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Reviews of Fairmont Grand Hotel Kyiv

5 out of 5
Fairmont Grand Hotel Kyiv
1 Naberezhno-Khreshchatytska Street, Kyiv

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 194 reviews" "
Rating 8 - Good. 38 out of 194 reviews" "
Rating 6 - Okay. 10 out of 194 reviews" "
Rating 4 - Poor. 6 out of 194 reviews" "
Rating 2 - Terrible. 5 out of 194 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dmytro, Kharkiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dmytro, Kharkiv

Stayed 1 night in Jan 2024

10/10 Excellent

Dmytro, Kharkiv

Stayed 2 nights in Jan 2024

10/10 Excellent

Dmytro, Kharkiv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Dmytro, Kharkiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Menashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant customer service.
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Spa hotel with no spa
We were disappointed that a five star spa hotel didn’t have a working spa. The staff just shrugged their shoulders and said “sorry it’s closed due to low occupancy”. When people pay that kind of money then the promised services should be available. Or we should have been told in advance. The bed pillows were also uncomfortable with no alternatives and duvet cover wasn’t sealed so the duvet kept coming out. Breakfast was very limited for a hotel of this stature. Salmon was bright purple infused with beetroot but no mention of beetroot on the menu.
Stayed 2 nights in Jun 2022
Response from Guest Relations Manager on 4 Jul,2022
Thank you very much for your comments. Please accept our apologies for the inconveniences you have faced. We were delighted to have you with us and treat you with free dinner instead of swimming pool. Indeed the situation in Kyiv and in our hotel in particular is very tough but we are doing our best so that our guests feel themselves great in our hotel. We would be glad to see you again and happily provide you with a free upgrade.

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kiev
The Fairmont Kiev, in my opinion, is the best hotel in Kiev. zits right on the river with great views, and the surrounding area is full of great places to eat. The room is true Fairmont quality, exceptional bed and the bath amenities are fantastic. Hotel staff is very friendly and the breakfast buffet alone is worth the stay.
Stayed 2 nights in Jan 2022

10/10 Excellent

Galina

Stayed 2 nights in Jan 2022

10/10 Excellent

Mahra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

4/10 Poor

Dale

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very nice hotel 5-6 years ago. It now has a Casino, carpeting and furniture has not been updated and housekeeping forgets to replace items after cleaning. There are many better choices now in Kyiv
Stayed 8 nights in Oct 2021

10/10 Excellent

Piotr, Warszawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we went for a weekend city break and it was a great choice. friendly and professional staff as always in Fairmonts. great location to the main attractions. room was comfy and spacious. breakfast was amazing and even though we were late no one was rushing so we can relax and enjoy it. great service. will be back
Stayed 1 night in Oct 2021

2/10 Terrible

Zalmen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

sajid

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice but the casino managers were rude .i took money out on my card and when I won I told them to reverse The money .They said no we can only give u in cash .that I found to be strange . I asked them to give me it in writing and they said no . So I would not recommend the casino
Stayed 3 nights in Sep 2021

6/10 Okay

Curtis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel but it had horrible common spaces - nowhere comfortable to relax, strange colors, and it appeared the hotel tried to be “hip” and failed. Many of the staff were incredible, however others were not and even ignored us. We had a gorgeous suite with view of the River, very comfortable bed. Beautiful bathroom.
Stayed 4 nights in Sep 2021

10/10 Excellent

Yevgeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 7 nights in Sep 2021

10/10 Excellent

Gerhard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated with beautiful river views. I chose the hotel due to its location. The hotel is beautiful and definitely worth it.
Stayed 1 night in Sep 2021

10/10 Excellent

ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Robert

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location & excellent rooms
Stayed 3 nights in Sep 2021

2/10 Terrible

Fernando

Business traveller
Liked: Room comfort
Disliked: Staff & service
Staff needs training
Staff needs to be trained and don't call guest rooms on Sunday at 8.30 am saying that I was smoking and had the windown open. I said I don't smoke and the woman on the phone was agressive on the tone of her voice saying that they saw in the security video. I said again that it wasn't me and I don't smoke... In the end it was rude, didn't listen to what the customer was saying. They then verified again and saw it was in another room. Then called when I was almost falling asleep again to say they checked and it was someone else! Room wasn't cleaned at least in 2 days that I was there. My name was missing twice from the breakfast list, I had to go to reception, they told me I didnt have breakfast included, then I had to show my reservation on my phone showing that I had breakfast included, they had to take a photo of my phone screen.... drama in a 5 star hotel. Restaurant staff are well trained.
Stayed 1 night in Aug 2021

10/10 Excellent

Kateryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Beautiful hotel and nice staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2021

10/10 Excellent

Omar Mohammed

Stayed 3 nights in Aug 2021

8/10 Good

Lamya

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
We had a good comfortable stay at the hotel. The female receptionist was welcoming, nice and friendly. She offered us a free upgrade when I asked for a room with a view. However, in our 2nd day housekeeping did not clean the room nor changed towels! We accidentally found chips and crumbs under the TV table which we showed to the bell boy. Moreover, at night when I attempted to take a salt bath, hair came out of the tub drain as I started the water. I, therefore, took shower instead. In my opinion, the coffee shop at the lobby is too small for a grand hotel like the Fairmont
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not any English channels other than CNN and that’s hard to watch for a week
Stayed 5 nights in Aug 2021

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Assad

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff. Safe and comfortable. The bedroom blankets had blood spots on it and I’ll let the front desk know.
Stayed 2 nights in Jul 2021

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kiev!
I have stayed here a few times and will return again as the hotel is just perfect for my needs and the staff are really warn and accommodating.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great rooms. The restaurant closes early in the hotel, and the bar is smoking-free. The service in the restaurant is just ok (no really friendly) but the food is good. The SPA is bad, same with the pool.
Stayed 3 nights in Jul 2021

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Kiev
My first time at the Fairmont in Kiev and was a fabulous experience. Beautiful hotel and walking distance to some good restaurants. Hotel breakfast out of this world.
Stayed 1 night in Jul 2021

8/10 Good

Vaidotas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk workers are incompetent for a 5 star hotel
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent with a beautiful view.
Stayed 10 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Kyiv
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5stat hotel. 👍
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is truly a 5 star hotel. The service is excellent and the food is superb. My room was spacious and elegant. The location is perfect and the river view from my room was entertaining and soothing at the same time. I have tried several 5 star hotels in Kyiv and although several are excellent this has been my favorite so far.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They will make your travel easier
The concierge service is amazing.
Stayed 4 nights in Jan 2021

10/10 Excellent

Colonel1066, Kyiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place unfortunately pool was closed for our stay also no jacuzzi.
Stayed 1 night in Jan 2021
Response from Guest Relations Manager on 11 Jan,2021
Dear Guest, We appreciate your comments regarding your stay at the Fairmont Grand Hotel Kyiv. It is always a pleasure for us to receive positive feedback. Unfortunately due to COVID-19 restrictions some outlets such as pool may be temporarily closed depending on government regulations. Your opinion is truly valuable for us, since we are sure that such feedbacks are undoubtedly a great motivation for the whole team of Fairmont Grand Hotel Kyiv. Our goal is to deliver the high-quality service to the each guest. Thank you for choosing us! We hope your next visit at Fairmont Grand Hotel Kyiv will be as pleasant as this one. Sincerely, Guest Relations Manager

6/10 Okay

Burak Burcin

Disliked: Property conditions & facilities
The policy of hotel doesnt correspond the price !
The policy of hotel does not correspond the price .I made the payment when I booked my room thru hotels.com. I arrived the hotel with a friend of mine. When we are at the hotel,At checking, they asked our credit cards for deposit of using mini bar. My friend did not have his card with him. So they said, it is ok, if we use anything from mini bar , we should pay later. They asked me if it is ok for me too. I said ok too. so we checked in and after 10 minutes someone knocked the door. I opened the door and saw a guy from room service is waiting outside. I asked what happened ? he was a little bit ashamed and said, "you did not pay deposit and I have to take everything inside from mini bar" :)) he came in and took them all :)) it was really funny to see something like that in a 5 star hotel. and very dissapointing!! For many years I ve stayed many hotels. in someof them I paid deposit at check in , some I did not. But first time I saw something like that. :((( PS: And also maybe it is not the most important thing, but, the toilet papers they put in our room were the cheapest quality that you can find in the market. Maybe you can see that kind of toilet papers in 2 star hotels. The only good thing , was the guy IGOR at the reception. He was very friendly. only he deserves 5 star in that hotel.
Stayed 2 nights in Dec 2020
Response from Guest Relations Manager on 11 Jan,2021
Dear Guest, Thank you for taking time to share your experience at the Fairmont Grand Hotel Kyiv. We are sorry that our service did not meet your expectations. We would like to express our sincere apologies. At Fairmont Grand Hotel Kyiv, we provide a superior service experience for every guest therefore, your feedback is very important for us. Please rest assured that we are taking all appropriate measures to overcome the issue and to prevent all future incidents. We appreciate that you have shared your concerns with us. We would be pleased if you give us an opportunity to show you what a real high-quality service in Fairmont Grand Hotel Kyiv means. We hope to see you back in the near future. Sincerely, Guest Relations Manager

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for your dollar
Superb location, extra accommodating staff willing to help you with literally anything to make you feel like home. We were staying at grand suite and originally planned to switch to grand Hyatt for the next day. Instead we decided to extend at fairmont. Best value for your dollar
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 25 Aug,2020
Dear Anton, We really appreciate your comments regarding your stay at the Fairmont Grand Hotel Kyiv. It is always a pleasure for us to receive positive feedback. Your opinion is truly valuable for us, since we are sure that such feedbacks are undoubtedly a great motivation for the whole team of Fairmont Grand Hotel Kyiv. Our goal is to deliver the high-quality service to the each guest. Thank you for choosing us! We hope your next visit at Fairmont Grand Hotel Kyiv will be as pleasant as this one. Sincerely, Guest Relations Manager

10/10 Excellent

Tori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great hotel, excellent service and very clean
Stayed 2 nights in Jan 2020
Response from Guest Relations Manager on 21 Feb,2020
Dear Tori, Thank you for taking the time to complete a survey following your recent stay at the Fairmont Grand Hotel Kyev. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Sincerely, Guest Relations Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Beautiful hotel. Very clean. Bar prices however are very high.
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 21 Feb,2020
Dear Mr. Jonathan! Thank you for taking the time to leave your rating and comment. Your opinion are very important to us because they help us to develop and improve. We hope that further visits to the "Fairmont Grand Hotel Kyiv" will only give you a pleasant experience. We look forward to seeing you again. With best regards, Guest Relations Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star Service
The Fairmont is located right on the river in the historic Podil neighborhood. However the Maidan and Khreshchatyk are just an easy 15 minutes walk though a beautiful park and memorial. Or one can take the historic funicular railway up the hill which is about 2 minutes from the hotel. Our club level room was spacious and well appointed and kept spotless during our 6 night stay. The Club Lounge on the 11th floor was wonderful as was the staff. I rarely use concierges but the concierge staff at the Fairmont was particularly helpful in every way. Also the Vogue Cafe was wonderful for breakfast and dinner and the front manager very gracious. Taxis are cheap and plentiful. I would not hesitate to recommend the Fairmont as a base of operations in Kyiv. We did not get a chance to use the pool, spa, our bar.
Stayed 6 nights in Dec 2019
Response from Guest Relations Manager on 21 Feb,2020
Dear Jonathan! Thank you for your kind words about 'Fairmont Grand Hotel Kyiv". It is our great pleasure to receive such a nice feedback from you and to know that we have fully met your expectations. Our team was delighted to assist you during your visit and I am happy to hear that in overall you had a great stay with us. We are looking forward to seeing you again in the near future! With best regards, Guest Relations Manager

10/10 Excellent

Nicoleta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Room service is delicious.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
5 star hotel! All the eay
concierge was a great helpl Best hotel! Breakfast too and politeness
Stayed 4 nights in Sep 2019