Great Service.
City Apartments place exceeded my expectations. The manager made check-in / check-out VERY easy. he even arranged a ride to the airport the next morning for me.
Stayed 1 night in Sep 2018
Response from manager Vladyslav on 8 Oct,2018
Dear guest, Thank you for possitive feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Very good price
Stay okay. There is English speaking manager who you can speak to. Good communication
Stayed 2 nights in Sep 2018
Response from Manager of CityApartments on 24 Sept,2018
Hello dear Kevin. Thank you for feedback. With best regards

6/10 Okay

Mark, Byron, Ga

Disliked: Staff & service, room comfort
Room with a city view.
The room was to be with a view of independence square, the only view I had was of a parking lot behind the building. No microwave, no stove, barely enough room to relax. Not a place to entertain company. They say they have limited laundry services, good luck with that.
Stayed 13 nights in Jul 2018
Response from manager CityApartments on 10 Oct,2018
Dear guest, Thank you for your feedback! While making reservation you saw a description of apartment and list of equipment there!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from manager Alex on 12 Aug,2018
Hello dear Anonymous. Thanks for your feedback. We will be glad to see you again.

10/10 Excellent

Rob, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great overall value for the money. Excellent customer service, apartment had several small toiletries and touches to make for a comfortable stay. ONLY complaint... it is a little hard to find the entrance to the apartments which is actually through the middle of the restaurant dining room. It would be good to put up the address and/or small sign on the restaurant side entrance.
Stayed 1 night in Jun 2018
Response from Manager Alex on 17 Jul,2018
Hello dear Rob. Thanks for your feedback, we will be glad to see you again.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solo travel 4 days
checking in was kind of confusing, but the apartment itself was very spacious, clean, and modern.
Stayed 4 nights in Jun 2018
Response from Manager Alex on 19 Jul,2018
Thanks for your feedback, we will be glad to see you again.

8/10 Good

Andreas

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
Good value for money, and perfectly located !
Stayed 2 nights in Jan 2018
Response from Vladyslav on 25 Jan,2018
Thank you for possitive feedback!

8/10 Good

Martin, Prague, CZ

Liked: Cleanliness, property conditions & facilities, room comfort
Right in the city centre for a great price.
The room is not the biggest but big enough for one person or for short stays. It's nice and clean and the building is located only a few metres from the Maidan square (which I could see from the window). There's a restaurant downstairs and many other on the square. There's also a big shopping centre at the other end of Maidan.
Stayed 1 night in Dec 2017
Response from Vladyslav on 28 Dec,2017
Dear guest, Thank you for your feedback. It helps us to improve our service and apartment's accommodation!

4/10 Poor

Frank, Pennsylvania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was not the room that was pictured
The picture that was show was not the room I ordered. The hallway was spooky to say the least and there were two garbage bags in the stairway that were there my entire stay. Bed sheets were never changed.
Stayed 7 nights in Dec 2017
Response from Vladyslav on 26 Dec,2017
Dear guest , Thank you for your feedback. We will pay our attention to the stairway cleanness and apartment's equipment!

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but hard to find!
Comfortable, clean room in the centre of kiev. Only problem was finding the entrance, and then realising there was noone at reception.Luckily for me I met a friend from Kiev who called up and managed to get someone to drop me off a key - but they only spoke Russian to each other so I wasn't made aware of any procedures.
Stayed 2 nights in Nov 2017
Thank you for your comment! We appreciate this much!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location within walking distance of most major attractions; banks and shopping nearby. Excellent value considering the location. Fairly new or remodel studio apartments that were clean and functional. Just remember you are renting an apartment, not staying at a hotel. No business center, no concierge, no consistent rental office hours, etc. The only negative was - no instructions in English for the washing machine! It took me an hour to figure out what the setting were and I never did figure out which bin to put the soap in!
Stayed 22 nights in Jun 2017
Dear Guest, Thank you for taking the time to share your experience with us. We are pleased that you liked our apartment in general. All time you can conect with manager(viber,wats up) and we help you with everythingWe look forward to welcoming you back to CityApartments! Kind regards, Alvina Kniahnytska Director CityApartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Amazing place, close to everything. Great wifi & comfortable bed. A bit hard to find it and the way up to appartement is a bit old and not pleasant. But when u get in there.. everything is perfect.
Response from Manager of CityApartments on 8 Nov,2018
Hello dear guest. Thank you for feedback We will be glad to see you in our apartments next time. With best regards manager of CityApartments.

10/10 Excellent

Zafer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiev gezisi
Şehrin göbeğinde bulunan temiz, rahat ve keyifli bir stüdyo daire.
Stayed 4 nights in Oct 2021
Response from Nikolay on 30 Nov,2021
Thank you!

10/10 Excellent

Ken, Berlin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cosy flat, walking distance for major subway stations, shopping street and monuments. Very comfortable bed. The reception was a bit difficult to find but once checked in every thing was great
Stayed 4 nights in Feb 2020
Response from CityApartments team on 1 Mar,2020
Dear Ken, Thank you for your feedback! It helps us improve our service and accomodation :) Kind regards